Abstract:
Modern knowledge workers (especially managers) are faced with an ever-increasing volume of information in the form of email, yet email management advice often fails to reduce the feeling of overload. This annotated bibliography presents selected literature published from 1988 to 2013 on email overload to identify techniques for combating the problem. Enterprise-wide techniques identified include training on email client features to filter and sort, use of assistants, and setting organizational policies about reading and responding.