Called Workers' Compensation Division
Most important staff customer service characteristic
Satisfaction regarding staff customer service characteristic
Most important staff knowledge characteristic
Satisfaction regarding staff knowledge characteristic
Most important staff credibility characteristic
Satisfaction regarding staff credibility characteristic
Most important staff timeliness characteristic
Satisfaction regarding staff timeliness characteristic
Most important automated system characteristic
Satisfaction regarding automated system characteristic
Most important staff characteristic
Satisfaction regarding staff characteristic
Was the overall telephone service excellent, good, fair or poor?
Overall satisfaction
How the telephone service met expectations
Opinion of Workers' Compensation Division's ability to provide assistance"
Unit Called
Satisfaction with staff display of genuine interest in my issues
Satisfaction with staff taking personal responsibility for my call
Satisfaction with staff taking care of all my needs in one call
Satisfaction with staff treating me with respect
Satisfaction with staff following up with me if necessary
Satisfaction with staff understanding of my issues
Satisfaction with staff knowledge of workers comp law
Satisfaction with staff ability to answer my questions or refer me
Satisfaction with staff providing clear answers I have confidence in
Satisfaction with staff help identifying my options
Satisfaction with staff help making decisions
Satisfaction with staff being impartial and non-judgmental
Satisfaction with ability to access a real person on demand
Satisfaction with reasonable hold time
Satisfaction with call being answered in a timely fashion
Satisfaction with only needing one call to get my needs met
Satisfaction with receiving a prompt call-back if needed
Satisfaction with clarity of automated instructions and options
Satisfaction with effectiveness of transfers from intro recording
Satisfaction with correct routing through the automated options
Satisfaction with ability to use toll-free number to call
Satisfaction with ready availability of operator assistance
Satisfaction with ability to get information I want or need
Satisfaction with how respectfully I was treated
Satisfaction with adequacy of person-to-person help