CITIZENSHIP, REFUGEES, AND THE STATE: BOSNIANS, SOUTHERN SUDANESE, AND SOCIAL SERVICE ORGANIZATIONS IN FARGO, NORTH DAKOTA by JENNIFER LYNN ERICKSON A DISSERTATION Presented to the Department of Anthropology and the Graduate School of the University of Oregon in partial fulfillment of the requirements for the degree of Doctor of Philosophy September 2010 11 University of Oregon Graduate School Confirmation of Approval and Acceptance of Dissertation prepared by: Jennifer Erickson Title: "Citizenship, Refugees, and the State: Bosnians, Southern Sudanese, and Social Service Organizations in Fargo, North Dakota" This dissertation has been accepted and approved in partial fulfillment of the requirements for the Doctor of Philosophy degree in the Department of Anthropology by: Carol Silverman, Chairperson, Anthropology Sandra Morgen, Member, Anthropology Lynn Stephen, Member, Anthropology Susan Hardwick, Outside Member, Geography and Richard Linton, Vice President for Research and Graduate StudieslDean of the Graduate School for the University of Oregon. September 4,2010 Original approval signatures are on file with the Graduate School and the University of Oregon Libraries. © 2010 Jennifer Lynn Erickson 111 An Abstract of the Dissertation of Jennifer Lynn Erickson for the degree of in the Department ofAnthropology to be taken IV Doctor of Philosophy September 2010 Title: CITIZENSHIP, REFUGEES, AND THE STATE: BOSNIANS, SOUTHERN SUDANESE, AND SOCIAL SERVICE ORGAl~IZATIONS IN FARGO, NORTH DAKOTA Approved: _ Dr. Carol Silverman This dissertation is a comparative, ethnographic study of Southern Sudanese and Bosnian refugees and social service organizations in Fargo, North Dakota. I examine how refugee resettlement staff, welfare workers, and volunteers attempted to transform refugee clients into "worthy" citizens through neoliberal policies aimed at making them economically self-sufficient and independent from the state. Refugees' engagement with resettlement and welfare agencies and volunteers depended on their positioning in social hierarchies in their home countries and in the United States. Refugees had widely variable political, educational, cultural, and employment histories, but many had survived war and/or forced migration and had contact with many of the same institutions and employers. Bosnians in Fargo were either white, ethnic Muslims (Bosniaks), or Roma (Gypsies), who had a darker skin color and were stigmatized by Bosniaks. By vinterrogating intersections of race, class, gender, and culture, I explain why social service providers and the wider public deemed Bosnian Roma as some of the least "worthy" citizens in Fargo and black, Christian Southern Sudanese as some of the worthiest citizens. In so doing, I highlight the important roles of religion, hard work, education, and civic duty as characteristics of "good" citizens in Fargo. The dissertation is based on a year of ethnographic research in Fargo (2007-08). It also builds on previous research with Roma in Bosnia (1998-2000) and employment with a resettlement agency in South Dakota (2001-2002). I relate this analysis to anthropological theories of the state with a particular focus on refugee resettlement in the context of the neoliberal welfare state. Following Harrell- Bond's argument that refugees are often portrayed as mere "recipients of aid," I argue for a more nuanced understanding of refugees as active citizens in Fargo. I view refugee resettlement organizations, welfare agencies, and volunteers as powerful actors in shaping refugees' lives, but I also take into account the ways in which refugees in turn shaped these actors. I show how refugee resettlement called into question hegemonic forms ofcitizenship in the relatively culturally and racially homogenous city of Fargo. VI CURRICULUM VITAE NAME OF AUTHOR: Jennifer Erickson GRADUATE AND UNDERGRADUATE SCHOOLS ATTENDED: University of Oregon, Eugene, Oregon Luther College, Decorah, Iowa DEGREES AWARDED: Doctor of Philosophy in Anthropology, 2010, University of Oregon Graduate Certificate in Women and Gender Studies, 2010, University of Oregon Master of Arts in Anthropology, 2004, University of Oregon Bachelor of Arts cum laude in English and Psychology, 1997, Luther College AREAS OF SPECIAL INTEREST: Anthropology of the United States Citizenship Refugees The State Bosnia-Herzegovina South Sudan PROFESSIONAL EXPERIENCE: Graduate Teaching Fellow, Department of Anthropology, University of Oregon, 2002-2005,2006-2007,2008-2009 Graduate Teaching Fellow, Department of Women's and Gender Studies, University of Oregon, 2005-2006 Caseworker, Lutheran Social Services, Sioux Falls, South Dakota, 2001-2002 Vll GRANTS, AWARDS AND HONORS: Center for the Study of Women in Society Jane Grant Dissertation Fellowship, University of Oregon, 2009-2010 Wayne Morse Center for Law and Politics Dissertation Fellowship, University of Oregon, 2008-2009 National Science Foundation Doctoral Dissertation Improvement Grant, 2007- 2008 Sasakawa Fellowship, International Trade and Development Graduate Fellowship Program, Oregon University System, 2003-2004 International Research & Exchanges Board, Individual Advanced Research Opportunities Grant, 2003 PUBLICATrONS: Erickson, Jennifer and Caroline Faria In press "We Want Empowerment for Our Women": Transnational Feminism, Neoliberal Citizenship and the Gendering of Women's Political Subjectivity in South Sudan. Signs: Journal of Women in Culture and Society. Erickson, Jennifer 2006 Roma in Bosnia-Herzegovina: A Gendered Gaze at the Politics of Roma, (I)NGOs, and the State. Special Issue, "The 'Grand' and 'Small' Political Narratives: Social and Political Realities of Europe," Identities: Journal for Politics, Gender and Culture 4(8-9):87-103. 2003 Reflections on Fieldwork with Romani Women: Race, Class, and Feminism in Bosnia-Herzegovina. Anthropology of East Europe Review 21(2):113-117. viii ACKNOWLEDGMENTS I am deeply humbled and inspired by the supporters I had in completing this study. This project could not have happened without the collaboration with institutions in Fargo. I am very grateful to the staff and volunteers at Lutheran Social Services New American Services, Cass County Social Services, the Giving+Learning Program, and English language learning teachers. Thank you so much for opening your organizations to me. I am especially appreciative of the Bosniaks, Roma, and Southern Sudanese who invited me into their homes and lives. I wish you all of the rights and resources of citizenship that you deserve. I want to give special thanks to the New Sudanese Community Association for supporting my research. Thank you to Rachel Mertz, Hatidza Asovic, MaIka Fazlic, Amy Philips, Cristie Jacobsen, and the Lemonade Book Club for your friendship, time, laughter, and kindness to a stranger in a not-so-strange land. I am particularly indebted to my professors and colleagues at the University of Oregon. Carol Silverman encouraged me to go to grad school and helped me through the process. Her unfailing support and guidance were key to my success as a graduate student. Sandi Morgen made me a significantly better ethnographer, activist, and leader. She often acted as an unofficial second advisor and I am grateful for the opportunity of working with her. Lynn Stephen provided crucial points that changed the direction of this study and made it better. Her work with migrants in Oregon inspired me in conceiving this project. I am honored by the opportunity of working with Susan Hardwick, whose geographical perspective makes this a better dissertation. Thanks also to Lamia Karim IX and Diane Baxter for their formal and informal support over the years. I could not have completed graduate school without the friendship and collegial support of my fellow students. My amazing cohort of Nicolas Malone, Patrick Hayden, and Shayna Rohwer supported, challenged, and pushed me to be a better scholar while having a lot of fun in the process. I am also additionally grateful to friends for reading, editing, and helping me in a variety of ways along the road to completing my dissertation: Emily Taylor, Melissa Baird, Tami Hill, Camille Walsh, Caroline Faria, Deana Dartt-Newton, Darcy Hannibal, Kathryn Barton, Tiffany Brannon, Josh Fisher, Mauricio Magana, and Elissa Helms. Elissa was my housemate in Bosnia, conducting her dissertation research and soon became a great friend and my anthropology big sister. Her guidance has been vital to me, both professionally and personally. To all of you: our discussions about academia, politics, and activism fed my mind and soul and your friendship means the world to me. I want to sincerely thank Medica lnfoteka, the local women's organization for which I volunteered in Bosnia, for inspiring and encouraging me to conduct applied, collaborative, activist, feminist research. Tremendous thanks also to the South Sudan Women's Empowerment Network for allowing me to continue on that path. Thank you to my parents, Keith and Joan, and my sister, Kim, as well as to my close extended family (especially Jean, Lisa, and Sonya), for providing multiple forms of support and encouragement over the years: thank you for your confidence in me. Finally, I gratefully acknowledge the vital support of the National Science Foundation, the Center. for the Study of Women in Society, and the Wayne Morse Center for Law and Politics at the University of Oregon. To the memory of my grandmothers, who instilled in me the Protestant work ethic, but also empathy, curiosity about the world, and a love of reading and writing Muriel Hotvet Berkland 1912-1985 and rnga Swenson Erickson 1913-2001 x Xl TABLE OF CONTENTS Chapter Page I. INTRODUCTION: CITIZENSHIP, REFUGEES, THE STATE, AND FARGO .. 1 Citizenship, Refugees, and the State 3 History and Cultural Landscape of Refugee Resettlement to Fargo....... 7 The Perfect Storm: Resettlement to Fargo from the 1990s until September 11, 2001 12 Fargo: Both a Setting and an Actor in the Research............................................ 24 lanteloven: The Role of Friendliness in Fargo 27 The Protestant Work Ethic.. 30 A Note on Terminology and Pronunciation 32 Organization of the Chapters 34 II. METHODS AND POSITIONALITY OF THE ETHNOGRAPHER 36 Origins of the Project and Background of the Researcher '" 36 Methodologies and Approaches: Multi-sited, Feminist Ethnography.................. 43 Research Design and Methods 46 Analysis and Reporting Back............................................................................. 51 III. LUTHERAN SOCIAL SERVICES NEW AMERICAN SERVICES: A GATEWAY ORGANIZATION TO SOCIAL CITIZENSHIP 53 Origins of New American Services 53 Professionalizing Refugee Resettlement. 58 Cultural Orientation: Gateway to Social Citizenship 68 Refugee Resettlement as the Gateway to Economic Citizenship......................... 78 LSS Workers as Cultural Interpreters................................................................. 85 Conclusion: Building the Gateway to Social and Economic Citizenship............. 89 xu Chapter Page IV. CASS COUNTY SOCIAL SERVICES: RACE, CLASS, GENDER, CULTURE, AND THE STATE........................................................................ 91 Neoliberalism and the Welfare State 91 Cass County Social Services: Infrastructure and Background '" 93 Welfare Reform and Refugee Resettlement........................................................ 97 Following the Rules: The Culture of Welfare 105 CCSS and LSS: (Re)drawing the Line Between the Public and Private Sectors 112 Race, Class, Gender, Culture, and the State 115 Conclusion 125 V. VOLUNTARISM, NEOLIBERALISM, CHRISTIANITY, AND THE STATE.. 127 Voluntarism in a Neoliberal, Christian State 128 Volunteering with New Americans: Challenging and Perpetuating Neoliberal Citizenship 136 The Giving+Learning Program 143 Conclusion 165 VI. REFUGEES FROM BOSNIA-HERZEGOVINA: BOSNIAKS, ROMA, AND THE BOSNIAN MENTALITy 167 A Brief History of Bosnia-Herzegovina 170 The 1992-95 War in Bosnia-Herzegovina :................... 178 Refugee Resettlement and the State: Bosnians in Fargo 185 Gender, State, and Society Relations in the Former Yugoslavia and in the United States 191 The "Bosnian Mentality": Sevdah and the Protestant Work Ethic....................... 201 Jokes: Mujo, Suljo, and Fata meet Ole, Sven, and Lena 205 Relationships between Roma and Bosniaks 210. Roma, the State, and Civil Society: Foundations of "Unworthy" Citizenship 216 Challenging Citizenship: Survival Tactics or Counterhegemonic Struggle?........ 229 Conclusion 235 Chapter xiii Page VII. REFUGEES FROM SOUTH SUDAN: THE POLITICS OF SOCIAL AND CULTURAL CITIZENSHIP 238 A Brief History of Sudan : 239 British Colonialism and the Civilizing Mission: The Role of Christianity in Sudanese History and Contemporary Citizenship Practices 242 The 1956-72 and 1983-2005 Wars 246 Refugee Resettlement and the State: Sudanese in Fargo..................................... 250 Gender, State, and Society Relations in Sudan and in the United States 258 Transforming Masculinity: Husbands, Soldiers, and Lost Boys 269 Cultural Citizenship among Sudanese: Community Meetings as a Way to Solidify and Challenge Social Hierarchies 282 Conclusion 304 VIII. CONCLUSION: RACE, CLASS, GENDER, CULTURE 306 Race and Culture in Anthropology........... 308 Gender, Race, Culture, and Class 313 Recommendations................................... 317 Future Directions......................... 318 BIBLIOGRAPHy..................... 320 XIV LIST OF FIGURES Figure Page 1. Fargo poster ~............................. 1 2. Organizational Chart for Refugee Resettlement and Welfare to North Dakota.... 22 3. Research area..................................................................................................... 25 4. Lutheran Social Services of North Dakota... 62 5. Some of the LSS staff................... 66 6. Pelican Rapids, Minnesota................................................................................. 81 7. Cass County Social Services.............................................................................. 93 8. Cary, JOBS supervisor 100 9. The Giving+Learning Program staff in their office 144 10. Mary Jean in her apartment................................................................................ 154 11. The Former Yugoslavia according to ethnicity/nationality 171 12.Sanja 183 13. Bosnia-Herzegovina as per the Dayton Peace Agreement, 1995 184 14. Bosnian Romani girls at a wedding 220 15. Map of Sudan 241 16. Three of Fargo's "Lost Boys" of Sudan 276 17. Sudanese New Year Celebration 2008 281 18. African Night at a local church in Fargo 287 Figure xv Page 19. Members of the New Sudanese Community Association in their office 289 xvi LIST OF TABLES T~e ~~ 1. Refugees Entering North Dakota 1982-1993....... 9 2. Number of Refugees Resettled to Fargo 1997-2005 14 3. Total refugees admitted to the United States 2000-2008............. 23 CHAPTER I INTRODUCTION: CITIZENSHIP, REFUGEES, THE STATE, AND FARGO This popular image (Figure 1) in Fargo plays with the idea of Fargo as a global city. For anyone who has been to Fargo, or seen Joel and Ethan Cohen's satirical 1996 Figure 1: Fargo poster 2film named after the city, the notion of Fargo as a global city is ironic, if not absurd. When most people think about globalization, cultural diversity, refugee resettlement, or even anthropology, Fargo probably does not come to mind. Images of North Dakota's frozen winter tundra or miles of prairie farmland are more prevalent in the popular cultural imaginary about Fargo than images of cultural and racial diversity.1 In terms of its placement in world financial networks, Fargo is not a global city. However, this dissertation seeks to demonstrate that Fargo has much to offer in terms of understanding social citizenship in an international, multicultural context. Just as Fargo served as an important lens for the national abortion debate (Ginsburg 1989), Fargo can help us to understand how relationships between and among refugees and social services providers shape social hierarchies that reward some citizens more than others. In Fargo, these social hierarchies were formed on the basis of race, ethnicity, class, gender, and culture. In a period of ever-intense debates about immigration and the "real America," this dissertation provides a timely and relevant opportunity to better understand citizenship because refugees - despite their status as legal residents - were often treated as "illegal." In formal and informal arenas, refugees were often denied benefits conferred upon "worthy" citizens, such as respect, recognition of their myriad of abilities, and acknowledgment of their rights to state and private recourses. 1 For example, in 2008, countless letters to the editor in local papers around North Dakota responded to a National Geographic article that featured photos by Eugene Richards of North Dakota's disappearing rural "ghost towns" and "emptied prairies" (Bowden 2008). The narrow perspective and the omission of North Dakota's growing economy, urban centers, or the oil boom in the west outraged readers. The article caused such a controversy that in January 2008, ABC news made "the entire population of the state" of North Dakota its "person of the week" (Gibson 2008). 3In this chapter, I explain that Fargo was more than the setting of the research; it was also an actor in the project. First, I provide a theoretical framework for understanding refugee resettlement, the welfare state, and citizenship in a neoliberal era. I argue that the state must be viewed as a product of culture and that cultural narratives about citizenship must be viewed as a product of the state. Culture must also be viewed alongside race, class, and gender when examining the social hierarchies that inform hierarchies of "worthy" citizenship. After presenting an overview of refugee resettlement to the United States, I describe a brief history of resettlement to Fargo focusing on the 1990s. During this time, public tensions surfaced as a human rights perspective conflicted with a racist, xenophobic understanding of refugee resettlement. Refugee resettlement called into question hegemonic forms of citizenship in the relatively culturally and racially homogenous Fargo. The Protestant work ethic, the weather, and differing ideas about friendliness played an important role in these debates. Finally, I offer an outline of the rest of the dissertation. Citizenship, Refugees, and the State Citizenship refers to political, economic, civic, and social rights and duties of individuals in a community or nation-state. At its core, citizenship is about belonging. Belonging to a community or nation-state is contingent upon a variety of ideas and categories involving race, ethnicity, class, gender, age, ability, and religion (e.g. Hall and Held 1990; Yuval-Davis 2004,2006; Ong 1999). Refugees represent some of the most violent consequences of competing ideas about who belongs to a nation-state and who 4does not. Malkki (1995:5) asserts that refugees are "matter of out of place" in "a national order of things." The role of the state is crucial in defining "a national order of things" and thus in shaping refugee resettlement to the United States. Sharma and Gupta argue, "While theories of nationalism wrestle with questions of cultural difference, theories of the state are largely silent on these questions. States are seen as being devoid of culture" (2006:7). In this dissertation, I provide evidence that the state is not devoid of culture; rather, culture is embodied in state policies and in the practices of its employees? On an international level, the state decides who is categorized as a refugee, from which countries, and how many are allowed to enter the U.S. during any given year. On a national level, the state allocates funds to refugee resettlement and welfare agencies, both of which have a strong influence on refugees. On a local level, workers carry out the everyday tasks and cultural manifestations of the state. Sharma and Gupta explain that We can begin to conceptualize 'the state' within (and not automatically distinct from) other institutional forms through which social relations are lived, such as family, civil society, and the economy ... The problem becomes one of figuring out how 'the state' comes to assume its vertical position as the supreme authority that manages all other institutional forms that social relations take (2006:9). Following Sharma and Gupta (2006), this dissertation interrogates how refugee resettlement staff, welfare workers, and volunteers embody the state and what this tells us about the relationship between the state, citizenship, and refugees (see also Hansen and Stepputat 2001,2006). It also examines what these institutional relationships can tell us 2 Following Sharma and Gupta (2006: 11), I define 'the state' as an institution that is "substantiated in people's lives through the apparently banal practices of bureaucracies ... [and] profoundly shaped through the routine and repetitive procedures of bureaucracies." ------------ ---_.._- 5 about the intersections of race, class, gender, and culture. This dissertation goes beyond studies of refugees and immigrants that tend to focus on how migrants' lives change as a result of war and displacement, but do not pay enough attention to how dominant groups respond to refugees. I demonstrate some of the ways in which refugees responded to but also transformed Fargo institutions. Many important studies on refugees also tend to describe dominant (white) cultures in monolithic ways (e.g. Flores and Benmayor 1997; Ong 2003; Rosaldo 1994). This dissertation expands important studies on refugees by interrogating nuances in refugee communities and in dominant (white) communities. Neoliberalism as an economic philosophy became dominant in the 1970s and 1980s. It is anchored in competitive market logic that calls for a downsizing of the state in favor of free market logic and individual initiative, which it is assumed, will create a leaner and more efficient state (Ferguson and Gupta 2002; Harvey 2005). Processes of neoliberalism, or privatization, aim to shrink the role of federal government and shift state services to local governmental and nonstate actors. British sociologist T .H. Marshall (1950) argued that social citizenship necessitated a strong welfare state to act as a safety net in a society that advocated for full equality among its members, but also promoted capitalism, an inherently unequal economic system. Under neoliberalism, social citizenship has come to be thought of as the responsibility of individuals to reduce their burden on society, especially on the state (e.g. Ong 1996,2003). In the arena of welfare, neoliberal states alter public-private partnerships by increasing the role of private sector organizations in carrying out, or compensating for, diminished state services (Cohen 2003; Goode and Maskovsky et al 2001; Jessop 1999; 6Kingfisher 2002; McClusky 2003; Morgen 2001; Morgen and Gonzales 2008; Morgen and Maskovsky 2003; Piven and Cloward 1993; Shields 2004). Neoliberal policies have affected refugee resettlement by transforming the role of resettlement agencies from private, church-based programs to bureaucratic institutions that are funded by the state and partner with other state and nonprofit organizations. In this dissertation, I explain the role of public and private human services agencies in promoting and inhibiting hegemonic understandings of social citizenship. I address the ways in which different state and private institutions and Bosnian and Sudanese refugees perpetuate, resist, and accommodate the main goal of making clients economically self- sufficient. I also argue that relationships between and among social services and refugees can serve as a lens to examine how political economy, culture, and identity intersect to influence ideas about who is viewed as a "worthy" citizen, entitled to certain resources and rights (e.g. housing, education, employment, welfare, political clout, and respect). I chose to work with Sudanese and Bosnians because, in addition to sharing challenges of migration, they survived comparable forms of violence, persecution, and forced migration such as ethnic cleansing, concentration camps, gendered forms of violence (e.g. forced military conscription, rape), and discrimination based on religion, race, political affiliation, and/or gender. In the U.S. they encountered new forms of discrimination and new opportunities. They also differed in key ways: the Bosnians I worked with were Muslim and the Southern Sudanese were Christian. Both groups comprised a variety of racialized ethnicities: "Bosnians" could be Serb, Croat, ethnic Muslim, and/or Roma (Gypsies), who tended to have a darker skin color, and were often 7stigmatized and discriminated against by ethnic, white Bosnian Muslims (Bosniaks). Southern Sudanese were black and distinguished among themselves by tribe, region, age, language, and kinship. Though they had widely variable educational and employment histories, both groups had contact with many of the same institutions in Fargo. History and Cultural Landscape of Refugee Resettlement to Fargo The UN established the first definition of "refugee" in 1951 to accommodate the needs of displaced European survivors of the Second World War. Before 1951, people fleeing political situations were considered to be in "exile." In 1967, the definition of a refugee was expanded to include more people fleeing persecution, including those in postcolonial countries, but remains Eurocentric and patriarchal because gender is not listed as a criterion for which an individual could be persecuted. A refugee is defined as a person who is outside his or her home country, or if he or she has no home country, then outside of the country in which he or she last habitually resided, and who is unable or unwilling to return to his or her country of nationality because of persecution or well-founded fear of persecution based on the person's race, religion, nationality, membership in a particular social group, or political opinion (UNHCR 1967:16-18). Before the Second World War, the U.S. government had no formal domestic policy regarding refugees; refugees and immigrants found assistance through religious and ethnic organizations? After the Second World War, following the admission of over 3 For example, in 1870, the Hebrew Immigrant Aid and Sheltering Society of New York assisted Jewish immigrants and, later ,Jewish refugees from Nazi Germany. In the 1920s, the American Council for Nationalities Service began assisting refugees and immigrants at Ellis Island and on the U .S.lMexico border. In 1932, the International Rescue Committee began assisting with Jewish refugees fleeing Nazi Germany. In 1934, Protestant churches created the American Committee for Christian German Refugees for Protestants fleeing Nazi Germany. The National Catholic Welfare Conference established the Catholic Committee for Refugee Victims of Nazis in 1936 and later, Polish and Czech organizations were also founded (Wright 1981:158-9). 8250,000 displaced Europeans, Congress enacted the Displaced Persons Act of 1948, the first refugee legislation. This legislation provided for the admission of an additional 400,000 displaced Europeans. Demonstrating the role that global social and economic politics played in defining and resettling refugees, U.S. resettlement practices in the 1950s and 1960s admitted persons fleeing Communist regimes (Hungary, Poland, Yugoslavia, Korea, China, and Cuba). Most of these waves of refugees continued to be assisted by private ethnic and religious organizations, which formed the basis for the public/private role of contemporary U.S. refugee resettlement (Wright 1981).4 In 1946, churches in North Dakota began to accept mostly Protestant German refugees fleeing the Nazi regime. From 1946 until the 1990s, churches resettled refugees on a case-by-case basis. Table 1 demonstrates that most of these refugees carne from Southeast Asia and Eastern Europe with a few families from Africa and the Middle East. In 1980, President Carter passed the Refugee Act of 1980, which incorporated the UN definition of refugee and standardized resettlement services for refugees admitted to the U.S. The Refugee Act of 1980 required annual consultations by the Administration with Congress to determine refugee admission numbers for the fiscal year (October 1 to September 30). Representatives of the Executive branch, state and local officials, and 4 In the 1970s, the U.S. resettled hundreds of thousands of Vietnamese, Laotian, and Cambodian refugees, as well as refugees from the former Soviet Union such as Ukrainians and Russians. Most of these Asian refugees comprised upper and middle class families of fallen regimes in Southeast Asia who assisted the U.S. government in Vietnam. These groups became economically self-sufficient rather quickly. After receiving assistance to find homes and jobs, some supportive social services, and English language training, few of these refugees applied for public assistance (Wright 1981). By contrast, due to more pronounced cultural and class differences, lack of formal education in home countries and employable skills in the U.S., later waves of Hmong, Cambodians, and Laotians posed new challenges to resettlement (e.g. Fadiman 1998). 9NGOs testify in front of each house of Congress and then the State Department proposes the nationalities and groups to be identified for resettlement. The President determines the admission ceilings for the coming year. In the 1980s and 1990s, the U.S. accepted about 100,000 refugees per year. Table 1: Refugees Entering North Dakota 1982-1993* Region of Origin 1982-85 1986-89 1990 1991 1992 1993 Totals Africa 45 7 29 10 16 38 145 AsialPacific Islands 1 6 7 Southeast Asia 353 174 175 142 171 124 1,139 Western Europe 1 11 1 13 Eastern Europe 277 102 6 7 2 40 434 USSR (former) 0 47 9 54 147 41 298 Middle East 12 10 6 58 235 112 519 Latin America/ Caribbean 10 1 10 21 Unknown 10 10 Totals 709 357 226 271 572 365 2,500 *Source: North Dakota Department of Health, Bismarck, ND (cited in Slobin and K1enow 1994) The Refugee Act of 1980 also served to diminish the role that formal politics played in admitting refugees, especially those politics that discriminated against humanitarian aspects of refugee resettlement in favor of "the ideological and geographical bias which characterized previous American law and conform[ed] closely to international standards" (Loescher and Scanlan 1986:155). Nevertheless, domestic politics, in conjunction with political biases, continued to influence refugee policy. The U.S. continues to admit more refugees from former communist countries and from countries linked to domestic and international priorities, in other words, refugees who 10 "vote with their feet" against what the V.S. deems repressive regimes (Loescher and Scanlan 1986). Refugee resettlement comprises multilateral relationships between states, faith- based organizations, and local, national, and international NGOs as well as local and regional actors such as employers. On a global level, refugee resettlement to the V.S. involves close cooperation between the Bureau of Population, Refugees, and Migration (PRM) under the Office of the V nder Secretary for Democracy and Global Affairs in the State Department, VNHCR, the International Committee of the Red Cross (ICRC), International Organization for Migration (IOM) , and the Vnited Nations Relief and Works Agency for Palestine Refugees in the Middle East (VNRWA). Roughly 90 percent of the Buteau of PRM funds go to these organizations, which assist with arranging admission to the V.S. and overseas processing. The Department of Homeland Security and Department of Justice also assist with adjudication and security services. The State Department processes applications for refugee status and the International Organization for Migration (IOM) provides refugees with an interest-free travel loan for the transportation cost to the V.S.5 Before traveling to the V.S., refugees must sign a promissory note to repay it. In other words, refugees arrive in the V.S. already in debt. After about three months arrival, they begin to receive monthly IOM bills, which they must begin to repay immediately. If they are unable to begin the payment schedule, they 5 Refugees come to the U.S. through a variety of methods. These "priority categories" include the following: l) referral by UNHCR, an NGO, or by a U.S. embassy (Priority-lor P-I), 2) being eligible under a U.S. group definition (P-2 category), or 3) family reunion (P-3 category). A relative in the U.S. must initiate a family reunification case by filing an Affidavit of Relationship with a resettlement agency. Procedures for applying as a member of a P-2 category vary according to the particular group being defined (e.g. Russian Jews or Lost Boys from Sudan). 11 are responsible for contacting 10M. Failure to comply with the established payment schedule can result in legal action. The Office of Refugee Resettlement (ORR) works in partnership with the above organizations, but its core mandate is to serve refugees once they arrive in the U.S. Under the Department of Health and Human Services and the Administration for Children and Families and based on employment opportunities and community involvement and support, ORR determines where in the U.S. refugees will be placed. On a national level, ORR partners with state refugee coordinators, state refugee offices, and with the nongovernmental agencies involved in the U.S. refugee resettlement program, known as Voluntary Agencies, or VOLAGS. About half of these VOLAGS are religious or community-based organizations that include resettling refugees as part of their core mandate. Others are state-based (Iowa) or related to ethnicity (Hebrew Aid Society, Ethiopian Community Development Center).6 The Department of State and the Department of Health and Human Services fund VOLAGS through federal programs like the Reception and Placement Grant. The distribution of funds is contingent upon the number of refugees supported by the VOLAGS during a given time period. In 2007, New American Services, the refugee resettlement program in Fargo, was one of dozens of programs under the umbrella of Lutheran Social Services (LSS) of North Dakota. Centering on its mission of "healing, help, and hope," LSS had other 6 The most active VOLAGs include: the US Conference of Catholic Bishops (USCCB), Lutheran Immigration and Refugee Service (LIRS), International Rescue Committee (IRC), World Relief Corporation, Immigrant and Refugee Services of America (IRSA), Hebrew Immigrant Aid Society (HIAS), Church World Service (CWS), Episcopal Migration Ministry (EMM), Ethiopian Community Development Center (ECDC), and the International Catholic Migration Commission (ICMC), and the State of Iowa, Bureau of Refugees Services (ORR 2006). 12 programs that included services for adoption, youth, disaster relief, poverty, rural communities, and addiction problems. North Dakota's Department of Health and Human Services funds New American Services, but LSS also receives funds from local and national grants and in-kind donations. The two VOLAGS that monitored LSS New American Services in Fargo were Lutheran Immigration and Refugee Services and Episcopal Migration Ministries. Along with the state refugee coordinator, who is employed by the state of North Dakota, VOLAGS are responsible for resettlement in the U.S. I use "New American Services" and LSS interchangeably because, despite its other programs, in Fargo "LSS" was synonymous with its refugee program. The Perfect Storm: Resettlement to Fargo from the 1990s until September 11, 2001 From 1983 to 2004, ORR resettled a majority (72 percent) of refugees to about 30 urban, metropolitan areas with large foreign-born populations.? While the overall number of refugees resettled were smaller, those refugees in smaller cities -like Fargo, North Dakota, Sioux Falls, South Dakota, and Des Moines, Iowa - had a larger impact on the more homogenous local populations (Singer and Wilson 2006). In June 2008, I asked Bob Sanderson, President of LSS since 2006, whether he thought attitudes towards resettlement to Fargo had changed since the 1990s and early 2000s. He said, There were about 750-800 refugees a year coming to Fargo. And the majority of them... were staying in Fargo. So you take that for a number of years, in a community this size, you are going to see it, I mean you are going to feel it, you are going to understand it's happening. And some tensions and stresses had built around it. .. I am sure it had something to do with culture... but also I don't think the schools had been ready to get up to speed as fast as they would have liked... Then there has always been this kind of myth that New Americans come in here ? Major cities included Los Angeles, San Jose, Sacramento, New York, Chicago, Minneapolis-St. Paul, Seattle, Atlanta, and Washington, D.C. ------------------- 13 and just live off our government and it's not true. And you can educate and educate and educate until you turn blue in the face and still there are still certain people that are going to believe it. According to the U.S. 2000 Census, the foreign-born population of Fargo was four percent of the total population, and of this, refugees comprised 76 percent. During the same time period, Fargo was ranked fourth in the nation for total number of refugees resettled per capita (around six percent of the total population) and it was during this period when resettlement began to noticeably change Fargo. Table 2 demonstrates the diversity and numbers to Fargo from 1997-2005. Unlike previous waves of refugee resettlement, several key changes in resettlement on the national and local level in the 1990s noticeably affected Fargo. Several factors came into play that made a "perfect storm" of refugee resettlement to Fargo all the more contentious and challenging for all actors involved.8 First, in the 1990s, nationwide refugee resettlement shifted from the earlier model of church-based volunteer sponsorship to an agency-sponsored institution that employed case managers and employment staff (chapter 4), yet remained partially dependent on volunteers (chapter 5). Second, LSS resettled more refugees to Fargo than ever before: it was the fourth largest resettlement site in the nation for refugees per capita in 2000. Third, refugees began settling in the Fargo region rather than migrating out as previous waves of refugees had done. Fourth, in 1996, Congress passed welfare reform, which significantly impacted refugee resettlement (chapter 5). 8 I borrow the tenn "perfect storm" from the novel by Sebastian Junger (1997). ----------------- 14 Table 2: Number of Refugees Resettled to Fargo 1997-2005* Country of Origin 1994-96 1997·2000 2001·04 2005·09 Total Afghanistan 14 7 3 24 Albania 110 1 111 Ameriasian 3 3 Armenia 53 9 62 Bosnia-Herzegovina 348 1191 293 1832 Burma 27 27 Burundi 11 155 166 Bhutan 321 321 Cambodia 2 2 Columbia 7 4 11 Congo 5 33 38 Cuba 94 58 7 159 Djibouti 17 17 Ethiopia 1 14 5 4 24 Haiti 94 9 103 Iran 8 22 5 4 39 Iraq 67 32 261 360 Kurdistan 25 208 233 Liberia 4 7 112 121 244 Nigeria, Zaire, Uganda, Togo, 10 23 8 19 60 Rwanda, Angola. Central African Republic Russia 27 10 37 Serbia 26 20 46 Sierra Leone 5 19 4 28 Somalia 132 196 86 417 831 Soviet Union 7 7 Sri Lanka 3 3 Sudan 100 240 155 71 566 Turkey 14 6 20 Ukraine 4 4 10 18 United Kingdom 13 13 Vietnam 158 33 2 193 Yugoslavia & Croatia 5 10 15 TOTAL 1,132 2).79 752 1,450 5,613 *Figures are courtesy of LSS. The 1994-96 figures are for refugees arriving to the state of North Dakota but fewer than 30 refugees were resettled outside of the city of Fargo. Figures from 1997-2009 are only the number of refugees resettled to Fargo. 