Schuck, Heidi2016-02-082016-02-082014-05https://hdl.handle.net/1794/1964648 pagesThis annotated bibliography examines the positive consequences of management and organizational citizenship behavior, demonstrating to executive leadership the value of cultivating these behaviors within the workplace. The author reviews articles written since 2002 to define the behaviors inherent in MCB and OCB and identify how organizations achieve positive benefits from promoting the behaviors and the negative impacts of failing to promote them. Topics include increased employee morale, lower turnover, higher productivity, and citizenship behavior implementation.en-USCreative Commons BY-NC-ND 4.0-USEmployee citizenshipOrganizational citizenshipManagement citizenship behaviorCitizenship behaviorJob satisfactionLow morale in the workplaceEmployee loyaltyEmployee retentionEmployee turnoverTerminal Project