Does someone else handle decisions for benefits
3 I'm not eligible for benefits at this time, I get a packet in the mailbox at work, but I don't look at it.
3 both my wife and I look over the materials
3 Yes, me and my wife. (p) It's kind of a confer thing, we do it as a team.

What could PEBB do to make the open enrollment materials more helpful
It's not going to make a difference to me because I understand the language but for most people, they need to take alot of those buzz-words out.
well they could put more explanation as to what things are. For example they had that you could sign up for a care facility, but not how to sign up for it or what it would cost. nothing except that it was available
they tend to put things in categories and you ned to decipher what they mean its too much information
There is too much, the should present the difference in the plans more sisinctly, maybe with a grid or something. If the packet would just contain summary information and the details would be available on their website.
well I would just like them to target information.We stick to thesameinformation.Nothingchanges. We havebeen with Kaiser the whole time.
too much in them, <P> the bad point is they don't speak english, evryone does it, using language that if you don't know the terms, it doesn't make sense. I get lost,it islike gobbeldygook.There is just too much information . I go straight to perso
it comes after the fact. the online stuff is more benificial and email too.
make it more clear (p) be more specific on all issues.
they could make it less bulky. it is hard to firgure out what all is being offered. something less time consuming.
simplify the instructions. (p) by the time you finish sorting out everything with the insurance, it seems like you have to go through 3 or 4 eleination process es to deceded what you want. wher your trying to decied on the benifit with the insurance there
to print more about the conditions. (p) to write exacly are the bennifits.
human contact dealing directly to me...have one who sepctila to answeres questions..I don;t have tolm eto read the qhole packet

What do you not like about this combined mode of getting benefits information
Sometimes it is not directly for my information. Sometimes it's for different insurance groups. Then when there's info about my plan, I want more info than what is in the newsletter.
i guess i don't like doing it every year. i have been getting the same information for 18 year
mostly what I don't like is being able to change it only one month a year. I think that's really rotten.
I think the booklet itself is too complicated for a newer employees. I think an initial seminar for new employees would be a great start for them understanding what the whole program is about; an initial orientation, in an seminar would be very helpful.
too much there. uhm I guess that I don't know how to phrase it, <P>if I have a question, I like to be able to ask a question and being able to get an answer
if i don't have time i just don't read the material
it is just a mass of confussion. instructions are not good.
its confusing as possible and it's annoying. its not very clear or easy
It was difficult to figure out how anything applied to me for being a new employee
it gets to my house and i pile it there. i say im going to get to it and i get too busy.
youre not aable to ask questions you look at this stuff and you wonder well, should I do this or not? Now I'm over 50, so I pay attention, but these young kids, they don't resd it, and if there are changes in your insurance, you need to know about it.
it weighs 2 ound and by the time you finish reading it you are ready to chuck the whole thing.
Because I don't feel I get all the information I really need. (p) Uh yeah for instance, choice of insurances, I have questions and there's nobody I can really ask in person. Even though it's explained in the book, it's still sometimes difficult for me
Because it's too much information as somebody who is new to State, I feel overwhelmed, I don't even know what to look for, or where to begin, basically I pull out the leaflet of what it's going to cost me and I just take the cheapest one, because I don't
it is not very clear on the bennifit sthat are being offered. What purpose does open enrolment serve if you can change your plans at any time durring the year. it is not very personal to families.
they are not specific they don't explain. Nobody could figure it ouyt
Um basically too much information, not real concise about the information I get. (p: What do you mean, "too much information"?) Um, information that really doesn't apply to me. (p: What do you mean "not real concise" information?) Um...well, informa
well, I don't know if I'm unique as a state employee, but I'm interested in getting the most benefits at the least cost and there are just too many choices and it takes too long to figure out if you're getting the best plan. for example, I have Kaiser Per
It doesn't make any sense to me. (P)..I don't read the packet because it doesn't make sense to me.
it makes me become very expert in the thing that I don't need to...materials are incomprehensible to me...I wish there were somebody to help we... I have to be my own benifits person... so much time to spend on this. I am very frastrated to deal with

Why do you prefer this mode
Its always been all the information I need. It answers all my questions, and I'm usually satisfied with that.
so that i get only what i need instead of putting the rest aside
that way I can sit down during my own time, take the time to review each packet. If you actually have the packet you can read each variety there is to choose from. You can review each individually, its right there.
because it could be more personalized to my needs. And going back, It would be nice though if they would include in our packets our previous choices, because I don't always remember.
just because i have access at my fingertips - it's convenient
I think it could be very short and to the point. I could ask if there are any changes I should not about. It would give me the most assurance of getting good coverage for my family in the shortest amount of time.
um., it gives me something in my hands that i can look over, if it what i select it cuts down on waste paper
Because I wouldn't have to weed out the other
i can access it whenever i have the time to - information does not get lost
because we have questions afterwards...after they present them...then we can ask questions in the meeting.
i could turn them on and watch them - interactive phone calls during the program would be better - that would be ideal
the way i do things i like to have the personal information so i am prepared for questions
just allow me to go through at my own pace..then I can get back to it by gr. meeting or telephone call.
it maximize the opportunities for questions and response
Because in a group, people are asking other qestions you might not have thought of.
Well sometimes people bring out questions that I hadn't even thought of, in the group. So then we get perspectives of people from other agencies at those meetings, so we get a broad cross-section of state workers from Tillamook at those meetings.
I think you could watch it when you had time to finish it or stop and go back and look over anything you missed or didn't understand.
Well the paper packet, I can look at it on my own time, and the group meetings, you get an opportunity to ask questions, and other people may ask questions that I may not think of.
I'm on it daily, at work and at home. It seems more accessable than paper in a folder that gets put away in a file. It's right there. It's convenient.
If i had to select which one, I might not know what to select. This way you have all the information.
Um it's easily accessible at any time, as long as I could get an e-mail message that there is something current that I could check out, I could get on-line at my convenience.
newsletter sounds like it would be done on a regular basis and covers different topics
i could pick out what i need and it would save paper and PEBB's time
Because i can refer back to the paper packet when I have questions throughout the year.
i like the paper to make comments & notes on - hard copy
Well um it would either be that or telephone calls, because I think in group meetings people can get general information but they may be too embarassed to ask questions. But face-to-face they're more comfortable. And then with the other means, video CD
Because I have it when I need it. I have time to sit down. In a meeting I'm distracted by work and not ready to concentrate on it.
so that i can see what all the options are and study my options
Because then we get to ask questions. If we see it on video it's informative not as clarifying as if we had somebody there to ask.
then i don't have to find a shredder or recycle the rest of it - waste of money
Um, I like the packet because I can look through the whole thing and figure out what I want, I can put it all in front of me and I can compare the different options. It's an easier mode for me to communicate to my husband, we can make decisions that way.
i can go through it at my leisure - my time is limited
Well it's something that I can hold it in my hand, I can look at it at my convenience, I can keep it as a reference, and it's more convenient than a whole packet, which is something I probably wouldn't need.
that gives us the most information -overview & full selection
because I can, I have the time to sit down and look at it. and I have a computer to sit down and look at it on my own time. The same with the printed materials. You can stop and come back to it if you need to.
it would allow me to be able to choose what I want to read about and not be overwhelmed by paperwork that I don't want to look through.
have it at work, have it at home and you can take your time, and not wasting paper copy. because a lot of the packet information you just throw away. Its all wasted
news letter would be huge, and there would not be enough information in it,
i think it would allow me to peruse it at my own rate and go back and look at it. It would probably be better than printed material
it's access more than anything - available 24/7
I like to see everything that's out there, and I like to read a hard copy.
making the assumption that it would be organized in such a fashion that I could get to the exact piece of infor more qui k.y, and that it would be therte when a telephone phone would not be,. It would have to be a very weell done web site
I just think it's easier and you can kind of glance at it whenever you want to, and you can also print stuff off, print information.
Because I think you always can ask what you are interested in and get answer from what you're interested in instead of info that you are not interested in so wasting time.
(Laughter) available anytime. Searchable by keyword, um...very up-to-date. I'm done.
i can take it and read it when i have time & i can review certain sections
Well it's not such a waste, and then I don't have to weed through it all just to find a couple of things I'm interested in.
if it was properly menued you would have a valuable resource there and it could be cheap to produce - i use the computer a lot
Um because we hear some of the information and we also have the materials to read at a later date if we need, for clarification.
because if you have questions you can ask them..I would get more out of it that way.
because its conveinient, you can do it on your own time, in your own space, in the privacy of your own home if necessary. It just suits my schedule
Well it saves a lot of time in reading and it would probably be more accurate, and we sometimes have a hard time understanding the readings in the packet, so I'd say, probably voice interactive.
I get more out of um having face-to-face information brought to me that I do in any other mode of communication, I guess.
um..I could understand it a lot better..and if I have any questions I can ask. ...I understand it better that way.
because I have the person right there in front of me, I'm not talking on the phone [in case you have questions?] yeah
um it just allows me to interact with the individual and ask more questions about my own personal benefits
Because I just, because it is something I can read and if I have questions, it is someone usually there to answer them
because you get more detailed information for specific information related to the benefits I have in mind. i don't know if the survey is to reduce expensense. The CD rom would be good for getting information. I think that is the best situation
you have somebody that can answer all your questions - what does this mean or that mean - i always end up having to call PEBB with questions
Then I wouldn't have the stuff that doesn't pertain to me, I'd only get what I really need.
Because there's the interaction there, we could ask questions. (p) Um because if I had a question it would get immediately answered, verses on-line you wp0uld have to submit a request and wait for a reply. And maybe my neighbor would ask a question, it
I think it would be much fastert ,it is pretty overwhelming, the stuff you get if it doesn't apply to you.
Because I can show it to my computer illiterate spouse , and it is easy to go through.
all the information is there and indexed and you can find what you need
its available 24 hours and i can look at the material, which is probably true in some of the others but whatever, and family members can participate
I think that we get so much information in those packets that its a little bit over-whelming. So I only need the ones I request, because I'm not making any changes. Its a waste of paper.
well it gives you time to look over it and you don't have to bother with the stuff you aren't interested in
there are questions asked that i don't think about
it would cut down there is quite abit of material I don't use it seems like a lot of material to send out and I throw it away.
because I feel you get more out of person to person interaction
I can put my hands on it and I can refer back to it, if needed. (p) No.
'cause then I could, it wouldn't waste the paper and money on things I'm not going to read anyway.
because you can do it on your break, you can do it on your lunch break, you don't have to take it home with you. You don't have to take any time away from work. You could even do it in the middle of the night.
it pertains to me and i don't have to read a lot of stuff that does not affect me
welll you got somebody face to face to talk to and if you have qestins you cna get htem answered right there.
it's most convenient, also the most expensive, but....
well, I'm frequently on it and i use it both for personal and work related issues, so I'd go to if more often.
i think they can present the changes to the group at one time
because it has all the information, but I also getting the newsletter. The way you have it now is pretty good because it is noninvasive
I can at my own time as long as i know it's on there i can print whatever off and make my decisions.
It would take less time and be more simplified for me and my wife.
cause you can look at it at your own leisure, you can probably look at it from home, as well.
I have the opportunity to ask a question and receive a reasonable answer. (p) Because it's a live person that I would respect getting information from, over a computer or telephone, which may not be able to answer my questions.
because I think it presents a more concise picture, it is strung out, its all there
Because it can be interactive. (p) We can ask questions at the same time, and get them answered. The presenters are very informed.
Then I can have more questions answered. (p) No.
because I can sit down and really read it at home when I have time
Well because it is a...the packets requires that I need to fill it out and get in within the time limits, it's all there what I need so I don't have to go back and get other forms, and I can compare my current enrollment programs with the other options to
Um because I don't like wading through a whole lot of stuff, and if I'm getting just the information that's relevant to my situation, I think I can make a better decision.
Simply I can browse it anytime I'm at a computer, at work or at home.
because you can see everything and read it at your own rate, and make up your own mind
probaly because i'm used to it and it comes in abig clump and its easy to remember
Um because it's something I can read and refer back to if I have questions. It would be nice to get the newsletter then back it up with a personal phone call, if you needed to, maybe a hotline for questions.
because if i have questions i can ask directly and get an answer
it gives you the opportunity to ask questions and a lot of the benefits packets are difficult to comprehend
just because I can read it at my own time, when I have time.
You can ask more questions and get more definite answers more details from face-to face.
I don't know. you can reveiw it at your leisure, take it home, and you don't have to use state time
well, basically because I get it every month and I just sit down and read it. I don't have to arrange to go to a meeting or anything. Its delivered to me right here at the shop
sometimes people have questions that not everybody has thought of and this is a good way to educate everyone
because I can ask all the questions I need to ask. at the group meetings there are too many people that I may not be able to aske my question or I may not want to ask my question in front of other people. In the last group meeting, I left more confused th
becaue everybody has their own, you know, what they need. And you don't want to get up in front of everybody to tell them what your needs are.
because there is no effort on my part, it just comes in the mail. It comes to the office. It's just being lazy
you can look em in the eye get a feel for who is telling you what
its less combersome and I can plug it into my computer and have it all there.
its just really easy to access, you can whip through it faster than a book. And the less paper to deal with, the better. I hate to waste trees and to think how much of it goes in the garbage
Um...cause I can hear more about how others feel or see things and they may have a perspective that I don't.
I have internet connection at home and print the papers I want we ask for 20 packets and get 30. That gets thrown out it's. a waste of paper.
its user friendly and convenient at the time selected
i like to talk to a real person when there are questions
its just easily accessable and easily updatable. You don't have to wait for another CD or papers to be sent to you if there is a change
then you could have specific questions answered that pertain to you
i can talk to somebody and ask specific questions
Um...just seems it would be easier to access, and I could bookmark it and check it for information if I needed to. (p) Um, it would just be there anytime, you could go to it whenever I needed to, I wouldn't have to schedule a meeting. That's why a CD R
i can watch it at my leisure and absorb the material
i dont know i guess i would be more apt to pay attention to it i get a lot of written material tat i dont pay attention to
easier for me to store it and look atit at my own leisure
because i wouldn't have to wade through and paperwork and because i live in a certain area and i don't need information on the other plans
saves paper, more efficient, easier to go through. I like doing with my own hands instead of looking at a computer
i work on web pages. i am used to communicating by www and i can use it at home
well it is not always easy hear the paper packet allows you to go back and review things you have not understood and reassess
becaue i can pop it in and it could answer some questions i wuld havae and i would hope there would be a phone # i could call if i had questions
because like I said, in the meetings they don't usually have the information
i think it would be easy to find information
because i have the access at home at my leisure and i can cut and paste any products to my liking
well because i would just be getting just the stuff that I'm interested and not all the other stuff. And then if I had any questions I would call about it for additional information
because i have the option of not being on the web, but having all the materials available
ecause someone else might think of a question that i didnt
cause if I have any questions, I can ask the person what I want. I'm kind of a face-to-face kind of person.
well because meetings are hard to schedule and arrange. the materials would avoid the need to take notes and provide a permanent record
because i have the opportuity to ask questions as i am looking at the packet
because you have a person to talk to and ask questions and it is more cost effective
because a lot of times a lot of people ask questions that i have not thought of
I like to have everything in writing right in front of me
I think the more people who get together and ask questions, the more all of us will know.
because it may be that there are some things in there that I don't know that I need but I might. so if its the entire packaGE I'll have all the information if i need it.
because I could do it on my computer at home. Often I end up dragging the paper packet around and never getting to it. I would be more likely to get to it if I could do it on my computer at home.
it gives me the opportunity to go through it at my discretion and at my own speed. It also gives me allthe options. It also, if you have a spouse, give you the opportunity to make family decisions and go through it.
i have access to that at home after work hours- have time to look it over
well, it can prompt you, I think it will me more effective in getting your questions anwered. with an e-mail you may not get your direct question answered
I like to see, look over the materials, what may be important or not important, and have the flexibility of reviewing, as needed.
They condense the information into understandable pieces and you can question it
Then I could do it as I need to, and it would always be there. (p: What do you mean "it would always be there"?) Wwll you wouldn't have to continue to go back into the Web. My current web service sucks, sometimes I can't even get on.
because because of the process that you do when you are with other folks. you are able to make a better decision when you are processing the information with other folks. I'am a different kind of processor
I feel more comfortable, it's a personal thing, I have a computer at home with fast access, and we have good computers at work with fast access.
because its targeted especially for me and I don't have to wade through a lot of stuff. Its quick and specific
well because ou would be less aptto jump arounrd
i guess it gives me a chance to digest it and tis on my own schedule
its easier to have it all right in front of me
To get the information, I'd just as soon have it mailed to me. (p) I can just take it home and browse over it and it's more handy than page by page on a screen.
Then I can look at it at my leisure, look it over, study it, and fill it out.
Because depending on how longyou have been in the agency sometimes your questions don';t get anwered in group meetings.
...Well because you can compare notes with other people in the session and talk about it, and if you have questions you can either call or sometimes when you hear other people talking about it they bring up something you should have known, or a question y
just very visual. I can back it up and go through it.
it's at your work site and if you have questions you can consult other workers and you can answer questions.
its less expensive and less time consuming
I think it would just be better for asking queastions and getting other peoples' opinions
well I think it would give me the cahnce to study it at my own pace on my own computer at home
becasue you send exactly what I'm interested and I get what I need and I only have to read through what applies to me
You could save paper, and that way I could read about the things I'm interested in.
Uhm well I guess it's something I'm comfortable with and used to; I don't have cable Tee Vee, I don't use CD Roms, new things aren't too useful.
like I said, I think an initial orientation meeting giving an overview of the benefits options would be very useful to especially newer employees, in being able to then make use of subsequent information that they'd get from PEbb
because questions can be asked and answered
Because I like to have something in front of me to read and refer to. (p) So that I can study it at my leisure or my convenience. (p: Why do you prefer personally selected printed materials over the complete, current paper packet?) Uh because it woul
because it is more interactive, give and take, follow up questions. In general I find them more useful, more informative, more helpful
it give me time to look through it at my own speed, at my leisure
um it is easier for me to access, at times that are more convenient to me, and I work on my computer a lot and it is easer to do it that way.
Uh...I like that, because the hard copy gives you a chance to go back, and then you go to the group meeting, other people have thought of it a little different, or questions come up that you haven't thought of. (p) You pick up something at the meeting a
then you could just read what you wanted to read, and not waste the paper, not have to recycle and save a tree. Well, I opt out of the medical because I use my husband's plan, so I don't even need the medical
because we are very set in what we use and we know the routine and what we want
because if I have questions I can ask somebody
um because I could just pop it in and get through it with no interruptions. either that the group meetings.<P> I think for me the videowooud be the best
Um, I prefer that mode because then I can when I have time, sit and go through everything, and read, and reread if I need to, and understand it. I like reading, I guess.
'Cause it seems it would direct more to my specific needs. (p) I'm not I understand what I'd be receiving, but I wouldn't be getting a lot of information that I wouldn't need. Too much information, you tend to throw it away if it's too much information
well I think I can reveiw it and it is reduced down into a form that is easy to digest. A lot of what we get doesn't mean to much because we don't have a lot of choices here in Pendelton.
if they are small. It gives the most immediate access to information. we have the materials there and someone who understands the materials. It gives us the ability to ask and get answers to specific questions
not to waste paper, not to have to go through or dig through as much paper to find the information that I need
it just, you choose what you want to get
I go to personel,I can ask my questions and get them answered
Well I have the choice, to choose whatever I want, instead of wade through stuff that doesn't actually apply to me, in case I miss something. I also like the printed because I'm a person who likes to touch a hard copy. The web site would be good too bec
well because I've been there for 8 years and I pretty much know what is in there. if it was, if they are keeping track of what I'm getting but is enhanced, then I would want them to include that new information. [p] Like I do a co-pay and I'm not in an HM
because you can ask the questions right there that you need to.
because I can look at it and compare, because everything is there. So you can compare benefits
get the information, which is self explanatory, and the groups for asking questions
because they can answer questions that I have.
Uh I use it quite a bit, familiar with it, I have access to it at home and at work.
my wifes a school teacher and most of the benifits come through her. so because of the benifits come through my wifes employment it is best if i could pick and choose in that way.
Well it seems it would be easier for Human Resources to do a group all at once instead of person by person, by having somebody deliver the information personally, it's more personable, and allows a person to ask questions right there on-the-spot.
b/c you can ask what is specific to your needs. and i lve in a rural area and it is difficult to attend meetings.
Um because that way I can look at it at work or take it home, and it's condensed, and there's no paper to lose.
mainly b/c in the mmeting you have other people asking question that you might not have thought of. and this gets you and pebb thinking. the vedeos are nothing.
b/c i could lok at it on my own time and then follow it up with a meeting.
Because you can ask specific questions relevant to your situation and have someone to give you the time to explain the benefits package completely.
i could read through it and then make my decision. Then i could go to the meeting b/c after you read it you always have questions.
um, it is like a buffet. you have the buffet sitting in front of you and you can make inform decision of what you want.
a lot of the stuff does not apply to my personal isituation and i wouldn ot have to wade through it and find out what i wanted.
Uh just it's nice to have all the material right in front of you where you can read it all, and make the decision based on that information.
because I think it would be that I am at my computer at work,<P> R: CD-Rom, especially if you are around a computer a lot, it would be handy. <P> R: and wouldn't have to worry about where I filed it
b/c it is handy and acessable and can do it own my own time.
I can access it at home ,at work, and I don't use file space,<P> R: it is easier to use than to go thru all of the pages
um because it is on paper and I won't have a problem with it if it is on a computer and there is a malfunction it would be lost<P> R ;Paper packet
b/c then i have the ablity to look over it with my husband and look at it in my leisure and if i have a priority at work it does not conflict with it.