15 Resettlement increased throughout the 1990s, peaking in 2000 with 650 new refugee arrivals.9 LSS struggled with institutional changes and local governmental agencies and the wider public responded slowly and often times with hostility. The general attitude was: "refugees weren't being served, they were being dumped." LSS argued that resettlement was beneficial for the region in terms of the added supplement to the labor force. LSS also argued that refugees provided knowledge about other cultures in an increasingly interconnected, globalized world. However, LSS did not have the structure, capacity, or institutional confidence to foster the relationships necessary to make resettlement work well. Along with state agencies that were required by law to serve refugee clients, new organizations emerged to address the long list of refugees' needs. The City of Fargo and Cass County Social Services (CCSS), the welfare agency, supported these organizations in a variety of ways. For example, the City of Fargo funded several of the new organizations and the director of CCSS helped to write the grants and offered her public support of them. These forms of support demonstrated the varied ways in which the neoliberal state provided for refugee resettlement and welfare, while also supporting a critical infrastructure for outsourcing some of its responsibilities. In 1993, city and county government officials created the Cultural Diversity Resource Center (CDR) to "embrace its increasing ethnic diversity and assist diverse populations in overcoming barriers to community participation."10 By 1998, CDR was a city-, grant-, and corporate-funded 50l(c)3 organization with three full-time staff, nine 9 These numbers are misleadingly small as they do not include secondary migrants, or refugees who were resettled to one city but move to another, usually to join family or in search of employment. 10 http://www.culturaldiversityresources.org/history.html 16 Board members, and an on-the-job training reception with a mission "to increase the understanding and value of diversity in our communities and to create opportunities by eliminating barriers to community participation" (see footnote 11). The city concurrently developed the Metro Interpreter Resource Center (MIRe) to provide coordinated training and administrative support for the decentralized network of interpreters that operated in the Fargo-Moorhead area. It was a City of Fargo project but housed in the CDR offices. In March 1994, the Family HealthCare Center opened and became the primary medical facility for newly arrived refugees and other low-income families. In the same year, Charism was founded to address the city's low-come and poor population, but blossomed to include several programs for underserved youth, including refugee children. In 2000, a working group that would become the People's Diversity Forum formed "to educate New Americans on the legal system and to provide support on legal issues and concerns."l! The People's Diversity Forum and CDR are both operated by New Americans who work closely with city and county government officials, CCSS, the police department, and the judicial system. Founded in 2001, the Giving+Learning Program became another example of a civic organization that emerged to address the needs of what it viewed as an overwhelmed refugee population. The Giving+Learning Program paired refugees mostly with retired volunteers and college students who taught English language skills, which the organization saw as the biggest barrier to full membership in society (see chapter 5). II http://www.peoplesdiversity .org/ ------------------------------ ----------~-----~-~ ~----- 17 The nonprofit sector proved to be a market for social and real capital. New Americans seeking a profession outside the temporary, entry-level, low-paying, and/or physical labor jobs, who faced discrimination in other business sectors, and/or who had a difficult time accessing higher education degrees, found the nonprofit sector to be more lucrative, generous, and welcoming than other sectors. However, lack of accountability in these programs and blind trust, at least at first, in organizations that claimed to support refugees caused new problems, tensions, and political strife between the public and private sectors. Local nonprofit organizations tended to be competitive, hotly contested organizations that fought over access to local funding sources. When it came to refugees, both public and private organizations juxtaposed their services with those of LSS and in many cases, staff at various organizations attempted to sabotage programs created for refugees by other organizations and agencies. In the 1990s, the Refugee Impact Committee was loosely formed, led by LSS, and included most of the above actors. Despite regular meetings that attempted to provide information and increase collaboration, tensions between the organizations remained high and their battles frequently spilled out into the local newspaper and into the public (Slobin and Klenow 1994). For example, in 2001, the region's newspaper, the Forum of Fargo-Moorhead (hereafter the Forum) published a three-day series on refugee resettlement to Fargo that highlighted the tensions between CCSS and LSS as well as public reactions to refugees and immigrants. Two nationally publicized events in Fargo demonstrated some of the wider public's xenophobic attitudes towards refugees. According to the Forum (l995:Al), three 18 teen-age boys accosted Stephanie Sarabhakhsh outside of the Iranian restaurant she owned and managed with her husband and sister-in-law. Stephanie's husband, Mort, and his sister Zhaleh were Iranian-U.S. citizens who had lived in the U.S. for more than 20 years. The boys circled Stephanie's car on bikes and shouted, it was '''her and her kind ruining America'" (Forum 1995). Over the next days and weeks, several incidents followed: a swastika was carved in the restaurant's back door with threats against the family, fake body parts with additional threats were sent to the family, and the restaurant was set on fire. As the restaurant burned around her, police found Zhaleh bound with tape at her ankles and hands with a crude cross resembling a swastika carved in her stomach. After the incident, one thousand people attended a march against racism and xenophobia at North Dakota State University, where Mort Sarabakhsh, Stephanie's husband and Zhaleh's brother, was a professor. On October 25, 199;>, Peter Jennings reported the alleged hate crime and subsequent rally on the nationally televised ABC Evening News. Two hundred people attended a follow-up rally. Local banks, churches, and families donated thousands of dollars to rebuild the restaurant. Then, the 38-year-old Zhaleh Sarabakhsh was found guilty of committing the crimes against herself, and was arrested for arson, arson-for- insurance, endangering, and making a false report (e.g. New York Times 1995). On June 7, 1996, after several psychiatric evaluations, Sarabakhsh was found to be suffering from psychotic depression and not criminally responsible for these crimes. The Circuit Judge ruled that Sarabakhsh presented a risk of harm to others and ordered that she be 19 committed to the North Dakota State Hospital for a period not to exceed two years (Arson Case Briefs 1996). Incidents like these reinforced xenophobic attitudes and mistrust of foreigners but also resulted in increased public support of cultural and racial diversity to the region. For example, on May 19,2001, a local man and his 20-year-old son severely beat a 21-year- old Sudanese man with a wooden baton. Permanently damaging the victim's vision, the perpetrators were convicted of a hate crime and sentenced to prison (Forum 2001). During this time period, a revolving door of staff at LSS struggled to keep up with the demands of their clients and relied heavily on volunteers to assist them in day-to-day responsibilities. Sometimes with less than 24 hours notice of an impending arrival, in wintertime sub-zero temperatures and bitterly cold winds, staff and volunteers rushed to set up apartments for new arrivals, buy food and toiletries, and pick up the new clients from the airport, in between a daily schedule of shuttling refugee clients to and from appointments, interviews, and meetings. Unlike previous church sponsors, staff was required to document case management and employment services. Often files were not completed. Sometimes staff failed to meet new arrivals at the airport (Forum 2001). LSS struggled to find enough donated furniture and clothing for new families, not to mention finding the time to orient refugees. Alma, a ten-year resettlement worker veteran, who had been a caseworker at the time, recalled this chaotic period: Because we had more than double [the] clients each year than what we are receiving right now, I think that at that time we [we]re only providing for their basic needs ... as long as we know they have apartments set up, that's great. And we just didn't have time, that we do have now, or services, to be able to spend more time in one-on-one on clients ... And over the last ten years .. .I had over 12 different supervisors so (laughs) ... turnover is always [high] ... It's always been a 20 problem... Everybody has a different style, everybody kind of interprets things differently. So that's been kind of rough...how you have to kinda adjust to the new person... how they interpret policies and procedures. There were three or four staff members who had worked at LSS for more than five years, but for the most part, case managers and employment specialists lasted no more than one or two years. In ten years, there were more than ten different directors of New American Services. As resettlement to Fargo increased, animosity between LSS and cess grew. Increased resettlement resulted in, among other things, new discussions about what Fraser (1987) calls '''the politics of needs interpretation' which involves a series of struggles over the legitimation of 'competing needs discourses'" (Lister 1998:11). On one side of the debate were zealous, paternalistic advocates for resettlement who believed that refugees needed more mentorship and services; in the middle of the spectrum were those like Kathy, director of cess, whose concern was that: the whole community needs to be involved in the decision-making process regarding how many (new refugee arrivals) to take - if we are all mutually responsible. So I don't like the idea that we have the responsibility with no voice. And you know, after 9/11, when there was a significant decrease in (arrivals), this community can manage that. And the systems are placed to manage that resettlement population. But when we were at 600, we did not have the capacity and... my concern was that we were seeing so many unmet refugee needs during those few years, that it was ... wrong. Kathy's concerns about refugee resettlement had, in part, to do with federal neoliberal policies that aimed to significantly reduce 'the size and scope of the welfare state. However, Kathy and other staff at cess failed to see that both cess and LSS were funded by the same national agency but had very different budgets and access to resources to carry out their mandates. Sharma and Gupta argue that "The boundary between state and non-state realms is thus drawn through the contested cultural practices 21 of bureaucracies, and people's encounters with, and negotiations of, these practices" (2006:17). Disputes over the responsibilities of LSS and CCSS, thus, had everything to do with the maintenance of state power. As Figure 2 demonstrates, the Department of Health and Human Services funds both refugee resettlement (LSS) and welfare programs (CCSS) in North Dakota. In short, while neoliberalism may have resulted in a blurred division between public and private on funding and managerial levels, on the everyday level, differences between CCSS and LSS remained in terms of benefits, services, resources, salaries, and funding strategies. The purpose of refugee resettlement is "to provide for the effective resettlement of refugees and to assist them to achieve economic self-sufficiency as quickly as possible" (Refugee Act of 1980). Self-sufficiency "means earning a total family income unit to support itself without recei~t of a: cash assistance grant" (ORR 2009). The federal Self- Sufficiency Standard determines the amount of monthly cash assistance by calculating how much income families need to meet their basic costs without public or private assistance. It is a basic budget that includes costs faced by working families such as food, shelter and utilities, childcare, healthcare, transportation, taxes, clothing, personal needs (combs, toothbrushes, razor blades, sanitary supplies), and household supplies (utensils, laundry, bedding, towels). The national welfare cash assistance program of Temporary Assistance to Needy Families (TANF) has comparable self-sufficiency standards. I US Citizenship and Immigration Services Public Assistance Programs CCSS ,., ., .. ,.,. -',~·,=:,.:~-:_::1.,.:,·:.'" ." ...., "__ i TANF Medicare JOBS Medicaid Diversion Pathways to Work \./ "",",.. :'>','.''':''''';' .~ i :'..·,,·'....,:.:..c:.;.•• ·, ·",_,:,i,",,"~' .J~:~ • _._,.,_.,.,_ .. ,,",.:;.;::.,...."~:::::..a:;=:::._.-, ..,.<, •.. , " • ND Children and Family Services .. " .. ,.".r: ;, . ;tutheran Social Services' New American Services , Division of Community Resettlement .......-.; Episcopal Migration Ministries (EMM) r ,.,'" ..,...., ......"., ..."......,,,,,,,,,.,.--,,,,'..,.. , Population, Refugees, • Migration (PRM) Cross \ .'''' •. ,,,,,.. "" ,·"T., __.,·,., .T....._, ,,,,,..... , ,..... ,..,". ..' .",. , .."... '., ..._......._,.. , .••• ",.".,.". ,0<. '."C, J Secretary of State Department of Health and U.S. Department of Human Services (DHHS) Homeland Security VOLAGS "...·.~" .• ".";'N,~,"'\"'",.;.",..: ..... ,,. ..~", .". d~',:, ;,~, ",'.c\ ""';~""I~':: Lutheran Immigration and Refugee Services (L1RS) '/ ;:,,:,,-,,-,•. ' •.,.. 'CI",,~,.'" ,,.,·.•.l.,.'.~,,~,.:.... ~,_,~O.",',.. ..~.~ ..._-',,..,..•, .;.~...,': , ,,' ~c.":~. ":~:";,.:';'''',, ,I"':,••,.'.• ':"1'. __.."•••",. ,;;'",,,.• ,, Under Secretary for iDemocracy and Global Affairs i~, .",J,,",,,,,•. ,"";.",;",".;,..,..,,-.;,'..<.~',':;:';",,,l.::".f.i.l:.,.,: ..•,,,,.,,J'..~.:~ Je":: ,.,,-,, , ._'.i:I~:-·~' ""."'.' -""" ...,. '. UNHCR 00 International Red Figure 2: Organizational Chart for Refugee Resettlement and Welfare to North Dakota tv tv 23 Both LSS and cess sought to assist clients in becoming economically self- sufficient but the means of achieving this differed widely between and among the staff of the two agencies, and was influenced by the race, class, gender, and culture of both clients and staff, (see chapters 3 and 4). Even after the refugee resettlement boom of the 1990s, tensions between these two organizations remained, but the sudden drop in refugee admissions to the U.S. in 2001 helped to ease some of the tension. After September 11, 2001, the largest drop, proportionally, in any category of admission to the U.S. was \n refugee resettlement (see Table 3). In 2001, the U.S. resettled almost 90,000 refugees. In 2002, it resettled half that number. The significant drop in admission numbers outraged advocates of resettlement. However, the dramatic decrease in new arrivals allowed LSS to recoup and reevaluate its program and began to address its hostile relationships with other agencies and organizations in the region. The drop in refugee resettlement as a result of 9/11 demonstrated some of the most extreme ways in which state power was exerted. While the state's role in refugee resettlement is Table 3: Total Refugees admitted to the United States 2000-2008* Fiscal Year Number of Refugees Admitted 2000 94,222 2001 87,104 2002 45,793 2003 39,201 2004 73,851 2005 53,738 2006 41,053 2007 48,281 2008 60,193 *Table courtesy of ORR (2008). 24 key to this project, cultural practices outside of the state were also crucial in affecting resettlement practices on an everyday level. In the next section, I outline some of these cultural characteristics through a discussion of Fargo as an actor in the research rather than simply the setting. Fargo: Both a Setting and an Actor in the Research Fargo is located on a vast prairie and at the intersection of Interstates 90 and 29 (see Figure 3). According to its Chamber of Commerce, Fargo and its sister city, Moorhead, Minnesota, was one of the least expensive, cleanest, and safest places to live in the U.S. The March 2008 unemployment rate of Fargo-Moorhead was 3.3 percent, compared to the national rate of 5.2 percent. During the economic recession of 2009- 2010, North Dakota had the lowest unemployment rate in the country. According to the U.S. Census Small Area Income and Poverty Estimates, in 2008, North Dakota's poverty rate was 11.5 percent compared to the national average of 13.2 percent.12 Most refugees, social services providers, volunteers, and friends, whom I met in Fargo, mentioned safety, low crime, and job availability as the most important and valued aspects of Fargo. The 2006 U.S. Census Bureau estimated Fargo's population to be about 90,600 residents. Compared with the national percentage (75 percent), 94 percent of Fargo's residents identified as white. Nearly 80 percent identified their ethnicity as German and/or Scandinavian. Fargo had about 90 churches, half of which were Lutheran. According to the U.S. 2000 Census, the foreign-born population of Fargo was 3,572, or 12 See http://www.census.gov/hhes/www/poverty/poverty.html. These figures are misleading because, due to the small population base of North Dakota, a small sample size was used to calculate these figures, which increases the margin of error. Also, a disproportionate number of Native Americans, especially those living in Sioux, Benson, and Rolette counties reported up to 25 percent of families living in poverty. 25 four percent of the total population, and of these, refugees comprised 76 percent of the foreign-born population. In the late 1990s and early 2000s, Fargo was ranked fourth in the nation for total number of refugees resettled per capita, and comprised about six percent of the population. SOUTH DAKOTA . . Rapid City Figure 3: Research area* *http://www .bigironfarmshow.com/images/map_oCtristate_area.jpg Fargo was more than the "setting" of the research. Fargo was an actor in the research: its culture, demographics, and personality shaped the experiences of social service providers and of refugees, and in turn, refugees shaped the characteristics of social service providers and of the city. In addition to the racial, religious, and socioeconomic demographics of Fargo, several key features shaped the culture of Fargo: . weather, friendliness, and the Protestant work ethic. In addition to safety and jobs, these three characteristics were often linked as key features of Fargo culture. For example, 26 when I asked Susan, a white woman in her mid-fifties, who was a caseworker for the state of North Dakota Job Services, about her favorite aspects of the region, she said, I just think the Midwest is so friendly ... And they have a good work ethic. I like the four seasons. I think I'd miss that even though I hate winters, I still would miss the four seasons, but I think it's to our benefit. This is gonna sound terrible but I think it keeps a lot of the riffraff out, when we have the winters and the four seasons. Especially during the winter, but all year round, weather emerged as a daily topic of discussion. Store clerks, caseworkers, neighbors, teachers, family members, refugees, and random strangers commented about the weather. It was by far the most ubiquitous topic of conversation.I3 The weather in North Dakota was so extreme that cultural orientations for new refugees (see chapter 3) featured a local meteorologist. He talked about blizzards, tornados, and thunderstorms, and actually demonstrated how to dress properly in winter months. The ability to weather a storm in Fargo was an important to citizenship because it contributed to the maintenance of a community spirit against the harsh elements of nature. Contrasting the questionable and negative 2005 media coverage of Hurricane Katrina in New Orleans, Fargo made national headlines in 2009 and 2010 for its ability to work together to fight impending spring floods (e.g. Scott 2010). This community spirit expressed ideas surrounding friendliness, helping one's neighbor, the Protestant work ethic, and race. Hard-working, friendly, civically engaged, economically self-sufficient, Christian white people were the prototype for "good" citizens in Fargo. 13 In an average year, Fargo receives 42 inches of snow and temperatures range from the mean of six degrees in January to 71 degrees in July. ---------------------- 27 lanteloven: The Role ofFriendliness in Fargo In 1933, Aksel Sandemose, a DanishlNorwegian writer, coined the term lanteloven (the laws of Jante) in his novel Enflyktning krysser sitt spor (A Refugee Crosses His Tracks). The laws are part of a wider critique of Scandinavian society, or more specifically of the fictional Danish town of Jante. The laws are: 1. You shall not think that you are something. 2. You shall not think that you are as much as us. 3. You shall not think that you are wiser than us. 4. You shall not imagine that you are better than us. 5. You shall not think that you know more than us. 6. You shall not think that you are better than us. 7. You shall not think that you are good at anything. 8. You shall not laugh at us. 9 . You shall not think that anyone cares about you. 10. You shall not think that you can teach us anything. The laws allude to a Scandinavian attitude that emphasizes modesty, not drawing attention to oneself, and not rocking the proverbial boat. The rules aim to hold everyone to a modest average. The logic behind the rules results in individuals who are rewarded for thinking: "It's no big deal, anyone can do it, probably better than me." It also diminishes social hierarchies and encourages individuals in various social circles to interact with one another freely and openly because no one is considered better than anyone else. The laws, then, are mechanisms forfostering and maintaining social equity. I argue that lanteloven was a concept that can apply to North Dakota. They constitute what has come to be understood in U.S. popular culture as "Minnesota nice," or alternatively "Midwest nice." The tension between "fake" and "real" forms of niceness stem from a Scandinavian cultural influence that has to do with modesty, friendliness, hospitality, and hard work. When asked why she liked the region, one elderly white 28 female volunteer, told me, "Well,I would say ... the people are friendly here. They're hardworking. I think they really have a work ethic... For the most part North Dakota is kind of a safe place and we don't have perfect weather but we don't have hurricanes." In short, safety, friendliness, the ability to proudly withstand the weather, and above all, hard work describes the culture of Fargo. In this dissertation, I demonstrate how social service institutions and volunteers promote these cultural values and those refugees who do not demonstrate a willingness to follow those values are deemed less worthy citizens. Some refugees found Fargo to be as "friendly" and welcoming as Fargoans did, but others found their reception as refuges to be cold. Many Bosnians told me that they found Fargoans to be "fake nice." Aida, a Bosnian woman in her forties with two teenage children, was pleased with many aspects of her life in Fargo. She had a relatively successful business and she had even taken an American friend to visit Bosnia. In general, though, Aida found people in Fargo to be mean. I told her that people in the upper Midwest had a reputation for being nice when compared to other American regions. Aida was surprised because she found Fargoans to be "close-minded." She said they knew little about the rest of the world, hardly traveled outside the region, and they did not like strangers, not even other Americans who moved to North Dakota from other parts of the United States. Many Bosnians told me they did not particularly like Fargo, but they did not know where else to go. Dzenana, a married Bosnian woman in her forties and mother of two teenage sons, and Dara, a Kurdish man from Iraq, both told me that it was difficult for refugees in Fargo because there was no center of town to meet people, walk, talk, and 29 just relax. Most refugees came from cultures in which there was a city center that served as a gathering spot. Dara said the lack of communal space in Fargo contributed to refugees' feelings of unwelcome. In contrast, Roy, a white man from North Dakota, said, I'm convinced it doesn't really matter where you come from, anywhere in the world. People are basically the same. And [if] you start from there, it's easy [to communicate with people from other cultures]. I think it's easy if you're friendly, and open, and honest with people, establish a relationship with them, [you can relate to] just about anybody from anywhere if you're willing to do that. Roy told me often how much he enjoyed learning about other cultures and his job working with refugees at LSS, but he took friendliness to be a cultural universal. Many refugees had to remain "open" to strangers in order to survive, but, by virtue of being refugees and having survived various forms of violence, they also had good reason to be suspicious of outsiders. The xenophobia I encountered among many people in Fargo was not based on negative experiences with outsiders, but on a relatively baseless, or in some cases racist, forms of xenophobia. Some people in Fargo acknowledged a "stand-offish" kind of attitude, until you got to know them. Dot, a caseworker at cess, explained this when I asked her to define German/Scandinavian immigrant culture in Fargo: Well I think for the most part, probably hard working. And they're [a] very, take- care-of-yourself kind of culture. Not very ... open at first, you know probably reserved and kind of stand-offish. And you might think people are kind of snobbish, but I tell you what, if you're in trouble, they're the first ones to give you the shirt off their back. I mean I see that time and time again here. That people are very, very generous. So I think that you know we might get a bad rap too ... but I think that... folks ... [are] maybe a little more reserved until you get to know them, and then you're their friend for life ... Dot also mentions a "take-care-of-yourself kind of culture," which I interpret as being economically self-sufficient from the state as well as hard working. For years, Dot and 30 her husband struggled financially, but she proudly explained that she never turned to the state for assistance; instead, they worked hard and lived simply The Protestant Work Ethic [The work ethic is] a strong part of our culture ... We do compare favorably nationally with our work ethic here ... We don't have a magic formula for it, but...people here grow up knowing how to work, wanting to work, willing to work. Maybe not true in other parts of the country... We're pretty darn lucky that it is true here. And I think it's a good match between our dominant original culture and our enhanced culture through diversity (e.g. refugees). David Martin, President of the Fargo-Moorhead Chamber of Commerce Crucial to understanding Fargo culture is understanding social theorist Max Weber's Protestant work ethic. He shows how capitalism and some sects of Protestantism (Lutheran, Calvin, Pietist, Baptist, and Methodist) merged to create the attitude that, "God helps those who help themselves ... Not leisure and enjoyment, but only activity serves to increase the glory of God... Waste of time is thus the first and in principle the deadliest of sins" (Weber 1958: 115, 157). People in Fargo strongly believed in value of hard work. I met many people who had a very difficult time participating in leisure activities without feeling guilty (see chapters 4 and 5). While they usually did not link the value of hard work to Christianity, or even capitalism, people in Fargo provided ample evidence to support Weber's claim that, under advanced capitalism, labor became more than an economic means; it became a spiritual and moral end. In Fargo; the Protestant work ethic was an economic philosophy and a moral imperative. Courtney, a white woman in her early twenties who worked at LSS, provided a good example of how resettlement and state employees conceived of the Protestant 31 work ethic, but also how clients might experience bureaucratic practices that aimed to make them economically self-sufficient but also "hard working." Courtney told me that her parents moved back to Fargo from Colorado because the work ethic was stronger in North Dakota. She also said, I worked when I was 12 and had my first real job when I was 13 and I've always worked and when I see [refugee] clients who are like 19, and... [they ask], 'How can I work?' and I'm like, 'Well, I worked at 13t' I had four jobs in college. I worked 60 plus hours ... but somebody who's never had to work... who's never had the importance of why to work... I mean, that's more of my background. By "work," Courtney, and most Americans, meant waged-labor in an advanced capitalist society, not countless unpaid skills (see also chapter 5). I met refugee parents who did not want their children to join the workforce too soon. For example, in 2000, I was having dinner at a Bosnian friend's house in Sioux Falls. Duska explained a recent fight she had had with her teenage daughter: Natasa wanted to get a part-time job like her American friends had. Duska did not want Natasa to work because Natasa would have her entire life to work, to be stressed out, to make money, and she wanted her daughter to enjoy her childhood while she still could. The Protestant work ethic was a historical evaluation of a cultural response to capitalism and Christianity that refugees had to learn in order to be considered "worthy" citizens. Everyday conversations in Fargo revolved around hard work and faith in God but the two were not usually discussed together because of their long-shared history. Weber explains, "The Puritan wanted to work in a calling; we are forced to do so" (1958: 181). The Protestant work ethic began as a religious exercise or calling to renounce 32 worldly goods in order to achieve a higher spiritual state, but transformed into when mass groups of people joined an increasingly secular paid labor force. Those refugees who came to the U.S. with prior knowledge of Christianity (e.g. Sudanese) were deemed to be worthier citizens not only because of their spiritual beliefs, but also because they were better equipped to understand the Protestant work ethic. Weber explains, "National or religious minorities which are in a position of subordination to a group of rulers are likely, through their voluntary or involuntary exclusion from positions of political influence, to be driven with peculiar force into economic activity" (1958:39). In this dissertation, I explain how the Protestant work ethic, in addition to policies aimed at making refugees economically self-sufficient, shaped interactions between refugees and social service providers. Those refugees who were not perceived as hardworking, Christian, civically engaged, grateful, and friendly, had fewer chances of gaining "worthy" citizens status in Fargo. A Note on Terminology and Pronunciation In the 1990s, advocates for refugees and immigrants in Fargo (but especially for refugees) began referring to refugees as "New Americans," a more inclusive and politically correct term, because many refugees and immigrants became legal citizens. Most refugees preferred the term "New American" to "refugee" because it made them feel more welcome, less victimized, and more powerful. I use the terms interchangeably, but I use "refugee" more frequently because it is an important legal distinction from undocumented migrants, who had less access to legal forms of citizenship, and from U.S.-born citizens, who had more access to legal forms of citizenship. I also believe that 33 the term "New American" glosses over important differences in access to resources and positions of power in the community. I tend to use New American to include those refugees who have become legal citizens of the U.S. I use "U.S." as an adjective in place of "American" because "American" denotes North America and South America, not only the United States. "Bosniak" refers to ethnic, white Muslims from Bosnia-Herzegovina. During the 1992-95 war, Bosniak replaced the term "Bosnian Muslims:" It is an ethnic and cultural term, not a religious one, as not all Bosniaks are practicing Muslims. Roma refers to Gypsies, Rom as a Gypsy, and Romani is an adjective (e.g. Romani language). Bosnian Roma are also Muslim but most do not practice Islam. I use the term "Bosnians" when referring to both Bosniaks and Roma. I write Bosnian names using the Bosnian alphabet. The following pronunciation key will assist those more familiar with the English language: C 'ts' as in bats, C 'ch' as in change (tongue behind top front teeth), which is softer than, C 'ch' as in church (tongue towards roof of mouth), S 'sh' as in shop, Z os' as in treasure, D 'j' as in judge (tongue behind top front teeth), which is softer than Dz 'j' as in Jennifer (tongue towards roof of mouth). I use " ... " in quotes in which I removed only a few words or a phrase and "[ ...]" when I removed at least one full sentence from the original words of the speaker or writer. I use "0" to clarify something within the quote. Some names in this dissertation are pseudonyms and others are not. I asked participants ifthey wanted a pseudonym and if they said yes, then I gave them the option of choosing their own pseudonym. 34 Organization of the Chapters In chapter II, I provide information about the origins of the project, my personal and professional background, and an overview of the methods I used at various phases of the project. In chapter III, I expand on the partial and uneasy transformation of LSS from a church-based organization to a professional refugee resettlement agency. I compare the development of refugee resettlement to that of social work in the first half of the 20th century. I also call attention to the race, class, gender, and cultural backgrounds of LSS staff and how these backgrounds shaped how tbey did their jobs. In chapter IV, I focus on the influence of neoliberalism on welfare agencies in the larger frame of refugee resettlement. I explain how federal regulations, especially 1996 welfare reform, merged with a relatively homogenous local culture as represented by cess employees and which differed from LSS employees. I argue that differences between the staff at LSS and cess contributed to animosity about refugee resettlement in Fargo and the role of the state. In chapter V, I address the role of volunteering in a neoliberal era and juxtapose it with the strong historic and religious role that voluntarism played in the region. I argue .that volunteers played an important role in refugee resettlement, but unlike LSS staff, their roles were not questioned; instead, they were often praised as the foot soldiers to hegemonic forms of social citizenship in Fargo. In chapter VI, I explain the political, cultural, and economic influences of the former Yugoslavia on Bosnians in Fargo that shaped how they interacted with each other, the state, and wider society. I provide an overview of socialism in Yugoslavia and the 1992-95 war in Bosnia-Herzegovina (BH). I discuss regional, ethnic, gender, cultural, . 35 and socioeconomic distinctions in the former Yugoslavia and how these categories . transformed when Bosnians came to the U.S. I compare and contrast Bosniaks and Bosnian Roma in terms of their relationships to one another and the wider society. I explain why Bosniaks, social service providers, and the wider public deemed Bosnian Roma as some of the least "worthy" citizens in Fargo. In chapter VII, I provide a historical overview of wars in Sudan as they relate to social citizenship among Southern Sudanese refugees in Fargo. I describe how relationships between Sudanese men and women transformed and shaped Sudanese notions of citizenship in the U.S. I explain the importance of community meetings in establishing and maintaining social hierarchies within the Sudanese community. I argue that Southern Sudanese forms of cultural citizenship that included Christianity positively shaped relationships between Sudanese and the wider community and resulted in a worthier status than other groups of refugees, for example, Bosnian Roma. Finally, in chapter VIII, I revisit the categories of race, class, gender, and culture from the perspectives of the key actors in this project. I argue that race, gender, and class remain critical determinants of equal access to social citizenship, but culture must also be considered as an important aspect of intersectionality. Cultural practices and values served to mitigate or impair racism, classism, sexism, and xenophobia, which influenced access to social citizenship. I explain that those refugees who believed in, conformed to, or strategized as "worthy" citizens and/or docile "recipients of aid" were rewarded more than other refugees. I conclude the chapter by providing a list of recommendations and explain my future directions for research. 36 CHAPTER II METHODS AND POSITIONALITY OF THE ETHNOGRAPHER Such 'classically anthropological' dispositions, then, seem doomed to yield only so many more exercises of anthropology merely in the United States. An anthropology of the United States, however, remains exasperatingly elusive. Nicholas DeGenova (2007:233) Origins of the Project and Background of the Researcher I arrived in Fargo to conduct my dissertation research through a myriad of geographical, intellectual, activist, and atavistic avenues. The daughter of a public school teacher turned middle-school counselor and a social worker turned secretary, I grew up in a small town in southern Minnesota. I am the sixth generation of Norwegian Lutheran immigrant farmers in the Midwest United States. My immediate, nuclear family was comfortably situated in the middle class. My parents were the first in their family to obtain a college education and I am the first to earn a Ph.D. I chose to work in Fargo because of my personal and professional ties to the Midwest, but more importantly, I chose to work in Fargo to challenge the notion that anthropologists should work outside of the United States with an exotic "other" CAsad 1973). I also wanted to broaden the growing field of anthropology in and of the United States (see also Peirano 1998). 