Johnson, Magnus Barlow2018-12-152018-12-152018-06https://hdl.handle.net/1794/2402288 pages. Presented to the Department of Biology and the Robert D. Clark Honors College in partial fulfillment of the requirements for the degree of Bachelor of Science June 2018Introduction: In Oregon, Medicaid benefits are managed by Coordinated Care Organizations (CCOs) that assist Medicaid members in navigating the healthcare system. A common form of assistance provided by CCOs is a Community Health Worker (CHW) program. There is a growing body of evidence that suggests CHW programs improve appointment-keeping behaviors, patient engagement, patient-provider communication, and health outcomes in a wide variety of clinics. However, this has yet to be examined in an orthopedic setting. The current study evaluates the effectiveness of a CHW program implemented by a CCO at an orthopedic clinic and surgical center. The study aims (1) to determine whether CHW outreach effectively reduced no-show rates among the CCO-member patient population and (2) to better understand the characteristics of CCO-member patients who are more likely to miss appointments as well as the characteristics of appointments that are more likely to be missed by CCO-member patients.en-USCreative Commons BY-NC-ND 4.0-USBiologyOrthopedic MedicaidMedicaidOrthopedicHealth WorkerPatientsAppointment KeepingNo-showThesis/Dissertation