Because there's no substitute for a question and answer opportunity.
well I've got a choice as to what i can take and I don't get the feeling that I'm wasting paper and there is a lot to pick and choose that you can download. And I'm also wondering if its more expensive to do that [paper] than appproaching it through the w
because you can interupt and ask questions as they come up
then I can just open it at my leisure and read through it
it gives you such an dability and you get only what you want but you get everything that you need
I just like the interaction with another person, they can help answer questions usually
OKay uh basically I can scan everything ahead of time, and then by going to the meeting, not only could I get my questions answered, but by hearing other peoples' questions, it may answer questions I hadn't even thought of.
because you can look at it at your own time and print what you want to print
Well I think it's nice to talk to a person and get your questions answered. You can read the materials then ask the questions about your specific needs.
because there is a lot of interaction that goes on and it triggers a lot of questions
it is the informatin that i am interested in receiving and i don't have to filter out the information i am looking for
they have more info than I do and they give it to me quickly
you can learn more by listening to other people's questions and can get more than one reply.
so many different questions from different people a lot more information
cause [its] compact, I just looke at what I need to see and don't have to look at all. especially if they provide a summary, I can just get to what I need
I can sit down on my own time schedule and go through it.
because you have the opportunity to interact and ask questions
because all of the info is there if I wish to read it also because I can take it home and read it and I don't need a two thousand dollar computer to do that
I get more personable and an opportunity to make me listen and ask questions
because I can get to it any time I need it and I tend to lose the paper ones
mostly because I can use it whenever sI have a slice of time, it is in a written format that I won't lose on my desk and wherever I am I can get to it.
I like to get the information and go to meetings in order to ask questions
its just the way I learn better that way
Um...because I feel I could get all my questions addressed.
you can look at it your self and in your own leisure time.
it is more personal and you can ask alot of questions.
b/c i could look at it own my time. i could print it out and have it.
Okay it would just be easier for me to access at my own leisure, I prefer that mode of getting information, it's what I'm used to for research purposes, it's a more friendly way for me to get information.
b/c it is one on one. i could take my husband and we cxould both ask together. it would be great if they could come to my work or the town i live in.
Oh! I find it very satisfactory. I look through it, I make the decisions. I look at the cost, it summarizes it there. We've been in that mode forever.
so I will have more time to review it to compare benefits
there is a lot of things that deal with the retirment system that i do not pay attentio too yet.
Mmm I can see everything, what I need. (p) I don't know.
just the way i am. if i had questions i could just ask away.
Probably the CD ROM because I don't always have web access, I don't have it at work, I have it at home. I do check out the PERS stuff, I like that. (p) The CD ROM would not only have information and documents but it could also have short videos to watc
(Laughter) Cause maybe you can get more questions asked.
because i can watch it and look at it at my leisure.
seems like it would be less time consuming. there is alot of extra junk .
because, maybe its my age, but that's how I prefer to get material.
there would be question in there that we would normally have to call or other people would have simular questions.
just, I can, I have it on hand, I can review it as time becomes available.
b/c it covers the whole smorgisboard and if ther were a change i could call them. the current packet does cover all of the bases.
Okay, um, easy access from um convenient locations, any location. (p) Um I can look at it twenty four hours a day seven days a week. And it saves paper resources. (p) Home or the office.
because I know I can take it home and read it whenever I have time, even if its 11 o-clock at night. Becasuse I'm not going to go to the web and I'm not going to put in a CD ROM, So if they want to get rid of the paper, then they need to offer an option,
b/c it is all there ands i can do it at 10 at nite. the acces and convience with out all of the paper.
It gives me an opportunity to interact and ask questions specifically.
i think that it would be helpful to have one time in which all ccould hear the information that they are giveing us in which we coud not take to much time off of work and that there would be someone who would be there answering quertions.
if i had any question i could get answered imediate.
because I can interact, ask questions, and get an immediate response
b/c i have a computer that i work with all of the time. i am comfortable with it.
general overview. I can search for what I want, and that's why I'd like the web, too.
b/c it waste other material that you don't need.
I guess because, I don't know specifically how some of these other materials would go into operation. With paper materials I know how its done. With a cD Rom , it might be a frustrating nightmare. If it was on a CD ROM that could help you make a decision
so that i can get clairification on anything i had.
because i' on the comuter most of the time and can view it at home.
Because when I'm focused on it I could have my questions answered right away and I and am a verbal person.
its easier, its portable, you can carry it around with you at home or at work. you don't have to log onto it like you would with the web. With the paper packet you can just open to the part you want. Also if you are reading multiple paragraphs, I think it
I don't know. just looking up information on the web is so accessable. I don't have to worry where I left the papers. I can look at the web at work and not worry, "oh did I leave the papers at home"
um not every body has accesss to the web so it is not goin to be as widely used, and for someone that is off from work ,the paper pack is pretty self explanatory
because its quicker and I go to the places I need to go without going through everything
well it gives me a chance, I'm on the computer all day anyway, it gives me the chance to got through it and it saves us paper, that's how I do things now. Its a lot better than having a big stack of paper in front of me.
I like being able to go over the materials, my rate of going over the materials is slower than other peoples and I don't like to feel rushed and sometimes its hard to ask questions. I usually just shut up and hope that my questions will be answered. Somet
because it saves paper. I can have access any time I want and I don't throw paper away. Every year I stick that big packet in my drawer and save it until I recieve the new one the following year. If it were on the web, I wouldn't have to do that.
it would be more pertinent to what i want
because I can sit down and read it at my leisure and talk about it with my husband
because it would be less material to sort through to decide what you want to do
it;s easily accessable..I can do it whenever i want.
well because I don't use some of that other stuff -- long term dissability, short term dissability. if they only sent me what I needed i wouldn;t need to throw away so much. we have e-mail here called groupwise, getting it and printing it off of groupwise
just becasue one on one contact..it's good if you have any questions.
b/c if you don't understand you can ask a question. once you get an anwser you can ask another question.
well because you could go there on your own time and read through it thoroughly and if you wanted to print it you could, but wouldn't have to. and you would save paper and mailing.
the entire package to get everything to see other benifit packages. that would be most helpful.
because I can ask questions..they can respond to me.
its easiest, because its got phone numbers in it, if my wife has questions, she can call.
i think that if there is a search option for subject mater that it would be the best way for me. but ther has to be the search option and resource for email questions or a telephone #.
because I feel like we are getting all the informtion and we can make a decision based on that. With the packet I can sit down with my husband and we can go over it and make the decision together.
b/c i think that alot of questions get answered in a group setting. the person with be more in tune with what your needs sare and can give you more one on one response.
Okay I just prefer the interaction and the questions that are raised by individuals, I don't always come to those meetings prepared to ask all the questions I need to. Collectively I get all my questions answered.
because I use it a lot. I like having the idea of having the information at my fingertips, of saving resources, and liek to be able choose what I want but be able to see all my options.
its something that for the most part, that we do here. So it is somehting that I'm used to. I'm a creature of habit
Uh because plausibly I might have some personal questions that I might not want the whole group to know. (p) That's mainly it.
i think it is very convience at home 24 hours a day. as long as the info on there is through. it would be nice to be interactive with the site or if some one followed up with your questions on the web.
Other people's input (p) and output, you hear other peoples ideas, they bring up issues that you wouldn't ask.
i think that i would not do so much reading and if you had questions you could call some one to have them answer it.
b/c i like to have the newsletter to read at home and at my luisure. as far as the p[acket goes there are some companies that i don't need and i could tell you the options that i would like to read about.
Um it gives me the ability to research the other options if I'm not pleased with the current services. (p) Um...by having the whole packet, I'm able to compare the different options available.
i could acess it when i want and there would be less junk sitting around.
its easily accessable to me, it save paper for me to go through
b/c im much more likly to read it in detail.
becaue I could take it wherever I wanted, like home or at work, whenever I had questions. It would just be a lot easier
more personal and you can ask the questions you need to.
I'm on the computer quite a bit and its just easier for me to get to that
just so that i don't get things that i don't need. less paper waste.
um..I can ask questions that are not covered in the materials
its because i can read it at my leasure, I can parcel it out, I do a comparieson of the different plans each year to see what I like, I also do a comparison of the prices. I like the leisure to do that. And I might add, that even if it were on the interne
I file that information and have it available the whole year if I have questions regarding my coverage
I think the printed materials..is helpful..but it waste paper..I prefer the seltected one I can identify those and get only those.
Well basically when you're sitting there watching TV, I'd like it when you're sitting there relaxing in your own living room. (p) When you're at work you're busy, and when you get home you're tired, you don't want to be reading, you want to be relaxing;
opportunity to ask questions and hear questions from others answered.
just narrows down the focus of what I need to look at
because I can peruse it at my leisrue providing the information is clear. I can do it at my liesure as opposed when other find it convenient. I can rerefer to it because it will always be on the web, to look for things. It saves paper.
just to save paper, and to save cost, of course. to save paper and cost.
Um...I think it's easier to get your questions answered when you're in a face-to-face.
because I can ask the specific questions for which I need specific answers
because I'm more of a visual person and that way I could communicate back and forth
I think sometimes we waste far to much paper sending out things that people don't need
well I can just sit down and lool at it in my own tiime schedule that way.
you can ask other people questions and the people who are doing benefits questions
just it's usually fairly clear and concise and can view it on my time schedule
i ccan go ovewr it and go over it and then take it home and go over it. i don't have acess to cd rom at home. it is best for notes. i keep the packet till the next one comes out.
it just sounded the best. life is so busy, if i could pick something out and read it that would be great.
it is just more convient and regualr meetings are best for my schedual.
b/c i think that it is easy fo me to go back and refer to it. i also think that it is easier to get info outt of the packet than the meeting. it is better to read the info then go to the meeting with questions.
i can use it at my own pace. it probably has more info than the printed copy.
we use cd roms at home at we find it very easy to store. and we recycle so we don't like throwing out what we don't have to. but we like getting our hands on physical papers when we have to.
b/c i would not only listen to my question but the other people in the goup might bemnnifit me with there questions. so we could use more than one brain.
i like the group interaction. somebody might have question that i might not think of
i think it gives you to get through on your own and develop questions
you could get quetions answered on the spot.
b/c we could ask question and if i don't think of somthing someone else would.
then the propblem is you have to go therough the entire packet to find what you need.
easier to understand if you have qestions there is someone to ask.
because on a CD ROM, if you have questions, who do you ask?
well, I would only need the personal informaiton for certain questions, the personally selected may not have new stuff that I didn't know about.
because I can do that on my own time, and my time is very limited.
it is convient and i have acess to it nearly every where. i don't have to keep track of a big stack of paper.
because i belive in personal communication
well, it just give , cuse I can do it whenever I want, it doesn't depend on having access to a computer, or a telephone, I can just do it whenever it is convenient to me, does that make sense?
b/c i can sit down and pace through it on my own time.
Um easier to access, easier to update, able to download and print off only what I need.
it allows you to have your info to be infront of you and ask questions about specific options.
allows me more time to read it and assimilate then I can formulate questions
because it gives me all the information that I could possibly want
ther is usually someinteraction and question that would not come up other wise.
i can individualize my options to my needs and interest.
b/c you could ask questions when things change. diffrent people have diffrent insurance and then you could be informed about diffrent plans and diffrent quality.
well you're gettin g information first hand and you can have your questions answered on the spot. It is beneficial to be there with other people because they have questions you might not have thought of and you think, "yeah, that's a good idea"
i like technology and that would be pretty cool if they did a good job with it.
well, then I'm not inandated with things i'm not interested and it just seems when that goes out to everybody its a waste when it gets thrown in the trash can
because I have a feeling that if the web application is designed properly, that I can just get the information that I need.
gives me the time to read it over and think about it with out the other stuff i do not need.
the information is being more and more, the desimination is being influence more and more, by the internet and people are becoming proficient at that mode. and it would be consistent with that dynamic if PEBB would promote itself and its business more in
becasue I wouldn't have to shcedule a time to read it or go to a meeting or see a cable tv programs. I could just sit down and read it.
b/c i can review everything at once and do a comparison betwen other plans. i can also take my time and not take everything in at once.
well ..it gives you different ways to look at information.
well...when we have certain questions ....we can ask. There are lots of things in my situation that are not covered in the materials....I need someone who is extreamly knowledgable to answer my questions.
well like I say, in a group meeting people come up with things you didn't think of so you can learn from their questions really.
its just easier, I'd be less likely to lose it, I can use it at home or at the office. I guess that's prett much it. I'd especially like it if the forms could be filled out electronically and sent back. that would be really cool.
Um because other people might ask questions that I haven't thought of, and I can learn more that way.
its once a year and it encompasses everything and it allows me to go through it at my convenience.
cause then I can go back and look it over and I have it in writing in case I have questions later
because I can refer to it, and if it was a computer thing I'd just print it out anyway so I might as well just have the paper
because its all there at one time and you just sit down and do it. Like the Kaiser stuff I don't read, I just throw it away, but the other stuff we compare and its all there, we make our comparison and get it done with. My coworkers say the same thing, it
i know where to start and which questions to ask
because it , its not the distraction of a whole group and i can get my questions answred right away
convenience... it would be easiest for me to do it on my own time.
then I could go through just what I wanted to personally, going thruogh what I considered the most important
I think it allows me ...for generalization of the ideas..refresh my memory and discuss it and ask questions
Uh because it takes a long time and other people ask questions that are helpful. (p) I'd rather hear it in a group setting when it takes an hour or so, instead of one-on-one. (p: Do you mean that group meetings take a long time?) Yes.
Uh you have to deal with what it is that we want, instead of going through all of it.
I don't have to go through and throw out things that I don't really need to use...waste materials.
Um...I think that that format would force me to choose exactly what information I would need to review and therefore, force me to read the material.
its not a preference, you couldn't have the group meeting without a paper packet to walk away with. I don't see those as either/ors.
it works for me..I have no problem with it.
I'm used to it. it gives me time to just sit and read it, paperwise. And I save it every year to refer to.
well its all right in front of you and you have the chance to look through it
because you can just read the information and if I have any questions I just call someone
well, just 'cause i wouldn't be wasting materials, less to sort through
Then I can um have my questions answered. (p) Well if there's a meeting following that, then there's someone there who can respond to my questions.
i would actually really sit down and listen and ask questions one on one.
Um I would prefer this because I would feel like I could ask questions and have my questions answered at that time, and um then be able to go over the choices and discuss with someone the pros and cons of different choices. That way I could get an object
probably more meaningfull and it facilitates questions better and can get better information directed towards you.
b/c you can look at it at your own conveince and own time. you have a hard copy and can see it all at one time. if it was done on the computer i would still print it all out and read it all anyway.
b/c of the interaction and if i have any questions i can get them answered right then.
Because I can take my time to go through it and chose what I want.
in the group meeting , other people ask quetion that i did not think of. i am still concerned about there questions.
i like the human conversation. i dont like to be restricted to the info before me and i would like the questions answered now.
in case i have questions or i could be customized.
simply because of the convenience of it and you can work at your own pace to go through it and almost everybody I know uses it a great deal.
I am interest in it. I can choose the ones I like.
it gennerally got all the information I need ..very complete and through ....I can refer ..go back to it later.
because I have access to it at work and at home.
Um because you hear other peoples questions that you might not have thought of, and you still get the face-to-face meeting with the PEBB Representative, or whatever.
less material to deal with. less wastage.
b/c it gives me the freedom to read it when i choose to do so.
b/c i think that there is more imput from other employees that might share some of my concerns that i was not thinking of.
b/c that would allow me to ask question if i had any and get the answers right away.
um..because...I know what I am looking for ..Know what I want..just right there don't need to search from lots of stuff.
b/c it is inyteractive and i can ask the questions that i want to ask.
just b/c you can get it and sit down at your leisure. if you have any question you could sit down in a meeting and then ask questions.
b/c i learn best by oral stuff so if i am talking with someone i can learn the best compared with figuring it otu own my own.
because I'd like to read the entire package and choose what is important to my decisions...and refer to it later easily.
um..just because ..then I don't need to look for stuff..and I probably don't read it if I get the whole packet.... I also like the web idea because less paper involved.
Because I can read it at my convenience, when I have time to read it. I can also refer back to it if I need to look something over again. (p: Do you get the newsletter by e-mail?) Ummm we get it in paper form.
I think you get more coverage, and other people ask questions that you don't hink of asking, and then you have someone there to ask. As far as the meetings go. For the materials, it's nice to have something to help formulate the questions.
give me time to look at it..and go back and review things..the meeting I have questions ....i can ask.
um..because it's here and I 'll read it...when it is in front of me I will read it...I don't need to go and get it somewhere.
because you have the opportunity directly to ask the person questions.. you have written materials..you can point out that you have questions about.
basically I can ask questions to get answers right then
I like having the information that I can discuss before hand ..before I can meet others and ask questions. I can think about questions...then I can meet with them.
because I can see it anytime I want without taking time on my America on line
people have different methods of learning ...so having a variety of modes is benificial.
I and take it home and discuss it with the wife and looke at it. and also use it for future reference
because I like ot have it allin front of me, and I can take it home. I don't have a computer at home, not every one has access to one. and if you are able to access it at work, well then your employer restricts your access. you sort of have to do it on yo
I would just look at what I need to know ...and time saver for me..I got to choose just for my need.
Um...I could get only the information that I was interested in, and not be bogged down by too much information, or irrelevant information.
because a lot of time the person putting out the news letter has and extension number where you can reach them.
I get time to study it..I can sit down and look at it.
you just read through it..it's all available in your hand ..You've got it and when you have questions...you can refer to it. I keep them.
just so I can spend my time with it and not be under the constraints of an hour meeting or somethin'
b/c tyhen at least i would have the material and could ask questions at the same time.
b/c that way i know what i already want andi dont have to go through stuff that i dont need.
I like to know everything...have resouce of everything... don't loose anything.
it will save alot of paper and give me the info i need in a more focused manor.
i think b/c you get the added bennifit of getting other peoples questions and commnets as well as personel interaction.
it would give me the one on one information on what I am most interested in and be the most efficient use of time. Probably the least efficient from the administrative point of view, however.
i can use it n my computer at home and stop it and start it when i want to. i don't like the group meeting b/c there is always an idiot who dominates the meetings and complains the whole time. i get irritaed the whole time.
save paper and I generally know what I want so it would be useful just to have that informaion
well because, i guess it wouldn't be any different than the internet, but I get a full view of what is in it
b/c theni can ask questions directly and imeadiatly.
just because I can sit and read through it and if I have questions I would try access any other means, be it phone call or talking to another person, to get the answers I need.
just b/c i dont have to talk with any one and can do it on my own time.
it just seems like it would be more acessable to me. it would be on at various hours so i could watch or record at me own time.
it comes with no paper. im a computer guy and it is very conveint to print it up as long as it is complete.
b/c it is so easily acessable to me anyway. Or to have it pop up to you over an email.
i just like reading over the different options and seeing what the different providers offer
well I just like the whole packet sent directly to me so I can go over it at my leisure; it's just more convenient
she doessn't have the time to do it the other ways
It's familiar and user-frioendly. (p) I am familiar with reading paper, I am not familiar with visiting web sites.
because I choose what i need to read..don't need to read other stuff I don't need to read.

"What combination would you prefer, and why"
packets & group meetings & selecting personal materials
packet, the one- on one meetings, and also the montly [p] newsletter.
personally select materials & follow up with a personal phone call or persont-to-person meeting - initiated by employee
packet, person-person conversation or personal telephone
web & telephone access talking with a live human being for follow up
um, the combination i would prefer probably the web site maybe some personal contacts as well as the paper packet
group meeting & internet - answer questions or concerns in person & making notes of questions
the person to person and ...the selected paper.
cable tv, personal calls & packet - because you can not understand what is being presented
email and WEB...just because on my figer tips...it is easiest...if I get something in the mail..sometimes I through it.
web as long as it is not too difficult to find information & monthly newsletter if it is eye-catching to draw my attention
the package material..and follow up by gr. meetings or phone contact.
materials and face to face meetings and group meetings because you have something in front fo you to look at it. ...gr. meeting ..you can ask questions
Packets and group meetings. (P) Because if you have the packet ahead of time you can look it over and ask questions at the meeting.
Oh...group and face-to-face I guess, because...it might give us two opportunities to absorb the information, for example if you went to a general meeting, it might raise questions when you get back to your office. And follow-up with face-to-face, it migh
I like printed video and web access. Printed would remind me that it was time to do it. The web, you could look up answers to questions. And the video is a good general overview and companion to printed. But the website, you could find a specific piece of
I would add the web access to the current conbination (p) the packet and the meetings.
the web and the selected paperwork items. P) theres a chance the web is down and not able to access it for some reason. Having the forms as a backup if my printer is not working is extra security and comfort.
The packet with the meetings and etcetera. (c)Newsletter. That would probably be the best, you want to be as informed as you can want to be there to find out what affects me. Might be a change I want to make. It would be beneficial to have all the info.
The web site and the package; I would like a hard copy and sometimes go on-line for current information.
newsletter & personal selected materials because they compliment each other
current packet - know what all my options are web - i have access to it all day and it's convenient
monthly newsletter and personal selected materials - newsletter keeps me up to date and then i could choose what i want
The paper packet and the group sessions are fine and the face to face. The paper packet i can refer to throughout the year. The group meeting I can have more clarification of what was in the packet.
The web and cd rom just in case i couldnt hook up to the web, I could look it up on the cd.
I think the paper packet is good, but one of the problems I run into is, it only describes the benefits available, it doesn't go into enough detail about if you don't take the benefit, what options you have. We run into this because we don't take all the
I would probably like the printed material and then the one-on-one or a telephone call. So that I could review the information, make my choices, have the applications filled out and just have someone review them before I turn them in to make sure they're
It would be those we jsut talked about. The news-letter and the personally selected materials. Then I can look at it when I can set aside time and concentrate just on that.
personally selected packet & CD-rom because i figure that if i am curious about i should be able to find information on the CD and change something
The printed and the face to face. P) because um again I can ask questions in case something isn't clear.
web and on site. web because it would be at my convenience and on site I could have my questions and concerns answered and I would benefit from questions that other people were asking.
web & current packet - time sensitive paper is good - informational or no time limit the web works well
The paper packet, also internet, that way so I can look at it and compare, and internet in case I lose it or to look at it really quick and don't have it on hand. Also the internet is good for pinpointing the exact portion that I want to look at, instead
web & current packet - web is good if you have questions & packet is thorough
The packet and the news-letter I guess. P)It's much more convenient especially the packet. I can study it at my leisure. The newsletter they can give that to us before October with the info so we could think about it. Some information not all of it. They
Cd rom, printed, and personal interaction
paper packet and newsletter It would be thouroughly covered in paper packet, and then summurized in the newsletter would high things of interest.
combo of basic info in mail with info on how to access what ;you need, cd rom website, They send out too much paper right now.