37 At first, working in my own backyard sounded, for lack of a better word, boring. When I was applying to graduate schools, I planned to conduct a comparative study of Bosnians and Southern Sudanese in Bosnia-Herzegovina (BH) and South Sudan. After working as a volunteer for a local women's NGO in BH (1998-2000) and as a case manger with refugees in Sioux Falls, South Dakota (2001-2002), I arrived at the University of Oregon in the fall of 2002. I was excited about the prospect of taking classes, writing papers, teaching, and discussing what I was sure would be interesting, important topics. My first core class was social theory. Because I had not studied anthropology as an undergraduate student, I was confronted with anthropology's colonial past for the first time. This occurred through the lens of a professor who openly questioned her up-and-coming place in the academy and three Native American students who were understandably uncomfortable with and angry at the discipline. One day, I remember asking incredulously, "Why can't we just like school?" The professor repeated the question, as though to herself, but no one answered. One class period in particular shaped the direction that my dissertation research would take. Using the work of Linda Tuhiwai Smith (1999), a Maori woman from New Zealand, we were discussing what a decolonized version of anthropology would look like. A Native American student suggested working in the U.S. on issues related to power. Her argument was similar to Priyadharshini's: "The more closely we engage with power, the closer we come to examining our own reflections in the powerful and even our own complicities as we go about producing knowledge" (2003:434). Still naIve and unclear about the role of disciplinary boundaries, or even anthropology, I asked, "If 38 anthropologists began to work in the U.S., then what would be the difference between sociology and anthropology?" Several students said something to the effect of "Who cares?" I began to think about working in my own backyard as a way of decolonizing anthropology. My doctoral committee members worked on issues of representation, migration, and welfare in the U.S. and they bravely paved the way and then encouraged me on the path towards an anthropology in and of the United States. However, before I chose that path, I returned to BH to conduct additional research for my Master's paper based on my previous research with Romani women. My work in BH made my project in the U.S. more significant because it helped me to better understand some of the challenges that refugees and migrants faced in the U.S. For example, before I went to BH, I did not speak the Bosnian language (also known as Serbo-Croatian). I now speak it fluently, but my first few months in BH was a strange, overwhelming, exciting, and challenging time. While being a young American volunteer in post-war BH is hardly the same as being a Bosnian refugee in the U.S., there are comparisons in terms of feeling like a stranger in a strange land and learning a new culture, language, and political economy. My time in Bosnia was also the foundation to my development as an activist, feminist researcher. From 1998-2000, I worked for Medica Infoteka, a local women's NGO founded as a response to rape against women during the 1992-95 war. I mostly worked for Infoteka, the team that established and maintained networks with other NGOs and governmental institutions. Because of my background in psychology, Infoteka asked me to design and coordinate a research project. I proposed to do a project with Roma after 39 visiting with an African-American man, who introduced me to the situation of Roma in BH and believed that their situation was worse than that of African-Americans in the U.S. Also, in Medica's research on the prevalence of domestic violence in the Zenica municipality, they had recommended that similar research be conducted with Romani women (Medica Infoteka 1999:92). Their sample population of approximately 500 women did not include even one woman who identified herself as Rom. Three colleagues and I completed 112 quantitative interviews and 24 oral history interviews with Romani women. Using the data from Medica Infoteka's previous study on domestic violence with non-Romani women (1999), I compared the socioeconomic status and prevalence of domestic violence between Romani and non-Romani women. I found that due to racism, classism, sexism, and political indifference towards Roma, Romani women appeared to face greater degrees of domestic and structural forms of violence than non-Romani women. We published our project in the Bosnian, English, and Romani languages (Erickson 2003; Medica Infoteka 2001). In the summer of 2003, I returned to BH to complete research for my Master's paper in which I further explored the prevalence of multiple forms of violence, from individual to state-sponsored, throughout Romani women's lives. I addressed the role of the state, local and international NGOs in regards to their (lack of) programs with Roma (Erickson 2004, 2006). My dissertation research built on that work by comparing the experiences of Bosnian Roma and Bosnian ethnic Muslims (Bosniaks) in Fargo. After I returned to the U.S. from Bosnia, from 2000-2002, I worked as a case manager for Lutheran Social Services Refugee and Immigration Program (LSS) in Sioux 40 Falls, South Dakota. I worked with single mothers, families or individuals who experienced marked difficulties achieving self-sufficiency in the allotted eight month period or longer, and secondary migrants, refugees who were resettled to another city in the U.S. but migrated to Sioux Falls. Most of my clientele were Bosnians and Southern Sudanese and many of my Bosnian clients were Roma who had originally been resettled to Fargo, but migrated to Sioux Falls in search of employment, social services, and other resources. My job consisted of helping refugees navigate the educational and welfare systems, finding housing, childcare, healthcare, assisting with family disputes, and interpreting for Bosnians. Some of the biggest challenges for my clients were inability to find a job that matched their skills, transportation, difficulty in learning English, psychological and physical health problems, family disputes, and/or childcare challenges. My employment with LSS heavily influenced my dissertation research because I understood the complex, daily responsibilities of a case manager. As I conceptualized my dissertation project, I insisted on including many key actors because I believed it was important to show the variety and complexity of these quotidian overlapping relationships between service providers and refugees. I do not believe that the breadth of my dissertation suffers from a lack of depth. Rather, my time as a volunteer researcher in Bosnia and as case manager in Sioux Falls made this project stronger. In the summer of 2005, I conduced a pilot project in Sioux Falls for my dissertation research. I found that many individuals with whom I had worked closely as a case manager and friend did not feel comfortable speaking to me as a researcher. As in Fargo, refugee resettlement in Sioux Falls was contentious. Many people affiliated me 41 with LSS and were reticent to speak with me for fear I would relay information to my former employer LSS. LSS staff was reticent to speak with me on the record about their opinions of the agency for fear that the information would become public and cause animosity within the agency. Additionally, I did not receive immediate support from many of the stakeholders in refugee resettlement in Sioux Falls, including the local welfare agency and LSS itself. By the end of the summer, I received permission to do the project and conducted interviews with Sudanese, Bosnians, LSS staff, employers, volunteers, teachers, and representatives of elected officials. However, I decided to conduct my dissertation research in Fargo because of the above challenges in Sioux Falls, and because I had more initial institutional support in Fargo. There were also significantly more Roma in Fargo than in Sioux Falls. In this dissertation, I draw upon information I gathered in Sioux Falls as well as in Fargo. In so doing, I challenge the idea that there is one bounded, finite "field site"; rather I "view a research area less as a 'field' for the collection of data than as a site for strategic intervention" (Gupta and Ferguson 1997:39; see also Clifford 1997; Stephen 2002). I first went to Fargo to discuss my future research plans in April 2006. LSS invited me to speak at their annual Building Bridges conference, which was designed to provide resources and recommendations about resettlement to educators and service providers in North Dakota. Many service providers in Fargo faced difficulties in working with Roma, who engaged with service providers but did not behave in ways deemed "worthy" of citizenship benefits; for example, many Bosnian Roma refused to send their children to school and married their children at young ages, which was against the law. 42 LSS attempted to find a Bosnian Rom to speak on behalf of his or her culture but when they could not find anyone, they invited me to speak about Bosnian Roma culture. Due to my presentation and my previous work in BH and Sioux Falls, I received the support and encouragement of LSS in Fargo to conduct my research there. Finally, from May 2006 until October 2007, I served on the Board of Directors for the South Sudan Women's Empowerment Network, Inc. (SSWEN). SSWEN began in 2005 as an online forum. It then transformed to a registered nonprofit organization in the U.S. and in Sudan. It seeks to empower women from marginalized regions in Sudan (the South, Nuba Mountains, and Darfur) and in the diaspora by advocating for equality between men and women, empowerment through education and training programs, and networking with private and public institutions. None of the Sudanese women in Fargo were members of SSWEN. It is difficult to say exactly why no Sudanese women in Fargo wanted to organize a SSWEN chapter, but probably more recruitment was necessary. Nevertheless, my experiences with this organization helped me to better understand the varied ways in which Southern Sudanese women accommodated, perpetuated, and resisted U.S. ideas about citizenship. I attended SSWEN conferences in Phoenix, Arizona, in 2005 and 2006, as a board member, I participated in a four-day nonprofit training session and in the summer of 2007 in Maryland. In August 2008, I went to Sudan with other SSWEN members from the diaspora to help organize a women's empowerment conference (see Erickson and Faria in press). 43 Methodologies and Approaches: Multi-sited, Feminist Ethnography I used comparative, qualitative methods with two groups of refugees (Southern Sudanese and Bosnians) and three types of institutions (state, private, and voluntary) to analyze how refugees gained access to social citizenship benefits (e.g. respect, political clout) and resources (e.g. education, employment, housing, health and welfare benefits). I employed what Marcus calls "the strategically situated (single-site) ethnography," which "attempts to understand something broadly about the system in ethnographic terms as much as it does its local subjects" (1995: 110-111; see also Smith 2002, 2005). I sought to better understand social citizenship, and the hierarchies it produces, through the lens of refugee resettlement. By studying different organizations, ultimately, I also aimed to better understand how inter- and intra-institutional conflicts and inconsistencies were central to refugee resettlement and to the reproduction of the state (Sharma and Gupta 2006: 16). Institutional ethnographies of state bureaucracies can also help us to "understand their relation to the public and the (elite or subaltern) that they serve" (2006:27; see also Smith 2005).-1 wanted to understand how state bureaucracies differently served groups of refugees and U.S.-born citizens (see also Gold 1992). As a feminist researcher, gender was a crucial point of my analyses and research practices. I define feminist ethnography as a set of tools for use during all stages of the research process (from conception to write-up), which address relations between sexes and social relations at large. As such, I took into account global pluralities in women's and men's roles in regards to socioeconomic class, race, ethnicity, history, culture, and/or sexualities (Naples 1998, 2003). I followed Visweswaran (1997) in arguing that, "women 44 should not be seen as sole subjects, authors, or audiences of feminist ethnography" (593- 4). I used gender as one of many entry points into complex systems of meaning and power (Visweswaran 1997:616). For example, I looked at how intersections of gender, race, class, nationality, and culture informed individual and group access to state and civic power. In so doing, I allowed for multiple forms of knowledge production to shape my data (e.g. historical data, policy manuals, life histories, media, brochures, films, fiction, and participant observation) (see also Bookman and Morgen 1988; Harrison 2002; Mohanty 2003; Moraga and Anzaldua 2002 [1983]; Mullings 2005; Smith 1999). As a female researcher, my identity as a single, white woman impacted my position as an anthropologist. Throughout the research process, Bosnian, Sudanese, and Euro-American white men of all ages - many of them married - made passes at me. My perceived availability lent itself to a variety of interesting and uncomfortable interactions and conversations, many of which I recorded in my field notes, but few of which I mention in my dissertation. Additionally, women from a variety of racial, cultural, class, and religious backgrounds had a difficult time understanding why I was single. I believe that my marital status shaped my research project in multiple way; for example, sometimes I aroused suspicion and sometimes I was protected. As a case in point, I share the interaction between Ayen and me in January 2008 at the Sudanese New Year's celebration in Fargo. There were hundreds of Sudanese at the event, and about a dozen or so white Americans. At one point in the evening, a dance was dedicated to the "women," meaning married women and/or mothers. As she headed out to dance floor, Ayen stopped, turned around, and looked at me. She hesitated as though not sure whether I was 45 "a woman," or not, and then said, "You're a woman. You can come too." Ayen informed me that she acted as my gatekeeper when Sudanese men called me to ask for my phone number. She also offered advice on how I should dress in order to attract a man. Using a comparative or multi-sited analysis and activist principles meant collaborating with research interloqutors on the goals and methods of my research projects, giving back, and reporting back to the communities in which I work. For example, I volunteered in research communities in a variety of ways. At LSS, I helped set up apartments for new refugee arrivals, assisted with public event planning, coordinated college student volunteers, and did a small amount of administrative assistant work. For the Giving+ Learning Program, I tutored English to Bosnians and Southern Sudanese. I served on the Board of directors for the New Sudanese Community Association, which involved participating in grant writing workshops, reading and commenting on grant proposals, taking meeting notes, and generally supporting the organization. I offered to volunteer for a Bosnian association that focused on folkdance but the organization met rarely, evinced in-fighting, and did not seem to want my assistance. On an individual level, I assisted Bosnian and Sudanese women in filling out job and welfare applications and drove them to appointments, meetings, or stores. At times, using a multi-sited, comparative, feminist approach was challenging. The populations and institutions I worked with had widely variable histories and sometimes competing agendas, even within the same organization or community. Like in Haney's feminist ethnographies of the state, at times, I put my feminist reflexivity aside and focused my analysis on "the structural context within which... institutional battles 46 occurred" (2002:291). Within the various battles, many perceived me as an objective researcher, objective especially in comparison to the other stakeholders in refugee resettlement. Many times throughout the course of my research, people at various institutions would tell me unsolicited information about other institutions knowing full well that the information could end up in my dissertation. At other times, without prompting, someone would anticipate a question from me that was related to these institutional- or interpersonal- battles. For example, I might organize a meeting with a director or staff member of an organization and he or she might begin by saying, "You might have heard about me (or this organization) ..." As such, I began to view myself as a mediator between organizational disputes. Research Design and Methods I conducted hundreds of hours of participant observation primarily with cess, LSS, and the Giving+ Learning Program. However, I also visited employers, medical institutions, schools, and other nonprofit organizations that were stakeholders in refugee resettlement. I attended three meetings for the Interagency Network for New Americans that consisted of representatives from the above organizations as well as other stakeholders in refugee resettlement such as nonprofits, schools, the police department, churches, and city officials. At cess, I attended three TANF cluster meetings, two General Economic Assistance meetings, and two all staff meetings. At LSS, in addition to volunteering, I attended about 20 staff meetings. When I first arrived in Fargo, I took notes at these meetings. At both LSS and cess, people asked me what I was writing down and each time I showed them, 47 demonstrating, for example, that I was writing down what people said. They asked me how I planned to use the information and I told them that I did not know whether or how I would use it, but it would inform my later analysis. Marcus summarizes well the conundrum I stumbled upon. He states that in a contemporary multi-sited ethnography, In any contemporary field of work, there are always others within who know (or want to know) what the ethnographer knows, albeit from a different subject position, or who want to know what the ethnographer wants to know. Such ambivalent identifications, or perceived identification, immediately locate the ethnographer within the terrain being mapped and reconfigure any kind of methodological discussion that presumes a perspective from above or 'nowhere' (1995:112). While all of the institutions permitted me to conduct the research, I did not want them to feel uncomfortable each time I wrote something down. I stopped taking notes during meetings and instead tried to memorize key points. After the meeting, I wrote down as much as I could remember and later expanded the "memos" to full field notes. l As with the organizations, refugee participants had different, sometimes competing goals for working with me as a researcher. Bosnians (Roma and Bosniaks) were the most hesitant to work with me. As I explain in chapter VI, Bosnians had no well-established, formal, unified cultural association in Fargo and preferred, generally speaking, to spend time with their families and maybe a small group of friends. Despite my fluency in the Bosnian language, and the usually pleasant discovery that I had lived in BH, finding families willing to share information with me was at first difficult and frustrating. One Bosniak woman, who I met about seven months after I arrived in Fargo, 1 For a list of explanations of anthropological methods that I used, see Bernard 2002; Bernard and Ryan 1998; Dewalt, Dewalt, and Wayland 1998; Emerson, Fretz, and Shaw 1995; Farnell and Graham 1998; Schensul, Schensul, and LeCompte 1999 48 told me that some Bosnians were acting as gatekeepers "because they didn't want to share me." Additionally, due to prejudices against Roma, some Bosniaks did not want to work with me because they heard that I was also working with Roma. Others told me blatantly that there Bosnians did not like researchers while others asked what was in it for them if they participated. For understandable reasons that I outline in chapter VI, Roma were wary of outsiders. They were reluctant to do any formal interviews with me, but would at times tell me to "write that down in my research." In contrast to Bosnians, as a group, Sudanese were generally more open to discussing their lives with me, sometimes in hopes of garnering social and real capital for themselves, their families, and/or their local and transnational social, religious, and political organizations (see chapter VII). This sometimes resulted in feelings of competition, like asking me to help them start their own NGO, or with various other causes. For many Sudanese, the goal of speaking with non-Sudanese was to raise awareness about atrocities in Sudan, and sometimes for their own personal circumstances, for example, to help with children, find jobs, or fill out paperwork. I met Sudanese and Bosnians in random ways. At the beginning, I met refugee participants with the help of institutions, through friends of friends, via my connections in Sioux Falls, by tutoring for the Giving+Learning program, volunteering at LSS and for a Sudanese organization, in stairwells of apartment buildings, at holiday gatherings, and/or at the Balkan or African grocery stores. After a few months, I met more Sudanese and Bosnians. Then it became a snowball effect where someone would give me the number of a Bosnian or Sudanese, or vice versa. Participant observation among refugees included 49 attending multicultural events, funerals and wakes, weddings, birthday parties, restaurants, stores, homes, church services, holiday celebrations, and political meetings. My interactions with Bosnians and Sudanese in these different spaces allowed a nuanced picture of what being a citizen and community member meant to various people. Interviews allowed me to question the patterns I was observing through participant observation and expand on certain themes, for example, "self-sufficiency," "good citizen," and more specific concepts like the "Bosnian mentality" (see chapter VI) and "the Lost Boys of Sudan" (chapter VII). After I had been in Fargo for several months, I began to recruit staff and volunteers at the various organizations to speak with me in formal interviews. At CCSS, I interviewed 11 workers, including three workers from the North Dakota JOBS program who co-located with the TANF/Diversion programs. I was not able to attend any Children and Family staff meetings but I interviewed three of their staff. I interviewed a total of 15 Cass County Social Service workers, including 12 women and three men. At LSS, I interviewed all but one staff member at New American Services, including case mangers, administrative assistants, the director of New American Services in 2007-08 as well as a previous director, the CEO of Lutheran Social Services, and the state refugee coordinator for the state of North Dakota. I conducted a total of 13 formal interviews at LSS (six men and seven women). Most of the volunteers I interviewed tutored for the Giving+Learning Program (one man and six "'lOmen) but I interviewed one male LSS volunteer and two men who volunteered with refugees but were not affiliated with any organization. In order to get a more nuanced picture of resettlement, I also interviewed stakeholders in 50 refugee resettlement outside the confines of the above three organizations: three employers, the president of the Chamber of Commerce, the director of the public health program, the director of the English Language Learning program, and staff at other nonprofit organizations. Most of the information I gathered from refugees came from participant observation and informal interviews that were not recorded. However, I recorded interviews with three Sudanese men and three Bosniak women. Refugees faced a long list of psychosocial and medical problems due to wartime violence, peacetime interpersonal violence, forced migration, insecurity, and so much more. Each person's trauma was different than the next person's trauma; individuals' experiences with war were related to a long list of factors that included personality, culture, patterns of migration, and access to socioeconomic resources during and after the conflicts (see, e.g. Cockburn 1998; Giles and Hyndman et al2004; Malkki 1995; Nordstrom 2005; Vickers 2002). In my experiences working as a case manager, advocate, friend, and researcher, I found that trauma was always deeply infused with other daily joys and challenges such as love, divorce, jobs, friendship, parenting, health, faith, and social and political commitments. I do not mean to overlook or discount the exceptional or "out-of-the-ordinary periods of shared history [that] can produce... communities of memory" (Malkki 1997:90), but my dissertation does not focus on trauma or mental or physical health. During my time in post-war BH, "the war" emerged as topic of conversation almost every single day. In 2007-2008, in Fargo, war also emerged in conversations with Bosnian and Sudanese refugees, but in different ways than in BH or Sudan. This is not to 51 say that the wars were not affecting refugees in the U.S., but I did not find the acts of war to be part of everyday conversation. Rather, the long-lasting effects of war, such as migration and how to become a citizen of the U.S., were everyday topics of conversation. In my opinion, focusing too much on refugees' trauma perpetuates the notion of refugees as "recipients of aid" (Harrell-Bond 1998), as helpless victims. Fewer people see refugees as competent survivors with agency and survival skills. One of my loftiest research goals is to challenge structures of inequality that produce categories of oppressed and oppressor and that result in war. In this dissertation, instead of trauma, I focus on the everyday production and negotiation of social hierarchies that began in refugees' home countries and continued, although in different ways, in the United States. Analysis and Reporting Back Marcus argues that throughout the research process, the ethnographer's identity must be renegotiated: "Only in the writing of ethnography... is the privilege and authority of the anthropologist unambiguously reassumed, even when the publication gives an account of the changing identities of the fieldworker in the multi-sited field" (1995:112). In order to call attention to my own identity and especially my power in mapping the terrain of refugee resettlement and social citizenship in Fargo, I returned to Fargo in April 2010 to present my findings at the LSS-sponsored Building Bridges conference. I gave two presentations at the Building Bridges conference. Approximately 150 people attended the morning session; about 40 people attended the afternoon session. I also gave a separate presentation to six of the cess cluster supervisors. I centered my talks on explaining the intersections ofrace, ethnicity, class, gender, and culture in 52 determining who is a "worthy" citizen in Fargo. I called upon social service institutions to better interrogate the roles of volunteers in refugee resettlement. I suggested developing a training manual for volunteers and LSS caseworkers and training sessions on race and ethnicity for cess workers. I also devoted time to discussing the social hierarchies within refugee communities highlighting the history of discrimination and marginalization of Roma in the former Yugoslavia and in Fargo. Receptions to my presentation ranged from enthusiasm to confusion, acceptance, and for some a "polite refusal" of the information (Bhabha 1986:112). Although I asked for constructive criticism of my interpretations, I received none. In reporting back, I learned that many people in Fargo wanted Fargo to be more multicultural but they were not sure how to go about it. Thus, I take seriously Linda Smith's assertion that "sharing knowledge is also a long-term commitment" (1999: 16). I will return to Fargo to present my research as needed and provide copies of my dissertation to several organizations. I will also provide copies of relevant chapters to other interested parties, for example, Sudanese organizations and Bosnian families. 53 CHAPTERID LUTHERAN SOCIAL SERVICES NEW AMERICAN SERVICES: A GATEWAY ORGANIZATION TO SOCIAL CITIZENSHIP This chapter explains the partial and uneasy transformation of LSS from a church- based organization to a professional resettlement agency. I explain that in order to prepare clients for the low-wage employment sector and economic self-sufficiency, resettlement caseworkers and employment specialists have become increasing professionalized along the same vein as social work in the first half of the 20th century. Like welfare in the U.S. in the 1920s and 1930s, refugee resettlement in the late 20th century shifted from local level church sponsorship that sought to provide humanitarian assistance to poor refugee families to a more bureaucratized, state-level management that entailed becoming more scientific and quotidian (Abramovitz 1998:519). This shift was demonstrated by the increase of paid staff and the need to document individual case files in addition to more stringent reporting requirements than in previous decades. Origins of New American Services From the 1980s to early 2000s, nation-wide, refugee resettlement transformed from a church-based program heavily influenced by religious values to a state-funded, privately run program emphasizing economic self-sufficiency. In the 1980s, Larry was 54 the director of what would become New American Services in Fargo. He oversaw the transformation of resettlement from a church-sponsored program in the 1980s and 1990s to a more bureaucratic agency. Speaking emotionally at times, in June 2008, Larry explained that, when churches and individuals formed the basis of resettlement support, there was no on-the-ground sponsor training, no orientation or explicit guidelines. Larry recalled a feeling of burnout among the sponsors as they figured out how to conduct resettlement as they went along, what Ong has called "compassion fatigue" (2003:82). The resettlement office consisted of one staff person, who completed paperwork and acted as a liaison in the community. Larry alluded to a spectrum of motivations between the sponsors for serving the needs of refugees, from "Christian passion" to support and help the less fortunate, to "sponsors that may have been motivated by evangelizing," and who thought, "this is our chance to save not only their bodies but their souls." He recounted examples of (mostly Vietnamese and Cambodian) families who complained about sponsors pressuring them to baptize their children, forcing them to go to church, or failing to provide information or support for getting a divorce. Although some individuals in public institutions supported resettlement, according to Larry, there was no institutional, systemic support. In fact many agencies, such as schools and medical clinics, refused to serve the specific needs of refugees. Larry reported that in the 1980s, when LSS began to resettle Cambodians, the school district refused to teach Cambodian children. They said they had made accommodations for the Vietnamese students, but they did not have the resources to serve a new group of non- English speaking students. One teacher called LSS to complain about the number of 55 refugees coming to Fargo. She told Larry incredulously, "Because of the refugees you're bringing, do you realize fourth graders are not getting new geography books this year?" Larry remembers his horror at the clear distinctions between "our kids" and "those refugee kids." These schools and other public institutions also tacitly threatened to defy Section 601 of Title VI of the Civil Rights Act of 1964, which req\lired all programs or activities receiving federal financial assistance to provide language interpreters.] The law stated that providers had to make reasonable, documented efforts to provide information and services in a language or medium that the person served can understand, free of charge to the client. In order to ensure that the individual does not feel threatened or misguided, if possible, the provider should avoid using family members as the interpreter. With few qualified interpreters, lack of political will to find funding for interpretation, and small numbers of refugees compared to other states and cities, too often family members, especially children, were inappropriately asked to act as interpreters. In the early 1990s, more refugees from more countries began arriving and staying in Fargo. As director of the newly formed New American Services, Larry, along with Norman, then President of LSS, organized a meeting with the superintendent of schools. I Section 601 of Title VI of the Civil Rights Act of 1964 states, "No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." Executive Order 13166 (August 11,2000) states that the above law also applies to persons with Limited English Proficiency (LEP) (or sensory / speaking impairments). In 1974, the U.S. Supreme Court ruled in favor of Chinese students who filed a class action, civil rights suit in which they argued they were not receiving necessary special help in school due to their inability to speak English, help which they believed they were entitled to under Title VI because of its ban on educational discrimination on the basis of national origin. The case expanded the rights of limited English proficient students around the nation. Among other things, Lau reflects the now-widely accepted view that one's language is so closely intertwined with one's national origin that language-based discrimination is effectively a proxy for national origin discrimination. ------------------------ 56 What they thought would be a small, intimate meeting to ease interagency tension turned out to be a "tense and intense" meeting of about 15 people, including school principals, who wanted to know exact numbers of arrivals. In short, schools seemed to view resettlement as a local issue that required advanced planning, and they believed that LSS was withholding information that could ultimately benefit schools and students. In line with its local and national mission, LSS saw resettlement as a global, local, and moral issue. Larry said they tried to explain to the school officials that "this is not LSS ... withholding [numbers] from you. This is the situation in the world." Larry continued, At one point the President of LSS said, 'You have to realize, we're responding to the people in camps and if they don't get out, they could die in the camps.' And the vice superintendent, I just remember, he slammed his notebook down on the table and he said, 'Well, then let them die!' ... I was in total shock, it's like, I can't believe I just heard this. Shocked by the silence of the superintendent during the heated meeting, Larry and the President of LSS left and, "that was the end of that conversation." In addition to drawing a line between local and global, pragmatic and moral, these disagreements set the stage for future (lack of) collaboration between public and private sectors when it came to resettlement. In the meantime, church sponsorship waned as compassion fatigue grew and fewer congregations were willing to sponsor refugees. With no sponsors, LSS could not secure or maintain high numbers of new refugee arrivals. Over-involvement and then waning support by churches and under-involvement by state agencies (in addition to the weather) resulted in, according to Larry, refugee families ... getting out of here as fast as they could... They were hearing, in California, you can go to a doctor that speaks their own language! ... They'll help you... and you don't have to be tightly controlled by other groups 57 (churches). And so there got to be kind of a real swinging door here of refugees were coming in and moving out within three to four months ... And everyone could say, 'oh yah, it's the weather, it's this and this and this and this.' ... [But] the systems as whole were resistant. After continued resistance by public institutions, Larry and his fellow advocates, "started circling the wagons ... We felt under attack, and then we just decided, damn it, you know, if nobody else is gonna do it, we'll do it. .. We started developing ... this complexity of services." But, according to Larry, "a change was not gonna come voluntarily ... Systems do not change of their own accord. They change when they absolutely have to." The system did change, but not without increasingly heated, public discussions and disagreements about the roles and responsibilities of public and private institutions in refugee resettlement. One state worker told me in 2008: They (LSS) applied to be that resettlement agency; they didn't have to be. Lots of different agencies can be the settlement agencies but LSS has taken that as one of their missions. So I think their view is that while they primarily do the resettling it takes a whole community to take a piece of that in it, and I don't disagree with that, but, she continued, they needed a better plan (see Genizi 1993 for a comprehensive perspective on the role of Christianity in refugee resettlement). The situation in Fargo was symptomatic of larger neoliberal policy changes in resettlement that had to do with streamlining the process and fostering greater accountability in workers and clients. The professionalization of refugee resettlement is following a similar path of the professionalization of social work in the U.S. in the 1920s and 1930s. Gordon (1994) explains that the shift in discourse from single mothers as objects of charity in the 1920s to symptoms of a threatening social breakdown by the 1930s was nurtured by several concerns: changes in immigration and industrialization, ambivalent -~-~-~-------------- 58 attitudes about women's increasing rights, and the growth of public welfare advocacy. For example, an emerging belief that the government was responsible for the poor proved key to the development of the social work profession. In the 1920s, many wrongly believed that most single mothers were immigrants because the immigrant population was growing rapidly in cities; immigrants came from new and different places and religions (mostly Catholics, Jews, and Eastern Orthodox from southern and eastern Europe); and immigrants were more visible than in previous decades (Gordon 1994:29). In the 1920s, most welfare recipients were white and single motherhood was seen as a temporary, unusual misfortune that could be reduced by economic security (Gordon 1994:35). During this time, welfare dispersal shifted from the responsibility of municipalities or counties to state-level control (Gordon 1994:98), social workers gained more support, and the social work profession became more "scientific" and "quotidian" (Gordon 1994:97-100; see also Lister 1998). The shift in welfare discourse from gender in the 1920s to race and class in the 1930s was mirrored in refugee resettlement in Fargo in the 1990s: immigration, race, and refugees were virtually synonymous classifications. Like anti-welfare activists in the 1920s and 1930s, 2007-08 residents in Fargo believed that refugees relied heavily on welfare and that they did not have to pay taxes, neither of which was true. Professionalizing Refugee Resettlement One facet of neoliberalism has been the increased bureaucratization of the private sector, which neoliberals claim would increase accountability in those sectors and decrease a reliance on the state. Another facet of neoliberalism is the reliance on 59 public/private partnerships. In resettlement, increased professionalization resulted in greater accountability than in the previous church-sponsored era, but its primary goal of making refugees into productive, economically self-sufficient citizens within eight months was fraught with challenges, the brunt of which were felt by refugees, but also by staff in various agencies and institutions in Fargo. Scholars have also argued that neoliberalism blurs the distinction between public and private (e.g. Ferguson and Gupta 2002; Harvey 2005). In terms of funding levels, this held true for refugee resettlement in North Dakota. However, in everyday life, producers and consumers of state and private services were crossed and constrained by powerful borders not only between states and cultures, but also between public and private sectors. In discussing migrants, Stephen (2007) employs the term "transborder" rather than "transnational" because in addition to nation-state borders, migrants also cross ethnic, cultural, and regional borders. Such borders also manifest themselves in the work of employees in social services. While neoliberal policies may have softened the borders between public and private sectors, differences remained in levels of accountability, flexibility of program management, salaries and benefits, and building structures. The nebulous positioning of LSS on the spectrum of public/private called into question the complex and contested borderlands of state and civil society sectors. Before becoming the director of LSS in Fargo, Bob Sanderson served as the director ofthe Human Service Center in Grand Forks for almost 20 years. He explained some of the differences between working for the state and private sectors, The analogy that I always used was government was sort of this big cargo ship in the middle of the ocean that would take you about two weeks to turn the thing 60 around to go in the other direction. The private sector was a little speedboat that could just do what they wanted. And I really have found out that that's not so true. We operate under a lot of the same government rules, employment issues, and many of the same kinds of restrictions that government does. So it isn't anywhere near the speed that I thought it was. I think the one thing that is really much nicer about the private sector, is that you really can go out and start new things without having to ask a bunch of people for permission. You know, in government you are going to go through layers of bureaucracy and politics... to get something done ... So in that way, it is much easier and much better and much more creative. Sanderson summarized well the position that LSS played in a neoliberal era. While he saw the role of the nonprofit sector as "creative," others, like state and voluntary agencies, saw a lack of accountability. LSS's position as a federally-funded, privately-run institution called into question its organizational identity. As such, LSS was caught between a rock and a hard place, between the seemingly inflexible cess on the one side, and a highly respected, amorphous group of civil society organizations and volunteers on the other (chapter V). Differing articulations of culture, resettlement, welfare, and work were waged not only between directors and supervisors, but also between staff, clients, and volunteers at different agencies on an everyday level. In return for federal funds, LSS was expected to provide the following services to aid with the achievement of economic self-sufficiency: sponsorship, pre-arrival resettlement planning including placement, reception upon arrival, basic needs support for at least 30 days (housing, furnishings, food, and clothing), community orientation, referral to other providers (healthcare, employment, educational services), and case management and tracking for at least 90-180 days? Sometimes LSS received only 24 2 Some agencies will serve refugee clients free ofcharge for up to seven years after their date of arrival. Evidence that services have been provided must be recorded in case files for at least 90 days and employment status are recorded for at least 180 days. 61 hours advanced notice of a new refugee client's arrival. By the time the client arrived, staff or volunteers had to secure and set up the apartment, buy appropriate food (taking culture into account), and find weather-appropriate clothes for the family. LSS was responsible for ensuring that someone was at the airport when the client arrived. The following day, staff checked in on the family and began the arduous stack of paperwork from social security card applications to enrolling children in schools and making necessary medical and dental appointments. In the first few weeks after arrival, case management usually involved driving clients to and from appointments, answering a barrage of questions from bewildered and tired clients, and ensuring that clients attend the cultural orientation that agencies are mandated to provide. In addition to case management and employment services, the Reception and Placement Grant provided cash and medical assistance. LSS distributed Refugee Cash Assistance (RCA), a small stipend to individuals and families until they receive jobs which they must report or face penalty, or the eight-month adjustment period ends, whichever comes first. Cass County Social Services distributed Refugee Medical Assistance (RMA), a form of Medicaid, the national health plan for low-income families. In 2007-2008, New American Services was located in the LSS building next to a large Lutheran Church on a main intersection (see Figure 4). Until 2008, all New American Service staff was housed in the basement of the building. Juvenile services, chemical dependency counselors and administrative staff were situated on the main and second floors. New American Services staff felt their placement in the basement was deeply symbolic of their place in LSS' s hierarchy, indicative of the importance of refugee 62 resettlement compared to other programs under the LSS umbrella. "The basement" was a popular topic of conversation among NAS staff. Due to staff complaints and structural problems in the basement (for example, the lack of an elevator, mold, and temperature problems), in the spring of 2008, LSS rearranged staff offices and most resettlement workers were relocated to the main floor. Figure 4: Lutheran Social Services of North Dakota In 2007-2008, New American Services consisted of a Director, Community Liaison, three case managers, three employment specialists, a supervisor who helped with case management, two program assistants who helped with reporting and sat at the front desk of LSS, and the Unaccompanied Refugee Minor (URM) which employs an additional three full-time caseworkers. The URM program finds foster care solutions for refugee youth \vho ili'Tive in t..1}e United States without a parent or adult relative who is 63 able and willing to care for them? LSS also employed an immigration lawyer, who brought in modest revenue to the resettlement program. The Director's job was to manage staff; act as a connection to between the larger umbrella organization of LSS and New American Services; report to the national VOLAGS and the state refugee coordinator; handle monitoring visits; write grants; serve on community boards, and network in the wider community. Sinisa, Director of New American Services since 2006, was a model Fargo citizen. In 1991, he fled Osijek, Croatia, to escape escalating violence in the former Yugoslavia. After living in Germany and Switzerland for seven years, he and his wife, both devout Christians, arrived in Fargo in 1998, and both spoke English. He began working for LSS almost immediately as an employment specialist and education coordinator. From 2000-2004, he served as the Director of the Senior Companion Program, also part of LSS, which involved extensive travel around the state of North Dakota. He also acted as Executive Director of First Link, a nonprofit in Fargo that coordinates volunteers. Sinisa also earned a Master's in Public and Human Service Administration at Minnesota State University in Moorhead. Sinisa described his job as difficult because he had to balance various scales and scopes of resettlement. For example, he had to demonstrate his program's success on the state and federal level by proving that refugees in Fargo can become economically self- sufficient within the mandated 180 days. He educated people about refugees in a xenophobic area of the country while also addressing supporters of resettlement who 3 Due to the more complicated nature of conducting research with youth under the age of 18 and the significantly different set of issues raised by this program, I did not include it in my research. 