Gill, Brandon2014-12-022014-12-022013-02https://hdl.handle.net/1794/1861186 pagesThis annotated bibliography explores positive and negative factors to consider when outsourcing information technology staff and services in a government agency. Topics include types of outsourcing, potential hidden costs and cost control, and monitoring outsourced IT staff. Keys to successful outsourcing initiatives include evaluating in-house staff and services prior to outsourcing, careful creation and management of the outsource contract, building a trusting vendor relationship, and managing customer satisfaction including expectations and complaints.en-USCreative Commons BY-NC-ND 4.0-USApplied Information ManagementAIMDataOutsourcingInformation technology outsourcingGovernment outsourcingTerminal Project