Boy. (laughs) How 'bout the group meeting and video. (p) I guess because there's more personal contact and if you have questions they can be answered immediately, hopefully, or at least spontaneously.
world wide web, and info availble at agency, to have info accessible. Not packets thought, the inefficiency of having all those packets an the recycling issue are paramount in my decision.
face to face and paper, because of immediate direct feedback
Probably the WEb and the CD again because it would be real handy, I could look at it whenever I wanted and print information off.
Personal meetings and maybe newsletters are also good P because you are informed of all the things recorded in packages and information is updated.
Well, World Wide Web for the same reasons as above, um...I'm trying to think of minimum words here,...group meetings just to fill in questions.
Probably the internet and some printed materials, maybe if there was a little bit of information on printed materials, then if I wanted more details about the plans, I could go to the internet. (p: By internet do you mean the World Wide Web, or by e-mai
newletter - it's a good way to spot breaking news CD - practical approach & it's an easy way to look things up & save information
The group meetings and then personally selected materials, because...probably for the same reason, I like hearing the information, being able to ask questions, and also having the printed materials to read at a later date.
group meetings with somebody there so I can ask questions..and the telephone..with person.
Well let's see...voice...I'm thinking as a group too, because we always have such a time with the booklets. (p) Voice interactive and face-to-face meetings, that would be real helpful, not only for me but as we get our booklets, it's hard to go over som
for myself, it the current mechanism, I think a lot of folks would like to have the internet mechansim, some would like the video. And I guess we can leave it at that.
The CD and the face-to-face. (p) CD Rom. (p) I guess if I didn't pick it all up, I would have something else to refer back to.
(Laughter) oh...um, I guess um...I don't know. (p) I like the way we do it now, is good, um...over the phone (p) personal phone call.
WWW, Face to face, and group <P> R: WWW,easy access, face to face and group, interaction
face-to-face: i like live people & gives opportunity to ask ?s group meeting: get answers to questions
Uh the internet and printed. (p) Selected materials. (p) Just uh it sounds like a good way to go. (p) Convenience (p) Uh...just that seems convenient to me, I could look at them when I want to and read them when I want.
The group and then the internet, maybe start with the internet, and then follow up with the group, if you had questions. (p: By internet do you mean the World Wide Web, or e-mail?) Yes, the World Wide Web.
personally selected and the packet as it is now and can really go through it
cd rom , personally selected materials<P> the convenience and efficiency
packet - more attached to paper web - is a search engine vehicle would be fast
I like th packets and the nesletter the best P because then ai can select the time for reading it
well, the website is not bad, and the packet
group meetings - questions can be answered and it's more personal web - i can't always attend meetings like i would like to - schedule conflicts
person to person and also the world wide web, as long as it is secure mode on world wide web
Probably the packet is of course number one, and then maybe talking to somebody. (p) Well a personal phone call or one-on-one meetings, were some of the selections you mentioned.
personally selected materials: saves me time and paper face-to-face: more personalized with my questions
group meeting, handed out packet problably theres a representitive from pebb could answer your questiojns.
the paper and the world wide web, the group discussion
current packet - at my leisure group meeting - informative and explanatory
personally selected materials - answering personal questions group meeting - explain new changes
the paper selected and www all that paper is a waste of trees esp when it doesn't apply to you.
The personal package and video. It would give me a more rounded option the video would clarify it. if I was learning disabled.
face to face and probably the world wide web
packets and the cd rom , group meetings, I think it gives me more of a chance to check what i wanted and if i still had questions i could ask someone
Um, the web site because I could print it and it's cheaper, and the meetings because they're interactive. I like to have it in black-and-white and then follow it up with questions. (p) Cheaper than them printing it up. The cost of agency verses PEBB,
the face to face and phone because theyu coiuld provide the general overview at the meeting and do followup over the phone
Probably the first two I said, it's nice to be able to sit down and read when you have the time, but it's nice to be able to talk to someone too. (p) The monthly newsletter, and face-to-face.
the selected forms and the newsletter. I'd say the newsletter is best, unless the packet went home. you really need to concentrate on it.
paper packet, meetongs and personal phone calls because i always have questions and talking to someopne helps
I geese, these are hard questions. I like the group meetings, I'm a little intrigued about the CD Rom thing, that would be useful for me to find things when I'm alone and can mull it over. I like the group meetings because probably other people have the
The video-CD package. (p) Just it allows me to watch it on Tee Vee or look at it on my computer.
Just uh I would prefer to get a newsletter and back it up with someone to be available to call and direct specific questions that maybe weren't answered in the newsletter.
printed material and the face to face because i can ask questions
group meetings - answer questions current packet - it is thorough personally selected - it applies directly to me
I guess the paper packets as youre doing briefings meetings, which are great but sometimes they are so jam packed so more meetings an option to schedule later when meetings are full and e-mail for those people who want that option.
newsletter- once you have a hard copy you can go back & look at it group meetings- others can ask important questions which i may benefit from
newsletter. one to one, and maybe group meetings
Iformation packet before face ot face so if there were change I could go over it in the face to face.
Internet and mail if one doesn't get acceses I can read the other.
well I like the combination of the newsletter and the group meetings, because those are the ones I use the most
group meeting - answer questions current packet - provides information for the questions asked in the group
well the personally selected and a telelphone call would be alright. then I could ask my questions. You can also say I'd like ot have the same kind of customer service they expect me to give
the personal telephone, with both personal and group meeting
Um I guess the newsletter and internet, because it makes the resources more easily available, that's the easiest for me to get the information. (p: By internet do you mean the World Wide Web?) Yeah.
well liek when you asked me about the world wide web? it would be helpful to have that, and face to face and the paper packet.
the internet and CD ROM, and paper only for forms that can't be done by CD ROM or the internet
the written packet and then I would like to have the ability to call someone if I have questions, also personal or group meetings. I'd also like to get the packet earlier so we have more time to read it.
Well the group and the written data, material, and...would be my choice so I could look, see what was being presented, and hear what others may feel about it, and they may open another area of ideas, that I never thought of. (p) Oh, the web site, so we
teh internet and the follow up phone call
packet and then face to face so you could go over the informationa and then have someone to answer your questions
idon'tknow. it's handy to read this stuff but it would be handy to have someone to call
Especially if it were the web, and CD-Rom, where you could communicate on the Web, if I didn't feel I *had* questions, the CD Rom would probably be sufficient. (p) If I looked through the CD Rom and had questions, I could go to the Web and possibly get
probably the video and maybe the telephone calls so that if could get the information and someone could answer them by phone
in person and the telephone using interaactive mode because you get preliminary info from the telephone and followup with the live person
printed material and CD Rom i would feel better reading myself
it would be nice to have the written materials to go over and have the group meeting second if there are any questions
Um...paper first, and primary; and then availability on the Web would be good, but, not necessary. (p: What do you mean by "paper"?) The current paper packet, at least it gets it all out of the way, in one shot. (p: What do you mean by "availability
I guess teh newsletter and the selected materials
well i say i would have the printed selected materials and the internet, it would give me an ooption in printed form in case it could not access it on the we.
what we already have the paper packet and the meetings and you have questions answered by a live person. a meeting is helpful because someone may bring up questions you had not thought of
the video would be more in depth than the newsletter the two together would satisfy my needs
world wide web, meetings [p] face to face, telephone, personal
it would depend year to year, i would only use one and it would change year to year
paper packet and www. it gives the best access to the most employees
probably the cd-rom and face to face i have a chance to ask questions
group and face to face they complement each other
The internet, the CD-Rom and the informational packet, becsuse the information is right there for you to use when you have time.
Well I'd like to have face-to-face, the mail packet and personal phone calls, because I'd be able to ask my questions right there.
well I think the personally targeted printed materials with an in-house face to face meeting would be good
um, i'd prefer to have a paper of hard information and the meeting, i'd be able to ask questions and other people may ask questions i had not considered and they may have more experience with other caregivers
maybe the written materials and the group meetings and the personal telephone calls for the specifics.
group and cd-rom, the group you have the interaction, with cd -rom you can use it
the meetings, the packet themselves and probably the newsletter
I like the paper packets and I like the newsletters
hard copy and electronic format like e-mail, because i'm working on the computer and i read e-mail
web - more time at home newsletter - grab it and read it at night
the voice response and personally selected printed materials
The newsletter and the packet. (p) Because the newsletter comes once a month, or however often, as a reminder of things you may have missed. It refreshes your memory. The packet is the actual thing, and you can review it better, that is what works for
the group and the CD ROM thing might be a good combination
Um...probably the CD Rom and the personalized. (p) The individual. (p: Do you mean the personally selected printed materials?) Yeah.
probably the group meeting and getting the information [p: the selected materials?] yeah
Well I guess...it depends, if I have to change carriers as I did last year, to a PPO plan, I'm much more interested in thoroughly researching my options. In that case, all of the options are viable I guess. (p: By options do you mean modes of receiving
i think the packet and then a follow up face to face for those of us who have questions
video and meeting that questions answered
web and group meetings because i like to hear what other reople say
Cd rom and thevideo would be great just maake it easier
Um...uh, I think getting a packet of materials, I think having some face-to-face meetings on the work site, and probably earlier than it's been done in the past too, a little more time to think about options. (p) Um...cause they reinforce each other.
Well I think face-to-face meetings along with the packet would enable you to ask questions about the materials and what's available.
recieving information in face to face meetings and personally selected to get information and have it to look at later.
the packet and group meetings on our work site P because that would be most accessable. The other ways I wouldn't take the initiative to get the information.
The video and someone whowintg up it retains better when I see it in person it fells more personal.
The video and face to face meetings at the work site. It's better and you have a group of people face to face as opposed to a phone call or newsletter.
The web site so you don't have paperwork spread out and meetings scheduled duing the work day.
my preferance would be to have both the web and meetings available.
the meeting [face to face] and the cable
The CD ROM and the packets, that way my wife could get one so that she would understand the benefits as well as I do
Maybe on the computer, and the paper packet, because I can have the material printed out, and have a record of it.
Well I think the group meetings and the packet, and then...because those give you the range of options, and then personally selecting the detailed information you want. (p) Well I think if youattend group meetings people raise issues you haven't thought
First an initial orientation meeting, then perhaps a one on one meeting to resolve any questions, and then the WWW because it's there and so convenient ... it would certainly save alot of resoures, and I could download whatever I needed.
the package and if we need, call the office to request what we need
Probably...the packet, and the Web, that way I could study it at my leisure, or at my convenience. (p: By the packet, do you mean the current paper packet, or the personally selected printed materials?) The individual, personal materials. (p) Because
the personal interactive meeting plus the one where you get to choose yourself what materials you get, those two appeal to me
newsletter and www , print select ones I need , a news letter would prompt me to get the information that I need
The hard copy and then the group meeting, that combination. (p: By hard copy do you menat the current paper packet, followed by a group meeting?) Right. (p) Uh for the reasons previously discussed. You have the information available. I know with th
I think either give people the option of the selected printed materials or the web site, I think that would be the way to go.
print select materials and group meetings<P>R; The same reasons I already said. Target things we need.
the personally selected materials and the group meeting,
probably getting something on the web site would be an options for those who want it, [p] and I like the packets, the CD option sounds interesting, too, that might be easier than the web
video, follow up with meeting one on one or group
I think the combination of the monthly newsletter and the DCD ROM would be great. The reason why is, paperwork can get misplaced, but if you have a CD ROM disk, either at home or at work, then we seem to take care of Disks a little better. (p) Disk hol
phone call and print material I need <P> it's the way I am used to doing most things.
Ah...do like a newsletter, and meetings. (p: Would you prefer face-to-face meetings, or group meetings?) Group meetings. (p) Group meetings so you can hear other peoples' questions, more information would come out, different scenarios and stuff like
well probably the newletter and the group meetings
I think if I had access to information on the web page, that would be nice, but I wouldn't want to rely on just the web page [p] the printed material
paper and internet [p] personally selclected materials
telephone call <P> R: personal telephone call , face to face ,selected material
Um...well the reason why would be, then I can choose which ever fit my needs at the time, instead of only having one. And if there are a lot of changes in the plans I could go to a meeting, but if there aren't many changes then I could skim through a pam
cd-rom, paper packet, <P> R: it is just easier
group meetings, and personal calls, and the packet
group meetings and CD- rom because I can put on screen and read it and I also can meet them ..they can answer my questions.
the web and the standard paper so you can look in detail on the paper and the check out the archive on the web when and iff you loose the paper
Well the internet, group meetings and face-to-face meetings, probably. And I guess internet would be, I like it because I can get a lot of information that way, and ask questions at face-to-face and group meetings. (p: By face-to-face, do you mean one-
to pick and choose in the paper packet and the other two options that i am somewhat interested in too.
i really dont know b/c it dependend on what time of year it is and how busy i am.
the face to face would be good b/c you can ask question but tht viedo would be good becuse you could do it on your own time and that would be good. not all peole have cd roms to take home.
Um the paper packet and the CD ROM so that I have it, I can print it out if I needed to print it out. One works as a back-up for the other. (P: Do you mean, in case you lose something from the paper packet?) Right.
the packets and the open enrollment meetings
The newsletter and paper packet. Because the newsletter could be used to highlight upcoming changes and provide summary of those changes. (p) Well the paper packet could include both summary and detailed changes. The weakness in the paper packet curre
cd-rom and the printed material <P> R: Printed paper packet , I think the reason it is also nice that if you are around no computer, you can carry with you, and then have the cd rom for work
WWW, and the printed material <P> R:Personally selected material ,um, again acess to the www and I can go into more depth , then peruse the printed material
availability on www, also by printed packet , I have more time at home to look web and the printed material
group meetings and one on one with info that is very clear.
the two that I just said it gives you a good over view and easy access
in the paper packet b/c it is tangilble. i also like the newsletter va email b/c i have acess at home and it leads to diffrent websites.
Face-to-face, video if unable to attend, and last of all, printed, or supplemented by printed material, let's say. (p: By printed material, do you mean the current paper packet, paper and pencil at group meetings, or personally selected printed material
i would like to have one primary and another if I have problems or questions. [p] web first and then personal phone calls
group meetins with the packet is what I prefer
Uhm the, either the internet or the CD ROM would be useful, it saves paper for one thing (laughter) and it's supplying information I would get on paper. (p) Oh just duplicating what's been coming out in the paper form (p: Do you mean, the internet or t
i think we don't have enough time, and we have one month to review the packet. if you can get the packet one month before or something to review. it's like a pressure thing you got to do it.
the group meetings part of regularly scheduled day. Personally selected materials, and cd rom. P) Ability to ask questions. Materials to look at on my own time and cd rom is easy to access and fast.
Paper packet and face-to-face. So that I could read what all the options are, choose for myself then ask specific questions face-to-face.
i would prefer the group packet and t.v. access
if recieving includes presentation, The packet and the presentation. P) Because you can get more information on specific needs.
um, i think the web and personalized information., i can sort through the web pages key words looking for a document
Uh I'd probably like to choose open enrollment materials in the packet, and if I could talk to somebody face-to-face, I'd like that option. (p) Get a packet of chosen open enrollment materials, in other words, if I know I'm going to stay with a company,
Specific if to refer back to hard copy and some metho d you could ask a person questions the group meetings I like other people ask questions I wish I would have asked.
selected material and group meetings that way if there is a question you can ask at the meeting.
the group meetings and the telephone because of the interactive. I might have missed a question. the phone part the person to person is better because some questions cant be answered by a machine
which ever would maximize, or minimize the wast of paper and printed material; [p] like the instructions on CD Rom and put the forms themselves on printed forms
sending the paper and reviewing it, then meeting with a person face to face, that might be the best way to do it.
group meetings and the www,<P> because I'm going to hear the verbal and then have the visual backup to go in and read what you need
ideally the forms on paper and a card that says go to the website to look at the detail
current paper packet and Group meetings <P> As I said before, getting all the information asking questions
paper and www/ less time intense, easier to keep track of, depending on how the information is given, and if it is interactive,and if someone needs to submit it, and to do it out of the confines of the work day.
Well I'd like the printed material, um, and I'd like the group meetings, and then if after that, if necessary, the face-to-face. And then it would be nice if information was out...on a web site. (p: By printed materials, do you mean personally select
web and and the telephone. (p) more info available.
Uh the regular hard copy, and then availability on the Web, with a search engine, for just "that" document. (p: By "regular hard copy" do you mean the current paper packet, paper and pencil and group meetings, or personally selected printed materials?)
printed material and the web. printed b/c you don't have to print it of of the web and you have it in your hand.
web and paper. (p)b/c the paper gives me a review and the web gives me better answers on specifics. it all depends on how well the web site is constructed with search capabilities.
web and personal meeting. if i had questions , i could get them answered there at the meeting.
Probably the Web and the group meeting, just for, having an opportunity not only to cruise information at my leisure, but having some sort of a forum to answer questions.
the group and the paper the group has nteraction buut the paper I get to look over.
those two (web and paper) it just seems the easiest to me.
one thing would not really, umm, the way they express it would increse understanding better.
cd rom and face to face. it would help to get specific information.
i like personal selected items and monthly letter. i can choose the stuff i want to read and take it home for my family to look at.
i think if you could select the ones you want. and if you don't get your answers that way you could make the phone call. it gives you more options.
Uh web, CD ROM, and the packet. I'm not big on meetings, TV or telephone, they're kind of negative for me. (p) The things that I could do on my own convenience, on my own time without interfering with work or life, something I can fit into my schedule,
(Groan) I don't know. I guess I'd take the personally selected materials, face-to-face, group meetings, and newsletters. I get more information that way.
The two Video and voice i can look at the materials and ask specific questions at my own leisure at any time.
printed matter and world wide web, because then I just print it off of that.
packet and also a web site we could go to.
I could live withouth the 1 hour meeting if I got the paper packet and had a number in there that I could call. In the packet I would like to have a summary sheet that highlights the changes like in our office when we have a manuel change, we get a highli
if you could choose what you would get instead of getting bombarded with all types of stuff, that would be good.
I would think the um paper packet and the group would be my two top choices, probably. The reason for that would be to be able to ask questions and look at the written materials, and hear what other people in the group would ask, if I hadn't thought of t
i think that the group meetings and selected packet b/c i could get the info on stuff i was most interested in and ask quetions too.
i would like to have someone to call me at home after work to explain it . to also have a handout to have things that are available to me in depth.
its seems kinda funny, but, CD, face to face and the personally select printed materials
I think it would be nice to get it either on the internet in an electronic form or to get it in a hard copy printed form; as long as the electronic form is searchable, and of course it would save on the waste of paper
i like the web acess but i don't want it to be my main source of material. i would like something i can sit down and read and take home and think over.
cd rom and the voice face to face thing. b/c i workl with a computer and can use it at home. the face to face b/c i don't like the telephone.
I'd say paper packet, the web, and phone [p] personal phone call on specifics
Probably, cable, CD ROM, and personally selected materials
the web and cd rom and the meetings. P) well it just seems like a good way for me to assimilate the information.
the poacket is good but, it would be nice to have your own agency group meeting to kinda go over things.
the packet like normal and also on the web
i like the idea of a website that i could do on my liesure and time scale. (p) that probably covers it
If they sent me the printed stuff and knowing I could access it on the web would make sense
the group meetings and the packet alot of people will read through their packets and then then follow up with the meetings for asking questions they might need to have things explained to them
its always nice to have options [p] I think that the selected printed materials and the world wide web would be good. When you say world wide web, do you also mean e-mail? Is the bulletin available on e-mail? If it were, I think it would be more widely re
possible, CD ROM and/or paper and possibly a contact by phone to walk me through it, like trouble shooting
www and paper packet <P> I might have left it at the office and I can check it out at home on WWW
well, as I said the web and paper [p; personally selected?] right
probably the paper when we're talking the papter I dont know how defined you want that, or the telephone. i dont have internet access a t home, i dont have a computer, and the telephone would be the second option, because i like to take time to review the
probably the packet and then the world wide web so that if you had questions, you could go back and read it there
one on one, video second and CD-ROM last. [p][ because I think it would be more personal
for my self I think a pre-selected packet along with an opportunity for a face to face meeting would be a very thorough woy of getting the information necessary to make a decision.
its the packet and the face to face, and the purposes is the face for face for follow up questions or clarification
world wide web and paper package...because..www I can access it any time..the package I can do it when I feel like it .I can study it.
the group meetings and selected printed papers...it's make sense to me..(P) when I have questions I can ask them...if I can pick form the paper and read more.
small group meetings and personal telephone call with the web options.
the website and the video, I think that would be a good idea
the papers and then the web b/c you can read through it and then ask quetions over the internet na dif it was put in a diffrent format so it would answer more quetions than you hav in your paper.
world wide web and face-to -face meeting...becasue..I can find information..and also ask questions...
a web site and the telephone options and and the packet. (p) i belevie that for me my question would be answered through at least one of those sources.
well I'd say the cable and the packet would be most useful to me
Uh the combination I prefer is the group meetings, one-on-one face-to-face type meetings, the CD ROM, the monthly meetings, I don't know what else, oh, the Web site or having e-mails sent to me directly, would be great.
group meetings, paper packet, personally selected, and monthly newsletter. its a matter of timing, if you are in a hurry to get to a meeting you might prefer one means and at another time prefer another
Those last two you mentioned, group meetings and one-on-one. (p) Because in the group meetings you might miss a question that someone else would bring up, and in the one-on-one you might have a personal question that you wouldn't want the group to know.
web and the printed materials. convience and do it at my own liesure and my own time. face to face is also important. the group meetings do not answer the questions i have. it would be best in smal group s than larger ones. the amount of choices are beco
The one-on-one and the group meeting ones. Again, same answer, input and output, (p) meaning you're hearing other peoples' ideas or questions. (p: By one-on-one do you mean face-to-face?) Yes.
Um printed material and Web, the printed materials allow me to look at it. It gives me more options of when and how I look at the materials. The Web site allows me to do a little more research, with computer enhancement. (p: What do you mean by "compu
i like getting th apcket and i like the group meetings so i can ask questions if ther is something i don't understand.
big packet and face-to face meetings...I can look at them with my spouse..and then I can ask questions.
select printed material and telephone calls.. and also the Internet.. so I can access it that way. I can read things on my paper..then call if I have questions.. I can search in the INternet as well.
The personal selected materials and the telephone, where you dial a number to get information, voice interaction. That would be good. (p) Instead of having to look through all the information in the packet, they print out what you need, you don't have
cd rom and group meetings cd rom you can go through at your own pace and it doesn't wase paper and you can ask questions at the meeting.
