Outsourcing in Government Agencies: Factors to Consider Related to Information Technology Initiatives
Dateien
Datum
2013-02
Autor:innen
Zeitschriftentitel
ISSN der Zeitschrift
Bandtitel
Verlag
University of Oregon
Zusammenfassung
This annotated bibliography explores positive and negative factors to consider when outsourcing information technology staff and services in a government agency. Topics include types of outsourcing, potential hidden costs and cost control, and monitoring outsourced IT staff. Keys to successful outsourcing initiatives include evaluating in-house staff and services prior to outsourcing, careful creation and management of the outsource contract, building a trusting vendor relationship, and managing customer satisfaction including expectations and complaints.
Beschreibung
86 pages
Schlagwörter
Applied Information Management, AIM, Data, Outsourcing, Information technology outsourcing, Government outsourcing