64 argued for better long-term, close mentorship of refugees but who did not understand the mandates of the program (economic self-sufficiency) or budgetary constraints. He met with business leaders throughout the state (especially in Bismarck, the state capital) who wanted a statewide resettlement program in order to provide them with a steady stream of workers but did not consider the social service, medical, and educational needs of the potential refugee workers.4 Finally, he had to address the needs of an ever-changing multicultural staff with a high rate of turnover. Before he became director, there had been more than ten different directors of New American Services in less than ten years. But in 2007-08, after more than two years in the position, Sinisa had no plans of leaving. In addition to full-time staff, LSS hired case aides. Case aides were supposed to be interpreters but they did much more than interpret. All case aides in Fargo (and Sioux Falls) were refugees themselves. Case aids were in high demand from multiple sources for their language skills; they were busiest with new arrivals, high needs clients, and large families. In addition to interpreting, LSS asked case aides to transport clients to and from appointments, and make phone calls and home visits. Such responsibilities made the differences between "case aide" and "case manager" at times almost indistinguishable. Many started working as interpreters, became case aids, and were eventually hired as caseworkers. Both were paid by the hour; both worked closely with clients getting needs met; and, sometimes, both interpreted. However, case aides had less job security and 4 In 2009, LSS opened a resettlement office in Bismarck that employed one full-time staff member, and began to resettle about 30 refugees per year. There is also a LSS resettlement agency in Grand Forks which has one full-time and intermittent part-time staff who serve about 30-40 new refugee arrivals per year. 65 fewer responsibilities than the average caseworker. In 2007-2008, there were Afghan, Burundian, and Bhutanese case aids. Many caseworkers and employment specialists at LSS were New Americans. In 2007-08, in Fargo, they were about half of the New American Services staff. However, this percentage changed frequently: some years former refugees made up almost all of the New American staff while other years, white U.S. non-refugee workers made up most of the New American staff. Those staff who were refugees usually began as part-time interpreters, case aides, or volunteers and later applied for full-time positions. In evaluating the success of a local resettlement program, ORR asks for the language capacity of staff and prefers that staff speak as many of the languages of the communities being served as possible. Thus, the staff at resettlement agencies often reflects the racial, ethnic, cultural, and/or religious diversity of wider refugee communities. In 2007-2008, New American Services staff represented six different countries (Croatia, Bosnia- Herzegovina, Somalia, Iraq, Vietnam, and the United States) and approximately the same number of men and women worked for New American Services. Caseworkers stressed that their motivations to work in resettlement stemmed from wanting to improve the refugee community and because they understood the process and emotional and physical strains of being a refugee. Dzenana, a caseworker from Bosnia- Herzegovina said, "I feel for those people. I don't say that people who are ... born here - I know they love their job too. But I understand it in the soul, when they come to me and they're having a hard time." Alma, a former refugee from Bosnia-Herzegovina who became a legal U.S. citizen, expressed similar feelings: "Well, I'm former a refugee 66 myself so I know what our clients go through... I can relate to them and I know ... the expectations ... They might not be the same but they could be similar. So, that kind of prepared me to work with the clients that we serve, having to go through that myself." Figure 5 shows some of the LSS staff in 2007-08. Figure 5: Some of the LSS staff Although LSS preferred New American workers, the agency provided little to no formal training for new caseworkers. Some staff, like the director and U.S.-born staff, held college degrees in the social sciences, but a college education (in home countries or the U.S.) was preferred, but not required, of caseworkers. One case manager obtained her MBA while working for LSS. Staff told me they learned their job as they went along by asking questions. Courtney, a rt?cent college graduate in psychology, who was raised in North Dakota, worked at LSS for less than a year said, I was told that I wouldn't get training. [...] I didn't follow anybody around for any cases or anything. There was a first case - you're gonna go to the airport. Here's what you do, here's the person you need to contact. [...] So more like a little 67 pushing in the right direction. [...] I'm usually not a person to ask a lot of questions 'cause I think I can handle a lot, but I did have questions. I asked, but honestly there wasn't adequate training and it's terrible because I think there should be at least... a two-month training process. Because... I made mistakes and I had to fix them. Supervisors told me that they trained staff but I never witnessed any trainings. All of the caseworkers and employment specialists I interviewed told me that training was nonexistent. Workers at other agencies often complained about the lack of qualifications, training, and accountability of LSS workers. One County employee said, "Just because you speak another language doesn't mean you're a good case worker." Even some U.S.- born LSS workers disagreed with the emphasis on refugee status and language ability as qualifications for resettlement work. Courtney said that Cass County would never hire workers with "no education and no background... just because they had been on food stamps." Courtney believed that "the expectation levels need to be higher." New American Services considered itself, above all, a referral agency. However, in the many times that I casually and formally asked case managers who they partnered with, most answered Cass County, the Family Healthcare Center, schools, and/or entry- level employers. Few gave me any indication that they were aware of the long list of other nonprofits. Only once did a caseworker mention Women, Infants, Children (WIC) or the Rape and Abuse Crisis Center. Most staff at LSS viewed their role as caseworkers as getting refugees out of their office to become economically self-sufficient as soon as possible. Using a wider social safety net did not appear to be part of their job consciousness or else they disagreed with other agencies' missions. 68 LSS workers wanted more accountability for clients but had a difficult time enforcing rules like sanctioning clients from Refugee Cash Assistance (RCA) if clients did not attend English classes. Because many caseworkers personally understood the difficulties of moving to a new country, the challenges of transportation in Fargo, and the very temporary four to eight months that refugees were eligible for cash assistance, it was hardly worth their time to sanction clients. Alma explained: I think that if we sanction one, they will listen. And I don't think we have done that... I always used to tell my clients: [...JWe're here to teach you to help yourself. We're not here to do things for you because that is not going to help you in the long run, that's not going to do anything for you, that's just gonna enable you to be more co-dependent. [...JWe're here to teach you to become independent... self sufficient, that's our goal. So I think it's important to emphasize that. But when you're under a lot of stress and you have so many clients, you don't have that much time to spend one-on-one on clients ... as much as you would like to, to be able to get that message across. In my experiences as a caseworker in Sioux Falls and a researcher in Fargo, I noticed differences in philosophies about self-sufficiency between New American and U.S.-born caseworkers. Even though New American caseworkers voiced empathy for their refugee clients, they were, in general, stricter with their clients than U.s.-born workers. The attitude of many New American workers was "if I could succeed and become self- sufficient, so you can you." However, they often failed to recognize the differences in training or educational levels between themselves and their clients. Cultural Orientation: Gateway to Social Citizenship Preparation for formal, legal and social citizenship in the U.S. began before refugees arrived in the U.S., when they received a cultural orientation in refugee camps, or country of stay, and where they signed papers agreeing to repay the travel loan they --------------------------- 69 were provided by 10M. Funded by the U.S. State Department's Bureau of Population and Migration and conducted by 10M and VOLAGS abroad, orientations provided information about pre-departure processing, travel, the role of the resettlement agency, housing, health,employment, transportation, education, money management, cultural adjustment, and rights and responsibilities (e.g. U.s. laws relating to driving, rape, and domestic violence). All refugees are encouraged to attend the orientation but due to childcare needs, medical problems, and a host of other factors in the camp or country of stay, attendance was not enforced. In addition to basic needs, reception and placement, and employment services, within 30 days of arrival, resettlement agencies in the U.S. were responsible for providing refugees with a thorough orientation to the community. Orientation was one of refugees' first encounters with the contentious politics of citizenship and belonging in the United States. Citizenship meant different things to different people and, perhaps unbeknownst to presenters, orientation for new arrivals outlined hegemonic notions of citizenship in Fargo. Responsibilities of citizenship that were privileged and encouraged, for example, included learning English, finding ajob, mastering the transportation system, working hard, and acting as good tenants. However, education and welfare were also addressed which alluded to the rights of social citizenship. More specifically, orientations covered the role of the resettlement agency, public services and facilities, housing and personal safety, standards of personal and public hygiene, employment, the area's health care system and other publicly supported refugee services, information on legal status and family reunion procedures, the legal requirement 70 to repay 10M loans, the obligation to notify the V.S. Department of Justice of each change of address and new address within the first ten days, and Selective Service requirements. Most stakeholders in refugee resettlement agreed that it was necessary to provide the information to newly arrived refugees as soon as possible. However, despite the acknowledgement that the information would need to be repeated, disagreements ensued over whose responsibility it would be to provide the information. LSS usually argued that it was the entire community's responsibility while others, like volunteers or Cass County staff, often argued that it was LSS's responsibility to provide the ongoing information. At most orientation sessions, at least one person (usually more) fell asleep at the table. Depending on the countries of origin, questions - and lack thereof - demonstrated deep confusion over the subjects and the variety of topics. In Fargo, the first week of the two-week orientation focused on V.S. laws, education, medical institutions, transportation, and social services. On day one, the Refugee Liaison Officer presented for the entire four hours. In 1997, prompted by the Kebab House Incident (see chapter II), the Fargo Police Department created the position of Refugee Liaison Officer. In the 1990s, when more refugees were arriving to Fargo, police officers noticed that many refugees feared, misunderstood, underestimated, and/or chose not to follow V .S.laws. Some of the new cultural practices that refugees brought to Fargo were in direct conflict with national laws (e.g. underage marriages). Other refugee practices were common among U.S.-born citizens, but had damaging legal and economic effects on refugee populations, such as driving under the influence of drugs and alcohol, domestic violence, rape, and other violent crimes for which refugees could be deported. 71 In response, the Chief of Police created a special officer position to liaison refugee communities and to prevent and address crimes committed by refugees. Amy Swenson, a middle-aged, married white woman, served as the first Refugee Liaison Officer from 1997-2007. Amy took a proactive stance to her position by learning about various cultural practices, asking elders or leaders in New American communities for advice and cooperation about specific cases, and mapping the names and relationships of families who she saw as real or potential criminals. She worked to prevent refugees from committing violations because they did not understand the laws. Once they were in the system, it was very difficult to get out, which could eventually impact access to legal citizenship. Many refugees did not realize that, for example, violating a restraining order or driving drunk could impact their job status, housing, and long-term legal status. According to Amy, the program "created a different trust level between refugees and law enforcement and that [wa]s the biggest difference." I heard positive feedback about Swenson from state and private agencies and refugees. In 2007, Alice replaced Amy as the new Refugee Liaison Officer. Alice was a no nonsense kind of (white) woman, who had served in the military, and was also married to a police officer. She was also a strong Baptist Christian whose faith was central to her life. Alice and I became friends in part because we were both relatively new in the area (she grew up in New York), worked in refugee resettlement, were about the same age, and had both lived in the former Yugoslavia. I had been a volunteer in Bosnia and she had served in the military in Kosovo. Alice did her research on cultural diversity, asked me for book recommendations, found the information useful and interesting, but told me ---------------~~-~~~-~~~--~--~- 72 that she was drawn to the Refugee Liaison position because of its nine-to-five hours. Other stakeholders in refugee resettlement told me that Alice's approach was noticeably more hands-off than Amy's approach had been. Alice was a very warm and welcoming friend to me, one of the first people to reach out to me as a friend in Fargo and I appreciated her kindness. However, Alice told me that she felt uneasy about demonstrating too much emotion in refugee communities, especially as a female police officer and mother of a young daughter. Alice tried to make friends in the New American community, but because of the nature of her job (she carried a gun), she also told me that she struggled about whether to bring her young daughter to community events and celebrations. She was afraid that showing too much warmth might compromise her position as unemotional, objective, and a strict enforcer of the law. Featuring a police officer on the first day of cultural orientation served to assist refugee and prevent misunderstandings with the law, but also served to introduce them to the duties of citizenship in terms of following the laws. Amy focused her presentation on driving laws, alcohol and drugs, rape, early marriage, domestic violence, child abuse, and policies and procedures for police officers, including Miranda rights and the right to an attorney. Using scenarios, she slowly explained each topic and the short and long-term consequences for not obeying the law (problems with housing, employment, cash assistance, and applications to become a legal citizen). She offered advice and allowed time for questions. Questions from the audience usually displayed confusion about domestic violence, marriage, and driving laws. After inciting a degree of fear into the ---------------- ---- ----- 73 newcomers, she concluded by saying, "Police officers in the U.S. don't want you to be afraid of us, but there are laws we enforce, and we follow the same laws you do." On day two of orientation, a representative from public health spoke on the importance of getting tested for tuberculosis and other chronic diseases and, if positive, the need to take the medication. The Refugee Health Nurse from the Family Healthcare Clinic introduced health prevention and a program that paired new arrivals with more established New Americans. The next presenter was a caseworker from Cass County Social Services. Until her retirement in 2009, for years, Karen worked with all new arrivals for the first eight months in the country or during the time they received RCA from LSS. At orientation, Karen, who was notoriously perceived as cantankerous, explained Food Stamps and Medicaid, including appropriate times to use emergency rooms, when to dial 911, and who was eligible for cash assistance once RCA ends. Day three addressed various forms of education with a focus on English language learning (ELL) programs for adults and an introduction to the school system for parents with school-age children. The presenter was the head ELL teacher for the Fargo school system. She explained to me in an interview the challenges involved in having two or three refugee children in her school grow to more than three hundred refugee children in just a few short years.5 During her orientation presentation, Cheryl explained the 5 In line with other neoliberal reforms, on January 8,2002, President George W. Bush signed the No Child Left Behind Act (NCLB) of 2001 into law (Pub.L. 107-110, 115 Stat. 1425). This federal legislation was rooted in racialized, neoliberal belief that setting high standards and establishing measurable goals can improve individual outcomes in education. In order to receive federal funding, the Act required states to develop assessments in basic skills to be given to all students, regardless of first language. The NCLB Act resulted in teachers viewing their students in terms of test scores; refugee students, due to language barriers as weB as lack of any prior formal education among some groups, significantly impact these scores. Eighty 74 educational system including grades, testing, privacy and permission acts, importance of attendance and consequences of truancy, expected behavior of children on buses, in the classroom, and general philosophy of teaching in the U.S., for example, the desire to teach skills for life, cooperation and team work and for parental involvement in children's education. She also explained different forms of English (conversational versus academic) and the need for parents to learn English as well as kids. Cultural orientation also featured a representative from the Department of Motor Vehicles, the LSS immigration lawyer, and a local meteorologist who explained Fargo's weather and demonstrated how to dress appropriately in winter. Two women from the low-income housing sector explained housing rights and responsibilities with a heavy emphasis on responsibilities. For example, they explained tenants' responsibilities for signing and following a lease, rental upkeep including apartment hallways, parking lots, and playground areas, how to install and change fire alarm batteries, and the importance of maintaining a reasonable noise level and having respect for neighbors. Housing officials told me that they had problems with "Africans," who assumed that unsupervised children would be safe and taken care of while playing outside because they had been accustomed to villages and refugee camps where children roamed freely. This was probably true for many Africans, but I also knew many refugees, including "Africans," who were very wary of allowing their children to stray from the apartment and did not blindly trust Americans. percent of the non-native English-speaking population in Fargo schools is composed of refugees compared to twenty percent of immigrants (for example, Spanish and Chinese speakers). 75 The first week of orientation focused on social citizenship by emphasizing the rights and duties of social citizenship, including, but not limited to, the V.S. legal, health, educational, residential, and welfare systems. LSS workers explained how RCA operated including how and when to fill out monthly report forms on employment status; they also gave pep talks to the new arrivals. Alma, a Bosniak LSS staff person, concluded her talk by saying, "Be patient, work hard and the freedom is here: it's up to you how far you want to take it, but it's hard. You've already proven that you are a big survivor- by moving all the way across the world. Most of us have been there and we know how hard it is but you can do it!" Sinisa provided welcoming and concluding remarks by listing reasons to love Fargo (low crime rates and low unemployment) and explained the importance of learning English and obeying the laws in gaining acceptance in the V.S. He added that gainful employment was the best way to become like other Americans, and "Americans work hard and when they see that refugees are working hard, they are more likely to accept you." The second week of orientation was devoted entirely to employment and training services. LSS employment specialists facilitated this week and the agenda focused on the financial and social capital that employment was purported to bring. The staff explained different kinds of employment focusing on entry-level positions. They also explained parHime versus full-time work, shift work, how benefits were determined, how to punch a time card, and how to save on expensive childcare costs by having two-parent households work different shifts. The discussion also demonstrated how and why taxes are configured; the difference between needs and wants; and options for transportation to ------------------- 76 and from work. To boost confidence in refugees who had never participated in wage labor, staff explained that they already had some of the skills they would need to work in entry-level positions, for example, how managing one's family could translate to a job skill. The importance of time was stressed as well as when and how to take vacation, sick time, and give resignations. Staff told refugees that they had the same rights as workers as U.S. citizens, but that they must also follow the same set of laws, such as those regarding sexual harassment. A young female LSS intern and middle-aged male caseworker demonstrated examples of scenarios that could be considered sexual harassment, which usually resulted in some uncomfortable laughter and/or questions about other potential scenarios. Employment staff also offered tips for success that included: 1) be on time for work, 2) be friendly with supervisor and co-workers, 3) be productive at work, 4) ask questions if you don't understand, 5) take initiatives to learn new tasks and responsibilities, and 6) switch jobs or companies, but always give current employer two weeks notice. On the last two days of orientation, refugees practice work place English and using interpreters, they have a mock job interview and fill out their job applications, a significant feat for those who do not read and/or write in their first language. Assisting clients in filling out job applications was one of the key responsibilities of LSS employment caseworkers. The goal of orientation and employment, according to one New American employment specialist, is to help you to do many things for yourself... You don't want to sit at home all day long! Work will make you less tired and sleepy. Overall you will be happy while working. You will pay taxes to the state, which will use that money to help people! .., In the first stage, you could buy a little TV but after two years, you can 77 buy a big screen TV, or a car to get you to work or shopping. In two to four years, you can buy a car to take you to other states (to visit family and friends). Life is like a ladder to the roof. You can't just get to the roof; you need to go step-by- step. The subject of employment and "hard-working" Americans came up again and again in orientation, bQt also in everyday conversations with staff about the most important aspects of citizenship and success in the United States. This demonstrates Shklar's (1992) assertion that employment is constitutive of core American beliefs. Shklar asserts that the ballot and jobs are how equality is expressed in the U.S. An orientation class for new refugee arrivals also demonstrated an emphasis on participation in the free market as a means to becoming a full citizen. Historian Lizabeth Cohen (2003) outlines the post-World War II message that mass consumption was not a personal indulgence but rather a responsibility designed to improve the living standards of all Americans; this message increased in fervor through 9/11 when President George W. Bush encouraged Americans to respond to the terrorist attacks by shopping. Cohen points out that the success in marketing consumerism and home ownership has resulted in Americans asking the public domain, "'Am I getting my money's worth?" rather than "What's best for America?'" (Cohen 2003:239). Different stakeholders in refugee resettlement asked similarly different questions about refugee resettlement to Fargo, from how refugees could best help Fargo to how Fargo could best help refugees. Unlike some other agencies and volunteers (see also chapters IV and V), LSS asked both questions. LSS did not view refugee clients as passive victims but rather as actors and agents of their own lives, as people who could at once contribute to and benefit from the Fargo 78 community. Thus, at orientation, LSS began to paint the picture of citizenship as participation: Citizenship as rights enables people to act as agents. Such a conceptualization of citizenship is particularly important in challenging the construction of marginalized groups as passive victims while keeping sight of the discriminatory and oppressive political, economic and social institutions that still deny them full citizenship. It draws on a dual understanding of power that social work also draws upon: people can be, at the same time, relatively powerless in relation to wider economic and political power structures, yet also capable of exercising power in the 'generative' sense of self-actualisation (Giddens 1991) (cited in Lister 1998:6). While LSS workers sought to change the behaviors of their clients towards self- sufficiency, they also understood the transformative powers that refugee cultures could have on Fargo. Perhaps this was because so many LSS staff were New Americans. Like other new refugee arrivals, LSS New American staff told me and their clients that they too had a difficult time in the beginning but eventually adjusted to life in the U.S. Thus, LSS staff wanted newly arrived refugees to understand the challenges and opportunities that lie ahead without belittling or underestimating them. For example, one employment specialist explained that the biggest challenges for refugees were the new culture and the dominant religion. The challenge then was how to address the tension between helping clients maintain some sense of their own cultural beliefs while also fostering some degree of cultural assimilation. The fastest way to cultural assimilation was through employment, or economic citizenship. Refugee Resettlement as the Gateway to Economic Citizenship Economic citizenship is a broader understanding of the civil, social, and political rights of social citizenship that T.H. Marshall (1950) described (Collins 2008; Kessler- 79 Harris 2003). In Fargo, a deeply inherent Protestant work ethic manifested itself in the touted value of "self-sufficiency." Those refugees who demonstrated a desire for economic self-sufficiency, who were not "takers" from the state, and who had a desire for a certain quality of life, which included faith and consumerism, were most welcomed. At the heart of the debates on refugee resettlement and the social safety net was the entry-level employment sector, one of the most supportive sectors for refugees in Fargo because refugee workers helped staff businesses in a region of the country that continues to lose workers. Out migration, especially of young people, combined with one of the lowest unemployment rates in the country since the 1990s, contributed to the business community's support of refugee workers and employers, especially for entry- level businesses. In 2001, the Fargo-Moorhead Forum asked Ted Hardmeyer, then supervisor for Dakota Molding (which manufactures rotationally molded plastic products) where his business would be without New American workers. He replied, "Honest to God, I have no idea. I don't know if we would have succeeded. I doubt we would have" (Forum 2001). When Dakota Molding opened six years ago (1995), refugees comprised nearly two-thirds of the work force. Today (2001) that force measures 70 employees, and 20 of them are recent immigrants." However, Hardmeyer admitted that turnover rates were "fairly high", both because of the monotonous entry-level work and the demand for workers. He asked himself out loud if he exploited new Americans with low wages. 'I would like to think not, but with the demand the way it was they were willing to take some of the lower-end jobs,' Hardmeyer said. 'That's just an economic fact I would like to think we didn't exploit them but instead we gave them an opportunity and then a chance to move up.' Hardmeyer said five new Americans are currently supervisors 'and making nice wages.' He said two Sudanese men 'literally run the weekend shift and are in charge of the plant' (Forum 2001). 80 By 2007, there were several businesses, like Dakota Molding, that appreciated refugee resettlement for its steady stream of new employees. In 2007-08, Cardinal Insulated Glass (CIG) served as a model for businesses seeking to diversify their workforce.6 In ten years, CIG increased its workforce from forty employees to almost four hundred (Forum 2001). In a 2007 interview with General Manager Dave, he explained to me his culturally diverse workforce: I just want the best people, the best people that want to work hard and want to own the business. That's who I have working. So it's not something that I deliberately go after or look at; it's nice and I wouldn't want it any other way ... I've not had to put an ad in the newspaper for any of them; it's through word of mouth. I'll say, 'Hey we're going to start up a new shift, a new line, I need some people,' and boom, woosh, I have a constant flood of people coming in to apply here ... It's all sustaining. The business sector - arguably the most important sector in refugee resettlement in terms of providing refugees with opportunities to become wage-earning citizens - was conspicuously absent from interagency networks regarding resettlement and social citizenship. I asked employees of CCSS and LSS about the business community's lack of participation in organizational networks and they told me the business sector was not involved because they did not need to be: thanks to resettlement and out migration of young workers from North Dakota, low-wage, entry-level businesses had a steady stream of refugee workers, which meant businesses did not need to recruit. To get a better understanding about the diversity of the business sector and its stance on resettlement and relationship to organization social citizenship organizations, I interviewed David, the President of the Fargo-Moorhead Chamber of Commerce and 6 Other businesses that employed refugees included: Fargo Assembly, Swanson Health Products, Phoenix International, Techton, Smucker's, and several hotels and restaurants. 81 former employee of LSS. I asked David about the Chamber's relationship with LSS and the County. He explained the relationship between the business, public, and private sectors in terms hard work and collaboration with the whole community's best interests in mind, something he learned growing up in Pelican Rapids, Minnesota, a small town 45 minutes across the North Dakota border (see Figure 6).7 David explained, Both my parents were educators. They were also community leaders, and in my hometown I saw people go to work in the morning and work hard all day long, come home at night, take care of their families, go to church on Sunday morning, and find other ways to spend time helping the community as well. ., Two primary ways that happened in my hometown of Pelican Rapids were the local Rotary club... and the local, all volunteer Chamber of Commerce... These were business owners that said, "You know what? In order to have a better community we're going to have to help." [...JAnd so the three entities worked together to help Pelican have a good community and a good quality of life. All volunteers. The Rotary members got paid by the private sector where they went to work. The Chamber was a private sector but these were all volunteers so the private sector was an important component; if it wasn't there providing jobs and pay, the rest of it wouldn't have happened, including taxes for government. Figure 6: Pelican Rapids, Minnesota 7 Pelican Rapids had its own resettlement agency. In the 1990s, it saw a large influx of refugees, most of who worked in the turkey plant. Pelican Rapids had a population of about 2,000; about 700 of these were Latinos and 200 were Somalis. In the early 2000s, New Americans made up about 30 percent of high school graduates, but by 2007,50 percent of elementary school students were New Americans. 