Um I would prefer Web access and printed materials; Web access to decide which printed materials I'd like to receive. (p) Uh it would cut down on the amount o paper that goes into the recycling. (p: Do you mean, printing it off the Web site itself, or
the internet and then to be able to select some for printed materials. it all depends on how it is done on the web
I would prefer to see it on the web and then have a follow up notice of a meeting so that I could be informed before I go to the meeting and will know what questions I want to ask.
Well I'd prefer the hard copy but it would also be nice if it was on a Web site because that's easier to search on. Or, actually talking to a person, too. I think paper, talking to a person and then Web site would be a third. (p: As far as ranking, yo
printed material, open enrollment meetings
The uh either the group or somebody coming into our work setting, and then the packet. (p) I just feel you have more of a chance to get your questions answered, and a more thorough idea of what your choices are.
the packet first and a face to face meeting after that
cable access and of course I like the face to face,
kthe video and the full packet. [p] to me it just seems like the best way to llook at in your own time, when you can.
over the internet and in group meetingsP you get a chance to look over the internet yourself and get your questions answered in group meetings
e-mail with a pointer to a web site an e-mail newsletter and a meeting at the monthly faculy meeting at the departmental level. P)The packet is a little intimidating an oral presentation is easier to follow the web you can find the options you are looking
the iternet and the cd becuse i could do it at my own pace
video group meetings and personal contact with videos so it's easier to schedule
in the past they have had combination of information but onlly durring major changes. if the providors stay the same there is no reason to have a meeting or more than on method.
personally selected packet and the face to face meeting.(p) personal preferance.
the cd rom or the meeting. to have both available would be good for me.
the packet and the meeting or one on one. the written is great b/c you can go over it and then jot down quetion to ask in the meetings.
person to talk with and the paper packet and maybe the web.
i think that i use the internet alot. but i also like the paper packet. i would lie more than one optinn b/c sometimes it is hard to read things off of a screen.
i would prefer to have a short summary of options that is carefully and clearly written and then an option of receiving more detailed information on subtopics. i'm referring to summary that is clearly written and subtopics that have more detailed inf
cd rom and the group meeings b/c i can read the info and if something dos not make sence i am able to ask questions about it.
the whole package to re evaluate what package you really want and what is available.
i like the newsletter and the group meeting , and printed materials. it gives you more options and flexibility
vedeo and the face to face would be most effective.
the cable and the cd-rom, at my own convenience, i can look them over
the web and personal phone call. the call could answer any thing that i could not find on the web.
paper packet and group meetings. if i don't understadnsomething in the packet i could ask in the meetings.
Somebody to come to the staff meeting and explain, P) and the mail. P) It would work for me because it would help the whole team I can't listen on the phone.
group meetings, and information distributed by mail [like the packets?] yeah
probably the face to face and the CD, or even the web and face to face
I think the web and then being able to access things by automated phone. It can be flexible to your schedule
paper, web and someone to answer certain questions, a little live person, not a machine.
the web would be my first choice and then phone acess by me would be a good back up. or e mail would also be good for me. it would be even better than the phone.
face to face telphone and personnally selected P) those fit my needs
i guess the group meetings and the aper packet b/c if ther are question that have not been answered i can get them answered in the grop meetings.
i don't know I don't look at the information
i beleive that the inhouse meeting, personal phone call and the cd rom. it aloows you to have personalized questions without being intimidated by other people. and it backs up the information with a hard copy to allow you to verify answers and to have a c
the paper packet 1st and then the opportunity to have a one on one to answer specific quesitons I might have.
newsletter and the meetings. (p) just tha i read alot and it would help me to sit down and talk with someone after that.
i would prefer the group meeting or the packets to look over.
packet, the personally selected and the newsletter,
i like the news letter and paper things. a cd would be good if you cold search it. also the web would be good if you could search.
I'd like the packet, the website, and the face to face
web and packet. (p) the easy acess and if it was a personally selcted packet it would be best.
a group meeting w/ reps from PEBB and the paper packet. it is nice to talk to people about diffrent insurance options.
face to face and the cd rom. if you mised some info you could pick it up at another place.
the phone call and the personal selceted materials . between the two icould get the info that i wanted with in the time that i wanted.
I like getting the packet but I'd like to, if there was somehting I didn't understand, be able to watch a program on it or even go into a quesiton and answer by e-mail
a variance is nice. the packet is good and then when you go to a meeting you can clarify a question from the packet.
web site and face-to-face meetings or telephone calls.... I can get through information from the web ...doesn't waste paper..then I can make decision..if I have quesitons I can ask in the face-to face meetings or ...call.
the printed and and maybe, can we go back to the web and CD? [p] like a CD ROM type
I'd like to have it on the internet as a third source, it would be nice if the listed peoples questions and then had the answers. [p] group meetings and the packet
what i would like is to have phone access to easily answer questions. When you want a question you can't get a person. put a big star next to domestic partners, it took me two years to figure out what I should do.
I think the web where I could get everything, where everything is available to me, and then a selected packet, where I would just get what I asked for.
Um Written material and group meetings. (p: By "written materials" do you mean the current paper packet or personally selected written materials?) Um (sigh) what I would like to get would be a somewhat smaller packet with information of wherre to get m
I think the cable access or the video and the packet. I guess I'm a visual person
well I like the opportunity to have questions answered like in the group meeting, to hear the questions that other people have [p] in addition to the paper packet
printed, the web and personal telephone calls
I like either the printed packet or the personally selected materials, which are basically the same as far as I'm concerned, and then phone or face to face meeting for getting to those questions that just can't be answered from the printed materials. Some
face to face the web and print material f to f is more specific cusomized for your questions the web is whenever you want it and the printed is the big background
probably the computer and the paper. the web rather than the CD because I assume anybody who has the capacity use a CD also has the ability to get on the web.
probably the face to face and the group meetings would be good
probably the WWW and the CD ROM for the same reasons: convenoience of being able to get it when I can get at it.
the personal selected and the paper packet; so I could sit down and go over
the web and monthly newsletter...because ...some people can use the web and very accessable ...if not they can use the newsletter.
Uh I think the printed packet, the group meetings, and possible individual meetings or telephone sessions, short ones. (p) Because it's complicated and I think that would cover all the bases. (p: What is complicated?) The insurance information. (p:
the gr. meeting and selected materials...because it is difficult to reach by phone and I don't have access to the web...It is easier for me to do it this way.
Um I would say the priority number two, which is the paper packet, the meetings and the newsletter format would be helpful to get the information in a variety of formats. (p: Do you mean the current paper packet with group meetings and newsletter?) Yea
to have something that i could refer to...selected materials with..and the web..or on line so I could look at that and make my decision.
it would be better if they had options, yes. [p] well the ones you were identifying. but for me the paper works fine, but in different situations some of the others might work. [p] no [suggestions]
um..the internet access combine with face-to-face or gr. meeting incase people need clarification...it gives me the opportunity to read as much as I can from the internet if I have questions I can ask at the open meeting.
the gr. meeting , packet and face-to-face...the one we have..it gives varieties and options and time fram. You can talk to somebody.. gr. meeting is good because somebody might see something that you don't see...then you can listen too.
the packets are good, but it would be good to have face to face meetings to answer questions
printed and the face to face meetings, personal phone calls
the group meeting and one to one on important issues
paper and group meetings with person in front, of course, I want to be holding my paper
Uh the um the ability to go to the open enrollment meetings, and the printed materials. (p: Do you mean group meetings, or the face-to-face meetings?) The group meetings. (p: Do you mean the current paper packet, or personally selected printed materi
Uh basically the current method plus something on the Web so I can access it at night. (p: Do you mean the current paper packet?) Right. (p: By accessing it at night, do you mean going to the Web from your home computer?) Right.
whether it is the combo of the web or mail it is nice b/c everybody wants diffrent things based upon what is going on in there life.
written and the ablitiy to connect to a live person or have a group meeting discussion.
OKay um the CD ROM might be good, then I could study it at my leisure. I would still prefer the paper packet ant the meeting, so I could make a decision and get it done at that point. (p: By "paper packet" do you mean the current paper packet?) Yeah.
group meetings and face to face with the internet. meetings work b/c people show up and hear others questions. and the web b/c it is acessable anywhere.
I would like to have the paper packet and the group meeting or the face-to-face. (p: By "or" do you mean, you'd like to have either option of a face-to-face or group meeting available to you?) Well what I would like is, a face-to-face along with the ha
the best would be the combo of the group and practicality witha group meeting followed by a telephone call.
i would like to see the hard copy and tyhen ask questions that are pertinate to me. i just want to ask questions that are not clear to me. i don't want to sit in a meeting to hear questions that i do not really want to hear.
the more sources are available, the more chances for one to retain that information. (p) in the current packet and the group meeting.
i would like to have the group meetings with the availablity of the other two (p) the personal meeting and the selection of the material package.
i can use all information pssoble for bennifits. (p)monthly newsletter and the once a year papers are okay.
i want the interactive group process for myself but for and organizatrion there should be options b/c everybody processes info diffrently.
more options would be good (p) if their detailed i could read them on the web and i would like to reach someone on the phone. if i could call verses some one calling me that would be the best for me.
probably the web and in person, well like I said the convenience of the web, in person you have the oportunity to ask the questions, specific instead of some generic type thing
packet ..and gr. meeting.../...I would hear other people's ideas as well.
something available...hard copy..paper packet...get...something on line web page...because..very easy access..it's convenient.
on the web and the packet..I can read it at my leisure..and...just have access to the web.. it's easy.
The um...probably the group meetings and the paper packet. (p: Is that the current paper packet?) Yeah. (p) Um just the reason before, so you can get other people's input and ideas in case you missed something on your own.
the cd rom and the current packet. b/c it would be more thourough b/c of the information. it also might have more updated info than the packet.
i guess the web would be handy and the paper opption. two good means of information communication opposed to the other opptions that you listed.
the paper packet and a group meeting to ask quewestions. in a group setting someone alsways ask a question that you never thught about and that way you can get more info.
the group meetings is what i would want. the cable would also wok depending on what night it was on.
the monthly newsletter and the face to face to review the info and ask questions.
i would prefer to have the paper opption with the face to face meeting. i still prefer. the written material to the electronic communication opption.
the wb and the paper apcket. i can look at the material and then ask questin over the internet.
face to face meeting and then the packet. i can see the info and then prepare my questions for the meeting.
the newsletter and the selected printed materials...I can go over it by myself...and also I read the newsletter ..
Well I think we covered that, the printed and the group. I could see a certain amount coming over the CD ROM or something. (p: Do you mean the current paper packet, supplemented with group meetings and articles in the newsletter?) Well yeah that works
the internet, telephone,paper packet and the meeting...give me the flexibility..have questions then I can ask in the meeting or telephone... I can go on line to get more information any time.
the paper packet and the web..the web will be better than the newsletter..I can find it and I want paper packet for open enrollment.
the written materials or the packet..and...meeting with someone on-site one on one. I like to have my own copy of the benifits I can refer to when I have questions. I want to meet the representative one on one to help me with the enrollment and answer m
um...not sure...almost too much...I like the paper packet..and the website for some people..some people comp might be easier. I am familiar with the paper packet
video and packet..you can see it and have it on your hands for ever.
the selected printed materials and the face-to-face meeting ..I can ask questions I want the answeres... no need to read everyting else.
the one we are doing now...because I can look at my leisure..I work with computer all day I don't want any more on line in the computer I prefer to have something on my lab and read.
the more choice you have the better, [p] the world wide web and probably the CD ROM and the video
the paper packet ...meeting and newsletter..I can look at materials and ask questions ..and listen to others people's questions.
the packet and somebody to actually look at and ask questions
I would want personal contact because I think that's helpful, and the written packet, and why is because that is what would be helpful to me. And I share the printed materials with my husband, and that's helpful. The follow up with the meetingis good be
I like the combiniation, the actual hands on packet and the newsletter is great
I prefer self-selected information, and then additional information available on the Web, probably; and the reason is, I could self-select and then additional or other material I could review on the Web, supplemental information. (p) Um I wouldn't be bo
the newsletter and the video if they could work in tandum
face-to-face when you have questions..you can ask... and printed materials... I can read them ..and keep them and refer to them later.
um..I don't mind having ..access to on line...and that seleted printed materials...I want to get someone to help me...like I can walk in and ask.. or call or meet someone who know very well.
packet and CD rom...just readily available and I don't need to connect to the the internet.
probably just like the internet and the selected papers
personalized packet and the meeting. that would be perfect for me. i xcould ask questions and see what i need to know.
the group and the web. the web b/c you can see it all and the group meeting b/c you can ask questions face to face.
meetings....and seleted materials ...give me oppertunity to take notes to study and ask questions.
the personel meeting to have them tell me what i want and the selected packet. i would have some one there to ask question and would not have too much garbage and then all of the paper filled in in the meeting.
packets and gr. meeting ...I can ask questions and go to somebody... they explain everyting in the group meeting.
i think it wold be helpful to get the packet and themn perseonel interaction for answers.
I would want somehting printed initially and followed up by phone so that I would no the specific questions and want to make and get specific answers. One of the problems with the written material is knowing whether it was intended the way you understand
i guess i wouldlike the printed verion, the hard copy nesletter and the cd rom. b/c i can go at my own speed.
like the printed that i requested, CD ROM and telephone calls
the packet and the CD, or you can't really ask a CD questions [p] a meeting, face to face
paper packet and either the meeting or a phone contact. i gues i would want the paper first and then the phone second to clarify things up.
the current method of the big packet and followed up by a phone caal. i could read it and then get my questions ready.
probably the group meeting and the packet
the group and the news letter , so if i do have a question i can ask it.
talking to us in person, packets, just sending information
the cable tv and the phone response with the printed material and groups m,eetings. it would give me more oppertunity to acess the info instead of just one opertunity.
web and phone. phone for questions that i cannot understand form the written material and the web for complete information and is electronic and i can acess it at any time.
i would want more than one b/c if you missed one you could get it somewhere else. i would like to have an email sent and then probably to avoid that packet stuff. or a phone call or a group meeting. Sending out the packets adds alot of expence to print it
I'd like the package and the newsletter and I suppose I'd like the online for those who choose to use that. I think its a great way to do it
CD and selected printed materials...it's less to read through...CD rom you can access things quicker.
I'd like the meeting, coming into an office where there's a regularly scheduled staff meeting and having a person give a short presentation and be available to answer questions. (p: Would you like that as a face-to-face meetingor a group meeting?) Grou
personally selected printed materials and group meetings..becasue people have options of doing something....when you have questions you can ask in the meeting.

Why do you prefer this mode
I just like to be able to view the information in hand.
having it as a hard copy allows me to keep a copy & no excess paper
well that way you, PEBB, actually has it on hard copy. With computer, well, eveybody doesn't have that option. And also that way you have a hard copy, in case systems go down, you still have it.
because it is more personalized, I can aske questions. In a group its hard to get in all the questions. Its also difficult on the telephone. One on one you can ask all those things. How on earth would they do that, though with all the state employees!
black & white on the paper is easier to read and reference
access and no #2 pencils to fill in those little dots
just ease of use, i guess that's the main one. it reduces the paper in general and the factor of losing certain pieces of that
It very quiet and I could concentrate on it. and It would be fast. If I could send my information on the world-wide web then that would be fast. I am just very comfortable using it.
i think it's easier cause you can take the materials home and read at your leisure
it is sounds like the way we do it now and if i want to make changes to any my choices it think that it would be the easiest way for me
that way after you think about it ..then you can call in...might be easier.
questions could be answered at that time
like to have materials to inform me of my choices before i talk to someone with my questions
I guess..you can see it all there..can see the options in front of you.
You just have more people there that ask what you might have forgotten.
More input into the process, for example again, the benefits of being in a group, and their perspectives. Because I don't believe you can read the material and then make all your own decisions. For example, new workers would have great difficulty select
If you're talking about the forms for actually enrolling, I like to have paper copies of what I did. The web I don't actually trust completely for that, but you could still print out a copy.
Cause I have the paper, I have a copy of the paper, right after I do it. And sometimes computer programs for enrolling don't work very well.
Because I'm a web woman. I use it daily 8-10 hours daily at home and work so it's right there.
I can make sure I'm getting the right info and don't want to make a mistake on the phone have them put something down in error or make an error myself.
It's efficeint, it's a very efficient way of registering.
to make sure that you fully understand the decisions that you are making and someone to clarify questions
more convenient for sharing with my wife
cause that is what i do all day - less paperwork & it's secure
I would like that over doing it on the web. At least I know what I have done.
i like the paper copy in front of me rather than reading about it on the computer
Cause I can access it anywhere and if I lose the form I don't have to worry about it, they donb't have to send me another one.
Because I have a chance to review the information at my leisure.
I haven't had any problems. What we have works.
it is just so much more convenient- i won't lose information
Goes back to getting straight answers and clarificaton
It's convenient and one has a chance of going through a lot of material in a short period.
visible and work with it and fill part of it and return to it later - internet does not offer me these options
It's easier (p) um I don't have to mail anything, I don't have to write anything, I don't have to shuffle papers, it's quicker.
Pretty much because my benefits, I'm satisfied with what they are, my schedule it's hard to make meetings, I don't always have access to the internet, I like having something at my disposal, that I have a copy of. If I need to know about some possible ne
i like to see things on paper in front of me - in hand, physical information
Because that's part of getting my information and it's more convenient you have time to go over it and compare it and I keep it throught the year, the packet to refer to it.
because its something where I just sit down and take a few minutes instead of having all the paper work, but I want the paper there to examine before I enroll.
I'm not too enthusiastic about putting personal information on the internet
because you can spend sufficient time to look over it
You know it makes me wonder why i don't just download it from the web. <P> I like to be able to take it home to read it.
easier access right there on line, so I can just send it off.
I prefer go through things at my leisure , and I don't have to log on to something. <P> Because it works for me.
just interactive, and I can take my time and consider things
more convenient and easier to do it at my convenience. I don't have to worry about having the CD with me, I don't have to worry about taking the papers with me, losing them.
it's just the up and coming and it is right there and done
availability is very convenient - difficult for spouses to decide on choices from two different locations
Again because it's more personal and if you have questions you're directly speaking to the source of information, hopefully, or someone who is more informed.
It's easy. (p) Yeah you don't have to use a pen, you can type in the stuff, you can correct mistakes, and you can submit.
Like to have personal help, it is confusing starting out and trying to make selections. Have a counselor at Pebb to hwealk you throught those decisions
as long as it had csome confirmation code
Just quick and easy, and a lot of times I think it's easier to do it on-line and sending it on-line than through the regular mail.
again I can get probably some information additional or some help in final decision or explanation of something that is not clear.
Available anytime, modern technology. (p) Not that I can think of.
i can fill out the forms the way i want and change the forms if needed
Um just because I registered for classes that way, so it's something I'm familiar with.
Cause I'm a person who needs to sit down, flip back and forth, and compare.
interactive nature of it would allow you to know right away if you had made an error and you could correct it on the spot
Um...just because I feel comfortable with it. (p) Um...I have a copy of what I signed up for, that makes me more comfortable than doing it on-line, or something like that.
it could just be habit. I'm a visual person, so I do the visual, hands-on thing works best for me
Well I think that would be the easiest thing for us to do, and it's the most popular in other businesses also. I don't know how expensive that would be, but I'll stick with that. And I think it would make our forms more accurate (p) sometimes we're fill
I guess i'm just old fashioned, thats what i'm used to.
I don't know (laughter). (p) I guess access with the computer, I'm probably more apt to respond, quicker.
because it is a varity on the plan ...I can see what my options are.
I guess another alternative would be on-line, so I could't really say printed because both are equal
Because then you could ask questions. (p) No I think that's probably it.
because I have it in writing, I'm looking at it.
UM The main reason is in case of power outage, I can still send in my material without worrying.<P> R: without wooring about things getting lost
it seems like things you can do there are faster
Because I can get the stuff, talk to a person, ask questions, fill out paperwork and do it there
BECAUSE its simple and I just answer what I need, just answer a or b and its done
Convenience (p) I don't like to fill out a hard copy pen-and paper, I'd rather key it in.
Because I would feel I would get answers immediately, because sometimes that stuff can be confusing. (p) The differnt options and choices, and OKay, if you pick this, what's going to happen, because when you make a choice, that's your choice for the who
It , um , it would be much more efficient for each person to get what they personally need
well, it gives the chance to think about it as opposed to getting kicked off the internet or trying to think off-the cuff on the phone
most have a function that if you don't fill it out correctly it will bounce back to you to fill out correctly
clear cut, fill out form, send it in, it's done
cause it gives me a hard copy to refer back to and substantiate what i select
like I said once before, when I'm not making any changes, if someone is not making any changes they should just get the materials they need
just because a time issue were no technically advanced as some people as far as using the computer.
it gives you a chance to think about it a little more
because i can think about it on my own time at my own pace
it's just simpler after I have read through the materials I have to read things two or 3 times then enroll.
Um well you gotta make copies of it, it seems to me you know it's being submitted. Currently I think you just put it in a packet and send it over to Human Resources. (p) The current way is to fill out the number-two pencil triplicate form, and I prefer
I just prefer hard-copy when I'am looking at important stuff. Its just me, I guess.
just because of the ease, again it doesn't interfere so much with other things
i just feel better when it is down on paper - in writing something pops out at you and you can make corrections
cause you got them all there and fill them out all at once.
it's handy; it's instant delivery; print off a copy for my own records
ease of use, easier than filling out copy form. its not really that hard we just turn them in to the front office and I don't make that many changes from year to year
just more familiar - knowing a lot of people who do that
its easier for me, its a tracking device, I can keep a copy of it, although I could do that with e-mail, too. And whats more I can take it home with me, athought I guess I could make a copy of that, too.
Well it save on trees and eventhough i like to do some things on the web I don't like putting secure info on the web ai want to hand the papers to someone.
i can type faster than I can write and I got spell check.
Direct questions and answers. (p) If I have a question, I get an answer. If I have a question later on in my reading of the materials, I don't waste time by calling or trying to find it on the web site that may crash, I have a person to help me researc
i think it would give more of a chance to go over whats there and if i wanted to change it would give more of a chance to change my mind
again i can see what I'm doing and that the form matches what I want
I'm used to it, it's getting so that everything's done that way. It's quicker, and I can put it around my schedule.
