Frantz, PaulWestra, Brian2010-07-202010-07-202010Frantz, P. & Westra, B., 2010. Chat Widget Placement Makes All the Difference! Oregon Library Association Quarterly, 16(2), 16-21. http://data.memberclicks.com/site/ola/olaq_16no2.pdfhttps://hdl.handle.net/1794/10509Library chat widget placement enhances the use of chat by patrons at the University of Oregon Libraries, and is a growing mode of interaction for reference services.en-USAcademic libraries -- Reference servicesReference services (Libraries)LibraryH3lpChatWidgetWeb sitesArticle