82 The collaboration Marten described between the three sectors in Pelican Rapids - and which he extended to his Chamber duties in Fargo - was not based on trickled-down neoliberal ideas of self-sufficiency and privatization policies, but a moral relationship stemming from a romanticized notion of the Protestant work ethic and ne.ighborly values in a small town, where until the 1990s, diversity was measured in terms of Swedes, Germans, and Norwegians, and maybe Catholics and Protestants. Staff at LSS complained about the negligence of the Chamber of Commerce and business community in taking more proactive measures to create, support, and retain positions for refugee employees. At one LSS staff meeting, employment specialists complained that it was challenging to address blatant civil rights violations of employers and employers' complete lack of understanding and information about refugee workers. One LSS worker explained that even though refugees are in the U.S. legally, they "are treated like an illegal" when it comes to employment. LSS employment specialists were careful in criticizing the business community for fear of upsetting the employment sectors for their clients. However, Roy, a white employment specialist in his sixties, who was from North Dakota, told me that he saw blatant discrimination and racism when taking some clients to potential jobs sites. He said that while most employment sites were friendly to refugees because they had been employing refugees for years and already had diverse work forces, other employers required documentation from refugees that they would not have required from someone who appeared to be aU.S. citizen (white, without an accent), which was against the law. 83 David's stance on refugees as employees and sources of racial diversity were different than Roy and other LSS workers believed. David said, Now we can embrace diversity and say this is the way the world works; ultimately, this is a good thing ... or we can say, eww, not like us, don't want 'em, not in my backyard. [... ] Now we've begun to notice with ethnic restaurants and other things that, wow, some of this is pretty cool. Some of this is kind of neat and... if we need employees because we've got three thousand job openings, they're willing to come here and work...taking jobs that other people didn't want. .. [New Americans] want to be economically self-sufficient; they want to be ... reliable, valued employees; they want to enjoy the quality oflife; they want to contribute to the quality of life. They don't want to be takers ... On the other hand, unfortunately, I understand that there are still times when people go into local businesses and may feel that they're treated differently than you or me. And again it's not even because of their skin color, 'cause again not every ethic group in our community and region anymore is Sudanese (laughs). Although David acknowledged that some refugees arrived in Fargo with Ph.D.s and an impressive set of employable skills, most refugees - men and women - began working in entry-level jobs in factories or hotels. Some of these jobs offered advancement; most did not. He also alluded to the fact that, from the business community's perspective, race was not necessarily the raison d'etre for potential discrimination in the predominately white region; rather, culture or moral understandings about work and self-sufficiency kept some refugees outside of the welcoming circle of economic citizenship. Sinisa strongly believed that work, not school, should be prioritized at the beginning of resettlement; education could come later once a family had achieved self- sufficiency and ceased relying on the state. Others in Fargo strongly disagreed. In response to the increase of refugees in Fargo and the success of businesses like CIG, the Skills and Technology Training Center (a division of the North Dakota State College of 84 Science), created the Skills Development Project. The project sought to place graduates in jobs with higher pay and benefits than they might have received without the training. Julie, director of the Skills and Technology Center, strongly disagreed with resettlement policies that forced refugees to take low-skill jobs in order to meet the federal refugee resettlement economic self-sufficiency standards. However, newly arrived refugees who attended job trainings were not counted as economically self-sufficient in reporting standards. Staff at LSS argued that recruiting new arrivals to such programs by promising better wages and advancement opportunities upset the reporting standards and threatened the entire resettlement program. Staff at LSS preferred that Julie wait to recruit refugees for her program until after they had been in the U.S. for eight months (when LSS's reporting requirements ended), or to focus her recruitment efforts on secondary migrants. Nevertheless, Julie was invited to present her program to newly arrived refugees during cultural orientation. Sassen (2003:69) argues that in addition to the social rights of citizenship that correspond to the welfare state, there should be a kind of citizenship that addresses the rights to a job that provides a living wage, the right to economic survival. Instead, the U.S. resettlement program focuses on economic self-sufficiency by promoting work first philosophies that mirror the post-1996 welfare reform tactics that aimed to shrink the welfare state by forcing low-income people into the low-wage employment market. These draconian policies have not proven to keep families out of poverty or economically self-sufficient (Morgen, Acker, and Weigt 2010); they succeeded only in having fewer people relying on the welfare state for survival. Resettlement agencies and welfare 85 agencies have much in common, but my research indicates that few workers, oreven supervisors, recognized the similarities in their work. Instead, cess worked tended to view themselves as accountable whereas LSS viewed them as "cold" and LSS workers viewed themselves as accommodating whereas cess viewed them as irresponsible. LSS Workers as Cultural Interpreters LSS staff facilitated relationships between clients and welfare agencies, schools, healthcare clinics, employers, daycare providers, housing officials, and other nonprofit agencies. In order to best serve their clients, LSS workers had to understand the language of cess paperwork, job applications, healthcare and educational forms, and even the language of gratitude and acknowledgement that volunteers often expected (see chapter V). LSS workers needed two types of language and cultural skills: one set of skills was necessary to traverse and interpret the challenging cultural, linguistic, and psychological terrain of social and economic citizenship in the U.S.; another set of skills was necessary to traverse and interpret the cultural, linguistic, and psychological terrain from which refugees came. The purpose of hiring New Americans to work in resettlement was because, ideally, they would have both of these skills sets. In reality, some workers were adept at both of these languages, and others were adept at neither. I did not find country of origin to be a factor in determining who would make a good LSS employee. The main role of an interpreter is to facilitate understanding in communication or sign language). A well-trained interpreter will not intervene in the conversation and will interpret everything that is said, in the manner in which it was stated, including tone 86 of voice, gestures, and profanity. A professional interpreter should not state anything that is not said (including, for example, a suspicion of lying) nor will s/he express opinions. S/he is first and foremost a conduit between people who speak different languages but when appropriate may also act as cultural broker, clarifier, and/or advocate.8 Interpreters do not simply translate word for word because languages, individuals, cultures, and worldviews are too eclectic and many words and concepts do not translate so easily. In other words, a good interpreter translates cultural ideas, not just spoken language. Ideally, a good interpreter either interprets or advocates; s/he does not attempt to conduct both simultaneously. In the interpreter world, translation and advocacy have different immediate goals; the former is a conduit for understanding and clarification, the latter is a means to influence the outcome of an interaction for a larger cause or idea. According to this logic, advocating and interpreting simultaneously can decrease the impacts of one or more of these goals. Certified trained interpreters have a code of ethics that includes confidentiality, completeness and accuracy, being unbiased/impartial, and nondiscriminatory. Family members, and even community members who are not trained, do not necessarily know or follow these codes and, thus, professional interpreting ethics can be violated. For example, one of many unintended, potentially harmful consequences of using family members, friends, and other nonprofessional interpreters has to do with the blurring of interpreter and advocate relations to individuals needing services. Without proper training, a person might answer a question, rather than interpret a question, which could 8 See, for example, Bridging the Gap: a Basic Training for Medical Interpreters. Interpreter's Handbook Third Edition (1999). Seattle, WA: Cross Cultural Health Care Program. 87 lead to misleading or even (intentionally) false information (e.g. if a husband interprets for a wife accusing him of domestic abuse, or a child interprets for his or her parents at a parent-teacher conference). Refugee resettlement work was a job of interpretation. With little to no training, LSS staff acted as cultural brokers, advocates, and/or interpreters but not as caseworkers. Two former colleagues of mine at LSS in Sioux Falls were some of the best resettlement workers I have met in terms of case management skills. They employed professional accountability, empathy, some cultural relativism, and a deep knowledge of the public and private sectors in Sioux Falls. The first, Gabriel, was a refugee from South Sudan who came to the U.S. in 1992, and earned his Master's of Social Work in 2009. He married a white woman from North Dakota and in 2010 they had three children. The other was Cindy, a 24-year-old white woman when we met in 2001, who was originally from Canada and earned her Bachelor's in social work. In 2010, Cindy was engaged to a Sudanese man. In the summer of 2005, Cindy explained to me the difference between herself and her New American colleagues in terms of both education and philosophies about the job. She said that most of the New American caseworkers are not doing social work. They don't know what it is, they don't care. [... ] I have been challenged in the last year to recognize that a lot of my misplaced anger and frustration at my co-workers is due to a huge barrier of what are we doing. We are doing different things. [Lila] is not doing social work. She is teaching people how to do things and then they are supposed to go and do it. And I needed to adopt some of that because I have clients who are perfectly able to do that. .. There are other... clients who are so overwhelmed by ... stressors, they cannot do it! Although LSS preferred that their staff had college degrees in social work or a psychology-related field, such education was not required. The unease between these two 88 positions in terms of life experience and educational experience contributed to tensions between New American and U.S.-born staff as well as between LSS and other social service agencies. However, a lack of educational qualifications does not directly translate to a lack of professionalism or a lack of empathy. Abramovitz (1998) calls for the profession of social work to return to some of its earlier more progressive, radical and activist roots. She argues that, The process of professionalizing caused social work to shift from 'cause' to function,' that is, to move from advocating reform to rendering a technical service efficiently (Lee, 1930). The change won social work greater professional status. But it devalued the profession's historic concern with the community and led it to conclude that social work and social reform did not mix (519). Like the transformation of the social work profession in the first half of the 20th century, since the 1980s, the publicization of refugee resettlement from the church-sponsored era to current resettlement agencies, resulted in an increased professionalization of refugee resettlement. This transformation along with neoliberal policies emphasizing economic self-sufficiency have, for better or worse, resulted in significantly more accountability from workers and clients (see also chapter I). However, modeling resettlement after the social work profession runs the risk of depoliticizing resettlement in ways that could lead to more scientific and psychological treatment, catering to the state and other funders and preserving the status quo (Abramovitz 1998:519-520). Hcan and Basok (2004) argue that "the greater demand for voluntarY a!!encies to be accountable to the state for Dubliclv funded activities ... have '" v .L ., forced voluntary agencies to move even more in the direction of service delivery and away from social justice-oriented advocacy work" (136). Cultural orientation for new 89 refugees institutionalized the status quo of social citizenship in Fargo by focusing on police, state welfare programs, education, employment, economic self-sufficiency and increased opportunities for consumerism. It also pointed to the need for refugees to learn how to navigate between public and private institutions, a challenging task when so many public and private institutions argued over the management of the resettlement program. By 2007, the formal rhetoric of all human service organizations was one of partnerships, networks, and collaboration, with the ultimate goal of self-sufficiency. But different agencies had different ideas about its definition, how to achieve it and what these collaborative networks should look like. Despite the increased professionalization of refugee resettlement, different accountability standards and diverse ideologies about the role of the government, nonprofit organizations, and refugee resettlement contributed to a general dissatisfaction across the arbitrary public/private divide. Conclusion: Building the Gateway to Social and Economic Citizenship There were countless individuals in Fargo who embraced cultural diversity and who worked hard to ensure that refugee resettlement to North Dakota would continue. Some of these individuals worked in influential public and private agencies and for businesses that employed refugees; others volunteered. But culture is messy and cultural differences can make people uncomfortable, even angry. As a gateway organization to social citizenship, LSS was at once credited and criticized for bringing refugees, and hence racial and cultural diversity, to Fargo. Importantly, Fargo was home to Native Americans and seasonal and increasingly settled Latino migrants, many of whom began 90 coming in the 1970s to work in North Dakota's beet fields. These minority groups did not arrive as part of a formal institutionalized process. As an institution, refugee resettlement was one of the only institutions in Fargo that begged citizens to notice and, sometimes consciously, reflect on their white, northern European, Protestant work ethic of which they were fiercely proud. The story that Fargo residents, including those who worked in the public, private, and business sectors, told themselves about themselves was that hard-work, modesty, and community spirit could solve most problems and provide a good life. These cultural narratives were easier to enact when the community looked the same and shared these ideals. Many refugees did not. Even those proponents of resettlement could forget the quotidian messiness of culture; rather than blame refugees, or culture, or name race, LSS became an easy, palpable target, capable of reforming its workers' practices and its clients. In the following chapter, I focus on Cass County Social Services. I discuss welfare in North Dakota in the framework of refugee resettlement. I also expand on the relationships between staff at CCSS and LSS and how these relationships can help us to better understand the relationship between the public-private sectors and social citizenship more broadly. 91 CHAPTER IV CASS COUNTY SOCIAL SERVICES: RACE, CLASS, GENDER, CULTURE, AND THE STATE This chapter focuses on the influence of neoliberalism on welfare agencies in the larger frame of refugee resettlement. I explain the relationship between federal regulations, especially 1996 welfare reform and its 2006 renewal, and a relatively homogenous, Christian, white local culture as represented by state employees. I argue that the national project of neoliberalism that stressed economic self-sufficiency and a decreased reliance on the welfare state meta local cultural and moral philosophy of self- reliance, hard work, and modesty, along with new patterns of refugee resettlement, resulting in significant changes to the political economic landscape. Following Sharma and Gupta (2006: 13), I show how it was through these political, economic, and cultural policies and philosophies as they played out in everyday mundane activities that the state was reproduced. Through bureaucratic and less formal means, at Cass County Social Services, social inequalities, like those based on class, gender, race, and culture were produced and maintained. Neoliberalism and the Welfare State Processes of neoliberalism have aimed to shrink the role of federal government 92 and shift state services to local governmental and nonstate actors. Anthropological work on neoliberalism in the arena of welfare shows how neoliberalism has altered public- private partnerships by increasing the role of private sector organizations in carrying out state services (Clarke 2004a, 2004b; Dcan and Basok 2004; Morgen and Maskovsky 2003). Scholars have also demonstrated that neoliberalism most negatively affects women, the poor, and people of color through an increased focus on economic self- sufficiency among groups of people who are overrepresented as welfare recipients and as state employees in the welfare sector (e.g. Goode and Maskovsky et al 2001; Hyatt 2001; Kingfisher 2001,2002; Mink 1999; Mohanty 2003; Morgen, Acker, and Weigt 2010; Piven 1990; Piven and Cloward 1993; Susser 1998). Therefore, a shrinking, changing state sector disproportionately impacts these groups (Cruikshank 1999; Fraser and Gordon 1994; McCluskey 2003; Morgen 2001). As neoliberalism grew as a focus of exploration in anthropology, more nuanced understandings of how it operates in particular local contexts emerged. Kingfisher and Maskovsky (2008: 115) argue for the need to move beyond abstract and totalizing approaches that treat neoliberalism as a thing that acts in the world. We argue instead for approaches that stress its instabilities, partialities, and articulations with other cultural and political-economic formations, and that direct attention to the ways that culture, power and governing practices coalesce into concrete governmental regimes with their attendant patterns of inequality. This chapter is an attempt to answer the call for nuanced, particular forms of analysis of neoliberalism by showing how federal neoliberal policies that were initiated in refugee resettlement and in welfare reform in the 1980s and 1990s trickled down to North Dakota resulting in new political, economic, and cultural understandings and practices. For example, the 1996 PersonalResponsibility and Work Opportunity Reconciliation Act 93 (PRWORA), a hallmark of neoliberal welfare reform, shrunk the number of caseloads on North Dakota's doles and altered the lives of welfare workers and recipients; nevertheless, the state remains the only major player in cash assistance in North Dakota. While much of the literature on neoliberalism and the welfare state has addressed the roles that race, class, and gender play on uneven, unequal distribution of welfare subsidies (e.g. Fujiwara 2008; Jones-DeWeever, Thorton Dill, Schram 2008; Goode and Maskovsky et al 2002), few have addressed how the everyday aspects of culture - worldviews and understandings about welfare and government more broadly - collide with global cultures in how welfare is distributed. Cass County Social Services: Infrastructure and Background Located in a large, four-story brick building in downtown Fargo (see Figure 7), Cass County Social Services (CCSS) was a state-supervised, county-administered public agency. In North Dakota, counties had a great deal of authority. CCSS was divided into programs or units according to the kinds of assistance they provided. The Economic Assistance program employed about 50 staff and included the following: Figure 7: Cass County Social Services ------------------- 94 • Temporary Assistance to Needy Families (TANF) • Adults, Aging, and Disabled Services, which distributes Supplemental Security Income (SS!) • General Economic Assistance, which includes Supplemental Nutrition Assistance Program (or SNAP, previously known as Food Stamps), childcare, Medicaid, and heating assistance. TANF was available to families with children who did not have parental support or care due to parents' death, continued absence from the home, incapacity or disability, and who met certain criteria, including citizenship and immigration status and income level. Calculated in the same way as Refugee Cash Assistance (RCA), the amount of the benefit was based on the number of eligible household members, income available to the household members, allowable work expenses and childcare expenses, and the current level of payment. North Dakota had some of the highest rates of two-parent working families in the country, but it was one of 17 states that did not have a poor two-parent family TANF program - only single parents were eligible. According to the Department of Health and Human Services website, the four purposes of TANF were: 1. assisting needy families so that children can be cared for in their own homes; 2. reducing the dependency of needy parents by promoting job preparation, work and marriage; 3. preventing out-of-wedlock pregnancies; and 4. encouraging the formation and maintenance of two-parent families. l Most clients who qualified for TANF also qualified for other Economic Assistance programs, like food stamps, childcare assistance, and heating assistance. Within the Economic Assistance program, there were five program supervisors who were each assigned eight to ten eligibility workers who carried a specialized caseload and determined which clients were eligible for which programs. For example, three clusters 1 http://www .acf.hhs.gov/opa/fact_sheets/tanCfactsheet.html ---~- -~-~ -------- 95 administered Food Stamps, family Medicaid, Child Care Assistance, and Low-Income Home Energy Assistance Program (LIHEAP). Another cluster carried Food Stamps and aged/disabled Medicaid; another Food Stamps, TANF, family Medicaid, and LIHEAP; and the last included Foster Care. One eligibility worker processed all Food Stamp and/or Medicaid applications for new refugee arrivals. She retained the cases through the first eight months and then transferred the cases to another worker with the corresponding programs. The refugee caseload consistently made up about ten percent of the total caseload for CCSS and refugee households were divided among 44 eligibility workers (the direct service staff). Staff attended regular meetings where policy, procedure, and other items of interest were covered Closely affiliated with the above economic assistance programs were: • Family and children services was part of CCSS and included adoption, foster families, and child protection services. • Southeast Human Services was located in a separate building in south Fargo and offered mental health services, substance abuse, disability, aging, and vocational rehabilitation services. • North Dakota Job Services was a state, not county, run program located in its own building in south Fargo.2 Because the latter two agencies were not located in the CCSS building, representatives from Southeast Human Services and North Dakota Job Services co-located weekly at Cass County in order to work with CCSS clients needing services, especially TANF clients who were required to work with Job Services. 3 I was not able to attend any 2 For a list of other public assistance programs in North Dakota, see http://www .nd .govIdhs/s ervices/financialhelp/index.html 3 I did not include Southeast Human Services in the study because the mental health and, more broadly, the healthcare sector are outside of the scope of this project. ----_ ..__...._------- 96 Children and Family staff meetings but I interviewed three workers. To stress the fact that workers were employees of the state, and to protect anonymity, I refer to CCSS and North Dakota Job Service workers as "County workers" or "state workers" without differentiating between the agencies or between the units or clusters within the agencies. State workers received more than a year of training, including weeks of in-depth computer training in Bismarck. For the first two to three years, workers were considered "new". One of the biggest differences among staff at CCSS was the level of education required to work in different positions. All Family and Child Services workers were . required to have degrees in social work; most of the TANF and Aged and Disabled Services program workers had college degrees, but not necessarily in social work, and many of the eligibility workers in the Economic Assistance program did not have college degrees although some had higher education training. Examining welfare offices in Oregon, Morgen, Acker, and Weigt (2010) argue that, "Training was an important vehicle for promoting organizational change, including 'nuts and bolts' workshops and other workshops designed to address the values, beliefs, and expectations of welfare-to- work programs" (53). In other words, training was about learning how to implement (problematic) neoliberal philosophies, not only the 'nuts and bolts' of the job. In contrast to LSS, County staff were almost all white, female, monolingual English-speakers who identified as Christian. Many identified having German and/or Scandinavian heritage. Out of a total staff of about 135 employees, which served 12,000- 14,000 clients every month, fewer than ten CCSS staff were male and fewer than five were people of color. Most grew up in small towns or on farms and told me that outside 97 of their job, and sometimes their church, they had had little contact with people from other races or cultures. Some had previously moved to another part of the country, or to Minneapolis-St. Paul, Minnesota, but had moved back to be closer to family, because they missed the Midwest, and/or they preferred living in smaller, less crowded areas with a slower pace of living. Welfare Reform and Refugee Resettlement In 1996, Congress passed the Personal Responsibility and Work Opportunity and Reconciliation Act (PRWORA), or simply welfare reform. PRWORA replaced the previous low-income family cash assistance program of Aid to Families with Dependent Children (AFDC) with Temporary Assistance to Needy Families (TANF). It ended the individual entitlement to public assistance and gave states unprecedented flexibility in program design. It also coincided with the "perfect storm" of refugee resettlement to Fargo in the 1990s (chapters I and III). Unlike previous welfare programs that supported poor families in caring for their families at home and which promoted education and job training skills, TANF put a 60-month lifetime limit on welfare cash assistance and enforced a work-first attitude by encouraging economic self-sufficiency. It severely cut the educational and work training components of welfare and imposed mandatory labor in exchange for limited public assistance, also known as "workfare". In short, work became a social duty (Collins 2008; Peck 2001). The old welfare program, AFDe, gave st~tes money based on its number of clients. But underTANF, a state received a block grant based on a mid-1990s calculus and states were required to meet an overall work participation requirement or face a -------------------- 98 potential financial penalty. Since 2002, the statutory requirements for fiscal year (FY) are 50 percent for "all families" (most of which are classified as single-parent) and, in eligible states, 90 percent for two-parent families. In other words, since 2005, states have had to engage half of their TANF cases of work eligible individuals in productive work activities leading to self-sufficiency.4 If a state fails to meet the requirements, it risks a federal penalty. In the past, states could receive federal funding by using a broader definition of "work" that could accommodate harder-to-serve populations, like some refugees who came with few employable skills or English. The renewal of TANF in 2006 changed policy to enforce an even stricter "work first" approach. TANF recipients were referred to the Job Opportunities and Basic Training (JOBS) through North Dakota Job Services and were required to be involved in work activities. Unless exempt, they had to complete a minimum number of hours each week in one or more of the following approved work activities: job readiness, job search, paid employment, high school/OED or education directly related to employment, job skills directly related to employment, on-the-job training, vocational training, unpaid work experience, community service, or child care for another participant involved in community service. Involvement in education and training was limited to no more than 12 months in a lifetime. Unless they were responsible for the care of a child younger than six years of age, participants had to complete a minimum average of 30 hours per week in one or more of these above work activities. If caring for a child under age six, a single 4 A work eligible individual is defined as an adult (or minor child head-of-household) receiving assistance. 99 parent had to complete a minimum average of 20 hours per week.s Due to challenges with English language skills, fewer opportunities to participate in waged labor in home countries, and differing views about the government and welfare when compared to most other clients, new refugees posed challenges for CCSS workers, who found it especially difficult to engage these clients in meeting work participation hours. The differences between JOBS work requirements and a job was that the income earned from JOBS was part of a temporary agreement between the client and the state. As such, clients enrolled in TANF and JOBS did not earn retirement, or any other benefits that come with some jobs. The work requirement was meant to be temporary, and did not guarantee a position after the work requirement ended. Carey, the supervisor of JOBS in Fargo, told me one of the biggest challenges to implementing the renewal of PRWORA in 2006 were the 12-month limits on educational and training hours for approved work activities. According to Carey, many refugees in Fargo valued education and job training, and they needed English classes to succeed in the job market. The 2006 TANF requirements, in addition to refugee resettlement policies that aimed at economic self-sufficiency as soon as possible, forced refugees into the lowest paid employment sector rather than fostering long-term, more secure, better-paid jobs. This meant that most clients, including refugees (and usually mothers) worked in consignment stores, nursing homes, or daycare centers, which relied on JOBS workers to stay in business. Carey said there were about 25 such work sites around Fargo. Though JOBS staff wanted to diversify the work experience sites, JOBS clients were not always 5 http://www .nd.gov/dhs/services/financialhelp/tanfjobsfaq.htrnl#quest8 100 "the most reliable" and so JOBS worked with sites that understood the challenges of their clients. Loren, the TANF supervisor, similarly believed: I'd like to see TANF have a work program and a training program that allows people to be trained. And not expect that every second person be fully engaged for 31 days every month, that they need not always be active by 4.33 - to account for the odd number of days in the month - and if you miss that, you're SOL (shit out ofluck) ...We have four months for a refugee. What refugee is going to learn the English language in four months?!. .. I'd like to see the feds change the TANF rule with New Americans to say that you're like anybody else; you have a lifetime limit of 60 months. Right now their eligibility ends 60 months from the date of their arrival ... Oh, god, talk about being on the fast track! Many workers agreed with Carey (Figure 8) and Loren that four to eight months was not enough time for many refugee clients to become economically self-sufficient, but the regulations made it difficult for workers to assist clients through educational and vocational training programs. JOBS and TANF workers understood that "low-wage jobs do not lead to self-sufficiency, nor do they allow most single mothers to 'make ends meet' in a sustainable manner" (Edin and Lein 1997 in Morgen, Acker, and Weigt 2010:147-8). .,":'~ Figure 8: Carey, JOBS supervisor ---------- -- --------_. 101 However, unlike some case managers at cess and LSS who tangentially worked to assist clients with reporting requirements and transportation, there was no cooperation between LSS employment specialists and North Dakota Job Services. Unlike LSS, Job Services did not work directly with clients or provide transportation or interpretation; clients had to provide their own interpreter and much of the job search was computer based; clients also had to fill out their own applications and look for their own jobs, both challenging tasks for many refugees. LSS only serves clients within five years of their date of arrival, but they provided free transportation, interpreters, and assistance with applications. According to LSS workers, the postings on the Job Services website were not current. When I asked him who LSS partnered with, Roy, an LSS employment specialist, said: I know who we don't partner with, who could be a resource for us, and that's Job Services ... I've had absolutely no exposure to Job Services and [the] role they play in placing people ... They deal with everybody. And I'm dealing with a select population but [refugees] need to find work almost immediately and they're challenged by English, transportation; they can't drive to work... I can't judge Job Services and how patient they are with people who don't have English and have no transportation. I mean, how hard are they gonna work (for their clients)? So we just find it easier to do it ourselves. According Mersiha, a former Job Services worker, who was from Bosnia-Herzegovina, most Job Services staff sent people of color or those with foreign language accents to her. Mersiha said that a lot of her Job Services colleagues said they appreciated diversity but they "were just being politically correct." Mersiha felt her colleagues' political correctness masked their true feelings about cultural and racial diversity which were feelings ranging from discomfort to dislike. ---------------------- 102 Due to these language, education, and training barriers, welfare reform was not only about reducing individuals' reliance on the state, it was about reducing certain groups' reliance on the state, especially poor women of color (see also Acker 2000; Davis 2006,2008; Goode 2002; Gordon 1994; Mullings 2001; Peck 2001; Piven 2001; Roberts 1997; Susser 1998). Welfare reform impacted women more than men, because women generally bear more responsibility for children and as such, they work more part-time or temporary jobs and have a greater need for welfare to supply or supplement other economic means (e.g. Abramovitz 1996; Brodkin 1988; Collins 2008; Fraser and Gordon 1994; Mink 1990; Piven 1990). Fujiwara (2008) explains that anti-welfare and anti-immigrant reform measures in the 1990s were inextricably tied to race, class, and gender. TANF barred noncitizens (but not refugees) from receiving welfare. But, Fujiwara argues, this decision was not predicated on differentiating between 'citizen' and 'alien' but rather these policies were about race: "In the case of welfare reform, where the two largest immigrant groups were Asian and Latino/a, citizenship was defined by 'race'; citizenship thus became the innocuous demarcating line in lieu of the odious race" (Fujiwara 2008:40; see also Hattam 2007). Fujiwara (2008) and others point out that welfare reform has several problems: it assumes that adequate jobs exist; that single parents can manage work and family; that those without necessary human capital or structural support can obtain the skills necessary to get a decent job; and that parents who rely on welfare do not face significant barriers to employment; rather, they have become "dependent" upon the system (Fraser 103 1989; Kretsedemas and Aparicio et a12004; McCluskey 2003; Morgen and Maskovsky 2003; Piven and Cloward 1993; Susser 1986). In addition to increasing levels of poverty (e.g. Finn and Underwood 2000; Goode and Maskovsky et a12001; Morgen, Acker, and Weigt 2010), welfare reform has wreaked havoc on welfare workers and the ways in which they viewed and carry out their jobs and their relationships with their clients (Morgen 2001; Kingfisher 2002). Loren, a veteran caseworker and supervisor believed that AFDC badly needed to be reformed and limitations on lifetime state assistance needed to be implemented, but felt that "PRWORA is a joke." He recalled explaining the new program to clients: We brought seventeen families together. .. just before Christmas, and said effective January 1, you can't go to school... under TANF 'cause you're gonna have to do all job responsibilities. And I think it was seventeen folks in the office ... I remember sitting in the room; it was kind of a surreal experience. It's kind of like you were on a drug or something and you remember the room, you remember the people, and I remember my voice, sort of like an out of body - you know when you hear your voice talking? And I just couldn't believe what I was saying to these people. [...] Our jobs, welfare reform, lifetime limits, that would all work really well and it would complete the circle nicely if there were the opportunity to educate people. But there isn't an opportunity to educate people. It's a maximum twelve months ...Work opportunity?! Well, I can't say it out loud anymore and feel good about it because there is no opportunities ... Personal responsibility? The person who's responsible is the worker making sure that they get the checks to the right person who's owed... The federal reporting requirements are neanderthal. They do nothing more than prove that lawmakers don't have clue one about what goes on in families' lives. Staff meetings and interviews with County and State workers further supported Loren's message. County staff lamented spending more time on "paperwork" than with clients. When describing their job, words that County workers used included: "meeting, evaluating, recommending, complying, following up, screening, testifying, verifying, contacting, training, pushing, making ends meet, reviewing, redating, resigning, and 104 dealing" (with federal guidelines). The primary responsibility for many caseworkers revolved, in large part, around quantifying and verifying need and "punishing individuals who entered the territory of the welfare state... separating the normal from the abnormal, the good from the bad refugees, the responsible from the 'welfare cheat'" (Ong 2003: 126). Loren explained that welfare reform shifted their job from trying to help clients get off welfare to "maneuvering" the system for 60 months, until clients' lifetime limit was reached. Staff found themselves pushing clients to make extremely difficult decisions, especially because many clients did not understand the complexity of the system, "a system that is," according to Loren, "a supernova; I mean the damn thing has just exploded and there's shit everywhere. And the technical challenge that people don't understand is absolutely mind-boggling." Many scholars of welfare and the state consider the "technical challenge" to which Loren refers as govemmentality. In Foucault's (1991) terms, "governmentality," or "the conduct of conduct" are "forms of action and relations of power that aim to guide and shape (rather than force, control, or dominate) the actions of others. In this broad sense, governance includes any program, discourse, or strategy that attempts to alter or shape the actions of others or oneself' (in Cruikshank 1999:4). Governmentality combines techniques of domination and discipline with technologies of self-government towards a specific goal, for example "empowerment" or "self-sufficiency" (Foucault, Burchell, Gordon, and Miller 1991; Cruikshank 1999; Dean 1999). Governmentality offers a broad understanding of the state, which is viewed as more than an apparatus of governance and more about rule and power through everyday 105 interactions via social relations, institutions, and bodies that do not automatically fit under the rubric of "the state." This could include, for example, NGOs, schools, churches, and refugee resettlement agencies (e.g. Gupta and Sharma 2006:277). In this way, neoliberalism "works by multiplying sites for regulation and domination through the creation of autonomous entities of government that are not part of the formal state apparatus and are guided by enterprise logic" (Gupta and Sharma 2006:277; see also Ferguson and Gupta 2002; Hindess 2004; Ilcan and Basok 2004; Isin 2000; Isin and Wood 1999; Lemke 2002; Rose 1996,1999). Morgen, Acker, and Weigt (2010) outline such logic through a series of competing categories that welfare workers create and enforce in everyday interactions with clients: self-sufficiency versus low-wage work, choice versus