Because it gives me time to be able to sit down and read it, I don't have to make any rushed decisions.
because everything is there and if you have any questions you can get right ahold of them and ask
because its easy to fill out and i can make acopy of it
I would like a print-out of my current enrollment plans with the ability to make changes, to know exactly what I have and what I need, I usually don't need to make changes, so if I need to make additions, I wouldn't have to fill out, total new forms each
I just give it to my wife and she does it
Cause I can do it at my own pace and I can also do some research while I'm doing it, if I need to, go off in a window and research it. (p) You can open another window to do a little research while you're in the middle of making your selections.
Cause I can do it anytime, day or night, when it's convenient for me.
because I can take my time and do it at time, and just because that is the way its always been.
I think because I don't want, I don't want such personal information being on the computer, I'd rather just put it in the mail.
your questions can be answereed right away
i think it's the most thorough and everyone needs a designated time to fill out the paperwork
One it's because it's an instant hard copy packet has everything I need at the same time.
i can study the hard copy and go back over it
because I can do it at my own time, and I can review it to make my own decission
More info in it than personally selected. I don't want to miss anything I might need ot know.
easy and i don't have to go through a bunch of people to get the job done
because it is something I can take home and browse through and make by decission at home where I'm not distracted from work
I'm not a very computer wise person, I'm not into them and I just don't use them, so the old fashioned way is best for me
it's done and over with and quick; should have a paper trail
because its quick and easy and its there, we don't depend on the mail. I would think it would be less error prone
Um...I don't know. (p) I guess I don't really have a reason. It's a format I'm familiar with and easy to figure out all of the options.
it'll save time, but then I'd have to talk to someone before I did it so that I'd know what I'm doing
well number one its easy to change your mind, and it would also reduce the number of people who have to handle it. It all costs money, administrative money. And it would probably be more accurate.
I just think the security of seeing the form. Internet is convenient, but you're never really sure what happens to stuff.
Less paper to deal with, quicker to get it done and ship it to wherever
I don't like the idea of it being on a computer and at anytime somebody being able to access it.
It saves time, and the material is fresh in your mind, and you just go ahead and continue moving it on, (p) the ideas are there and you can just go ahead and roll. And I've been in the system so long, I don't need to go home and check with my wife.
there is someone there to ask questions of
again because its easily accessable and it can be updated or improved
i think it is the most wide ranging material available, but this is not an endorsement , it is difficult to read though
It just seems quicker, especially if there were a way to fill out the forms right there on the Web and submit them to Payroll, PEBB, whoever it needs to go to, and print off a copy for ourselves. It would cut down on the loss of some of those packets, (
it is there to look at i can fill it out at my leisure
convenient, quick, won't get lost in the mail
so i can information on the things i am interested in
i pay attention that way and it is convenient
Ah, 'cause I can put it aside and deal with it when I wanna. And it's supposed to have everything I need in one place.
I like having a hard copy in front of me and I like having my own copy for varification and I like doing it on my pace instead of having to meet with someone. I spend a lot of time on the computer and I don't want to deal with a computer
well you have a copy of it and when you put a signature on it it would be difficult to do it on the web
i am a hands on person i like it in writing
so we have records of it because they make lots of mistakes shen they are doing it
it would , that would ,it would be easier for me to look at the materials I'm interested in instead of having to go through the whole packet and throwing it away. it would just be easier for me
its there in front of me it gives me time to sit down and think about it
i have all the materials in front of me and it is not paper
i can get my questioins answered right then
because it's more convenient for me, I use the internet for just about everything
because I can just get my questions answered right away there
because then I'd be able to do it on my own schedule
because I like to hve a piece of paper in my hand to prove that I did it.
because you can ask questions. you have to admit that stuff is confusing at times
because it's convenient, i can do it anytime and anywhere
because I can do it on my own time, its quick, I don't have to send a form in. much better
it gives you the opportunity to make changes befor you finalize your, if you make a mistake, before you send it in because sometimes it can get a little confusing.
i work on computers all day so it's easy
well because there would be a vareity of options, you coul read it and it would use up so much paper. You could read what you want and skip the rest. it wouldn't be so wasteful of paper and it would probably be more cost efficient, the postage and all.
Because I can review the material, have time to you know jot down numbers, make corrections, on your own, to me it's much easier that way.
as long as the department doesn't; as long as the department promotes it, from your work computer -- that is, on state equipment on state time. Because when i come back from a group meeting it would be fresh in my mind and it would cut out the paper work,
Um because then you could just sit in and do it all at once kind of thing, and send it off.
No strong reason, I'm just used to doing it that way.
I guess because I'm used to it. I'm afraid if they put somehting new in, I wouldn't know what to do.
It seems like I've had pretty good luck with the Web, ordering stuff, it seems to be to be pretty safe and reliable. I don't like group meetings or talking over the telephone.
becasue the personally selected materials are targeted for me. I am very busy and I often have to take the big packet home, if we had an agency sponsored meeting here, then questions get answered right away.
my own schedule and ableto think about it more
Through ODOT internet or through e-mail. (p) That's just the easist method of communication, for me. (p) Accessibility, time.
It would allow me to do it when I wanted to, it would certainly be much easier than filling a bunch of paperwork and sending it in.
Because I cando it at my leisure and read the materials when I have time to do it.
then you can take it home and look at it and discuss it with your partner.
Personally I'm satisfied with the way they do it now. (p: Current paper packet?) Yes. (p) Well because you can go back and review the options. (p) I like to do it myself, then I can look back and check it over to see if that's what I really want.
Just on it everyday gettign out of the paperwork mode.
Because you know what you are filling out you have someone here when you are filling it out to ask questions.
it seems the most financial satisfying, one on one meetings would be helpful to a large number of people and take a minimal amount of time
because I can directly ask the questions for my personal needs.
that way I can do it at home on my own computer
the reason as before, its a lot quicker to read through it, doesn't take as long
Oh because I can keep a record of it and look at it at times when I might not have a computer or telephone available.
For me, I usually chose the same ones each year, so something on the Web, a form on the Web would be useful. (p) Because for this open enrollment, if you chose the same option each year you don't need to return the forms, so if they had something on the
once you get an initial understanding of whats there in the system, the WWW is the most convenient and cost effective.
that way we can carefully study what is on the form
more confidential than the website, because I don't trust it yet.
Because it is individual-specific. (p) Well it's just exactly what I'm interested in, and not all the other stuff. (p) Having worked with insurance companies, I'm familiar enough to know what I want, so I choose that way.
just convenience, less, paper, well no paper, and its just a matter of convenience.
again, I don't have access to the internet at home or a computer, so it gives me the chance to do it on my own time at home. If I had access to a computer, the internet would probably be the best way, but I don't/
WWW <P> R: um, same reasons. It is just easy to access and complete at the computer for me.
Again, so you can review-- make a decision, go back and look at it, and say "OKay".
it would be real easy to just fill it out and send it that way
www it would be easier to pick out the things I wanted to know about and to receive information about what I wanted to know about.
so that there is somebody there to ask questions
doing it on line would be o.k. if it weren't too complicated. Now some of us old-timers are getting more up to date on it
well at that point I would have my pencil ready and paper out and be ready to ask question I need to get things done and fill the form out
I guess it's because it's what I'm used to.
I guess that it is just what I am most comfortable with.
Just ah, easier to go through, less information to go through, you know overloaded with too much reading and information you don't care about. (p) No it just seemed like it would be the easiest way.
again its having access to a human with the answers
because I can do it quickly and I can change the form, If I make a mistake on the paper form, its just, because there are multiple copies, it is very difficult to change them
well, like I say, you just mark down what you need and get those packets rather than get a bunch of paperwork that doesn't concern ya.
actually it would be nice to, leave everything as is from year to year , I can initiate changes if I need to
Um...I'm more comfortable sitting in front of the computer every day, keystrokes are easier than writing things out.
I like to have my copy in my hand that I can refer back to.
WWW , um I don't know ,I guess it is instant gratification
thats how we've been doing it and if there is a problem then we ask at the group meeting or in phone calls
um ,because I just get it once, and I can make my decision at one time, and I have all the information I need
because I hate paperwork. it is really hard because of my schedule, I work late, to get it down to the office. And if you have any questions about the packet you are stuck. I have noone to talk to because they are gone when I am here.
packet of paper<P> R:yes, the Paper packet . R: it is better because you can take it home and study it and take your time
because it's there...no need for postage..make sure it gets there on time.
I'm familiar with it, can od it at my convenience, I have access to it at home and at work.
i am pretty much have my benifits covered else were and i would like the freedom to pick and choose as i see fit.
You should do it all at once, and get it over with. (p) Um...it would be much more convenient to do at one time than go and get the information, then fill it out, then have to bring it back. It would be more convenient for people who don't live on camp
i can choose when and were i want to look at it.
you can discuss wit your spuse and other ways like a t work you cannot talk with ytour spue
Um because it's really quick, really easy and I can tell when it's gone, so there isn't any lost paper shuffle. (p) Well if I send it, if I go ahead and fill it out and send it, I can tell, I can go back and check to see if they received it and I can ev
it comes with the paper work and you have to have paper for peoples signature and you will not get those any where else besides that packet.
i'm debating the www but i also like paper hard copy in front of me.
Because it's simpler. (p) Simpler, it would just be easier than paper. (p) I don't know how to explain it. (p: Compared to using the current paper packet, how is the Web easier or simpler?) No comment.
same as before. <P> because you have the information right in front of you.
paper notice and the www would be the best ones.
again it would be more focused to what i wanted.
Uh...well if they had the CD ROM, they'd have the forms right with it, and you could just print it out and just send in the forms you get from the CD ROM.
documents you have because there is always a chance of computer glitches , and the documents are more stable
i would not have to go through everything to find out exacly what i need. i also like the idea of not sending out the full packet where there is a lot of waste.
b/c every year we see the same packet for benifits we have already had for the last year.
Paper packet as it is . It's there to deal with, I can sit down and go through it
b/c the info is not cler and there are lots of questions. it would be nice to talk with someone knowledgeable to get the info from.
Paper packet, I am used to it, it is what I know and it works
that way I can see everything, I have more options if there is something I don't know about
b/c i have my copies. i like the tangible feel of my own personal copies.
Using the World Wide Web to complete the form would be done real fast. That's how we submit our time to the Employment Department. (p) Speed, ease of use, paperless.
you can get other ideas from people there
I just like doing things on line, I don't have to worry about the paper getting to them on time
the simplicity of having it all in one place and not having to track paper. [p] I don't have to keep track of what form goes where.
well I can sit down on my own time and study it. I think is is far too complicated myself. I don't see why it should be so complicated.
i like hard copy i save it and make a photocopy
Um it's just....uh, I don't know, I guess I'm so used to filling out forms on the Web, I'm comfortable with that, and then I could print out forms for my own records.
because it is easier for me to type instead of write and for me it is quicker
It allows me to determine my specific needs are.
i use it all the time, i can store the pages on diskette and it takes a lot less space. the the current package is is huge and i keep it in a filing cabinet
it's a hard copy and i can put it someplace and it would be a reminder if i had one of the other modalities i might forget
It gets it done, it's over with. (p) Well I don't have to mess around with paper, loose paper, misplace it.
Well if it was interactive you don't have the waste. I just don't like to read on the web.
all the info is in there that i need and it's all i need to make a choice without group discussions it seems pretty thorough.
I guess its most convenient, the only drawback was needing to send back a copy.
same as before. I can sit down and go through it on my own time
because, again, I can take that to my house, sit down and do it. It gives me more time to think through and do it carefully
same as before <P> Because I can look at the material on my own time
paper packet <P> you are getting all the paperwork, if I didn't have all the paper work I would fear something was missing ,I like to have all options in front of me
because its faster to type than to turn in paper forms
um it gives me time to go over the information and I do have a copy if there is a problem, and I have a copy to verify the information
I, just because it would be, it seems the most informative if there is an actual person there, explaining
www if there is a print out for confirmationm. I am thinking of airline ticket reservations
Because I have everything right there and I can do it on my own time.
To me there's a bid difference, "open enrollment" and renewal, I made absolutely no changes so I didn't look at anything. But if I wanted to make changes, I would want to talk to my Personnel Supervisor, our lady who handles all our benefits things.
To save money. (p) Well, it's very costly to put those packets together. Most state employees have e-mail and I think it would be a very cost effective method to use.
b/c i don't know know i can enroll with a cd rom. now how can i do that?
Uh, I'm not sure to respond to thing, to filling out forms, by e-mail. (p: So why do you prefer the World Wide Web?) I think you can generate forms that way.
b/c there is too much other crap that i don't read.
I mean it seems so straight forward, it's not cumbersome, I can do it at my leisure, it give me all that material in front of me.
because i have time to sit and think about my decisions.
As I said earlier, I have time to compare the benefits for each options
it is convient and could do it at night if i wanted to.
b/c there is such a large number of bennifit and programs i like to have something to look it at with my wife. if i get it with cd rom or web i have to print it of anyway.
Hm it's probably easier for me to read everything they have.
b/c often time there is alot of extra information i just don't need.
its familiar easy to understand i'm visual
Um I'm used to it and I can uh be more assured there's fewer mistakes when I fill it out, be more consistent from year-to-year.
Cause I can sit down with my wife and go over it.
Because that way you can sit there and ask the person question regarding certain things and get a full understanding of it.
Well for getting it for your initial you need all the information so you can use it as a reference later on.
b/c you could have as mch time as you want to go over things.
well you just fill it out and send it in campus mail, that seems to be the easiet
that way you would be signing it and could read it in more detail. you could also retain it.
just because I feel if you have questions that you need answered, the different kinds of insurance are kind of confusing. I guess I don't find it always easy to get away from the office to go to a meeting. We need a meeting at this office rather than some
be doing it for 26 years and im accostum to it. it suits my needs.
Um...again, saving resources. (p) Paper. (p) Convenience of veing able to fill it out anytime, and to edit it and make changes.
because of the convience that I can review it at my leisure whenever I need it. I don't have to turn on a computer. I can just use it whenever I need it.
i think its fast and easier to probalbly do i think.
It's just, less paper to deal with (laughter). (p) Less paper to hang onto.
that way i could take more time to go through it.
you would have the choises you would most want submitted.
so i could get imediate answers to my questions.
I can do it at my own pace, and I'm just used to it. Plus if they have the confirmation right there
Uh...because it's the easiest way, I have all the options down side-by-side and the verbal or visual things you can't really compare it like you can with the packet. (p) That sums it up pretty well.
I would not want to submit my information electronically, but I would like to take the forms off the internet and submit them in paper form. The only problem I can think of with those form is that they are usually submitted in 3 or 4 copies, so I guess we
b/c i can take it hoiemwith me and not do it at work.
because I get a copy of it, which I guess you could do on the web, too.
well, it could be done either from home or from work, it would matter what time of day it was, if you botched a form, you wouldn't have to start over again like you would manually
It just would be user friendly for me to access at my work station or at home. Written stuff might get stuffed under the desk and not looked at.
it is safer to do the paper work than verses the internet.
little bit more efficent and i can do it at my discresion.
there would be some cost savings for pebb
it, like the comparison I have is like ordering things from a catalog. if it is set up right, you can easily fill out by a click or typing on the form. I think that it reduces errors and also when you turn something in you wonder if it reaches the right p
b/c i would be available 24 hours a day and when it fits in with my schedual.
I just think its easier, its less combersome
um because then you are more free to ask questions as a group , maybe some people may not understand how to get information, you may not know a question to ask that some one else may ask
its easier to fill out, I'd rather type something than write it out
that's just how I operate now. It is easy to just fill it out, click and send. I think we should do a lot more on line. I have just discovered your web site and I think you should make more employees aware of it. I just found it through a search engine.
because, only filling the application, I'd like to have the carbon copy like they have it right now.
because its most convenient for me and most complete
for the same reason i said before, because i like to review it first. [p] right
because it's the most personal for getting your questions answered
again, it would be less to sort through for my own personal purposes
its simple, its easy and I'am able to easily compare the form I'm completing with the form provided
because you can look at it and write down your choices..
well because there isn't a lot of paper and I can read it on the screen. I can request what I wanted on the screen.
it would be pretty simple you could ask the question and then roll along. it would be pretty cumbersonm ofor peb though, don;t htink that they can sit doewn with all employees .
if they are going to have this all on the web, then you could just download the forms
i guess b/c if i'm filling it out i make sute everything is done the way i want it to be
the accuracy and the availability. [R d/n have a computer at home]
it is more enviromentraly freindly. save the trees. it is easier and more acessable. not so easy to loose.
because there are some problems when we have sent things over the internet, receiving and getting confirmation. I just don't feel comfortable doing it right now where with paper, I have it in hand.
easy for me to acess. might not be the best for everyone but for me it works best for late nte and any time i want.
I think that would probably be the cleanest and most cost-effective for everybody, as far as filling out the forms, to reduced paper.
because its easy, it saves paper and its a mode I'm familiar with. I use the web a lot. Would the web include e-mail? [p] e-mail would be a good way of having forms go back and forth, an alternative way.
It's easy to plug into. I would be easy to make your choices
Oh because probably we can discuss as a group and ask questions of other people in the room. (p) Like for instance in the medical, you have Kaiser, and I know you're doing away with Providence, you can ask the other people in the group what medical insu
it jut, I don't trust the web thoroughly. I don't mind getting information from it but in putting in my data, I'm not comfortable with it yet
You have to have the information first to ask the questions. (p) There's a lot of information overload there, when you get a packet "Here's a packet, fill this out." I had a person who works in insurance go through all that stuff for me. (Laughter).
it would expain what you could choose and if it is right for you. they could guide you through everything.
b/c i can look at it at home and i can take all the time i need and it would be taylored to me.
Um...I think uh it's a time issue, I can do it in my time frame, if I start it and have to stop and pick it up later, I can do so with little or no trouble.
I think probablay because I have a copy of what's recorded and my signature is on it
Well...it allows me to make copies of the original materials if I wish, and it also allows me to fill out the materials at home if I want to, if I don't have a computer. I'm still not convinced that everything that goes through a computer gets to where i
i can do it on my own time, its always there, i can't misplace it.
because I can access it from different areas, from different computers and because i can access it at any time, day or night
i am on the computer all of the time and it would be more convient for me.
again the same thing, its just very quick and easy for me to do
I can talk with my spouse and discuss it.
becaisuse ass i stated it gives me ample time to go through it. I don't go through it all at one time, I parcel it out
because I can see it ..I can do it at work..it's easy. I like it ..it's eliminate paper work
Oh, well if it's gonna come out on our screen, and the application is already there, it's easier for me at my work to just type it out right there and send it in, rather than having to wait days and days with the packet. (p: What did you mean "days and
again, its a narrower focus and I probably work better from a paper copy than the options
Um well I'm used to doing a fair amount of work over the Web so it would make it easier as long as we could ensure security, I guess.
oh, so that I would no that my information would not get lost on the web
so long as it would be possible to print the selection. I'd like to be able to select the options and then print off of that so that I'd have a record of selections at the time it is done.
i can do it on my own time the most fledibility
I just think it would be quicker for me to fill out the packet and send it in
Um ease (p) It's just easier to type something up and submit something electronically than filling a bunch of paperwork. Also if it's on a web site it's usually in the order of how it needs to be filled out, whereas with paper you're just kind of going,
well because, when I fill out my forms, I like to use it at a receipt in case personnel messes up or something. So I like to have it as a receipt.
It gives you a chance to look it over without any pressure, and study what you need to study.
Cause I can do it at my leisure and I can make copies of it.
because I think there is an awful lot of material that get thown away and I think its an awful lot of material for people to go through
again because I can ask questions and get answers right back
its the easiest for me to look at whenever I want. I don't have to be tied to another person, a computer, or a phone.
oh, I don't know. I don't have any problens with filling it out... it seems to be working.
get your questions answered there and if you need help get help
It's more an issue of security and confidence in filling out hte paper form.
easy access no paperwork i can print what i need when i need it as long as they verify it was sent.
im connected to internet and doing more there and can do it on my schedule
it is easy. i fill out a peice of paper , give it to the payrol clerk, they mail it off and im enrolled.
b/c there would be less to go through. it would be simpler i think.
it is just more convient for me. for someone else it just might not be.
b/c i am used to it. you can take you time filling out stuf and it seems like the proper way to do things.
it is easies to type than it is with pen and paper. i am morte comfortable on line than pen and paper.
i prefer if i had the paper work fill it out and send it in. i then can presume that it is done.
because of it would be accessible at work whether you have the packet or not
b/c i am able to degest it in my own time. give my wife and i the time to talk things over.
b/c i go through the package to decied what to increase. i use the form and send it off to the company and i re evaluate the long term and disablity insuance.
i like the www because it gives me the opportunity to input data and submit without losing paperwork.
b/c then i would actually do it then pass it off and ask question there.
because it allows me to go through flip one page and go to the next.
b/c you have a person ther who can answer questions and give advice.
b/c it is all right there in black and white and you can make a copy for your file.
because I'm on it all the time anyway and it would just be faster and eisier to correct.
because you are there to ask questions and get answers immediately We are loosing the face to face in our society you know what I mean.
because if some questions, hopefully there would be a representative there who could answer your questions so you could decide what you do or do not want
It would be handy, for time constraints, easier than filling out paper stuff
'cause its easy, and its convenient according to your schedule
with confirmation. [p] well it would be simplest as long as i had some confirmation that it had actually been registered.
well, again, ease. you don't have to do anything, I'm on it all the time anyway, you don't have to get anything in the mail.
it is convent and i don';t have to keep track of the forms. i can also acess it when ever i want and do not have to walk any where to turn the forms in.
it jsut seems like it would cut down on the paperwork that has to be distributed to all the members, and it would be cost efficient. it would be really simple to fill that one out on line
i also like the web but for filling out forms it is nice to have someithing to look over with the paper packet.
because it's more interactivce oppportunity to ask questions
Um just easier to access, easier to change, quicker. (p: What do you mean "easier to change"?) Um if there's any information I need to change, it's easier to change that way. If I wanted to change carriers, if I had a child, or wanted to take somebody
then i would not have to worry about the paper and i could print out what i wanted. i also have a computer at home and a work. i could do it at my my own lesure when i wanted to.
I preffer to have that format because it leaves a paper trail and visual. I like to see it.
mostly because I have it right in front of me and I can see it. I can review.
b/c i can get my question answered right there in the meetings.
once i made my deceison is it just a matter of marking in spaces with the choices i have made.
it is just indiviualized for my needs and questions.
