Ketchum, CorumLall, Saurabh2020-04-282020-04-282020https://hdl.handle.net/1794/25335104 pagesThis report contains recommendations on how LTD could evaluate five of their programs: fleet, operations, service planning, risk management, and sustainability. Each section examines one of these five programs, with recommendations from both the graduate and undergraduate student researchers. Recommendations vary from program to program, but one theme remains constant: managers at LTD could benefit from thinking critically about what program outcomes they want to be held accountable to and use key performance indicators (KPIs) to track their progress in meeting those goals. Full copies of student reports are available in the appendices, discussing the topics covered in this report in greater detail including logic models and more specific recommendations.en-USCreative Commons BY-NC-ND 4.0-USOther