coercion, helping versus enabling, paid work versus family and unpaid care work, diversity/equity versus racial inequitylracism, and empowerment versus regulation. Lipsky (1980:3) calls state employees who deliver the everyday services of the government "street-level bureaucrats." Others call this level of governmentality among professionals and state workers, 'experts of subjectivity' (Rose 1996) or 'middling modernizers' (Rabinow 1989; cited in Ong 2003:16). The job of government employees is "to teach clients to be subjective beings who develop new ways of thinking about the self, acting upon the self, and making choices that help them to strive for personal fulfillment in this life" (Ong 2003:16; see also Cruikshank 1999; Fraser 1987, 1989). Following the Rules: The Culture of Welfare I argue that street-level bureaucrats' understanding of the self stems not only from federal welfare policies that trickle down to, for example, North Dakota, but also from 106 cultural webs that they helped to spin. Workers carried out state policies but they were shaped by relations outside of state duties and arguably even outside of the state. In other words, culture shaped the state just as the state shaped culture. Barnett (2005) argues that neo-Marxist and Foucauldian explanations of governmentality do not pay enough attention "to the pro-active role of socio-cultural processes in provoking changes in modes of governance, policy, and regulation" (Barnett 2005: 10). Finn and Underwood (2000: 126) explain, the welfare worker, "does not unilaterally impose new rules of order on a passive recipient; rather, the two are bound together in a complex interplay of impression management, where application of impersonal, bureaucratic rules is mediated through a personal relationship" (Finn and Underwood 2000:126). In the following section, I examine how race, class, gender, and culture shape these state-sanctioned, socio-cultural relationships and also how culture shaped the ways in which state policies were carried out. "It's just those are the rules" or "the rules are the rules," were common phrases among County workers, sometimes used while explaining that all clients were "treated the same." Rather than the arbitrary, flexible interpretations, used by LSS caseworkers, (see chapter III), CCSS rules were viewed as objective and straightforward, if not also complicated. Karen, the new refugee caseworker who presented about CCSS at the cultural orientation for new arrivals at LSS, explained the rules to a new group of arrivals, some of whom \vere not literate and most of \vho did not understand English and thus listened to a translator. Slowly and clearly she explained the importance of correctly reporting household changes: 107 If there is a pregnancy, a baby, you move, get work, everything must be proved on paper, not just verbally. For example, you must show pay stubs, lease, pregnancy letter from the doctor, a birth certificate. In other words, you have to prove everything you tell me. (Laughing) It's not that I don't believe you, it's just those are the rules. And yet, CCSS workers acknowledged that there was room for interpretation. Loren explained, "They're diverse rules. They're contradictory rules. They're competing rules. They're nebulous regulations." Workers in Fargo expressed the most frustration with implementing inflexible, ever-changing rules while also maintaining large caseloads. At one TANF cluster meeting, workers discussed their fear of taking vacation and returning to piles of work. Staff complained that high caseloads and overwhelming amounts of paperwork made it nearly impossible to accomplish their jobs within the constraints of a state-mandated 40- hour workweek. Loren told me, "I've worked for 29 years and... I can't do it. I can't do it. I can't keep up ... This morning I was in at six o'clock. Last month I worked 48 hours of overtime. I'll work another 25-30 hours of overtime this month." I asked about how much time the average worker spent on paperwork and he said, Well, one ofthe problems with the staff is that they lie. They lie .. .I'm all over them because they're working more than 40 hours and not claiming them. And that's the death ...of any organization. So, if we start doing that, we're in deep- [... ] That happened once before at Cass County and it cost them almost $100,000 ... because people were working off the clocks and administration knew it.6 6 During 2007-2008, significant everyday discussion surrounded CCSS' s proposed opt-out of North Dakota's state merit system in favor of their own Merit System consistent with the Federal Merit Principles. The proposal was intended "to make housekeeping changes, to ciarify language in rules as it pertains to reductions-in-force and time frames for waivers in grievances and appeals, to promote recruitment through reinstatement of leave tenure, to promote retention through service awards, to provide uniformity and consistency in the Merit System and Classified service regarding assumption of leave and leave schedules, and to provide rules regarding Training and Tuition Reimbursement. However, debates raged between the County and the State for four years and two legislative sessions over just Cause, right to 108 Rather than holding clients accountable, CCSS reported feeling that the state held them accountable, rather than the clients, for making clients self-sufficient. Establishing an arbitrary division of labor between their responsibilities and the responsibilities of LSS caseworkers was one way that state workers attempted to manage their work hours. For example, during an LSS new refugee orientation, Karen explained when to call her at CCSS and when to call LSS: "You have two very different caseworkers: LSS and me. Don't call me if your [RCA] check isn't big enough. Call me about food and medical, only food and medical." Drawing an arbitrary line between state and private sector responsibilities was very important in the day-to-day tasks of both CCSS and LSS workers. Sharma and Gupta (2006) argue that "The boundary between state and non-state realms is thus drawn through the contested cultural practices of bureaucracies, and people's encounters with, and negotiations of, these practices" (17). Thus, "ethnographies of the state also involve analyzing how messages about the state are interpreted and mobilized by people according to their particular contexts and social locations" (19). The responsibilities between LSS and CCSS were admittedly blurred and changed based on the individual caseworker, but workers nevertheless constantly attempted to define them, usually by complaining that they were doing the other sector's job. As such, workers had different ideas about the role of the state. For example, both CCSS and LSS caseworkers work, service credit restoration, and much more, which is beyond the scope of my dissertation. One worker described the ordeal as "political posturing ," not based in economics "because the money is there." Essentially, t.l-te question came do,vn to, "V/hat does it mean to retain ernployees based on performance?" According to then-Director Kathy, "It's a fair treatment issue that is very, very unfair." In regards to the pay scale, an employee doing the exact same thing for the state as the county may get paid up to $6,000 less. Furthermore, according to Kathy, "for cause" did not mean that Cass County would not fire people; rather, employees who left their government job would not be punished when they came back. 109 felt it was the other sector's job to ensure that refugee clients correctly filled out their CCSS report forms. If the client failed to do so on time, or correctly, the LSS workers usually blamed CCSS workers for being lax, cold, or discriminating, whereas CCSS workers blamed the client for not fulfilling her or his responsibilities, which implied responsibility on LSS's part. While "following the rules" might stem from rules of governmentality - or in Marxist terms, hegemonic understandings of government and work - "the rules" went beyond the confines ofCCSS. They extended to how to be a proper citizen, and involved moral sentiments about work, the state, the church, and family. As I explained in chapter I, in various strains of Norwegian culture, there was a moral imperative to work hard and to contribute to the greater good while not calling attention to oneself. At the same time, there were strong beliefs in the American spirit of individualism and freedom. Loren demonstrated some of the benefits and drawbacks to this cultural logic. After explaining the stress that he felt as a result of working in social services for 30 years and the esteem and respect he had for his colleagues, he mentioned that he has been eligible for retirement for some time. I asked him why he stayed and he said, Because I'm friends with the people who I work with and I respect the work that they do. It's not the clients. It's not the families. It is the coworkers. And if I left, it would be very, very, very, very much harder. So, it would, so you get, in a way you're blackmailed into this damn thing. And I can do it (the job) and I can do it well and I can get a lot done. And I'm in great demand (laughing) by ... the people around me, asking me questions, and helping... I don't know how I could live with myself (laughing). I do not know. I couldn't. .. I mean ... if I saw them on the street. Oh my goodness. I couldn't do it. I'd be embarrassed. I'd be ashamed if I left. That's the way I feel. For Loren, at least in that stage of his life, work meant being responsible to coworkers; 110 for others, like those working for LSS, work meant a larger sense of responsibility to the community. County workers said they enjoyed their jobs, especially "helping people" and "fixing" problems, but also felt overworked, underappreciated, and always behind. Nevertheless, when I asked about positive or favorite aspects of the Fargo-Moorhead region, County and state staff unanimously responded, "hard working." Kahl (2006) argues that while organized religion may not have the same impact on the state as in early centuries, religious values - for example regarding treatment of the poor and afflicted - continue to affect what they once helped create, namely the welfare state. Kahl demonstrates historical and contemporary correlations between religious values and welfare states in Western Europe and the United States and finds that "Societies with Lutheran heritages have the biggest issues with those who do not work because they have the strongest orientation of work as an end in itself. In addition, the welfare state is generous because poverty and social risks are a societal responsibility" (2006:131). Countless people I met in Fargo described themselves as Lutheran, politically progressive, socially responsible, and hard working. Some Lutheran churches, like those who provided sponsorship to refugees in earlier years, and Lutheran Immigration and Refugee Services, had missions to "welcome the stranger." But in most ways, the church can choose its patrons and beneficiaries. New American Services tirelessly advocated on behalf of refugees in Fargo, sometimes to the point of agreeing to resettle more refugees than the wider community could arguably accommodate. Cass County Social Services, seeks to "provide quality, efficient, and effective human services." The state is mandated to serve everyone who is eligible for its 111 services. Transitioning from a monocultural society with class differences and some increasingly minor Christian denominational differences to a multicultural society with cultural, racial, gendered, and classed differences meant more and a different kind of work for the average employee at CCSS. By the end of the 1990s, refugees made up six percent of Fargo's total population, but according to Kathy, they consistently made up about ten percent of Cass County welfare rolls. During my first meeting with her in her office in the fall of 2007, Kathy told me she loved New Americans, but in 2000-01 Cass County staff and administration were frustrated because they were unprepared for the large numbers and new needs of refugee clients, many of who lacked English or job skills and had very different views of government than U.S.-born citizens. For example, Kathy explained that refugees from the former Communist bloc countries believed that welfare was a right, an unpopular perspective in neoliberal America, where the welfare state was shrinking. Ruth, a white supervisor in her fifties, summarized resettlement from the County's perspective: Clients weren't being served, they were being dumped... by LSS. And it was real hard for us to manage, but we're such a tiny piece of it. They come in, they apply, they go. You know we're not on the front lines with case management and finding housing and jobs and teaching skills and orienting and networking and all of that. Clients were falling through. In the 1990s and early 2000s, due to the strain that refugee clients placed on "the system," state institutions challenged refugee resettlement. After more than ten years of fighting resettlement, the state - as represented by CCSS and the schools, which had robust ELL programs in 2007-2008 - seemed to accept that refugees positively contributed to society and were for the most part a deserving group of clients and 112 citizens. However, overworked state employees also viewed refugees as a particular kind of clientele that required additional work. Many workers at cess expressed a belief that refugee resettlement should continue, but at a slower rate, and with more services offered to refugee families from the private sector, including LSS, churches, and volunteers. Workers also unanimously expressed a need for more cultural awareness for workers and the wider public of Fargo. The difficult transformation for individuals in a homogenous community to a multicultural society must be acknowledged. However, xenophobia and racism continued to playa significant role in ongoing critiques of resettlement. cess and LSS: (Re)drawing the Line Between the Public and Private Sectors Publicly and privately, in formal interagency discussions and behind closed doors, workers at cess and LSS complained about one another in addition to actors in the broader web of refugee resettlement. cess workers felt that LSS did not hold its refugee resettlement workers or clients accountable and that speaking another language, or simply being a (former) refugee did not qualify a person to be a good caseworker. Other conversations alluded to heated competition among actors in the private sector over who should deliver nonstate services to refugees and who could do the best job. Although both agencies' priority was to assist clients in obtaining economic self- sufficiency, the programs and staff at the two agencies had different needs, priorities, and resources. One child protection officer worked with a family who had several cans of food but did not know how to use a can opener. She explained, I quite honestly don't know how the LSS worker was communicating with these people. They didn't speak any English, none what so ever ... They are trying to show me that they don't have enough food and they're in this house with all these kids and that they had all these canned goods when they didn't know how to open 113 them (laughs) ... What sticks out in my mind in that case is that my idea of what priorities and needs are for families is so different from the volunteers from the church and LSS. Cause here I am talking about the food for the family [and] there's volunteers coming in putting up curtains (laughing). Not only were the needs and resources of staff at LSS and CCSS different, but staff at the two different organizations also had different ideas about how to assist refugee clients in obtaining self-sufficiency. County workers were angry at LSS caseworkers for a variety of things, including how they instructed their clients about ways to get more from state programs. For example, LSS workers allegedly told refugee clients who applied for food stamps and who lived in the same household and shared groceries and cooking to say they were individuals, not a household, in order to get more assistance. Kathy was incensed about this when we spoke in 2007. She explained, "We want to protect the integrity of the system." By "the system," Kathy (who was an outspoken, active Democrat who retired in 2008 and became a North Dakota state representative in 2009) meant, a more clearly defined public sector, or "the state." Kathy was well aware that the Department of State ultimately resettled refugees but she also understood the resettlement business well enough to know that LSS had a strong voice in deciding how many refugees would be sent to Fargo each year, and it was this that angered her. As the director of CCSS and a notoriously outspoken advocate of the social safety net, she was acting pragmatically in the interests of her staff and programs. While Kathy remained critical of LSS until her retirement, over the years, her opinion about refugees' contributions to the Fargo community and to CCSS seemed to soften. At her last CCSS all staff meeting before she retired in the spring of 2008, Kathy 114 gave a "Top Ten" list of things she would miss most in retirement. Learning about new groups of refugees coming to the region was first on her list. When I asked employees of LSS about the differences between their program and the County's in terms of attitudes and policies towards refugee clients, they described County workers as bUSY, cold, and "fake nice." They claimed County workers preferred to hide behind their desks rather than spend time getting to know their clients and they sanctioned clients too often, especially clients who did not speak English. LSS threatened to sanction refugee clients for not filling out their monthly report forms and/or for not attending ELL classes (which they are required to attend in order to receive RCA), but caseworkers never actually followed through with their threats. LSS never sanctioned a client. Ana, an LSS worker from Somalia who came to the U.S. as a child with her family, explained: They (Cass County workers) don't care about clients. I interpreted for people there and they don't explain. I saw them kick people out of their apartment and they don't think about where the money is going to come from. We think a little more about our clients - we think about where the money is going to come from. We try to find interpreters and communicate with our clients. They tell their clients to call their case manager (at LSS) every time they call Cass County because they say they can't understand them. Well we don't understand them either and then we have to call an interpreter to do their work - the same with filling out their paperwork. Why should I have to fill out paperwork for their services? If I can teach a client how to fill out those forms, then why can't they? Most LSS workers believed that County workers had more power than County workers felt they had. Like Morgen, Acker, and Weigt (2010), LSS workers understood that, "Since case managers had considerable discretion in deciding what levels of noncompliance to tolerate before initiating a sanction, they wielded a great deal of power over clients" (127). Dienana, a caseworker from Bosnia-Herzegovina complained that 115 every time she called CCSS to ask about a policy, she received a different answer. LSS workers did not understand the complexity of services, enormous caseloads, and diverse needs of clients within the welfare state, or "the rules." Sharma and Gupta demonstrate that "following the rules" inevitably brings forth accusations of corruption. Since charges of corruption are closely tied to questions oflegitimacy (a corrupt government is widely seen as an illegitimate one), and since state legitimacy itself depends on what states mean to their citizens, the routine practices of bureaucracies become intimately linked to cultural contestation and construction (12-13). Thus, when LSS critiqued CCSS for not clearly explaining the rules, they were in effect also critiquing the state itself. The critique of CCSS by LSS workers also provides an important entrance into how County workers conceived of race, class, gender, and culture and how these views influenced how they interpret and carry out welfare policies. Race, Class, Gender, Culture, and the State Questions to County workers about family background, positive and negative aspects of the Fargo-Moorhead region, and definitions of a "good life" produced interesting correlations, or rather conflations, between the concepts of "refugee", "race ," "ethnicity", and "culture." Although I never explicitly asked, or even mentioned "race," workers often brought up race while discussing refugees. In many cases, these terms were evoked to describe refugees, but not (presumably white) people from upper Midwest. In other words, for many, "white" was a noncategory of race. Frankenberg (1994) shows that many discussions of whiteness and Americanness have tended to be "unmarked markers," an "absence of color" (69). By valorizing difference in terms of diversity, white actors, like some at CCSS, "evade the power differentials among different people 116 and leaves the idea that people of color or all marginalized people are not necessary for the nation, they are optional and including them might even be seen as an act of compassion" (Frankenberg 1994:69). In other words, the categories of nonwhiteness/non- Americanness and whiteness/Americanness are seen as mutually constitutive categories (Frankenberg 1994:70; see also Fujiwara 2008). Kristi was a white woman in her forties who described herself as a "tomboy" who rode a motorcycle and like to spend her free time outdoors, especially at "the lakes." She was married with two daughters and lived in a small town outside of Fargo. She also grew up in a small town in Minnesota and was the daughter of "blue collar workers." Kristi earned her degree in social work but began her career in law enforcement. Later she decided that she wanted to work with children. When I spoke with her in 2008, she had been working for cess for about a decade after transferring from a state welfare agency in a near-by small town. After discussing changes to her job at cess over the years (increased accountability) and her feelings about refugee cases (complex and challenging), I asked her to describe her own ethnicity. After a long pause, whispering to herself, and stumbling over her words, she said, I think I was raised - my ... parents weren't prejudiced, really. You know my dad was in the service; he had black friends and you know, I just, it was, just really never a big deal. It wasn't really an issue... Actually both sides of the family, there have been times ... when they've married, to the inter-race, you know black, Native American, we have Hispanic. I don't know... it was never really an issue (laughs). Never really been, yeah, never really been an issue. Kristie interpreted my question of her ethnic background as "an issue" and a broader question about others' race and ethnicity. In Fargo, discussions about ethnicity and race carried with it elements of "otherness." So ingrained is the idea that citizens of 117 Fargo are white Christians, like Kristie, that most discussions about race, ethnicity, or culture meant discussions about others. When I asked questions about ethnicity or race, many people assumed I was talking about refugees and immigrants. Conversely, when I asked about refugees or immigrants, people assumed I was talking about race and ethnicity. The two were often interchangeable. The percentage of New Americans in caseloads was loosely determined by hand by a supervisor who looked at "foreign" names: I go through it by hand and I highlight people I think might be refugees and then I check them in the system and look how many people are in that household that month. [I] verify that they arrived as refugees, even if they have become citizens ... I am pretty liberal in how I count those, even if they've become citizens, or they've had babies since they've been here that are U.S. citizens right away, I still count that family because they still ... have special needs ... Part of the reason I do it is so I can keep my case loads even. So that one individual doesn't get a whole bunch of people who don't speak English as well as U.S. born. For most caseworkers at CCSS, working with refugee clients required a different set of skills than with American-born clients. To ignore this fact, or to fall into a culture blind trap that does not acknowledge cultural differences is to misunderstand the challenging nature of social service work. Nevertheless, some complaints were based on negative or uncomfortable experiences with people from other cultures and races. For example, caseworkers expressed frustration with the time and patience required for working with interpreters, but they also mentioned inability to read facial expressions of some foreign-born clients and found new smells, like incense or spices, distracting. Interpretation and getting to know about new cultures takes time, and with high caseloads and ever-changing federal 118 and state guidelines, caseworkers had little spare time. While cess workers did receive ongoing trainings in computer-based case management, they did not receive formal training in intercultural communication even though they found themselves unwittingly having to explain cultural differences to, for example, angry American clients who believed that refugee clients were receiving preferential treatment. Dot, an eligibility worker, said that she heard complaints from some U.S.-born clients about refugee clients. Her white, U.S. clients believed that they had to "jump through more hoops and give more information and get slower service than refugees." She tried to set them straight, told them that "no one has preferential treatment," but these clients were nevertheless "very, very angry." Dot said she almost called security on one man because "he really felt that he was being exploited." According to such clients, jobs and wages in Fargo suffer because refugees are willing "to work for nothing." She also heard U.S .-bom clients categorize all "Bosnians" as bad because of a few incidents that made the papers (see chapter VI), but "you never ever hear all the whites, all the Norwegians, all the Germans are awful." Dot believed that some Americans were jealous because refugees were working hard and starting their own businesses, which made some Americans angry. Unfortunately, Dot said she heard more negative things about refugees (and immigrants) in Fargo than positive things. I asked her what was needed to make Fargo more welcoming and she said they needed a two-way street for understanding each other, "Vie have to understand what you are and where you come from and you also have to understand us. You have to understand that we're Norwegian and German immigrants. 119 This is our lifestyle. This is what we're accustomed to." Dot was a married white woman, in her thirties, who had two daughters and lived in small town outside of Fargo. Like Kristi and Dot, Lisa was a white woman in her 30s, who was married with two daughters, and lived in a small town outside of Fargo (a different town than either Dot or Kristi). Lisa discussed the wider public's anxiety surrounding foreigners. Lisa grew up in a small "conservative, racially homogenous" town in the upper Midwest where, she said, most people, including her grandparents, were prejudiced against Native Americans. She learned about other cultures when she traveled to Spain and Mexico in high school. Her teachers and the experience of traveling abroad opened her eyes to how other people viewed the U.S. For the first time in her life, she questioned V.S. attitudes of "wanting everything right now, materialism, stuff." She appreciated the opportunities to learn about other cultures (see also Hill 2009; Phillips 2004). Lisa believed that many people in the Midwest were closed-minded towards foreigners. For example, she heard critiques of Habitat for Humanity for building a home for a large Iraqi family whose husband was killed while serving with the U.S. military in Iraq. Lisa's husband was critical of refugees and immigrants because he believed they were getting benefits that should go to V.S. citizens. To rationalize her husband's stance on refugees and immigrants, she stressed his civil engagements and desire to give back to his community. After all, she said, "he joined the National Guard, not the International Guard." Lisa thought it was important to educate people to understand that many refugees work very hard: "not all refugees are bad, they're not all sitting around." As our conversation went on, she provided more examples of racism and xenophobia, but then 120 justified them by explaining how little education and experience most people had with other cultures and races. She also told me she believed it was best to have a daycare provider that "looks like your kids." Then she passionately described her outrage when a young girl in her daughter's elementary school expressed "anger" towards white people for injustices against Native Americans. Since Lisa did not want me to record our interview, the following is paraphrased from my notes: Lisa began the story with, "Since we're talking about race ... " Lisa came home from work the other day and her daughter told her that "Katy" said white people enslaved Native Americans. Lisa said repeatedly how upset her daughter had been. I said her daughter had asked a good question. Lisa agreed but felt Katy's statement has been an "accusation, not a fact." She was confused because Katy's father is white; only her mother is Native American. Lisa wondered where this conversation happened: was it in the classroom or just on the playground? She hoped that if such conversations happened in front of a teacher, that teacher would dispel some of that anger. Lisa wondered what Katy's family talked about at home, where she got that idea. Lisa didn't know what to say to her daughter as she explained that she didn't know if their ancestors had participated in those kinds of things, but that things are so much better now; people are not enslaved anymore, but they were. And maybe some of the people who did that in the past, like the people who participated in the Holocaust, were good people. Maybe they were working families and some of them might have thought it was necessary for survival. Lisa said she tries not to talk about opinions about other people around her children (e.g. about refugees or Native Americans, race), because she wants her kids to form their own opinions. This story shows the ways in which some whites in Fargo acknowledged prejudice against racial and cultural minorities in the region, but often ignored what it meant in the everyday lives of people who faced it (Jensen 2005; McIntosh 1988; Moraga and Anzaldua 2002 [1983]; Rothenberg 2005). By placing historical acts of violence squarely in the past and ignoring contemporary structural inequalities, which are infused in institutions and taught by parents to children, racism, classism, and sexism are perpetuated. 121 When I asked Nate how his background sh-aped his views about his job, welfare, and refugees, he explained, "I like to think I'm not a prejudiced individual. I grew up in an atmosphere, you know, it was white America and... some Native Americans, but generally speaking it was a white population, and I really got to know what it was like to be a minority when I played college basketball." Nate said he was one of the few white players on the team and felt discriminated against on the basis of race. He "was pissed" that he "wasn't playing" but comforted himself with the knowledge that he went to college to get an education, and most of those players "weren't there getting an education, it was to play ball and have fun. [... ] I think that from the team, I was the only individuaL .. that graduated from that class." A key word here is "individuaL" Morgen, Acker, and Weigt (2010) argue that, Many workers valorized self-sufficiency and linked it to ideals associated with individualism in U.S. mainstream culture: self-respect, choice, accountability, and responsibility. An unspoken neoliberal assumption underlies these values: that the individual is solely responsible for her- or himself in a world of self-interested choice-making others (86). Nate saw himself as an individual, not connected to larger structures and to privilege. Nate did not mention feeling racially discriminated against off the court, for example, in the classroom or in the employment sector. Nate also said his parents had been "racist" but "part of it is I think my folks instilled some good values and... you take that a step further when you go to school. You really get to experience some things and I'm pretty tolerant and... I will accept a lot of things." Nate acknowledged white privilege but choose to ignore it. He later said in partial contrast to his own education, "I know that you're going to find prejudice 122 wherever you go ... you can do all the education that you want, [but] if you've got somebody that was raised prejudice, unless they take a conscious effort to change that, you're going to be stuck with this type of a person to deal with." CCSS workers like Nate demonstrated "muted racism." Davis (2007) argues, "the reproduction of white privilege is generated in the absence of blatant racism" (354). "Muted racism" or "muted racializing," is what Davis (2007) calls discussions "that imply race without direct reference to it, [... ] instances when race is actually mentioned... but devoid of a critical race analysis" (349). Some workers, like Kristie, when asked about their own ethnicity, answered by addressing their views on refugees and race demonstrating that they do not see whiteness as a race. Others, like Lisa, acknowledged discrimination against minorities but then justified it on the basis of citizens' lack of education and civic commitment to other causes. Nate felt like he had experienced race-based discrimination, but he clearly did not understand structural forms of inequality or racism. None of my questions explicitly addressed race or racism. Perhaps because other researchers had asked about race or because of their jobs, many County workers I interviewed brought up race and culture on their own terms by explaining how they were more educated and experienced about racial issues than the average (white) citizen. Lisa, Kristie, and Nate all anticipated being called prejudiced (by me, for example) by invoking those who were more prejudiced than them. Many spoke to me of their "prejudiced," "close-minded," "conservative," and/or "ignorant" families but seemed anxious and grateful for the opportunity to explain to me that they were none of these 123 things. Reducing or eliminating racism takes time, perhaps even generations, but scapegoating previous generations' racism should not excuse contemporary forms of it. Many caseworkers also expressed a desire for more education about the cultures of their clients. Requests to know more details about life in refugee camps, relationships between men and women in refugees' home countries, and cross-cultural ideas about work and government were sincere and important. As Nate explained above, education and desire to understand are important steps in decreasing discrimination and prejudice. While calls for learning more about minority cultures are important, they should not be seen as the only method of decreasing discrimination. In an increasingly diverse, multicultural city, the time commitment required to learn about all of the individual cultures is too great and, frankly, recommending that cess workers do this would be unrealistic for already busy workers. However, learning how structures of inequality operate, including intersections of race, class, gender, and culture is crucial in bettering case management practices. Learning about structures of inequality, not learning about specific cultural practices would go further to decrease discrimination, prejudice, and intercultural misunderstandings. Many workers understood structural inequality in class terms, and alluded to sexism (especially in other cultures) but few seemed to link those structural inequalities with racial and cultural prejudice and hierarchies; few could differentiate between race and culture because, until they started working with refugees, many of them had not had to. Nevertheless, some were more willing to learn than others. Gender is also important in these discussions because gender often came up in conversations about race, ethnicity, and culture. For example, there was a strong desire 124 by some female caseworkers to better understand how women were (mis)treated in other countries; this further strengthened hegemonic ideas about gender relations in Fargo and worked to establish hierarchies based on race, class, and gender (Abu-Lughod 2002; Mullings 2005; Ong 2003; Stoler 2002). Prefacing a desire to know more about gender, something that could potentially unite women, was arguably another way to avoid discussing race (Ong 2003). Ong shows that "feminist" caseworkers in particular had a tendency to view Asian cultures as "patriarchal" without understanding the ways in which patriarchy also operates in U.S. cultures and hence sought to empower Cambodian women more than men: "feminist agents identify 'culture' as the basis of problems in Asian families, and thus tend to ignore the way that Asian women exercise power, and the effects of wider institutional forces on families trying to cope in a violence-ridden environment" (144-145). But Cambodian men faced racism and class-based discrimination in wider society, which led to disempowerment of men and contributed to problems between the sexes. In Fargo, I found similar attitudes towards gender and culture, especially among female caseworkers. Kristie demonstrated a conflation between race, ethnicity, gender, and culture, but expressed a desire to learn more about gender and culture: I think we've come a long ways in this agency to really educate ourselves about the culture, not to necessarily excuse behaviors because things are things and rules are rules. But just to really help us understand the complexity of things ... I'm very interested in how women are treated in the different cultures. [Because I'm] a woman probably (laughs). I'm always very interested in refugee camp experiences... I don't think we have as an agency a good understanding about the refugee children that are coming here. And parents, the impact of post-traumatic stress disorder that they're bringing with them because of the things that they've experienced. 125 Kristie wanted to know more information about disadvantaged clients, but within the confines of "the rules." In so doing, she not only reflected state policies, but she actually constituted its very core and called attention to her power (Sharma and Gupta 2006:13). Conclusion In this chapter, I have attempted to explain the complexities of the welfare state by highlighting the role that welfare reform and refugee resettlement played in the daily lives of welfare workers in Fargo. More specifically, I explained how refugee clients have forced state workers to think about race, class, gender, and culture in new and different ways. I addressed the ways in which these concepts are problematically conflated which arguably results in fear of and prejudice against refugee clients. However, it is important to mention here the lack of vocabulary to discuss race, ethnicity, gender, and class. When talking about their own cultural practices, many people in Fargo referred to their "traditions" or "heritage," not their race or their ethnicity. This is not to excuse prejudice or justify fear but rather to introduce the ways in which race, class, ethnicity, gender, and culture are socially constructed in Fargo. Consciously or not, caseworkers participated in racializing refugee (and nonrefugee) clients. Because Fargo and CCSS were comprised of mostly white people, refugees forced workers to (re)think about their own "race," which resulted in racializing. Omi and Winant (1994 [1986]) describe racialization as the extension of racial meaning to a previously racially unclassified relationship, social practice or group. Racialization is an ideological process, an historically specific one. Racial ideology is constructed from pre-existing conceptuaL .. elements and emerges from the struggles of competing political projects and ideas seeking to articulate similar elements differently. 