I'd feel, its just more secure and more dependable that way
again its stearmlined to our personla needs and gievs us time to discuss it at home.
so that if i have quesions, i don't know if i need long term insurance or not . if we had professionals we could make the right decisions.
I think it would probably be faster for both of us. Actually, if they would just put the forms out there, that would be great.n I just feel on the internet that on the internet, it would take more time for me to go through the information, but in actually
technology is conveint and i could do it at home with the wife.
I'm old fashioned, its somehting I'm more comfortable with
b/c it goves me plenty of time to go over what i need to.
because I don't have to write anything, there would probably be an online form I could fill out.
time to reflect and make sure that everything is printed out correctly.
thats reducing, its refining or reducing the mirad of choices that you put people through to do business. people are banking and doing all sorts of business on the web
well it owuld because it was somehting that I selected for myself for my personal needs. I wouldn't have to sit there and think about whether I needed to fill this out and turn it in.
i prefer to have a hard copy for my self . i am also hesitat to give info over the computer especially when it comes to personal information.
because I can study it and decide what I want
it gives you some chances to ask questions
it gives me the opportunity to sit down with it, read it and concentrate on it. And I can put the different packages in front of me and compare. It is easier for me to compare hard copy than on a website.
'cause I don't have internet at home and I'm not supposed to use it at work that much, and because I have a visual of what I've done.
well same deal, just for interaction. If questions come up you can just get the answers then. I don't have a lot of time to do the research so I can get the information from other people's opinions.
just because it would be easier if it were set up right. just to pick out the ones you want. and you are sure, well pretty sure, it is going where you want it.
again, because of ease of access and for me I would have it both at home and at work. and, I don't know, computers everywhere.
oh, i think it would be easier for them to track if there are problems.
Um just because it's what I'm most comfortable with, it would be more personal for me. I don't like to point and click.
once again, its easy to refer back, and I can do it at my convenience.
like the voice things, I'm just no audio, I'm visual. I like hard paper, i'm not a computer person or a phone person . I'd rather have a copy of what I've done. I can approve what I've done. If they don't get a copy, then I've got one, and that has happen
what I'd like is that we don't have to reenroll in everything. every time, which would cut down on paper for everybody [p] I like to do it the same old way, I'm a "stick in the mud". Not everybody can do it on the computer, and not everybody has a compute
its easy, it doesn't wast a lot of paper, it doesn't go through a lot of hands. The more hands it goes through, the more chance of error.
the big p9icture of all the packages compared
it saves paper if you don't get the whole packet and some peoples' situation changes and they need to look over all of it
I spend a lot of time on line. Quick, easy
well it ... I'm gonna be working on a computer all day at work and I wouldn't necessarily want to more of that at home; I'd just like to have something in hand so that I can look at it at my leisure and go over it as I wanted to.
it is a lot easier ..to have people answer questions..than paper packet.
I'm not sure....(p) I think because you can do it at your own pace at home or at work.
more options to enroll at different time
Just deal with what we've been working on I guess, instead of all the different myriad fo things we get in the packet. (p: By packet, do you mean the current paper packet?) Yeah.
the same reasons...I know what I want and what I have..I don't need to throw a lot of stuff.
Because it allows me to do it whenever I want, it's twenty-four hours, seven days a week access.
I don't have the time to go through lots of stuff..i like selected materials.
because i have a paper trail. I have something that tracks what I pick.
well I think it gives you some solid documentation in what you've done, in what your choices are. Other means would be difficult to document what you select.
because it's easier than going to different papers..I can get a copy from it too..seem to be more efficient.
cause I can make copies and save it easily. and I can copy it from the year before.
the opportunity to see information and ask questions for clarificatioin.
well the packet kind of gives you an overveiw of what your looking at, but you can't get your questions answered.
just because the amount of options you have there, you need to lay it all out in front of you to review the material
I'm a visual tactile person, I like to hold it and see it
It's just the easiest way to do it. (p) I can do it in my own time. (p) Nope.
Just because of the immediate question-and-answer ability. (p) Uh-uh.
it gives us oppertunities to take it home and discuss it with my spouse
i have a copy of it then and it is a sipmle form it is just one page.
(Sigh) um convenience, I guess. (p) Um then I can take my time to fill it out and I have a copy of what I filled out, to ensure if it's lost, that I have a copy of it.
if you have last minute question there would be some one to be there and answer questions.
b/c i just ....if you do it on the internet you have to do it right away and the paper you can put it away and do it when you want. i just lioke doing it one paper.
Well because I know I could never have a one-on-one so paper and pencil at group meetings would give um people a chance to ask questions, make sure they're filling out their forms correctly, especially newer people, and um you can always get the ideas of
quicker and more instantaneous and you would get it to the individuals you wanted to.
i gues b/c i can photo capy it and remember what i wrote down. i can see what i m doing and do it at my own time.
So I can take my time to choose what I would like and fill out my information.
i can listen to other people question about things that i did not think of on my own. i would also like paper to take home and sit at homw and discuss it with my husband.
b/c you don't have to move anything through the mail. you enroll youre data and then it is done. it gives you more freedom.
b/c there would some one there who knew how to fill it out so i would not make mistakes and who knew what i was applying for.
the customer wold have a copy and physical in hand.
if it was going to have all the options there on the web, it would be convenient
more informative..I can have time to read and keep them.
again..it's easy I got high speed modem at home.
it just has worked really well and i can look at the other plans and see what interest me and look at it in my own time.
Um 'cause you can do it anytime (laughter). (p) No.
alot less material to study and waste. do not need aditional paper so why send it to me.
it is just as easy as filling out the paper work.
i like the packet so i have time to review it.
incase i was changing from the current program, it would give me the opption of doing so. and by the time of enroll ment hopefull give me the info i need and to support my decision.
well ...I knew what I want...check in the right box...I know what I want...
b/c i am online all of the time. i can transmit info but i don't like to read large material online.
it is infront of my face. i can keep a copy.
it is less time and less confusing quicker and not something that you would put off. it is simple.
i can make copies f t so i can know what i put in.
enviromentall safe and easy acess at work.
um..it allows me to have in my hand the whole information that I need.
just because i don't like to put personal information on line....just print out the form on line and I can send it in.. I like the personal selected printed material..I don't need to search for them from the whole packet.
certain..I don't want to read all of it..I just have the stuff I need.
Well because I wouldn't need the other stuff, if I just stay with what I'm doing. (p: By "other stuff" do you mean the current paper packet?) Right. (p) No.
I think the current packet works fine, it's pretty complete and it lets you look at what's being offered in case you want to make changes, especially if you're looking at Life Insurance; we don't have a lot of medical options down here, but it gives you a
you don't have to spend time logging in...you can do it in multiple locations. I like the confirmation in the voice response..what you selected..then confirm it.
you have all the information in it and ...if you know .I can write something on it....then it's been clearly communicated.
I am familiar with...and I know what I am doing.
it gives me something in hands.. I can refer to it. You can ..comparing 2 options at once...does it make sense?
I like to have all information..I can read it and refer to it later.
well you can actually see that it has been turned in, delivier it. where as electronically somthing could go wrong. Of course, with hand delivery, something could go wrong, too.
well I can take my own time working on it
I think the current way we do it is fine, (p: do you mean pencil and paper at group meetings, or the current paper packet?) the packet, because if I missed the group meeting, I'd miss out; I could just fill it out when I want to fill it out and I'm not o
because like I said I like to be able to see it and have hands on, although now are options have slimmed down. the web isn't a bad way to do it, so long as your employer lets you do it during working hours and doesn't restrict you just to your lunch hour.
I have access to computer... both at work and at home.
Um it doesn't waste paper. It's electronic, it would be able to be accessed I assume by PEBB almost immediately after submission, and I could still get a printed copy for my records; I would want some sort of confirmation page that it was sent, though.
that way they can answer any questions you have about the new benefits packages and any difference there might be from the old benefits package
You can get down to what you really need...you don't need to study them all.
it will be easy..you can put information in it.
jus the same reason. I can take my time with it and carry it around with me
i would like to attend durring working hours so i would not have to take time off and go ask qustions.
it is just easier to use and type than write.
I am a paper and pencil person. I got everything.. I have a book let to read and stay with the same company then.. I don't need all the forms...no point of getting those all materials.
it saves paper...everytime I look at the information on line...and it 's not as thorough as in the packet...information on line can change any time and you don't know. Paper information is more reliable and you have it you can refer to it any time. I l
just as a reminder of the complete set of options. if i just get the subset, i would not have all of the options.
i don't have that many decision to make for the open enrollment so at this point it is not a real complicated process with what ption i want. the full packet is more info that i need b/c i don't take advantage of all of the plans. there is alot of extra p
again, it goes to my own speed and ther would be answers that are available to me. i don;t like to be handed a packet and be told , "figure it out on your own". i end up going to human resouces and saying "HELP"
again, saving paper and it seems like it would be quicker and easily accessible
I guess its the only way Ive done it so far, I haven't done it any other way. It might be just as good to have it on the internet, but I've never done it that way.
it just seems easier and then i have a copy for my records.
b/c then i wold have a chance to ask questions if i need ed to and then would not have to deal with all of those forms.
well just because its easy for me to deal with, my second option is by computer, but the only problem with that is that the computer I have access to is at work and I'd have to access it on state time or stay after work.
that is the only way i have done it and it does not seem to tough.
I think you have a better chance for asking questions, I just like it better, more information
just incase i had any question durring enrollment.
b/c i am already on the web for information and i can trasmit it electronicly with out paper.
i think that it is simple and efficent and cost effective. And than you would have a record of it also.
oh just because its somthing I can carry home with me and look over on my own time and have it to ponder over, to take to a coffee shop if I choose to.
um it's convenient and I don't see any need to improve on it.
she doesn't have alot of time and not alot of opportunity to talk with someone because of her language difficulty
It's easier, it's easier for me. (p) It has been my experience that it has been the best way to get my questions answered and for me to get information.

What combination would you prefer for benefits enrollment and why
personal chosen materials & group meetings
the way we have been doing it and over the internet
personal materials & person-to-person questions
If it were group, we'd also have to have the packets so we can study up on it first. The same for the one-on-one.
web & group meetings - clarify questions
cable tv, personal call - like the up close and personal approach -the most direct approach
face to face or WEB..for people who don't work on computers
i like to have a choice - mainly for convenience
I gues the paper packet and WWB... to support each other.
I would like a face to face and written material..because you can have information and also can ask questions.
The group meetings and packets so you can see it and go in and ask questions and other people can too.
OKay well I would say the group followed up with face-to-face. Because it's not just making decisions, it's making the *best* decisions for that particular worker, and their family. (p) According to the plan selected, their can be direct costs associat
Paper and web. P) because the web site would be very convenient and the paper packet traditonally, I like to sit down and read it.
I think a lot of people would like the web, so they should have access to that if they want it. And then the phone-ion, because not everybody has a computer. And the current paper-and-pencil.
Web and the small group. Web for final decisions and small group for clarifying decisions and personal questions. I feel more comfortable in a small group than a large group.
face-to-face and personal materials because they are more suited to my particular needs
current packet and the Web - it will serve the most people and it's easiest to use
The web and the personal phone call in case I couldn't get on the web.
Either one of those two, or both. (p) The world wide web and form packet.
To have the current paperwork that we do, and then to have either a one-on-one face-to-face or one-on-one phone call to ensure that I've done it right.
Paper and web. P) with the paper if I sit down and did it right away but if it was close to the deadline if I delayed I would do it on the web and still make the deadline.
web & voice interactive phone call - on line is convenient and the voice is convenient and you will not be put on hold by a computer
The face to face and the written material. P) I would be knowing what I was writing down was what I meant to write down all the questions answered beautifully. And I would not be in a state of confusion.
the web and the mode they have now where you send the form. P) the web bacause it's convenient, quick, and the forms just as a followup have a hard copy.
web & current paper packet - web is effective but paper is a hard copy
Like internet and paper packet, and I can see the benefit of telephone enrollment for those who don't have internet access. (p) Um, I like the paper packet to see what I've chosen, in case I made a mistake or to review easily. I like the internet becau
web & current packet - web is convenient and packet provides in hand information
The packet and telephone. It would be more conveninet if I had questions I could ask or if it was too late to mail I could call and take care of it right there.
paper work or the web, I can't see telephone answering because you need somehting to look at while you're answering the questions
I guess teh packet and , the meetings, and on line
World Wide Web , printed packet , and personally selected material
web and paper, some people don't like the web
cd rom /world wide web in combo with personal packet
The group meetings and the face-to-face personal meetings. (p) Again because of the personal contact with the person who would know immediately if you had any questions.
Um the World Wide Web, and paper forms. (p) Because if there's a problem with the Web it would be nice to have the old-fashioned method. It's more secure, too, the paper option.
group meetings and personal telephone consultant.
It would probably be best to do the website, and a personal phone call if you had any questions, I could talk to someone specific, a person, instead of an automated phone system.
combination of what we just said. P) Face to face and personal contact and choose printed material. P) Because you know when you the most concentrated thing still reading papers I accept information in this way still better than the internet. You need con
Same, WWW, and...I don't know, whatever I said last time. (p) World Wide Web and group meetings. Will that work, is that acceptable for filling it out? I don't know.
Uh the phone IVR and the current paper packet, just because that is what I'd be most comfortable with. (p) Interactive Voice Response.
web: ease of use & quickness of response person-to-person: backup for more complicated issues
Um...probably the um current packet as it is now, and then the option of either paper-and-pencil at group meetings, or on-line. (p) Uh, because I think that would give everybody choices, that they don't now have.
I like to be able to talk with somebody face to face and then you can talk on the phone too...because.,when I still have questions i can call and ask later.
Voice, meetings, and uh...personal phone call? I don't know, some of the other girls might like that, it might work for them. It would be time consuming but it would save a lot of paper, the booklets we end up throwing in the trash, probably. (p) That
paper and world wide web, also interactive telephone would be O.K.
(Sigh)...I guess both the written and some kind of, you know, verbal to explain. If I had questions to ask. (p) Well, face-to-face, somebody sitting down. Providing you with the written material. (p) The packet.
I want the packet and newsletter. It takes more time for me to understand ..I could read them later and go back to it...I like to get newsletter...see what kinds of information come up month to month.
...The group face-to-face, and on the phone (p) personal phone.
internet and telephone [p] person to person
WWW, Current paper packet<P> Convenience and I can read the material at home at my leisure
personal phone - you can get your questions answered personally web - faster method of process
web- everybody is using the web & it's faster to communicate with current packet- we're used to it
Uh World Wide Web and current paper packet, in case I lose the paper packet, I can enroll on the web.
probably the web or the personal selections
Same as the last situation, if you can start on the World Wide Web, get the information and get questions and an idea of what you want to sign up for, and then in the group sessions, you can do the final decisions after questions, and make my choices. (p
packet as it is now and personally selected materials
www and cd rom <P> it is easy and efficient
the paper packet where you request just what you need and also the world wide web. Perhaps the telephone also where someone could call in and just say "I don't want to make any changes."
the paper packet the cd rom and that would be all.
a choice of those two, selected paper and the web
I would go with what people the two or 3 options the group want to there shoud be options I would like to do it on line but if others want phone or paper thay should have that option.
like I said before, the people and the worldwide web. I feel it is important to have the opitions. If a person is not available for the person to person enrollment, they should still have a chance to enroll.
Probably the Web, and paper. (p) The current form. (p) World Wide Web enrollment.
It would be nice to have the paper one, but also to get it on-line
still the on line and the preferred packet
personal packet - i selected the materials which pertain web - if the information can be edited prior to submission
packet and then of course group meetings just for accessability for peoiple to have htere choices.
that you could do it either way [world wide web or packet], sure.
web - convenient for editing purposes current packet - comprehensive
personal phone - computers may give you problems and a person will not voice interactive phone - easier and done the right way the first time
current packet, phone contact and group meetings because i dont like to give information over the computer i prefer the traditional methods of doing business
The Web and meetings. (p) We're enrolling on the Web, isn't that the question, which would I prefer? (p) The pencil-and-paper meetings. (p: Do you mean the World Wide Web?) Uh-huh.
web and paper and pencil, for flexibility
Probably the face-to-face and the whole packet, because if you have any questions you can ask right there, and too, you can sit down at home and read it.
the newsletter, and the enrollment packet
paper packet and online th e web it gives you the besst and easiest chance to hav eyour own copy
The current paper packet, and the personalized print-out. (p) Well, I mean, moving forward I suppose, if there was a way for me to log in, the internet, pull up my file, so that I could make changes if I needed to and then re-submit it on the internet,
Probably the Web and the paper packet. I don't know why. The paper packet because it's more familiar, and the Web, because it's simple.
the web and group meetings because people deal with these things diferently
That might make it easier for someone to enroll who wasn't at the work site. (p) Obviously it would be the paper and the DC ROM, that's the two we discussed. (p) Because they...a person might not be available at the work site, so they would need anoth
group meeting - questions answered current packet - used as a backup if people cannot attend the group meeting
probably hard copy and selected materials and e-mail. P) forces me to make a decision and provides instant copy of what I submitted. The selected materials reduces paper and e-mail is less paper and more efficient.
current packet - hard copy is helpful web - i know a lot of people are used to sitting at their desk anyway; editing the information would be helpful
the packets, world wide web and possibly group meetings
packet and face to face so i can ask questions regarding the packet.
well that would benefit everyone, the package enrollment and the the web style enrollment, because we have quite a few people here who have computers at home and who use it quite a bit
current packet - it's really important that people have a hard copy for clarification reasons & so they don't forget what they enrolled in web - more convenient and quick; you can also print a copy of it
The paper packet and the World Wide Web because the resources are readily available to me all the time.
paper packets, face-to-face and world wide web
I don't think everyone knows how to do the computer. Probably doing it over the computer or by paper, having those two options
Package. I'm comfortable with the way it is.
I think an option would be nice so people could pick; the two would be the printed material and the world wide web
So that there are choices. Some people like it some way and others other ways; [p] internet and CD ROM
That would be between the two, (p) the group meeting and the face-to-face, or one-on-one. (p) Because if I have any doubts or questions, they can be responded to right away.
the web and cd rom bcause producing a cd is cheaper than producing all that paper.
again the internet and follow up phone call
face to face and packet and group meetings so i could go over the information and have someone to answer my questions
Probably the um...pre-selected materials, and the Web, in case I didn't get my packet in time, or when everybody else did, I'd have another place to go for that information. (p) Mailing me a packet of pre-selected, packet of materials I'd be interested
the written and the telephone for the same reasons s before
well you might want to review the written materials on the web and fill out the form rather than filling it out on the web
the web and the current packet, it gives best access to most employees
probably cd-rom and some kind of group meeting or face to face a chance to talk to someone about it
face to face and groups for the same reason as before
the internet, and then with paper the way they do it now, just because it's more convenient, you can do it at your leisure.
phone call or face-to-face; It's just my preference to deal with a human being
a combination would always be better in order to apply it to different cercumstances; [p] face to face meetings and personally directed written responses
not so much to have a combination, but to have different modes available for different people. [p] the current paper way, the open enrollment way, and face to face meetings
probably the choices selected and the standard paperwork
I'd like to see the web site or the paper packet. the enrollment documents, I'd like to see, you could request these or do it on the website instead of wasting all the paper when you throw them away.
the voice prompt and the personalized selected materials
web: convenience person-to-person: ask questions
A combination of those two, the Web or the printed. (p) The personalized printed information, as far as filling out the paperwork and sending it in. (p: Do you mean the personally selected printed materials?) Yes.
You're going to need to address access issues, those who don't have a PC will need to be encouraged to do it somewhere, like at work. (p) I prefer a combination of an option, either paper and pencil, and on-line, because I like choices, that's why.
I'd like to see the personally selected materials and the face to face, it would be quicker. You get your questions answered right away and its done.
packett and web if i run down to the last minute i can do it on the web
The web and mail that monthly thing they send you. P) Easier access for me if it comes in the mail I know it's there and on the web I just go do it.
I'd prefer to enroll through the internet, but if you could give me a combination, I could do it either way, fill out the forms, or do it through the internet. (P: By forms, do you mean the current paper packet?) Yeah.
...Probably the same answer as I had before. (p) Just put down that I'd rather have the packet, fill it out at my leisure, and the telephone interaction, for questions. (p: Do you mean telephone using interactive voice response?) Uh-huh.
the personal packet and face to face meetings P if you have questions they can be answered then.
the packet and the web because it would be convenient and accessable.
face to face and the paper in group interactive it's alot more personal and can get questions answered right there. It would be a lot easier than the web just goes back and forth.
The way it is now would work.P when we enroll when I was hired it was a big packet with all the information.
a combination of my first 2 choices [group meetings and the world wide meeting] if you did it on the web, you wouldn't have to go to the group meetings
I would say probably the face to face and the internet, I guess
Paper and pencil, and telephone, ease of convenience and something that is readily available to everyone. (p: By paper and pencil, do you mean the current paper packet?) Yes. (P: By telephone, do you mean by voice interactive?) Yes. (p: Those were
I think the Web and group meetings. I think group meetings are good because someonme else might ask a question that you hadn't thought of.
some are good for some people and others for other people so maybe a variety would be beneficial [p] packet, and maybe through the website would be best
face to face and the internet and probably paper as well for those folks who use paper
I guess so, I don't really have an opinion on that<P> R: WWW, and printed select mater ials
those two options [web and selected paper materials]
www and paper pack <P> Me: select one R:personal select paper pack
packet and world wide web, it would give people another choice
umm there are so many that you mentioned that would be helpful <P> R: group meetings and CD-Rom probably
I would probably want the same, CD and then the paper packet. (p) Because...um, I guess to just introduce myself to a new way of enrollment, to have the paper packet in case I don't want to do it the other way. Change is always "fun". (p: By paper p
Personally selected materials and interactive phone calls <P> It is what I am most comfortable with
I guess it would be the personally selected materials, and the internet, and, can I put a third? that would be the telephone because sometimes there is just a minor change that needs to be made
well the way small groups have worked in the past, we have a meeting and then you meet with an individual and that really works well. the only drawback here with that at Portland state is that is always seems to be rushed.
the option is nice, sure [p] internet and paper, the personally selected whatever
not always possible to go face to face, personal phone calls would be good too
Well those two that I just mentioned, and the same reason as I gave the others, it would be nice to have a choice instead of being forced into one. (p: Those choices would be the World Wide Web, and personally selected materials?) Uh-huh. (p) Oh, wel
I think it would be nice if they gave a choice to those applying because I'm sure there are those who prefer the computer, but I just like the paper
paper packet, Web and CD <P> R: mmm, I don't know ,it is what I do with everythimg else.
