Schwartz, Christopher2020-01-172020-01-172019https://hdl.handle.net/1794/25129This study assists in understanding the value of transitioning to a cloud-based phone solution for an SME. The target audience is SME leaders and their IT stakeholders seeking innovative technology solutions rather than on-premise PBX telephony systems. The sources are limited to publications between 2009 and 2019, focusing on cloud-based environments and UCaaS systems. The study is significant in addressing the value of a CBP over a PBX solution that can support an SME.en-USCreative Commons BY-NC-ND 4.0-UScloud-based phonecloud PBXPBXSMEUCaaSvirtual PBXVoIPTerminal Project