126 The racialization process implies negative treatment of racial minorities, and there is much evidence of this in Fargo. However, many caseworkers were not only open to, but excited about opportunities that they had to meet and work with people from other cultures. And refugees did not sit idly by as white workers racialized them; in fact, many refugees overtly challenged such treatment (see chapters VI and VII). In the next chapter, I emphasize the crucial role of volunteers and other private organizations in the refugee resettlement process.. In North Dakota, the state has not retreated or diminished; in fact, it remains the only player, some said the "bully on the block" when it comes to providing cash assistance and employment services to citizens; however, the significant increase of refugees to the region has resulted in a greater need for private sector organizations to address the new needs of diverse citizens that a neoliberal state cannot provide. 127 CHAPTER V VOLUNTARISM, NEOLIBERALISM, CHRISTIANITY, AND THE STATE It's a combination of God whispering in their ears and a mothering instinct that can't be contained. Denise, Professor, Volunteer, and Foster Parent This chapter addresses the role of volunteering in a neoliberal era and juxtaposes it with the strong historic and religious role that voluntarism played in the region. Lutheran Social Services relied on volunteers to carry out their mandates. Volunteers played an important role in the initial few months of resettlement process, but they also played an ongoing role in refugees' lives years long after their arrival. In Fargo, rates of voluntarism were high before the downsizing of the state under neoliberalism. I argue that voluntarism did not increase as a result of neoliberalism, but that how the community viewed voluntarism changed. I describe the crucial role that volunteers played in helping refugees adjust to life in Fargo but also the unquestioned, even celebrated, power they had in shaping refugees' access to social citizenship. I provide examples of heterogeneities among volunteers and argue that calls for increased voluntarism are not only part of the "withering away" of the state under neoliberalism, but also part of core cultural beliefs in the upper Midwest. I argue that volunteers served 128 as foot soldiers for certain forms of citizenship, both positive and negative, progressive and conservative, rooted in Christianity and the Protestant work ethic. Voluntarism in a Neoliberal, Christian State Voluntarism has deep roots in U.S. national culture. Historian Michael B. Katz (2008:165) notes, "Although the independent sector has never met all the needs of poor or otherwise dependent Americans, its essential components - charity, voluntarism, and philanthropy- can claim a long history and an essential role in American social welfare" (13). In other words, voluntarism is not new, but the ways in which it has been deployed by the state since neoliberalism emerged in the 1970s has altered the relationship between citizens and the state (e.g. Allahyari 2000; Cruikshank 1999; Susser 1986). Hyatt (2001) claims that In contrast to that image of the citizen, whose social contract with the state once included the expectation that the state would take a major role in providing, among other services and amenities, a 'safety net' for the poor, the 'volunteer' is a new kind of political subject, one who is deemed better adapted to the particular requirements of the present form of neoliberal governance" (205). Responding to critiques that neoliberalism was resulting in government becoming less relevant, President Clinton, in 1997, just after passing welfare reform, argued that voluntarism and government should be seen as partners, not substitutes (Katz 2008:164). During a national community service summit in Philadelphia, attended by Clinton and other former Presidents, two uneasy but celebratory variations on that theme emerged: on the one side, political conservatives seeking to privatize government argued that voluntarism could help replace an oversized, incompetent state. On the other side, progressives saw voluntarism as "'a strengthening of democracy, a devolution of power 129 not to individuals and private corporations but to local democratic institutions and self- governing communities'" (Barber 1997 cited in Katz 2008:164). Katz argues that in light of Clinton's slashing of funds for public benefits and tearing away the social safety net through welfare reform, skeptics and critics viewed his calls for voluntarism as more in line with conservatives. Since the 1990s, problems with relying on voluntarism rather than the state emerged: these included lack of training and accountability and logistical problems. Loren, a County worker in Fargo, praised the efforts of volunteers, but highlighted the challenges of relying on volunteer labor to carry out what he viewed as the state's responsibility: I think volunteerism ... is a valuable part of the fabric but I don't want to rely on it because in my experience ... there's volunteers who provide transportation, volunteers who provide interpreter services, volunteers who teach people how to drive, [but] when supper's on or when the kids need to be picked up, they're out of there! And I can understand that. They've dedicated their free time to doing this. But there is no way, I mean, when it really gets tough, volunteers typically tend to really drop off... You pick and chose your clients. We don't pick and chose our clients (laughing). We serve everybody. Loren's point supports Katz's critique of the unquestionably celebratory nature of voluntarism. With good reason, Americans take great pride in giving back to their communities. However, in reality, Katz argues, Americans are reluctant to spend their volunteer time or money "on people unlike themselves, on institutions to which they do not belong, or on causes outside their neighborhoods" (2008: 165). Most volunteers prefer to devote their time and money to causes close to home, which challenges democratic processes of voluntarism in a civil society that would ideally go beyond one's own back yard to "invigorate government through the creation of dense networks of individual 130 relationships which in tum create the bonds essential for civic engagement and effective democratic governance" (Katz 2008: 163). The state only sanctions certain forms of volunteering. The Corporation for National and Community Service, under the Office of Inspector General, defines volunteers as individuals who performed unpaid volunteer activities through or for an organization at any point during the 12-month period... The count of volunteers includes only persons who volunteered through or for an organization - the figures do not include persons who volunteered in a more informal manner. l This definition includes individuals who donate time to organizations from their paid work schedules, well-earned retirement time, or educational pursuits. The state and society tend to deem such volunteers as worthy citizens. Good citizens are economically self-sufficient from the state; great citizens also give back to their communities through culturally-sanctioned civil engagement. "Volunteering" has come to be understood as a break from wage-earning economic activities in the public sphere rather than unpaid labor. The state determines "the nature and degree of the participation of the poor in (and their exclusion from) community-based organizations and local-level politics" (Hyatt 2001 :223). Ethnographic evidence has shown that "a culture of volunteerism, self-help, mutual assistance, and reciprocity has long been well established in poor communities" (Hyatt 2001:222; see also Abramovitz 2001; Bookman and Morgen 1988; Naples 1998; Stack 1974; Susser 1982, 1986, 1996). Those individuals ,X/ho rely on the state for services and/or who provide unpaid labor to families, friends, and other informal "survival networks" (not through formal I http://www .volunteeringinamerica.gov/about/technica1.cfm 131 organizations) are not constituted as good citizens in a neo1ibera1 state because, "While the middle classes are to be redeemed through their willing participation in unpaid labor, all of the poor, even the 'deserving' poor, must be transformed through their forced participation in paid labor, however low their wages may be" (Hyatt 2001 :213; see also Michaud 2004). Ross (1983) describes "survival networks" as responses to "various forms of state action (or inaction) ranging from the complete neglect of the poor to the particular forms of community intervention" (e.g. the War on Poverty) (cited in Hyatt 2001 :207-208). A higher proportion of people of color, especially African-Americans, Native Americans, and Latinos live in poverty. Thus, the neglect of survival networks in the defining and praise of voluntarism is also racialized. The Corporation for National and Community Service conducts surveys in order to obtain information on rates of volunteering, characteristics of volunteers, and to analyze civic life markers in the U.S. Since 1989, the Midwest region of the United States has had the highest volunteer rate among U.S. regions for adults, with a rate of 23.9 percent in 1989, and 30.2 in 2008. In 2008, North Dakota ranked 10th in the nation for volunteering with 34.6 percent of residents, compared to the national average of 26.4 percent. Volunteering North Dakota residents contributed 17 million hours of service and ranked in the top ten for all age categories and in the top five for older adults? Of all volunteers, the survey reports that 36.2 percent of whites and 19 percent of Native Americans volunteered for organizations in North Dakota; but no Blacks, Asians, Latinos, Hawaiian/Pacific Islanders, or people identifying as mixed race volunteered. 2 http://www.volunteeringinamerica.govIND 132 North Dakota is an overwhelmingly white state, but these figures may also point to problems with the definition of volunteering. In addition to class and race, gender also impacts definitions of volunteering. Women work more hours than men and in more temporary and part-time jobs with fewer benefits. Women earn less; own less property; have fewer rights and less political clout; and live in greater poverty than men (e.g. Vickers 2002). As a result of their relegation to reproductive labor (child rearing, household duties), and exclusion from paid labor (e.g. Acker 2000; Anthias and Yuval-Davis 1992; Lamphere 1987; Sacks 1989), women have long demonstrated a culture of voluntarism, self-help, mutual assistance, and reciprocity in poor communities and tend to rely more heavily on informal survival networks (Bookman and Morgen 1988; Davis 2007; di Leonardo 1986; Hyatt 2001:222-223; Naples 1998; Stack 1974; Susser 1996). In order to better understand the links between class and gender, feminist scholars have analyzed the diverse ways that women participate in unwaged labor (e.g. Lamphere 1987; Sacks 1989). Di Leonardo (1991) defines 'kin work' as the "conception, maintenance, and ritual celebration of cross-household kin ties" (in Brettell and Sargent 2005:381). She shows that more women participate in kin work than men and argues that this is universal and cross-cultural; however, women's perception of cooperation invoived in such work varies across race, class, region, and generation in regards to housework, childcare, care of the elderly, et cetera. Di Leonardo argues that problems with undertaking kin work - and I would add participating in survival networks - have to do 133 with falsely dichotomous cultural constructions between altruism and self-interest that are not necessarily mutually exclusive (1991:387). Similarly, understandings of voluntarism and unpaid labor should be reexamined in light of neoliberalism. For some women who volunteered with refugees in Fargo, voluntarism could be seen as a "natural" extension of their private sphere kin work writ large in the community. Such women felt a need to participate in care work among needy groups. For other women, volunteering was a way to participate in the public sphere, make friends, and network. Most of the male volunteers I met were in retirement, or semi- retired and volunteering was a way to give back to the community but also of utilizing time once spent in the paid labor force. Volunteering was also an important and demonstrative aspect of Christian faith in Fargo. Hondagneu-Sotelo (2008) paints a more positive picture of volunteering in communities of faith. Highlighting how religion (including Christianity, Judaism, and Islam) promotes social justice and inclusion, she demonstrates that many religious activists are not in line with the inherently conservative groups that garner national media attention. Rather, she argues that faith-based activism has an important place in the field of immigrant rights and should be "understood in the context of the hostile reception that greets new immigrants, the deeply religious nature of both immigrants and the United States, and the changing role of religion in American public life" (7). Religion, she argues, can be a vehicle to move away from racism, xenophobia, and anti-immigrant nationalism towards "a more welcoming democratic, inclusive society" (8). 134 My work in Fargo strengthens the point that, "religion can provide social movement actors with moral justification and motivation for action" and vital resources (Hondagneu-Sotelo 2008: 19). For example, Denise began volunteering when she began working with Sudanese for a series of articles she was writing about refugees in Fargo. Denise spent countless hours with Sudanese unaccompanied minors (see Chapter VII) and adopted two of them. When I asked her why so many women volunteered with refugees, especially children, she said, "It's a combination of God whispering in their ears and a mothering instinct that can't be contained." "A mothering instinct" denotes a gendered component to volunteer work that was informed by a religious, and a moral obligation to take care of the community's children, in this case refugee children. Critiques of voluntarism as an extension of neoliberal practices or as compensation for a weak state overlook the religious meanings and motivations for volunteers in Fargo. While it would be difficult to separate the political and economic relationship between voluntarism and the state, it is important to mention the cultural and religious nature as well. Hondagneu-Sotelo's celebration of religious voluntarism highlights the religious nature of the state (see also Daly 2006). She argues, Certainly religion is part of society, but religion is recognized as separate from secular institutions. This means that challenges to both state and market forces may be launched and nurtured through religious institutions. In this regard, religious authority, faith-based morality, and the 'higher law' of god and the scriptures may be used to persuade others of the need to remedy injustices in secular institutions (21). Quadagno and Rohlinger (2009) provide historical evidence from Puritan settlers to President George W. Bush's public support for faith-based services for the deep influence of Christianity on the U.S. state. They argue, 135 The United States was founded on the principle of the separation of church and state. The lack of a religious cleavage formalized in frozen party systems, coupled with an antipathy to a strong state, has allowed religious pluralism to flourish. As a result, the welfare state does not reflect a single religious tradition, but rather included elements of both the Catholic concern with social justice and the Calvinist doctrine that the slothful poor should be forced to work... Welfare states have enduring characteristics, rooted in deeper values, which are not readily changed by short-lived movements of either the Right or the Left (262; see also Daly 2006). Many state workers in Fargo expressed unsolicited religious viewpoints to me and some lamented the formal separation of church and state because they felt that welfare combined with religion could help their clients. Ann, a middle-aged white woman, became a social worker because she had been a single mother who benefited tremendously from AFDC. She wanted to assist women like herself, but felt constrained .by federal policies who forbid her to offer Christianity as a means of alleviating some forms of stress in clients' lives. She explained, When you're a single parent, I think you do it [because you] have to do it. I had many of my friends [ask], 'How did you do it?' [... ] I have a lot of Christian background and faith. And I think that's something that a lot of our clientele is missing today. I think that's why maybe there's a lot of depression and anxiety. 'Cause we've put too much stock in human beings instead of... our ultimate being and we can't talk about that because of ... Church and State, we can't bring up God. You'd like to sometimes, but you just don't dare. But I think a lot of them (clients) are lacking that Christian background, that church family that supports you. I mean I had a lot of [clients] that do go to church and it's amazing what that church family does for them. It's kind of like their own community, their own little city within the city. Like Denise, Ann showed that mothering, gender, and religion were intimately related to one another. Ruth, a supervisor at CCSS, told me she was not religious, but added, You know it's kind of funny, I'm not attached to a religious organization and I don't consider myself religious at all. But a lot of my attitudes were formed as a kid from church. I was raised Baptist and they've always had kind of a social college kinda element to it. So that's kind of ironic I guess. And you know when I --------------- 136 was in high school, we did some stuff in Chicago, at settlement houses and at a church there, went there a couple of summers and did stuff. And I'm a product of the 60s, the late 60s. So I suppose ... that helped shape who I am today. Ruth acknowledged the cultural influence of religion in encouraging citizens to give back to their community and/or to give to impoverished communities. Like Hondagneu-Sotelo, I met countless progressive Christian activists and volunteers in Fargo who were tireless in their fights against xenophobia, racism, and other forms of discrimination and prejudice. Some of them worked for state institutions, some of them did not. Because of their efforts, there is less discrimination against newcomers to Fargo. I also met Christians who demonstrated palpable fear, racism, and prejudice against New Americans and others perceived as outsiders. Again, some of them worked for state institutions and others did not. There was a broad spectrum of Christians in Fargo. Just as refugee and immigrant groups should not be homogenized (see, for example, Flores and Benmayor 1997; Ong 2003), neither should Christian volunteers. Volunteering with New Americans: Challenging and Perpetuating Neoliberal Citizenship There were several venues for volunteering with New Americans in Fargo: churches, schools, and organizations like LSS, and the Giving+Learning Program (see below). These small, flexible programs provided services that government-funded agencies could or did not. However, smaller nonprofit organizations that were part of the neoliberal social safety net posed a new and different set of problems than the more bureaucratic state agencies, especially in regards to accountability. Stalwart volunteers devoted countless hours and car mileage to driving refugees to work, appointments, 137 school, grocery stores and specialty markets, and churches. Without them, many families would not have learned how to use electric appliances, dress appropriately for the harsh climate, or navigate an overwhelming U.S. grocery store, much less the social safety net, or countless other daily tasks that are often taken for granted (see also Pipher 2002). However, as with caseworkers, refugee/volunteer relationships were built on differential access to local forms of power and knowledge they played an important role in shaping how citizenship was viewed and enacted in Fargo. In addition to being economically self-sufficient, good citizens were expected to look and act a certain way. In addition to race and gender, the way a person smelled, dressed, sounded, and acted had an impact on his or her citizenship standing. In Fargo, some of these qualities included shaking hands when you met someone new, smiling (even to strangers on the street), and making eye contact. Several people told me they had a difficult time reading blank or angry facial expressions of some refugees; conversely, some refugees told me they could not understand why Americans smiled so much. In 2001, I was driving a young Southern Sudanese woman to an appointment and there were photo albums in the backseat. She asked if she could look at them and I said yes. She remarked that I was smiling in all of the pictures so "I must be a very happy person." Taken aback, I tried to explain the importance of smiling in America, but she did not understand why people would smile unless they felt happy. Volunteers expressed a variety of motivations for working with refugees: religious and/or educational reasons, a desire to teach, to learn, to make friends, as something to do in retirement, for curiosity about newcomers to Fargo, and/or they had 138 been recruited. Of the 13 volunteers I interviewed, 12 were retired or semi-retired; five were men and eight women. Of the 12, seven volunteered through the Giving+ Learning Program, which I discuss below, two volunteered through LSS, and two were independent of organizations. One was referred to me and another I found because he commented about refugees in Fargo on my blog.3 Gordon was one of the most active volunteers I met in Fargo. He became involved with refugees in 2000 through his Presbyterian church. He started by driving one refugee family to church, but learned more about refugees from another congregate, a Sudanese man who had been working for LSS as a caseworker. Gordon retired when he was 65 after working for a Canadian Steel Firm for 32 years. After retirement, he was looking for something to do. He found working with refugees through his church and with LSS to be very rewarding. After driving a Liberian family to church for a few weeks, he found that they needed more support. He and his wife began driving their kids to school and various appointments. Then they started helping several other families too. Gordon's deep level of commitment points to the necessary and powerful role of volunteers in refugees' lives. The amount of unpaid labor and financial resources that Gordon devoted to refugees (mostly to single mothers and large families from Liberia and Burundians from Tanzania) was remarkable. In driving refugee families to various appointments, schools, jobs, and church, in just one year, Gordon drove more than three thousand miles within Fargo. In 2007-2008, gas cost more than four dollars a gallon, thus he spent a great deal 3 http://girlinthenorthcountry .wordpress.com/2008/03/21 /integration/ 139 of money. For years, he and his wife purchased many things (clothes, appliances, toys, food) for refugee families, but by 2007, as a result of the recession, they had to curtail their spending habits. In addition to driving, Gordon taught refugees how to dress "properly" in the U.S. Gordon said it was particularly difficult to explain the need for undergarments, how to try on clothes in a dressing room and use supplies for women's monthly cycles. He and his wife explained proper hygiene habits (one refugee attempted to put deodorant on over her clothing, another on her face), how to safely and effectively wash clothes and dishes in a machine, which cleaning products should be used for what surfaces, and how to use a breaker switch. They taught refugees how to change light bulbs, shop in big stores, use EBT cards (food stamps), fill out job and welfare applications, cash checks and use the banking system, buy and take medication, time (and consequences for being late), and how to get around town by bus, car, and foot. While most caseworkers at LSS tried to help their clients with these tasks, caseworkers had many more clients than the average volunteer and thus volunteer labor was indispensable, especially for those refugees who came from refugee camps or countries where they had little, if any, experience with modern appliances, processed food, and urban living. Volunteers tended to have more time and more flexible hours than caseworkers, especially those who were retired. Like case managers, volunteers wanted refugees to become economically self- sufficient, but they differed from case managers in how long this process should take, and the means by which it should be accomplished. I asked Gordon what self-sufficiency meant to him and found that his definition was broader than independence from the state. ------------------- -- -~---- 140 Gordon described self-sufficiency as the need for everyday knowledge to help make ends meet, especially for refugees when they first arrive, and for those relying on the welfare state (see Scott 1998). He lamented how difficult this process of learning a new culture could be and the trust necessary to make it happen: Well, self-sufficiency means to function on your self. Know... how to catch a bus ... where to buy your groceries, know how to do your laundry, the ironing, just know how to function in everyday life. Know a little bit about electricity ... And though we do have seminars to try to teach 'em, I am sure they are overwhelmed and they find this very frustrating ... In addition to helping refugee families learn about necessary day-day-day activities, Gordon also helped them manage the welfare system, which he described as especially challenging because some families were always in need, very impatient, and not very understanding of bureaucratic government programs; this frustrated him. Volunteers like Gordon enjoyed helping refugees, and their work improved the lives of countless refugees, but they upheld a moral and cultural hierarchy, which placed Americans at the top and refugees at the bottom. Throughout my interview with Gordon, he described his relationships with refugees in a paternalistic manner. Lange, Kamalkhani, and Baldassar (2007) argue that mostly elderly, white volunteers with Afghan refugees in Australia had "a propensity to infantilise them, which could be interpreted as the tutors seeking to maintain a position of superiority" (39). For example, one day Gordon stopped at LSS during a busy day of driving Burundian refugees around town. He expressed annoyance and suspicion about a Burundian man having "too much cash." A caseworker explained that his company paid well and gave employees bonuses and overtime pay. Gordon nodded but did not seem convinced. Gordon seemed 141 exasperated or fatigued as he continued to list other things that bothered him about this family, like the way the wife sat on floor when she peeled and mashed potatoes, "She doesn't need to sit on the floor," he said emphatically, "this isn't the African desert!" Later, he said that LSS needed to tell people at "those classes" (cultural orientation) not to sit on the floor. Gordon displayed ample evidence of infantilizing refugees and feeling morally superior to the people he worked with. However, without such volunteers, refugees in Fargo would be helpless. Some refugees pushed back, calling attention to, and possibly upsetting, the power relationship (see chapters 6 and 7). Gordon described a scenario in which he was trying to help a mother at the bank: I was helping them with the bank account one day ... and the mother took the bank book away and said, "No, no." And finally I just said, "Ok, that's it. Then you do it yourself." And then Lutheran Social Services phoned and talked to the parent. I guess he complained and [LSS told him,] "Hey, trust the people that are helping you. You've got to be careful, but trust them..." We find that hard to understand, why they want to do it their way, and we try to help them, and... we take them to the bank and teach them and teach and teach. So that's hard, but I guess it will take time. Building upon Marcel Mauss's (1970) notion of the gift, Harrell-Bond (1998) asserts that aid debases the one who receives, especially when there is no intention (or ability) to reciprocate; "the act of giving is not simply mechanical; the gift defines the status and power relationships which exist between the giver and the one who receives it" (149); gifts do not come without self-interest whether given by the state or by individuals. As an upper-class, well-intentioned Christian white woman, who was not formally employed. Bea was a good example of the kind of volunteer in Sioux Falls, South Dakota, who saw refugees as "recipients of aid." Through her church, she had volunteered with refugees for more than 20 years and spent endless time, energy, and 142 love, not to mention a great deal of money in helping Cambodians, Ethiopians, Afghans, Bosnians, and Somalis. She explained to me that she believed that all refugees should have a commitment of about a l2-member team for the duration of at least at year, and "preferably for a lifetime." She said, Honestly, preferably for a lifetime for me, to be a mentor and friends ... I just think that with that support there's nothing those families can't accomplish ... I mean we have such wonderful people in the Midwest, [and] I really think that other communities in [the state] should have the opportunity to help these people ... you know just like a sprinkle of them, a few families here and there and shore them up and love them and welcome them and help them for the rest of their lives. During the course of our interview, Bea cried several times when recounting a particularly positive of a story of a refugee who managed to pull him or herself up by the boot straps. She told "her" refugees that their kids should be at the top of their classes so they could go on to live the American dream and their kids could have everything, just like American kids had. In other words, Bea's ideas of a good citizen had to do with being economically independent and providing not only love, but also material culture to one's children. She said, "I do think that if some of these people weren't struggling so much I believe they would make better personal choices and we wouldn't see so many refugee names on the crime lists, the court lists." Rather than attributing the struggles of refugees as a result of social inequalities, Bea attributed them to a lack of "better personal choices" and a need for more emphasis on hard work and self-sufficiency. Such paternalistic attitudes toward refugees were problematic because most refugees did not have the same access to resources as U.S.-born citizens and because the idea that refugees needed "a l2-member" team denied them any of their own agency. 143 However, some critics of self-sufficiency (e.g. Cruikshank 1999) overlook the important and necessary empowering aspects that self-reliance brings. It is important to recognize that processes of social citizenship that aim to make citizens self-sufficient can be oppressive but they can also be liberating. For example, refugees who have come from more oppressive states and who have survived various forms of state-sponsored persecution and violence have opportunities in the U.S. that they did not have in their home countries. In this way, empowerment should also be seen as a strong form of hope and resistance to multiple forms of oppression, providing refugees with a crucial sense of personal power and self-worth. Volunteers assisted refugees in becoming upstanding members of the community and thus many of them tended to not only pass along tips about dressing and being on time, but also cultural beliefs. For example, being friendly is not integral to survival, but it is integral to establishing a reputation as an upstanding citizen in Fargo. The Giving+Learning Program Founded in 2001, at the end of the refugee boom to Fargo, the Giving+Learning Program (hereafter the Program) was an example of a civic organization that emerged organically to address the needs of what it viewed as an overwhelmed refugee population. It paired refugees mostly with retired volunteers and college students who provided English language skills, which the organization saw as the biggest barrier to full membership in society. English Language Learning (ELL) classes were available to adult learners at local schools, but families faced enormous challenges with transportation, childcare, and employment schedules. Aware of the barriers to English language 144 acquisition, the Program provided funds for childcare (including to family members and neighbors) and transportation to tutoring sessions. In 2007, the program boasted more than five hundred volunteers who had assisted hundreds of refugees, usually tutoring one to two hours per week. As a strictly nonprofit, church-sponsored organization with a staff of two and a half, the Program had a great deal of flexibility (Figure 9). Volunteers for the Program face no reporting activities and no training or background checks. This was a point of contention with LSS, which conducts background checks on all of its volunteers. Like at CCSS, most volunteers at the Program were white, Christian women, although there were a few men. Since its founding in 2001, the program expanded; while it still relied heavily on retirees, it also recruited college students and other community volunteers for tutoring. It sponsored summer camps for New American mothers and children, and hired a part- time employee who helped refugees with their permit tests and driving lessons. Figure 9: The Giving+Leaming Program staff in their office 145 Muriel's name often surraced in conversations about refugees in Fargo. Muriel was a retired professor of French, an active member of the Catholic Church, and one of the founders of the Program. Countless people told me to talk to her because they lauded her and the Program as an example of excellent organizational leadership for refugees. Muriel believed that one-on-one mentoring was the best possible scenario for assisting refugees with English language learning and for building bridges across cultures. She also saw the kind of relationships that developed between mentors and tutees as a way to decrease xenophobia and racism: There is ... hidden racial prejudice. It's been focused before on American Indians because that's the only minority we've had. And it's pretty deep. So that you may not even be aware that you're doin' it and I hear it over and over again, such as ... " I can't tell you where they're from but they're dark." Because everybody here isn't dark. And I notice it myself. I mean anytime I'm in a group anywhere, everybody's white, so I think to pretend it isn't here is pretty unrealistic. I think what I see with the Giving+Learning is that if you were sitting here with me, and you had a conversation for every week for an hour, you become very real, and I become very real and I would probably be sharing life stories and family stories. It's all we do. So that particular barrier-breaker may be more valuable than picking up how to say "chair" and "table" and "silverware." But I think ... this is a very isolated part of the country. Unlike many County employees, and more in line with views of LSS staff, Muriel was not afraid to discuss race and racism. She acknowledged the power of mentors in shaping their own and others' views about race. Shirley, who had recently finished her Ph.D. in Education and was in her early sixties, was a volunteer with the Program. She explained to me her realization of what structural inequalities \vere and how "appalled" she \vas to learn and realize what this meant. For this transformation in thinking, she thanked her graduate level classes in multiculturalism that focused on the history of Native and African-Americans in the U.S. 146 The classes made her angry and motivated to do something about prejudice and discrimination. She started "awakening to prejudices," and decided to write her dissertation on literacy acquisition and maintenance of culture among refugee learners. She volunteered with the Program to give back to the community and in hopes of finding New Americans to participate in her dissertation research. At first she tried working with Bosnian Roma (see chapter 6). For five months, with the help of Bosnian interpreters, she tried to gain access to the Romani community, but did not succeed in finding anyone to interview for her project or who could explain Romani culture to her. In describing those months, Shirley said that she was trying to "access" Romani culture, and she felt "scared," "frustrated," "constrained," "hesitant," and "pressured" (for example, to buy rugs that Roma offered to sell her). After she was not able to find any Roma to interview, she decided to work with Southern Sudanese language learners instead. Shirley provided vivid examples of the moments when she forced herself to confront her fear of people of color, especially black men. In telling me how she found interviewees for her dissertation research, she explained a first meeting with one of her male Sudanese interviewees: I approached every person, every male on campus, you know, of a different culture and ethnicity than my own [and] I was surprised at the great number of individuals who possibly could fit that description [e.g. who were black]. So I decided to sit down and calm down and try to wait it out. As I was waiting, there was an open area... where ... a very tall gentleman was leaning on the trash containers smoking a cigarette. And I thought, "Hmm." ... I went [over] and I asked if he was the individual, and he looked down from his big height and said, "You have found me." So here was another individual that I would be fearful of in another situation. Like cess workers (chapter 4), Shirley often used the word "ethnicity" in place of race. 147 For another interview, Shirley hesitantly went alone to meet an older Sudanese man, who was also working on his Ph.D. in Education. Taking charge of her fear, she forced herself to go into the school and meet with him. Recounting this scene, she said, I was not ready to make the emotional connection. I did not expect to have that happen. Everything dropped away, it was one human being interviewing another and sharing the sadness, what had happened to that individual and the trauma experienced by that family. What also came forth was the love and the family commitment that was different from my background. In the area in which I grew up [Chicago], many women were raising their children without a father image or role model in the home... But perhaps - I hesitate to bring the word "race" in, but that may be what some people perceive if individuals don't look like the person doing the looking - there appears to be a bias ...And there are instances that reinforce that kind of thinking. But what I was faced with was nothing that would indicate that at all. Love, honor, fidelity, going through extreme conditions to hold the family together, to help them make a new like in a country other than their country of origin. And I did not expect the connection that this is the home now, this is their home, and this is where they're choosing to stay. Citizenship was sought and gained, and the individuals I interviewed were interested in supporting their homeland, but they saw themselves and their family as Americans, as being active participants in the community, the American community of which they were a part. The Sudanese man that Shirley interviewed challenged her deeply entrenched beliefs that citizenship meant a relationship between an individual and one nation-state. Shirley came to see that citizenship had as much to do with contestation and belonging, sometimes involving several cultures and nation-states at once, as it did with formal legal status with clearly defined rights and responsibilities (see also Yuval-Davis and Werbner 1999; Yuval-Davis 2004). In talking about her experiences in the Sudanese community, Shirley's descriptive words changed from feeling scared, pressured, and hesitant as she did among Roma to "connecting," "listening," and feeling pity. By taking what she called "a leap of faith," Shirley began to unmute and give voice to the racism she admittedly carried before she took graduate courses for her Ph.D. and began working with refugees. 