CD rom and World Wide Web...because technology..get information from the CD and go on the Web.
the selected to pick and choose and then the complete packet because it allow me to pick the ones i want
the option of having the paper would be the best over the computer b/c not all have acess to it.
I'd like to do the Web, as well as the paper. (p) Filling it all out, you know, they send the packet and you fill it out and return it to them.
packets and meetings. you will always need the forms to sign so you will always require the pasket. the cd rom and www are not fair to some.
The paper and the Web. Because it gives everyone a choice of how to enroll. (p: By paper, you mean the current paper packet?) Right.
paper packet, and option of WWW. I like the choice of physically seeing the document, <P> R: seeing document, and , using www gives option for those who prefer to not use paper.
www and the print packet <P>R:the www because it is easier and the printed paper packet because you have it right in front of you
web acess or the personal printed packet.
www first because it is easier and the printed material to lookat later <P> R: Personally selected
WWW and the paper packet and interactive voice <P> R: Access at home
group meetings and personal meetings would be good.
www ,<P>it is easy to access ,and the paper packet because it is right there in front of me
The paper packet and the group meetingss
paper and the web. all paople should have dirrering opitons.
Well certainly some people just aren't comfortable with computers so you need to make it available in paper format, for those who don't cotton to using the World Wide Web. (p: Are those the two modes you choose, paper and World Wide Web, in combination?
well, I think the CD ROM and the paper packet, ideally
i think for me the internet and the paper packet
Web and written paper. P) I think it's easily accessable by everybody some preferr computer and some don't.
The paper packet and face-to-face, kind of the same answer as I had before. (p) Just so that I could see what pertains to me and have an opportunity to ask questions of a person.
i would jprefer a combination based on time, one would be ]quicker than the other
to meet everyones needs, a combination of all of those. P) I prefer meetings and paper P)Current packet. That's the easiest and quickest.
i would prefer the www and the personalized packet
I assume you could make a choice? I don't understand that. (p) Okay probably the Web, the paper and the groups. (p: By paper do you mean the current paper packet?) Yes.
face to face group meetings and packet for hte ease of hte employee to get it taken care of
Web and the way we do it now which I am used to. The web is easy we have T access here and it's a fast connection. If I had to do it at home I wouldn't want to do it on the web.
if you had your package and went to the meeting while its fresh in your mind.
just the paper packet and group meetings people there are able to dicuss and confer with each other.
WWW, Current paper packet<P> I can do on my own time and sit down with my husband,<P> WWW, that would be convenient.
WWW and paper pack<P> I am learning more about the Web, and I like to have all the information in front of me
well I alsways like to have paper to send in and to have some one to talk to.I suppose the web would be good for the late goers
paper packet and www<P> To be able to have all the information to look at, and WWW because it is easier, as long as there is a print out
Um well actually I'd like either the Web and the current paper packet, and the meeting. (p: By meeting, do you mean a group meeting, or do you mean a face-to-face personal meeting?) Um...just a group meeting.
I think that's always best, just follow it up with the option of in-person or doing it on-line. (p) I don't know, maybe your computer is crashed the week before the deadline, a contingency plan.
the web and face to face. b/c you can ask quetion to follow up.
the web and personal face to face discussion.
Uh um the one we just talked about, the Web and the paper packet just for having the opportunity to select which is more convenient. (p: Do you mean the current paper packet?) Uh-huh.
thepaper packe and internet the packet i get to read and the internet is quick.
web and paper. in case i did not have acess to the web.
persnally selceted packet and newsletter. the most important thing to me is to get a hold of someone who knows the anwsers to the question i need.
same reason as before. i prefer the personally selected paper packet and phone call for quetions.
Uh probably the two options that I just showed for one and two, it's more consistent, but might not be fair for others who want to use the web. Maybe you should include some automated options too. (p: Do you mean, the current paper packet and personall
I'd prefer to have a *choice* whether to do the paper packet or the Web. My wife hates the Web, but if we could sit down and talk it over, I could then do it on the Web.
Uh, probably the face-to-face, and uh...probably that World one. I'd like to just see the different variations of information we can get. I should probably pay more attention to this stuff. (p: By "World one", do you mean the World Wide Web, on the in
world wide web and the personally selected materials
I would probably like the printed plus, the first two that I just mentioned [group meetings and printed packet]
Well the Web or the group, and um, it would just ensure that the information that I had was correct and what I had enrolled in was correct.
the personally selected packet and the regual packet. it should be diffrent for what each personal wants and not universal for all.
selected packet and the personal phone call. i think it would make it eaiser. we can look at the info and our choies are clearly marked. we will also have all of the info neccessary to nake those decisions.
online and paper. i don't know why it would help.
web and face-to -face.... and telephone calls....because I can go to the web and get a feel of it....then chose the one I want ..and go to face-to-face meeting if I have any questions about it. Also, i can call again if I have questions.
the internet, personally sselected, and I guess that's it. Being able to the the option of those two
I guess I'd like to see it on the internet, and perhaps the CD ROM and the hard copy would probably be appropriate for a lot of people
paper packet and voice response telephone...because ..if i don't like any changes...i just call and all will be taken care of it right away.. the paper ..I can read it on my own time and I can choose it.
I'd say, a face to face meeting, a CD ROM, the world wide web, and preselected printed materials
The world wide web and meetings face to face the cd rom would be fine to look over. If you had questions not resolved on the web you can go face to face and get those resolved.
i supose if i recieved a phone call with someone to walk me through it that might be fine.
selected packet as well as the web if both included the same information.
web and packet P)i think it um would be beneficiial for cost effective but to have other options
I think it would be nice if you had the option of either filling it out on line or on the [paper] form, yeah
i like the papaer packet and then add the web site.
however, I would pick one, not having to do both. Sure it would be nice to be able to pick one. [p] probably web and paper
either face to face with group meetings, so everyone can ask questions and one to one meeting to make sure everyone understands it
I think if they gave those two options [world wide web and personally selected printed] that it would allow lot of employees who don't rely on the computer as much as I do, to be taken care of.
www and paper packet <P> it is easy, and I can look at it at home
the personally selcted paper and the web
the paper and the telephone voice response, whatever thats called [p] because i can review it, i dont have a computer, and i could, howver they do this, the touch tone telphone i guess.
I would probably prefer the web and the current packet
personally selected paper materials and one on one meetings, it certainly allows the people involved to feel that they're particular needs are important, that they're not just a social security number, even though their particular needs may not match the
the paper and pencil and its again an opportunity to ask questiona and that could be a telephone call
world wide web and paper package...because ..I can look at choices to get information.
the world wide web, personally selected printed materials,
the meeting and the web site....it's convenient.
small meetings and face to face with the web option.
some people may not feel comforatble doing it on the internet, so to be fair to other people and not just myself, I'd say that would be a good idea. [p] well I suppose the packet or something that would just be easier. I think just theh packet type enroll
i think that if we had the paskets and then face to face and have an option of either one.
I would think the same route, paper and phone
face to face to face if it includes the web.
Uh well basically what we discussed, the ability to work over the internet, there's a lot of advantages there, and the paper way at group meetings. (p) If we could turn in our completed forms at a direct source or at a meeting where we can discuss it I
web and paper packet. If you can't get on the web then you can send the hard copy
The same I just discussed. (p: That was paper and pencil at group meetings, and face-to-face meetings?) Uh-huh. (p) (Laughter) again it goes back to getting information, you can discuss it over with co-workers and make good decisions, rather than jus
Um again the group thing and somebody from Human Resources. I don't think it's a management thing, it needs to come from Human Resources. (p) Somebody who knows what's in that packet, what benefits there are and what is in there, somebody who is traine
do a vedeo and have a person to answer the questions for what would be best for you.
i hguess i still like the meeting and the packet. you need both b/c it is nice to ask a question and you learn from the other question that other people ask.
The paper packet and the World Wide Web. For the reason that I think that both provide the option of starting it, and finishing it at a later time.
either the forms or the internet [p] paper packet
Uh the first two. (p: You mean the World Wide Web and the current paper packet?) Yeah, and probably telephone, that would be fine, if it was a renewal. (p: By telelphone do you mean voice interaction, or do you mean a personal telephone call?) Perso
those two would be the ones i would choose. (web and packet)
those two would work for me (web and selected packet).
the web and probably the packet [personaly selected]
the web and then the paper. i could chosse which one with how ever much time i have.
printed material and face to face...can discuss with my wife..and the face - to -face I can ask questions.
internet and paper packet..as I said..I can search it and fill the forms...I can also have the information in the paper with me.
the web and group meetings P) theres no paper P) and you get your questions answered
I'd prefer to be able to do it either over the Web or the paper forms that we use today. (p) Uh just so people would have an option, if they chose to use it.
personally the selected benefits or the entire packet. I think the web is good for referring back for informaiton, but with the paper work, I want to have somehting in hand
web the paper the way we do it i can sit down and punch it in and it would be done
I think it would be great if people had the option of any of those -- but I suppose that's too much -- of getting the packet or going on the web. People have different options so it would be beneficial if they had the options
Ah Web site and paper. (p) Just standard packets that they send out. Sometimes it is easier to look at something on the hardcopy, so when going through the web site, and then referring back to the paper would be helpful. It just doesn't seem there's a
if it was a choice, yeah. either paper or on-line. And when I say on-line I mean through personnel at work and not on the internet. [p] well we could do it via our PC at work. Personnel would provide the form at work and we could do it like that.
Well again I feel having the written packet and a small group, preferably at the work site, would be my preference to get a chance to get your questions answered and understand what your options are.
the best combination for me would be a packet, the personally selected materials, and then face to face
it would fit different people [p] face to face still, the packet, and I don't mind the paper and pencil at meetings, and the web
for me personally I just want the packet so I have no clue as to what other people want [p] I am sure that there are a whole lot of people who don't like the packet and would just as soon get in on the net or whatever
the group and the internet so you can get to look at things on the internet and questions at group meetings
a choice you could either fill it out by paper or web interation different strokes for different folks.
web and cd because i can do it at mmy own pace at my own time
the web and open enrollment packet P you can look at the materialws at your leisure
the meeting and some sort of computer rtegistration, either the web or cd rom.
sending out the packet and forms or subitting it over the web.
eith doihng it on the web or having paper options for you.
it would be convient if you had the internet and the forms to submit back to PEBB. the agancy doesnot have many options so it wouldbe good for employees to have options to allow for changes.
world wide web and the existing paper packet, well the reasons i mentioned before, the paper packet you can read at your leisure. if you obtained information through www you can relieve managers of making sure employees turn in the forms on time
it does not matter to me . i am easy to please and i have no preferance.
the package isa best then the group meeting to schedual an apointment to ask questions.
the web and the paper packet and the reason is some folks don't have access to the web
meetings and face to face. (p) i could ask questions and it would not be realy confusing.
cd and phone interactive again more convenient
the paper packet and the face to face meeting to answer any questions or concerns that i had.
the paper and group meeting b/c you can have it in front of you plus ask questins.
face to face and computer because I can do the computer in my home and face to face my questions can be answered.
group meetings and paper packet for those who can't make the meeting
I think, not for just me but for everyone, the more options the better. [p] oh, know ing our work and how it goes: filling out paper for some people, and the computers, we all use that and for some thats a better way.
the same as before for the same reasons P) telephone face to face tailored info
well, I don't like the phone one, ever. Maybe on line, the person to person, and current packet. I'm the kind of person who believes if it isn't broken, don't fix it
paper and face to face because you have the information and interactive questions and answers.
i like the www and then a personal phone call.
I think the paper and the computer that is the direction we are going
i like the group meetings and the face to face.
telephone and sit down interview. options are good.
the paper which gives you some control and the web site. those two options make the most sence to me.
the group meeting and the paper packet. so you could make informed questions with others who have diffrent bennifits.
I think on line and the paper. I don't know, I think people are differerent styles so it is nice to cater to thAT.
it would be great if we could have the packets or go on and do the world wide web. some people prefer to do it online.
an options would be nice. i would prefer the yearly packet and the meeting would be nice to with regard to filling out the application and question s that arise that you didnt think of at the time.
face-to -face and personal telephone calls
we're back to the CD and the face to face? the packet of informaiton and the CD
Um the group meetings, the current paper packet or individually selected materials, might as well as throw in the Web, because I think that combination would fit the most people.
the packet 1st, the web second, and the face to face 3rd. The packet for the over all picture. the web for looking at whenever and face to face to be personalised.
the printed selected materials and the web. you can never make the web the only method because there are too many people who don't have the means. but for those who have it, yeah, make it an option
I'd like the option that I could go on line, or if there were questions I could get answered at work [p] face to face or a group meeting, either one.
probably hard copy at home and then the WWW. [p] just for the convenience of the WWW but also to have the hard copy at home in case sometheing happens on the Web and that you can refer to. Somethimes it's not that easy to get on-line.
Ive only been there 3 and a half months, and right now I might say a combination, but later I might say just one [p] the paper packet and personally selected
the web and paper packet...because ...the web so many people have access to it.....paper packet..you can take time to look at them..if you have questions you can find out or ask them.
web and cd-rom because they are available all the time.
I guess if those two were available, that'd be fine. (p: Do you mean the current paper packet, and the CD ROM?) Yeah. (p) I could take them both home and look at them, my wife could look through them.
face-to-face meeting and the selected materials...becuase it is quicker..I can also ask questions.
(Sigh)...I would say personally selected materials and World Wide Web because it allows me to do it when I want to do it, and it allows me to read through the materials. (p) Because if I'm chosing only the materials that I need, it's forcing me to read
the web and the pre-selected packet...because i don't have the time to do it...just need what i want..sometimes i misplace my stuff ..so i still could look at it on line.
paper and the internet. I don't mind enrollment on that [the web]
well the paper and the world wide web would be the, [p] if you were going to provide a combined approach
web and paper packet which we are currently doing now. (P)...well...I guess to me..to meet the need..I can enroll on line and then I can read more in the packet or ask questions.
some form of paper and some for of electronic document
selected materials and gr. meeting...I like those...because this way you can choose what you need ..and be able to discuss it as a gr. If you get too much paper.. which you don't need ..it becomes confusing.
the packet are good, but you don't get your questions ansered. the face to face meeting helps to undertand better.
paper packet and face to face meetings if the are set up to travel
the meetings and then package for those who couldn't attend the meetings
Uh the combination of...group meetings, face-to-face, and World Wide Web. (p) Ah it just gives you a lot of possibilities to get things answered.
probably the paper packet and the internet b/c those seem the most conveintent.
Um well taking into consideration it's not just me, a lot of people are computer people, the CD ROM would be good for them. For others, like me, we like the paper stuff. (p: By "paper stuff" do you mean personally selected printed materials, paper and
the way we are doing it now. the internet b/c people have a computer. and then they can do it at home and atr work. and then phone b/c people can do it at the last minute and not cause a big rush thing. people leave it to the last minute b/c they do not
the web and the packet. (p) the w eb b/c it also gives tyou info and paper b/c it is easy to fill out.
Group meetings and paper packets. (p: Do you mean the current paper packet?) Uh-hum.
the grtoup inhteraction with the packet that way you can look over it and be in a group at the same time.
The paper packet, face-to-face, so if you have questions you can go from your paper packet to the face-to-face and get those answered. (p: By the "paper packet" do you mean the current paper packet?) Yes.
the same reasons as before. i would like options to listen to other qeustions and to also tkae something home and talj it over with my husband.
my preference would be to enrtoll via the web . others do not have acess so you have to give options.
doing it how we do now and face to face. b/c we could do it at our convenicne.
again I think it would be pertinent to do a combination of the web and the face to face person.
packet and gr. meeting...because...give me more information,,and I can ask questions.
the combination..entire package and the web...because it is the two most convinient that I have...I used to the paper package..I can do the registration on line...very convenient to use.
phone and paper. it gives info and allows you tyo answer questions.
Those; the Web, and the group meetings; to give you the flexibility to enroll whenever you can. (p: Do you mean "paper and pencil at group meetings"?) Yes.
the internet and the current hard copy. b/c the personl information would be the hard copy and allow me to make copies of my stuff alot eaiser.
either option like the web and the personal packet would be fine.
personal face-to -face.and printed selected meterials...somebody's there if I need help...I can read my material and refer to it.
the current paper packet and the online and the face to face meetings. i don't need al of these but it would be nice to have these opptions.
the paper and the web , just for ease of use i guess.
the paper packet and then the web. i can preview things and then send it in.
a packet with forms to fill out ...and the selected paper..I think the limited number of changes..I prefer to limit the paper work limit only part I want to change.
the web and the persenel selected materials ..I can go to look at the web and I still have my own information in the paper.
I suppose, it would be the written, the telephone or some electronic something. (p: By written, do you mean the current paper packet?) Yeah. (p: By telephone, do you mean a personal telephone call, or interactive phone call?) What would be the diffe
interactive voice telephone and the internet..l like the flexiblity I can do it in my want at my lesure time.
the web and the packet...again you can get the information that you need and not in the packet ..on the net...I can have a choice.
paper work ...in the paper work ...and I could do in the web... and do it one on one ..can assist you with those...I like the web..you can do it in the computer at home. I like the paper that you have clear communication. Do it one on one, you can ask
the same ..the packet and the web site..easy to access for some people.
options ..of internet and the current paper packet...because differnet people do it different way..they should have both options.
have a variety .. having the paper work..paper packet and the web and the interactive phone....I think the combination of these ..people would be comfortable with...different people prefer different things...some might not do well on computers.
the combination of the world wide web and the CD ROM
the packet and web and maybe face-to-face if I have questions...I can ask..if I want more information I can find in my packet or go on line.
That would work for me, that would be fine; having a choice would be OKay, and other people may have other choices. (p) I already said the first one, getting the packet and filling the paperwork out on your own. (p) The World Wide Web.
the web and selected materials..because I have access to it and ...time saver
Those two, the Web and the self-selected printed form. I think those two would be the easist modes; I could make my decision and then complete either mode of that to submit my information. (p: By "self-selected printed forms" do you mean personally sel
I think the web and paper [selected packet] and phone in system, automated phone system
a choice is always better than a flat out here it is and thats it. {p] the current paper packet and face to face meetings,
the paper.. selected...and on line or CD...make everybody little easier..I guess..I ..something..could be personal use or state equipments..if you don't have online then you can use paper. It's good to have choice for everybody.
Web site and meetings with somebody ... because I can do it anytime and I can ask questions
the personalized packet and the meeting so you could say, "hey this is what i need to know"
paper packet...and newsletter... I like to have my own information...I can fill in the form ...I don't have computer.
web and the interactive voice phone ..save paper..you can ask questions then enroll on the phone.
i think the web and the packet would have its advantages.
i suppose tha phone and the cd rom. (p) my own speed anf the phone for the questins that i have.
the web and then the personally selected papers
well the packet and the CD availablity and the internet would be my 3 choices.
same as the other answer. (p) that is the current packet folowed up by the phone call.
i dont know but i would like mnore than one choice (p) i like the newsletter and then the group setting.
the face to face meetings and cd rom. it would give me an opertunity to ask question and still have all of the materials.
the web for the reasons before. phone b/c you could ask question and get your answers right there. it would also be more cost effecent and you would not neglect to do.
selected printed materials and the web...because they are the easiest to deal with.
The two that I already listed I guess. (p: Would that be face-to-face meetings, and paper and pencil at group meetings?) Yes. Because those are the easiest for me. (p) It's just what I'm familiar with, I'm not computer-oriented. I'm more high-touch
web and selected printed papers.. because...would take less time and easy to access.

"Currently, where do you get information about your State employee benefits"
I acutally call [p] that 1-800 number and I've never had a problem yet.
(P) i go to the lead supervisor or fellow employees
um, phone [p] PEBB, which I haven't yet, but I will soon to talk about retirement
(P)i usually ask someone in payroll - they are close to my office
i call our benefits office here on campus (OSU)
i usually refer myself to the package you orginally received and if i have specific questions i make a telephone call
usually, boy it almost never happens. Things have changed, I used to call my insurance specialist and talk with them. I haven't had the need to call anybody in some time and I think things have changed, so I'd have to do some dective work to see if such a
i don't really go anywhere - i have been with the state 23 years and know what there is to know - i would consider going to a meeting though
um, i go to my agency human resources people
I keep one of your newsletters on my desk, so if I need somehting, I call the number that is there. The newsletter is very helpful
there is reference bookshelf in personnel department
um...through the payroll office..or call ..may be to PEBB.
Usually it's in regard to medical and I call the number on the card.
We don't have a centralized Personnel Office to call, or person to ask, so if I had a question, I'd have to track down a number that may be able to answer my questions or refer me on to someone who could. That's where I see the system kind of break down.
I call the number in the newsletter, the pebb neswletter.
our human resources dept. First I look on the web to see if there's information on it, then I call human resources.
I have gone on-line for some of the information, otherwise the PEBB book. I have used the PEBB book, I don't know if I have a current one anymore.
to our human resources person - Brentwood
refer to printed materials that i have kept on file; benefits office here at OSU; calling the provider
go to the packet information or call the PEBB office
I call either the current carrier or pebb usually the current carrier.
I think I call them directly, the board, I talk to a representative of PEBB.
to the personnel office - payroll - on site
First I look it up on the web, on the OSU homepage, if I'm in my office. Usually I end up calling the Administrative Financial Manager in the building where I work (p) College of Business at OSU, (p) or I'll call at the main Administration offices on cam
I usually call directly, in the monthly newsletter they have a list of people to contact, and that is very useful.
I usually go to my book, or to our administrative specialist if I don't understand what it is saying
I usualy , look in my book , <P> I call the number on my provider card.
right now I just primarily depend on the packet I get every Fall.
I usually ask our payroll person who handles that
the personnel office and talk to the benefits manager
Would that include PERS? Because they're the only ones I've called. (p) I would call the main office. (p) There's an eight-hundred number in Salem I think, I've never, called but that is what I would do if I had a question.
Our Human Resources Department. (p) Judicial Department.
