Carver, Deborah A.2004-06-292004-06-291990Library Administration & Management v. 4 (Summer 1990) p. 145-80888-4463https://hdl.handle.net/1794/1864 p.92081 bytesapplication/pdfen-USProcedure manuals--EvaluationCreating effective manuals: A bibliographic essayArticle