148 Shirley's attempts to consciously combat her own lack of knowledge and fear of people from other cultures were remarkable. However, it was not all encompassing. Shirley taught English to one Southern Sudanese woman with the hopes that she would agree to an interview with Shirley. Shirley tried several times to schedule the interview but the woman always had an excuse for not being able to make it. Finally, Shirley found an interpreter, a man who was related to the woman, and the woman tentatively agreed to an interview. Shirley told me that, during the interview, the woman continuously rocked back and forth. I asked Shirley why she thought the woman was rocking, and Shirley responded, I believe, from what I could see and determine, the participants of male ethnicity spoke for themselves; they were assured. It was the participants of female ethnicity, they seemed to want and need the approval or acknowledgement or permission from their husbands or a male in their family. Instead of questioning the woman's desire to be interviewed, Shirley believed that Sudanese sexism caused the women's discomfort. Whatever her reasons for rocking back and forth, the woman had clearly been uncomfortable. Shirley should have ended the interview. However, she interpreted the woman's discomfort through her own biased lens of understandings of sexism in Sudanese culture, about which she knew very little. Like Shirley, Glen learned about structural inequality, especially racism, through his volunteer work with refugees that started after retirement. Glen was excited and felt incredibly privileged to have New American friends. Ten years ago, Glen said, he did not kno\x; anyone from another country. Then he started volunteering for the Cultural Diversity Resource Center (CDR). Glen was half Norwegian and half Swedish and referred to his ethnic roots several times. When I asked him to explain Norwegian/ 149 Swedish Fargo culture, Glen said, "80 percent of the people around here say one thing to your face, something politically correct, and then tum around and believe something else." According to Glen, the city-supported CDR so that they could say they did something about diversity, but they did not deal with diversity in a systemic way. Glen explained to me how powerful he felt racism in Fargo to be by telling me that for the decades, he was "a closeted Democrat" at his job as an actuary. He was afraid that, as a Democrat, he would not be accepted by his co-workers, or might even be fired. He saw well-qualified men, mostly from Asia, interviewed for open positions, but were always turned down for the job. Glen "didn't have proof," but he suspected that race had something to do with it. After he started volunteering at CDR and later at the Program, Glen began to notice structural inequalities. He explained that a friend of his, a black woman, had been pulled over by police for speeding. She had been driving her boyfriend's car and her boyfriend had a criminal record. Glen went with her to court to fight the ticket and could not believe the differential treatment he witnessed between black and white defendants. He saw "a white kid with three prior convictions of drunk driving get off." Glen's friend had to pay a 700 dollar fine for speeding. The difference, he said, was "skin color and having a lawyer." Glen went on to describe how "bitter" and "outraged" he was at the system. He "used to be more optimistic about the way people treat each other." Ten years ago, he said, he thought differently. "But now," he said, "I think people always have and always will treat each other with prejudice and discrimination." At one Program appreciation coffee, where volunteers came together a couple 150 times per year to share stories and offer mentoring tips, I met Ilene. Ilene told me she had been volunteering with New Americans for almost 15 years. She and her husband had been farmers. After he died in the late 1980s, Ilene did not know what to do with her time. In 1993, she started volunteering at LSS. Her first family was a single Armenian mother and her children. Ilene noticed that the family did not have any curtains and they lived on the first floor, "where people could see right in." Ilene made the family some curtains, and over the course of the next 15 years, she made about 600 more curtains for New American families. Ilene took great pride in making apartments feel more welcoming by hanging curtains and photographing the families and then framing their pictures to hang on the walls. In the 1990s, Ilene often helped with apartment set-ups. She said, "I don't like to brag, but I have helped hundreds of New Americans." Like Gordon, Ilene had driven refugees to job interviews and other appointments, but by 2000, because of poor health and the challenges of getting around, she cut back on her volunteer hours. Since the early 2000s, she had been working with young men from Sudan. She pulled out several pictures of a man who went back to Sudan for seven months. Delighted to show these photos, Ilene said that he was so grateful to her for all of her help that one day this six-foot-six inch-tall man "just reached down and hugged me." Ilene's life had been enriched by her experiences with New Americans, and vice versa. In some ways, retired women and men like Ilene and Glen needed New Americans as much as New Americans needed them. Several volunteers told me they needed to feel needed; other mentioned the desire to meet new friends and they wanted to feel as though they were still full citizens. Unlike when they were younger, raising families, participating in 151 the labor market, and/or traveling, some women and men felt that the refugees and tutoring (or civic engagement in general) brought the world to them and made them feel like "worthier" citizens. One of the part-time staff members at the Program referred me to Doug, a man in his sixties, who learned about refugees through his job as a Handiwheels driver. Leah told me that I should talk to Doug because of his good heart, his desire to get to know refugees, and his remarkable life after having survived Hodgkin's disease in his twenties. Doug, a tall, wiry white man, and his wife owned a frame shop for about 20 years until lack of business forced them to close it. Doug was an amateur nature photographer in his free time and after each of our meetings, he sent me thank you notes on cards with a photograph that he took. At our first meeting, Doug spoke of his deep appreciation for the prairie and nature. Slowly he began to tell me about his friendship with Simon, a Sudanese man he met while working as a driver. Doug looked forward to his conversations with Simon about topics as wide ranging as food, transportation, jobs, and dating. He found it strange that Simon wanted to get married but refused to marry his current girlfriend because he wanted to go back to Sudan to find a wife who would be more subservient than the Sudanese women who were "spoiled" in America (see chapter 7 and also Shandy 2007). One Thanksgiving, Doug brought Simon and his extended family a deer that he had hunted, and the men became fast friends. Doug also started speaking with other refugee passengers and became friends with men from Somalia. Unlike some volunteers, who appeared to be drawn to refugees because of their suffering, Doug stressed that he would prefer to know more about 152 refugees' culture, not about war. Doug was not interested in making refugees into proper citizens per se, he wanted a mutually respectful relationship. Doug demonstrated the dangers of homogenizing the dominant white culture. Through Doug's experiences with refugees, friendships emerged, not out of feelings of civic responsibility, but because he connected with refugees as people and friends. I interviewed women in their eighties who saw tutoring refugees as an extension of previous work, for example, as activists on behalf of women, people of color, and the Democratic party. These women did not like the stereotype of older women as idle; they understood how racism, classism, and sexism operated and sought to combat it from an early age. For example, Joan grew up in a "very Republican family" in New Jersey. She attended New York University and later Columbia, became a registered nurse, and married a strong southern Democrat, who became a professor. From the East Coast, they first moved to Denver, Colorado, and then to Minot, North Dakota, where they raised three daughters. Joan moved to Fargo after her husband died. I asked her why she volunteered and she said, "You take me off guard because there are so many things that you volunteer for. I mean even with your children, you just are volunteering all the time. Either you're a 4-H leader or whether you're a Brownie leader, I worked ... at Minot State University as a volunteer. .. " As Joan and many feminist authors pointed out (e.g. di Leonardo 1991; Hyatt 2001), distinguishing between care giving, unpaid women's labor, and volunteering was a challenge. Joan saw her role as a volunteer as an extension of her previous and work experience with her family. 153 Joan also openly discussed racism as a problem in Minot, especially the refusal to discuss race and discrimination and prejudice against Native Americans. However, she believed that Fargo was a better place for refugees than larger metropolitan areas like New York because in New York you would be up against... so many different ethnic groups that they [would] have not been exposed to, even in Somalia or Liberia. I mean this would be just so daunting to them. Here they're just dealing with white people, probably German, Norwegian, Scandinavian ... On the most part, it's friendly and it's easy to assimilate. When I asked Joan if it was difficult to move from a dense, culturally diverse part of the county to a more rural, homogenous place like Minot, she said that it was a great place to raise a family and they traveled a lot, which made things easier. Because of the Second World War, Mary Jean (Figure 10) proudly finished college at Iowa State University at a time when significantly fewer women than men attended college. She married her high school sweetheart and converted from the Presbyterian to the Catholic Church for her husband (which was rebellious in the 1950s Midwest). She spent years challenging the Catholic Church, especially on abortion rights. She angrily left services that preached against abortion. In order to stop her from embarrassing him, her husband brought her the Sunday paper, made her breakfast in bed, and they agreed that she did not have to go to church any more. Much to the chagrin of her mother and some neighbors and friends, in the 1960s, Mary Jean and her husband took in several male graduate students of color as boarders. Again to the outrage of community members, when she was in her thirties, Mary Jean took a college level Home Economics class that went to Europe for five weeks. She cooked enough food for her 154 husband and their five children and went on the trip. When she turned 40, Mary Jean got unexpectedly pregnant and threatened to abort the child if it were not a girl. To her husband's great relief, it was a girl, and they kept the child. Soon after, in order to prevent herself from getting pregnant again, Mary Jean got a hysterectomy. Having a hysterectomy was illegal at the time unless the woman's life was in danger and she had her husband's and a church's consent. Figure 10: Mary Jean in her apartment In 1980, Mary Jean ran for office as a Democrat but did not win, perhaps because of the Republican landslide victories that year. She told me she felt discriminated against as a woman during her campaign and while volunteering for the Red Cross: I went door-to-door and campaigned. I was told by - I would not say intelligent people - but college educated people that you should be home baking cookies for your grandchildren. At the time I didn't have any grandchildren, all my children were in school, but I didn't have any grandchildren... Another woman asked me, 155 'Who's going to take of your husband if you win?' 1... was married to an attorney who was gone three, four days a week... nobody ever asked him, who's going to take care of me when he's gone ... but those were comments that I received when I ran. [... ] I was a stay-at-home mom so to speak but I was always involved in community activities, I did not have to be a wage earner. .. [but] when I filled out the little blank of occupation, I did not put housewife. I was not married to a house, and I was not solely a homemaker. I was a community volunteer and I had my thirty-five year pin from the Red Cross... It was extremely rewarding time of my life because I could get out into the world, work with people and broaden my horizons. I guess I've always been one to really want to broaden my horizons because I'm involved in the Giving+Learning [Program] and the university classes that are taught here ... by professors from Concordia, NDSU, UND. I'm just not wanting to sit in a wheelchair; in fact I don't even own one (laughs). Mary Jean did not have to participate in the paid labor force because her husband was a well-paid attorney, but she did not want to be sequestered in her home. For Mary Jean, volunteering was a way to better herself and the community. It was not an extension of her motherly or private sphere duties, rather it was a way to participate in the public sphere assisting the community. Volunteers related to refugees through their own life experiences. Despite generational differences, Mary Jean felt connected to refugee women she tutored because, like her, they were mothers and women. Like several tutors, Mary Jean was outraged at the racism and xenophobia against refugees in the upper Midwest. She worked with a number of Somali women (who are Muslim and usually cover their heads) and strongly believed that the U.S. citizenship test was biased against Somalis because the examiners, who could chose from a long list of questions, would ask Somalis more difficult questions than other groups of refugees. When I asked her why she chose to work with the Program, she said she "needed to be needed." She also strongly believed that refugees should learn the English language, like her ancestors from Europe did. 156 Lie et al (2009) demonstrate that, for older people, volunteering is an expression of citizenship. They argue that voluntary organizations depend on the unpaid services of older volunteers, a majority of whom are women; thus, shifts in welfare policy tend to emphasize self-sufficiency, often to the detriment of vulnerable members of society, like the elderly and refugees. Older people turn to voluntarism for two main reasons, for leisure and work, and for care and civic consciousness. In their study, older volunteers demonstrated a strong commitment to society that counterbalanced individualistic and instrumental reasons for volunteering promoted by the state and the market. Government views of volunteering tend to been seen as a route to paid work, where citizens are viewed as workers and consumers (see also Cohen 2003); on the other hand, older volunteers saw voluntarism in line with the 'common good' and feminist perspectives of 'caring citizenship' . Helen became involved in the Program because she wanted to be useful; she was in her eighties ~nd, despite ongoing health concerns, she "did not want to do nothing" and she enjoyed "helping people." Like Mary Jean, Helen saw herself as a trailblazer for women. The child of poor immigrant farmers who had a "pioneering spirit," Helen grew up in a small town in northern Minnesota and identified herself as Czech and Norwegian. She married and had three children and worked at Concordia College in Moorhead, Minnesota, for years, where she met Muriel, who recruited her for the Program. Throughout her life, Helen was involved in the League of Women Voters and the American Association of University Women. In 1965, she attended a women's conference in Houston, Texas, where she saw Gloria Steinem speak. After she retired, 157 she moved to Slovakia and taught English for four years through a missionary organization. She also traveled with friends to Malaysia, Thailand, and China and all over the United States. Unlike many volunteers, Helen acknowledged the power differential between mentors and refugees. The first person she tutored was a Kurdish woman from Iraq who survived Saddam's 1979 attack on a village in Kurdistan. Regarding their relationship, Helen said, She was a very, very pessimistic person and after a while I just could not stand working with her anymore. She never saw the bright side of anything. She had no children to occupy her time, she had no personal resources ... she wouldn't learn what I was trying to teach her, so I basically gave up on her. .. but I really pitied her and that's not a good feeling to have towards someone you're working with. Helen understood that pity had to do with power. Some volunteers portrayed refugees via positive or negative stereotypes: either as poor people to be pitied or uncivilized Africans who needed uplifting. Helen saw refugees as part of the community but understood that many people did not feel the same way that she did. Joan, Mary Jean, and Helen were exemplary volunteers in terms of open attitudes towards refugees. Generally speaking they displayed little prejudice and some awareness of discrimination against refugees; they also challenged the social hierarchies that so many average citizens and some volunteers displayed. Part of this had to do with their class; all three women were college-educated, well traveled, and politically progressive. Other volunteers had very different lives. In 2008, Vonnie was an 86-year-old volunteer with the Program. As a poor white woman and with the help of the state, civil society, and her own initiative, Vonnie 158 overcame poverty and abuse to become a celebrated volunteer praised in neoliberal terms. Her difficult childhood and marriage as well as her experiences with the state and private sector as a former client strongly influenced her role as a volunteer and the way she viewed poverty, race, and culture. Vonnie told me that the first refugee with whom she was paired was a Somali woman whom she did not like because the woman was too quiet and cold, not friendly or talkative. Sometimes the woman was not at home when they were supposed to meet and when Vonnie asked her sister where she was, the sister was also "rude", so Vonnie ended the relationship. Her next assignment was a young African man (she did not know from which country). Vonnie did not like him because when she called him, she had to "listen to awful African music for five minutes." Vonnie compared refugees with American Indians. She said, "they have no sense for time; they don't like to work." Shortly into my interview with her, after discussing her mentoring of refugees only briefly, Vonnie began an unsolicited testimonial. She was born into a Norwegian- American family of 15 children in western North Dakota. Her parents were strict, religious Missouri Synod Lutherans. Her father was a severe alcoholic, who regularly beat his wife and kids, and by the eighth grade, Vonnie was forced to quit school so that her father could send her to neighboring farms to work; she "had to work like a dog at home too." Vonnie said that the values she learned growing up were religion, how to work, and respect - "but not respect for one self - you don't take care of yourself at all, just respect for others," which she values today. Vonnie also said that she and her sister were "abused" by their brother. Vonnie married a man who continued to abuse her body 159 and her labor and who eventually left her destitute, depressed, and alone with his equally abusive family and three small children, including twins. With help from the state welfare program, she eventually pulled her life together and moved to Fargo where she found work, began acting in a local community group, and participating in various programs like the Program. Vonnie told me she felt like she was "coming of age," learning new things and enjoying life in ways that she could not do when she was younger, poorer, and in abusive relationships. Vonnie's story highlights the extent of the Protestant work ethic in the upper Midwest. Vonnie's racialized perspective on refugees, American Indians, and other people of color had as much to do with culture as with race and class. By culture, I mean a worldview that takes into account ideas about work, money, time, family, gendered division of labor, spirituality. The emphasis on self-reliance, hard work, modesty, friendliness, and respect for others (but not oneself) was not unique to Vonnie. It manifested itself throughout human service agencies and nonprofit organizations, became strongly in the neoliberal era, and informed how refugees experienced social services. I met Chris as a result of a post that I made about refugees and integration on my blog. The day after Chris first commented on my blog, Sinisa (the Director of New American services) approached me to talk about Chris's comments. Sinisa had been warning refugees about Chris for sometime and kept a file on Chris because he believed that Chris was dangerous to refugees and LSS. Before coming to Fargo, Chris had established a record of critiquing resettlement agencies in his native Chicago and in Minneapolis. He contributed to a blog about refugee resettlement that had a strong ---------------- ------------------------------- 160 nationalist, racist, anti-refugee resettlement and anti-government attitudes.4 Although Chris himself was an avowed "refugee advocate," cognizant of structural forms of inequality, which he felt resettlement agencies perpetuated, he contributed to the blog because it was a good way to vent his frustrations with resettlement agencies. Chris wrote on my blog that he felt drawn to refugees5 initially by my knowledge and concern about what brutal dictatorships around the world have done to people. Much of it we supported in our cold war struggle with totalitarian communists ... I also know what it is to be brutalized. I got an early education when I was bullied as a child. I suppose most of (us] have. When I became an adult I became fascinated with how power is used and often abused. In my three-hour interview with him, he spoke about his political views (radical democrat to more libertarian) and his shock at the neglect and "abuse" of refugees by resettlement agencies. He claimed that LSS (and other agencies in other cities) did not help refugees find jobs. They purchased cheap, shoddy goods for refugees' apartments; he felt refugees deserved better. Chris went to garage sales and looked through garbage containers to find refugees better quality furniture and goods than the standard Walmart goods that LSS purchased. He argued that LSS could do the same. Chris attempted to attend meetings between refugees and caseworkers at both LSS and CCSS and threatened to call the police if he was not allowed in. Representatives from the agencies described Chris as belligerent. Chris rationalized his behavior as challenging both a bully system that did not have refugees' best interests in mind and a "public" agency (LSS) that needed to be held accountable by citizens. In some ways, 4 http://refugeeresettlementw atch .wordpress .com 5 http://girlinthenorthcountry.wordpress.com/2008/03/2l1integration/ 161 Chris provided an apt critique of resettlement in terms of a lack of accountability and the relationship between refugee resettlement and the job sector in North Dakota. He believed that the resettlement program was little more than an economic boon to the state of North Dakota, which was losing its population and needed more workers. He did not believe that LSS was doing its job training workers or helping them apply for jobs. He thought there should be more assistance for refugees in general, and LSS should be held responsible for this. He also believed that Fargo had a "small town" mentality; everyone knew everyone else and like him, refugees were not "in the know." To paraphrase Chris, refugees suffered from lack of information about the strategies towards social citizenship and thus they would not be able to achieve the status as "worthy" citizens. However, the means with which Chris interacted with the system on behalf of refugees discredited the power of his critique. His belligerence masked an irrational, perhaps misplaced, anger. Chris was not the only volunteer whose life was fixated on bettering the lives of refugees, but he was the only volunteer that caused LSS to question the safety of their program. For example, Sinisa told me that he believed Chris capable of entering LSS with the intention of committing violence. Other than Chris, the average volunteer I met was not familiar with LSS mandates and did not have a strong opinion about the resettlement program, other than it was a good thing for the Fargo community. The directors and supervisors of other nonprofits, however, continued to critique LSS. Muriel, the director of the Program, regularly called LSS to complain about their lack of collaboration, but according to LSS, she refused to meet to discuss collaborative projects. Muriel told me, 162 I think they have forgotten how to collaborate. They can't do it all by themselves. Nobody can. However, are they asking others to interact? Uh uh. I don't think it seriously cuz I talked to the director of Cass County Social Services and she said she was ready to bring criminal charges against LSS for the way they were misusing their funds. She didn't, but I mean there's been a long history of not liking each other and not sharing. I don't think you can survive without collaborating. I don't think there's anything you can do all by yourself. Representatives of LSS repeatedly told me that they attempted to create an active partnership between LSS and the Program on several occasions. As the gateway organization, LSS staff tended to see their role as fostering these collaborations between refugees and other community members. The more relationships that developed independent of LSS, the more successful the resettlement program would be. It was unclear to LSS exactly what governmental and other nonprofit agencies wanted from them; from some, they were not doing enough to help refugees integrate into the larger Fargo-Moorhead community, and for others, LSS was over involved (see chapter 3). Whether upper level organizational actors got along or not, all of the public and private programs were clearly necessary to ease refugee's adjustment to life in the United States. As one LSS worker told me, LSS did not get along well with Muriel, but one afternoon she overheard three or four Program volunteers, discussing how enriched their lives were because of the Program and the refugees they met. Cindy said, unfortunately, they do not hear positive comments like that nearly often enough. It made her proud of the resettlement program for the kinds of relationships it fostered, but it also made her proud of the Program for what they did for refugees on a day-to-day basis that LSS could or did not. 163 In 2009, Muriel won a national prize from a large-scale investment firm focused on elderly "social innovators," which included a check for $100,000 to be used for future work. According to local sources, Muriel did not give the money to the Program; rather, she kept it for herself. After increasingly strange and inappropriate actions, Muriel's boss and co-workers met with her to express concern about her mental and physical health. She reacted with anger, and before quitting, she told local donors that the Program would end when she left. After scrambling for months to secure donors, in 2010, the Program was surviving with one and a half full-time staff. Muriel's former colleagues attempted to meet with her several times, but she refused. In April 2010, they had still not discussed the conflicts, or strange behavior, and none of the staff believed that Muriel would give any money to the Program. Regardless of class or organizational affiliation and job, the people with whom I spoke and who had spent their lives in North Dakota, unanimously praised hard work and civic engagement as crucial factors towards good citizenship in Fargo. LikeCass County workers (chapter 4), volunteers praised the benefits of working hard, saving, buying only what you need until you know you have enough, and earning one's way as a citizen. Although there were significant variations in how they viewed the role of the welfare state, they all emphasized hard work. Many also mentioned the need for churches to get more involved in refugee resettlement again. I think this can be explained by strong Christian values that are imbued in organizations' and in individuals' lives. For example, Mary Jean who was a strong supporter of social welfare, and a strong critic of the Catholic Church said, 164 You've got to have somebody when you come here and I think you have to go through a church... The government isn't going to take you by the hand, you have to go to the government to say, I want a job, the government isn't going to go to you and say we need you... But a church group may. [... ] I would [also] encourage new Americans to be joiners in Y activities, in city functions even such as attending school board meetings, get involved in your children's schools and learn with them and get involved in going to city council meetings, learning how we operate in the United States and what our government, how it evolves and what it does. Mary Jean did not see herself as a "housewife," but as an educated woman, mother, and community volunteer. Because of her race and her upper class status, Mary Jean was the kind of volunteer who was lauded as an exemplary citizen in Fargo. Because of her gender and her age, and the fact that she did not participate in waged labor or politics (she ran for election but lost), volunteering made her feel like a more worthy citizen. As such, Mary Jean advised refugees to follow this path. Likewise, caseworkers at LSS who were white, Christians and raised in North Dakota believed that the churches could playa larger role in resettlement. Roy, an LSS employment specialist who had lived in North Dakota for most of his life, said, Even though the federal government supports the refugee program, I think - and this is not meant as a criticism against churches because they do a lot - but I think they could do more. I remember a time when someone needed help or was hurting, they always turned to the church. They always turned to the church. And the churches were there. Social and religious citizenship in Fargo were intimately tied. Churches and church volunteers used to play the key role in refugee resettlement. The publicization of resettlement and the burnout of the churches resulted in an increased role of the state but religion remained a driving force in how citizens interacted with refugees and how refugees interacted with state agencies and civil society institutions (chapters 6 and 7). -------_.. -- ----- 165 Conclusion Jean Comaroff and John Comaroff (1997) show how the complexities of South African colonialism were shaped by the ordinary through missionaries' influence on Tswana domesticity, fashion, architecture, work ethic and practices, agriculture, relationship to European objects, medicine, markets, laws, ideas about ethnicity, class, and gender, notions about the individual and family, and more. Moral degeneracy was defined in the colonial context as a combination of the above-mentioned constructs, which were continuously shifting; this is culture. Like missionaries in colonial South Africa, volunteers served as foot soldiers for certain forms of citizenship, both positive and negative, progressive and conservative, mostly rooted in Christianity and the Protestant work ethic (see chapter 1). For some refugees, like Southern Sudanese (discussed in chapter 7) this worked out well; for others, like Bosnian Roma (discussed in chapter 6), it did not. Many volunteers were aligned with powerful organizations, like CCSS and LSS, that served the interests of social citizenship, while other volunteers challenged such agencies. Some volunteers had progressive ideas about race, class, and gender while others were, in fact, racist. Whatever their connection to structures of power, volunteers influenced quotidian aspects of citizenship. In other words, the power that volunteers had in shaping how refugees became citizens should be interrogated. Some volunteers spent dozens of hours a month with refugees in their homes while others never entered a refugee's home. Some invited refugees to their own home while others preferred to teach refugees at the library or at the Program's office. -------------~------- 166 The power of refugees in conversely shaping how volunteers, as well as caseworkers, teachers, and other Fargo residents, viewed citizenship should not be overlooked. Refugees perpetuated, resisted, and accommodated everyday practices that aimed to make them into good citizens. These responses and acts were shaped by their political, economic, and cultural backgrounds. In the next two chapters, I focus on refugees from Bosnia-Herzegovina (chapter 6) and South Sudan (chapter 7). 167 CHAPTER VI RE~'UGEES ~'ROM BOSNIA-HERZEGOVINA: BOSNIAKS, ROMA, AND THE BOSNIAN MENTALITY On a cold, grey January day, I met Hajro, a Bosnian Muslim (Bosniak), for coffee in his apartment in downtown Fargo. In his mid-fifties, Hajro was a soft-spoken man from north central Bosnia, the youngest of five brothers and four sisters. Hajro grew up poor, "knew how to go to bed hungry," and was beaten for complaining about it. But he worked hard and achieved a comfortable lifestyle: he had a family, a steady income, and yearly paid vacations. Hajro worked as a carpenter in his younger years, but eventually became the manager of an oil refinery. Then the war started. Chain-smoking and crying intermittently as he sat across from me at the small kitchen table, Hajro told me that he saw a soldier shoot his disabled oldest brother in the head twice before his brother even saw the soldier. Hajro watched helplessly from his standpoint in the hills. The war in Bosnia, he said, was a prljav rat (dirty war): "How can you even call it a war when you rape women and children?" he asked rhetorically. "That's not war, when you don't fight other soldiers, that's not war." Through more tears he told me about his fears as a soldier, when he first starting raiding Serb bunkers, and how "he got used to killing people." Years later, Hajro survived a gunshot wound and fled to Germany to be with his family 168 only to find his wife with another man. In 1998, he left his wife and adult children and came to the United States as a refugee. Within two months of his arrival, he started working in a chicken plant in Pelican Rapids, Minnesota. Hajro worked at the plant for more than ten years, until he was laid off because he refused to take on more responsibility without more pay. Hajro met Tracy, an American woman about his age, at a casino. Before Hajro met Tracy, he "didn't have a life." He "worked, went home, worked, went home, worked, went home." Hajro and Tracy were friends for two years before they started dating. Tracy worked at a state agency and helped Hajro apply for unemployment. Hajro became a U.S. citizen in 2007 and was hoping to find another part-time job until he was eligible for social security. In the meantime, he cleaned the house, cooked, and waited for Tracy to get home from work. He told me he would never do that in Bosnia, "but they have a different mentality over there." For Hajro's generation and social class, there had been a clear gender division of labor: only women cooked and cleaned. Hajro asked me if I had ever heard a Bosnian woman tell a man he was crazy, because Tracy did that all the time and he thought it was funny. When I left the apartment that afternoon, Hajro gave me a gift of three little coffee spoons and said I should come over again when Tracy was home. About a week later I saw Tracy at her office. She told me that Hajro had found out I had been tutoring a Bosnian Rom (Gypsy) for the citizenship test and because of my association with Roma, and that family in particular, Hajro did not want to see me again. I open this chapter with Hajro's story because it included many of the elements of good citizenship for the average Bosniak in Fargo: appreciating a good life in the former 169 communist Yugoslavia, surviving war in Bosnia, working hard, relying on the social safety net (but only when absolutely necessary), changing gender relations from Bosnia- Herzegovina to the United States, the triumphs and travails of love and community, and finally, a dislike (if not overt) hatred for Roma. In this chapter, I argue that the combination of social status and cultural practices among ethnic groups in the former Yugoslavia played a key role in shaping the ways in which Bosnians in Fargo conceived of citizenship, race, ethnicity, class, and gender. This chapter explains some of the political, cultural, and economic influences of the former Yugoslavia on Bosnians in Fargo that shaped how they interacted with each other, the state, and wider society. I provide an overview of socialism in Yugoslavia and the 1992-95 war in Bosnia-Herzegovina (hereafter BH). I discuss regional, ethnic, gender, cultural, and socioeconomic distinctions in the former Yugoslavia and how these categories transformed when Bosnians came to the U.S. I compare and contrast two ethnic groups from BH, two of the most represented in Fargo: Bosniaks, who were mostly secular or ethnic Muslims and did not practice Islam, and Bosnian Roma (Gypsies) who were also secular Muslims, but had a different ethnic and cultural history than Bosniaks.1 I explain why Bosnians had a poor reputation in Fargo, especially among social service providers and state institutions, and highlight some of the ways in which Bosnians accommodated, resisted, and perpetuated hegemonic ideas of citizenship in the United States. I The two other nationalities in BH are Bosnian Croats who are Catholic and Bosnian Serbs who are Orthodox Christian. There are very few Croats or Serbs in Fargo and thus I address these groups only in the brief historical overview of the former Yugoslavia. 170 According to LSS and local Bosnian community leaders, by 2007, there were about 3,000 Bosnians in Fargo; of these, one third to one half were Bosniaks and the rest were Roma. Roma made up about ten percent of the population in BH, but about 60 percent of Bosnians in Fargo. Most Bosnians in Fargo fled to Germany during the 1992- 95 war. Beginning in 1997, the German government, with the encouragement of the newly formed BH government, forced some of the 320,000 Bosnian refugees living in Germany to return to BH (Halilovic 2005; ERRC 1997; Franz 2005). The U.S. government began to resettle refugees from the former Yugoslavia in 1994 and accepted a large number of those living in Germany. From 1993 until 2004, when resettlement ceased, the U.S. government accepted more than 140,000 refugees from BH, the second largest group to be resettled after those from the former Soviet Union (DHS 2004).1 A Brief History of Bosnia-Herzegovina Formed in the wake of the First World War, Yugoslavia consisted of six republics: Bosnia-Herzegovina, Croatia, Slovenia, Macedonia, Montenegro, and Serbia (including Kosovo and Vojvodina) (see Figure 11). Questions of ethnic origins played a major role in Yugoslavia due to its national, linguistic, and cultural heterogeneities. National groups included Slovenes, Croats, Serbs, Montenegrins, Macedonians, and Bosnians (each with its own republic), but other ethnicities and minorities like Roma, Hungarians, Albanians, and Jews were also recognized to varying degrees in each of the republics. In order to maintain peace and downplay historical and contemporary forms of animosity between ethnic groups, citizenship in Yugoslavia relied heavily on creating and 2 For an explanation of the "priority categories" assigned to groups of refugees from the former Yugoslavia and the dates of eligibility for these categories, see Coughlan and Owens-Manley 2006 and Franz 2005. 171 maintaining a "Yugoslav" identity. Those men and women who had a good relationship with the League of Communists of Yugoslavia (LCY, or simply, "the Party"), especially good social network veze (connections), and who had education and family were considered some of the worthiest citizens. Everyone did not have equal access to these social connections or to the Party. \ Wal'\ Adri