Ask coworkers, and consult printed material, I ask informed oworkers
I usually go to our payroll department (p) Department of Human Services.
The benifits office at OSU. Also when i have certain problems with insurance I call the provider the # given to me.
My wife. (p: Who does she ask?) She refers back to the paperwork. (p: Is there anyone she calls?) I really don't know.
our office staff is pretty knowledgible or i call PEBB
Um our benefits coordinator here (p) Revenue.
Well I look at my packet. (p) I call PEBB.
i go looking for the representative by calling PEBB
Usually start with the eight-hundred number in the packet. (p) I think that's the PEBB number.
I just go to office manager for OHP. (P) ..(Oregon Health Plan).
Hm, well...I haven't had to do that so I don't have any information for that. I just...I'm very lucky, I odn't have to, I guess, so far.
I call the number. (p) Isn't there a one-eight-hundred number, I don't know what it is. And then, we have a union person that helps us too, an on-site union person. (p) Services to Children and Families. (p) Uh, the eight-hundred number.
I go to administration building..talk to benefit people there.
my first place to go is the human resources office at Oregon State
I go to our Employee Services. (p) I work in Bills and Publications in the State Capitol.
Hmmm I think I first go to the information packet I originally received for what to do , who to call to get more information .
basically, just the package I recieve at the end of the year. I just use that package. I think there is a web site, but I don't know the address
I usually call the benefits office, or e-mail them
To the material I get in the pack. I have been able to get all of my Questions answered by the information that is there.
well I went to the person in the office here who seemed to know the answers. I'm not sure of her exact title. She works in teh administrative section
personnel department, also when I had a medical question, I contacted our PEBB representative.
quite honestly my husband is a financial planner, i talk to him about it
i don't make changes until the next enrollment period
I have to call Personnel Office, Human Resources, or Staff Benefits I think is the formal title.
well, I go to my wife, I don't know where she goes
well, probably to the internet, to a web page. I keep the benefits package for a year or two, so I can always go back to that.
i call the information line (PEBB or Blue Cross)
I either call PEBB customer service or I call Carol Brown here, she is in human resources
I talk to the benefits person here in the office, if she can help me.
I probably talk with my coworkers, who, I know, know more than I do.
call the number in the packett either PEBB or the provider
Um I check our Office Manager, and/or the PEBB website.
personel office in salem and ask co workers
well usually the monthly newletter answers everything, but if I needed to, I'd use the telephone. I like that personal contact to get answers
i really, I guess i go from year to year and i just figure that whatever I chose in October, I just live with it. Life is so complicated with the job and such that people just don't want to go there. The time I needed to ask about changes regarding my gra
its usually my children, they know more about it than I do,
I e-mail the Human Resources Department at OSU.
I usually call the number that is in the PEBB flier
I dig out my books or check with personnel office
sometimes I call payroll, our payroll department and sometimes I call the PEBB office.
to the telephone number from the materials, to the written materials first and then telephone for follow up
I geuss I go to the packet and look for a phone number. I don't have very many questions, I guess.
usually my union rep knows what i need to know
My Payroll Department, and whatever they can't answer, I get a hold fo PEBB.
probabl one of the, I havent had any questions, I haven't had the need. Probably I'd go to the web if they have any information there
i usually just look at the packet, the paper work that is sent
Well right now I look it up in the packet, and then I call...I don't know, PEBB? I'm not sure who I call. (p: So, do you look up the number in the packet?) Yeah.
Well I read all teh materials that come to me and I have once gone to the website, and then I ask people around here, other employees.
Our payroll department, there is a woman who is in charge of benefits
i try to find something on the web first
go to my district office [p and who do talk there?] Sarah or Maryanna.
I go to one of the office specialists here
I would ask my Kaiser representative. Is that what you mean? [p] I don't know.
i don't i read the packet there is no other way to do it
I ask someone in our department or I call the number I find on the web.
i usually probably make a personal call to pebb
I either look at the book or make a phone call
I use the packet that lists all the different plans and what they cover
(P)i will call the number on the PEBB packet or ask office manager
The um Personnel Manager, and if she doesn't have the answer she provides me the PEBB phone number contact. We review the PEBB booklet she has on hand, and if the answer isn't there, we call PEBB.
well, I look in the , I have the resource book, I look in the book, I make a phone call [p] to PEBB
Most of the time I just usually pull the booklet that came with the packet, and if that doesn't give me the information, then I just usually call the...the provider.
I go to my benefits booklet, the hard copy.
to the union rep, because there doesn't seem to be anyone else who knows
I go to the Web. (p) I go to the website for the State of Oregon.
I haven't called anyone. (p: If you were to ask for questions, where would you go?) I'd probably go into my drawer and look for information that I signed a year ago.
I go to either Payroll or Personnel Division.
Well we had meetings every year to set up the deal, I haven't had any problems with it in twenty-one years, haven't needed to make any changes. (p: So you never needed to call or ask anyone anything?) No.
I go to one of the ladies in the office. P) she does personnel time keeping and a lot of other stuff.
I ask somone who has been in the state system for a while.
I go to our admin asssistant, and she contacts the PEBB
I go to the person right here in our building and they refer me to whomever I need to talk to.
I call the main office [p] of my employer
I usually ask one of the gals here at work
well I ask a friend who is really into it and also pretty involved in the union, and has been for many years, and then follow on with that from what she said.
I contact the office of benefits [p] we have the human resources office on campus and I contact them
Everybody else comes to me and I give them the telephone number for PEBB. So I'd go to PEBB. I do the payroll so they think I know all about benefits, but I don't.
um I probably go to the newsletter for telephone numbers and then call someone
well, gosh I haven't really needed any. I usually keep the printed materials on file or check the web
i don't have any questions so i don't go any rmationplace. I read my information in my packet and look for a phone number to call.
I call a number, information number [p: is that PEBB?] yeah
Um to our Representative in our agency, in Personnel.
who do I go to? I guess the PEBB booklet <P> look in book for information on who to call
the benefits package that is sent to us and the newsletter. I don't think I've ever been on your website.
human resources department here at Portland state
I keep the packets, booklets, or I go to the interne, or I call [p PEBB?] yeah or I might call the insurer if its a more specific question
I usually just, I haven't had any recently, i usually just wait until the packets come out in the Fall to see what the changes are.
Um, it kind of depends on what the issue is. (p) I would say number one, I'd go to my handbook material that I received. If I can't find the answer there, I'd probably go in person to my Payroll people, they're right across from me, otherwise I'd give
I usually call either H.R. <P>me: H.R. is Human Resources ? R: yes or to the insurance person.
we usually use the phone number and call [PEBB?] yeah
I just wait until the group meeting if I have a question
I try to go over to administration, but, as i said, there usually isn't anybody there, so I usually just ask whoever I think might know. It would be nice to have a contact person at every facility.
secretary at the district office. She has been pretty good about that
I have no idea...(P)..I just called directly to PEBB.
I think whoever the Business Manager, or Human Resources I guess you call them. (p: By Business Manager, do you mean Human Resources?) I guess I just call Payroll or whatever office. I was thinking of Payroll.
varrious diffrent hospitals and payroll department and telephone calls to pebb
start with personel but if there is another source i would go theree. it dependeds upon what the questio is (p) couldn't tell ya any thing more than that. i have talked with so many people over the years.
Um to our...what is she called? To our Administrative Specialist I in our office, she does our Payroll too.
to the staff benifits office and administration.
talk to payroll system and then , and then if they don't know to PEBB by phone
call the city office that is listed in the news letter or the payroll or financial clerk
Um our Business Manager here in the office.
I go right to my own employee at O.A.T. who handles it in the human resource dept.
Pebb (p)salem office. (p) the number on the packet.
the number o my insurance card. (p) the information center.
I call ,um ,someone in the state office ,I have a phone number(R looks for number)I have a number somewhere that I call.<P>(couldn't find the number)
i got to the bennifits office at the university where i work.
that is a good questiom no one has a clue. I could write a book about that <P> We look in the newsletter
i call the benifits office (p) here on campus.
well its all had to do with retirement so we've called the office in Salem; and if it seems it can be answered by someone here at OSU, we might go there first and then the state office
well when teh open enrollment comes in I looke at the materials in the packet, and if i have questions I'd look there. I don't remember where they tell me to go
to our , up to our offfice coordinator or whatever she's called
I go in my office. A lot of these questions you are asking, I've never done it. The only time I fool with it is during open enrollment, but when I do have questions I just go to the women in our office [at work]
I have never had a question i guess i would call the office if i needed it
Um I...well usually I go to their web site. (p) Um PEBB's web site.
Um, I'd start with my Office Manager, and she doesnt' usually know, so I just call the PEBB Office.
I can't remember if I've had questions. I look at the printed materials. If I have a question I call the person at my agency which coordinated inurance or the insurance company.
i just look it up in my packet or look for information in the newsletter
I call Slem whichever dept i need to call i look in the phone book
go to the admin bldg at osu and the benefits office down there is a gal who is on the ball
I usually go to the human resources. actually i got some information by going to the website last year, but I wasn't able to log on with the password they gave me. Its possible it expired, that it had a timelimit on it and I didn't get to it in time.
Um I generally start with the Human Resource Department here at OSU.
I call my human resources office. I don't, its easier for me, I don't have the phone number [for PEBB] readily available. They should give us a little card with thier number on it, hotlines, like that
I contact the Dept. of Corrections Payroll Unit
well actually, I'm lucky, I carpool with our benefits advisor, so I just ask him
to our employee benefits person in the employee benfits office
I called the Dept. of Education personel. I have done that once.
I usually go to our department, Personnel.
make a phone call (p) to the bennifits board
i rally have not asked any so i don't know where to go.
try to find pam merick (p) she is the bennifits manager at PSU. she knows the answers if i had one. im sure she is the bennifits manager.
i got to the booklets that i have. if i cannot go there, i go to the phone numbers in the book (p) they go to the state office. our personal office refers us to the state branch.
(sigh) I haven't gone to anyone, I haven't had any questions. (p: Who would you go to?) I don't know. (Laughter).
we call a union reps. (p) it was part of the state office.
I go down to the Administration, and I walk in the office and ask. (p: What office is that?) Uh it's gonna be, they keep changing the name, I think it's the Personnel Office, maybe they call it Benefits Office.
i call either our payroll dept here or the health insurance company.
i do not call any body and never had. (p) probably my payroll personel office.
most of mine are anwsered through the packet and news letter. it is very rare that i have to call PEBB. most questions are done through my payroll dept.
I go to the Office. (p) I mean, I ask our Manager in OHP.
i just call the central office and see who i need to call. or i even pull up the web site.
I call to our business office someone in benefits then the insurance co.
I go to uh Personnel, at Headquarters, either Personnel or Payroll, at State Police Headquarters.
Um I think we call Brenda over at Business Office. I usually go to my wife and she calls Brenda, we're both state employees.
Um I ask staff around, that have changed, or what they like better.
go to the guy in the office my office at odt
Our representative in our own istitution
personel dept (p) the agency i work for persoel dept.
I go to the human resources department at Portland State.
make a phone call to the office there (p) the state office of PEBB
check with a supervisor first, and then personnel refers me to PEBB
i call select care. (p) my insurance company.
Um the Web, first. And printed materials second.
I htik i've called [p] it was the number on the PEBB newsletter, That's another reason I save the PEBB newsletter is for the handy number
usually everything is answered in the paper packet so i don't have any problems with it (p) probably call the provider or PEBB i guess.
i usually contact our human resources dept.
persoel director (p) in salem (p) the state office of PEBB
i think that there is a number you cal in one of ther news letters. i have not called yet though.
just word of month..or to the human resouces on campus here.
Let's see I guess we usually start with the Administration Office on campus, Human Resources Office.
I call PEBB, or I do look on the website, most of the time I've called them
to my manuel, and look for a phone number
Usually I go upstairs to one of the secretaries and ask them.
i usually go to our buisness office. (p) in our own dept.
to our employee benefits office, or the web.
I think it is usually back to that packet. It is rare that I can't find an answer somewhere in the packet if I look hard enough. In past years I have gone back to someone in the agency. [p] It would be the person in charge of payroll and benefits in our a
i have not had any (p) if i did have question i would not know where to go.
oh I usually go into the web and look and if I can't get questions answered, I call the local PEBB office
I go to my administrative support specialist
phone [p] usually the company, like if its health insurance, I call directly to the company to ask questions. And what I forgot to mention is the booklet. Usually I go to the booklet first and if I don't find my answer there, I go to the phone.
I just call the office <P> The personnel or whatever off that office that is
i call , two places, i guess the first place i call is pebb, [p] no
our what is she called, our Terry chandler, member, benefits counselor, anyway she's in personnel, Debra Tremblay
the benefits office, usually [at work?] yes
I call headquarters because I work for the State Police, and there are people there who do nothing but insurance.
um since I don't have any now, I've opted out currently, I don't go anywhere.
I got on the phone and call the benifit Unit or payroll.
to the payroll person here, I guess. I haven't done that in a while
well, I tell ya, I'd probably be call. I either talk to my supervisor or I talk Diane Stevens if I needed a form. But to tell you the truth I don't know what you are asking. If it had to do with my carrier, I'd probaly just call them.
usually i go to the written materials in the packet.(p) i would call the personel office (p) the office here in our building.
usually our payrol persoel person carol sanders.
I currently go to the union and check there
i call the hmo or who ever provides the insurance.
I call you folks directly. I call PEBB directly.
I call PEBB or the other thing that I do is call human resources , our benefits people, and if they can't answer my questions, then I call PEBB
I usually click into the web, and I get the newsletter and sometimes I just Call. it depends on where I am when the need arise.
there is a phone number you use. i have never used them but i know that they are there.
I don't. (Laughter) (P: You don't have questions, or you don't ask them?) I don't ask them, everything is going well so I don't have any, and if I do, I don't ask questions. One fo the problems I have is that I go to different drug stores, and a lot
i use the telephon to contact the provider or personel. (P) my own personel office.
i really havn't had any yet. (p) i would not know where to go even if i had those questions.
i have never realy had to do that. (p) i would probably lok up PEBB and make a phone call. there is a number in the news letter and i could also go online too.
Um (sigh) typically, I go to the printed materials. If I can't get an answer there, I go to the Benefits Office of where I work.
I would first look at the enrollment materials, because the packet I get the matierials in I keep the full year. After that, I most likely call the provider. Considering it isnt't a question about family changes and those benefits.
Go to the phone. (p: Who do you call?) Probably Human Resources on campus.
i relly havenot had to do that. i refer to our health insurance book let that comes with the coverage.
I think the last time I went to the benfits board's website
I call [p] I call directly the insurance company if thats the question or I call PEBB
I pull the package out of the drawer, look up the phone number, and call
to the bennifits office (p) the human resouce office on campus.
look at the printed materials..and call PEBB directly
the PEBB is only about 2 blocks from me, I call them
I don't know that I've had any. I suppose I would go to the provider.
I usually start with the personal office.
I call (p) the insurance...whoever my carrier is for my insurance, because if I ask anyone in Administration they tell me to call my insurance anyway, so....
Uh call the Benefits Office in Human Resources.
back to the packets that were passed out
to the benefits office at OSU, and to be quite honest, my wife usually handles that.
I usually call PEBB and let them direct me
I don't, because I don't know who to call.
in particular medical? If its medical, I call directly to my provider. the same with dental. and if its related to other benefits, I got directly to our personnel worker.
I usually make a phone call. (p) Uh usually Payroll.
Um I just haven't had any questions. I go to my booklet first.
we have an administrative assistant who has been here for about 13 years and she is very knowledgeable, and they keep a number of spare packets here so i can look at those. and I have called Salem mainly for change of benficiary, I've done that twice.
I've never had to go away, I usually just talk to a coworker
I talk to the office manager who refered me on to payroll. I haven't done it that much so I don't know.
generally, I just look in the packet. [P if you had a question, who would you call?] I'd probably look in the packet to see if there was a number to call.
the building attached to the parking garage i don't know the name of the dept
I call the doj admin services and they refer me
i have not tlked with anybody about it so i don't know. i would probably call PEBB or our payroll office.
i attempt to ask the administrative support gals but they are not always of great assistance.
i call our payroll bennifits office or the PEBB people. not everybody tells me the same thing.
i try to start here at the agency level but then i wil occationally go to PEBB directly.
i hav not had to do that. i would start with human resources at my agency.
well, i save the materials i get each year and then if i have questions i go to co-workers
we call the payroll folks (p) state office of PEBB
the telephone is always on the answering machine so i started to do by email.
i have called the personal listed in the packet in salem. (p) i think it was a PEBB office.
through our DHR employee (p) dept human resources. (p) at the state level.
paper handouts the open enrollment paper that's where i go
i go to the web site to start with then i go to the paper packet.
I used to go to the union. Now I guess I would call central or employee services.
well I go to our, I just got back from our retirement board, in Salem, but they no longer do one on one counselling. They are going to be doing group sessions, I hear.
um, I look in the packet. I aske our personnel people, I look in the packet and I call -- its been a long time so I don't actually remember
ooh to the clerical support person who hass all that information at her desk, she's very handy
i would go to our personel office or i would check the web to get the answer there.
I never have had any, so I'm not going to be able to answer that one
To my Representative here in the office. (p: Which office?) Um the Dalles Office. (p: Instead of location, I meant what kind of office- Payroll, or Human Resources, for example?) Just the regular AFS business office. (p: Do you mean a co-worker?)
i call (p) the state agency (PEBB) and then they refer me to the insuracne company
i call our bennifit person in our office.
to Renada, to upstairs, I just call her, the accountant, or whatever
i guessw i try to call someone on the phone (p) i would start with OSU benifit office and that is where i would start.
our human resources departmen, I guess. And we do have a website access, so I'd check that out too. it's just that its sometimes to find things there
i first contact our agency reperesnative in personel office.
i make a phone call if i had any (p) there first call would be to the dept of Justice (p) the personel dept.
well what I did, was because i had a life-insurance policy, is I went over to human resources and he helped me to fill out the forms I need to
I go to the PEBB website or I call them up on the phone
i would call the board (p) the PEBB. i have never done that but that i s what i would instinctivly do.
I go on line, and I try to find the informaiton on the internet and if I can't find it there, I find a phone number there that I can call
through my health care provider or the insurance company.
I usually call [p] the number that is on the packet list
I usually go to the personal officer in this building and she directs me where to go.
well so far I haven't had any, so I'm not sure. I'd probably go to my newsletter and look for a phone number, or to the web address.
I never have. like I say, I usually ask someone here, I don't go to a PERS representative or like that.
i call [p] whoever answers the phone [p] usually I call PEBB, because somebody else tells you thats who you have to call anyway
I ask the Personnel person who I should call, or look at the materials for the provider's number.
I call the 1-800 number on the PEBB publications
I probably would call personnel. I don't often have one. I've had a problem at the first of my coverage with my dental and they referred me somewhere else. But my first contact is personnel
I usually go downstairs to our personnel office at OSU, benefits office, I mean.
newsletter, I keep my packet so I look back at the packet, and if that doesn't work, I make a phone call [p] I would look on the newsletter and get a number for PEBB and call there. they are really good.
I make a call and it's not successfull P) not pebb who ever my contact is here personnel.
I, our own state agency rep who has access to that kind of informaiotn. I don't know if there is a titile attached. I want to make it clear that it isn't a union rep, because we are and agency that isn't represented by a union.
um normally I just ask other staff around here.
if I had any questions, I'd go tto the other employees. I haven't had any questions as yet.
I don't know where to go, never any questions about it.
Ah I haven't really called or asked anybody. (p: If you did have a question, who would you call or ask.) I'm not sure. Probably look over the paperwork that we have and determine who to call.
I go to one of my co-workers..(P) she is just my friend ..she doesn't belong to human resouces or payroll.
oh, I usually call the 1-800 number that is in the packets if I have any [questions].
probably personnel, agency personnel department
call the Salem office, that's one place. the people who handle the paper in Salem. Or the insurance company if its an insurace question. I've done both.
I make...I go to health benifits...it depends ..call payroll..in central office
well sometime we ask the coordinator for the agency, but sometimes they don't have all the answers [p] try to get ahold of sombody with PEBB and try to get the answers
I talk to the human resources department in Portland
I use the number to call up someone on the telephone [PEBB?] yes
I go to our office manager or other employees
I don't think I've ever inquired. (p: Who would you call or ask, if you needed to?) I don't know at this point.
Ah we go to the Finance Department that coordinates all of that.
i really don't have a place to go considering i don't have very many questions, probably our employee bennifit unit here with the county.
try to get on the phone and it does not always work. (p) i usually deal with the carrier than PEBB.
Uh I call our Personnel Representative in Salem.
i usually go to our payroll clerk and ask.
i would go to our central office (p) with the employment dept (p) the winema job and career center.
I call them (p) I call the whoever I need to call, whether it's a state employee, or an insurance company directly.
the bennifits office here on campus (p) OSU
employee services. i just go see them personally.
i contact my human resource person at work.
the buisness office and payroll (p) i work in the hospital.
first i go to my personell office then if they cannot ansewr then i go directly to PEBB.
i go to the bennifits office at OSU campus
I go to the, to our local representative here on campus. They are very helpful with that, by the way. I want to add that.
either refer to....the packet..or call directly to PEBB at the 1-800#
down to the person who works in our personel dept.
To our Human Resource person, or to the paper packet that I have. (p) The person that we have here on site, first.
i call (p) i never have the occation so i don't know . im sure that i would call PEBB or someone at bennifits.
i usualluy call (p) what ever number i have. the nmber on the newsletter.i think i call personell first and then they dirceted me.
my perrsonel person and the state agency (forresty dept). secondary, i go online (p) PEBB web site. or occationally i call the provider , blue cross.
we call the number in the book over the years. (p) it goes to PEBB and i also call the proivider sometimes.
usually to my supervisor or the personel office.
i never have had to. (p)i would probaly call the number on the newsletter,that is where i would start.
go to my human resouces inside the agency.
um...go to benifits office here at Oregon State University.
I first look in the booklets that we have, and second I would call the uh the number they give you in the book. Usually by then, it's your carrier office.
I would refer to the packet first ..then go to pay roll benifits people in my office.
go to our personel office or call the carrier directly.
just refer to the paper...or ask..my colleages who are familiar with it.
I read through my package ..and talk to my payroll people here..they are knowlegeble.
I call personel office at state juridiction department
the telephone [p] the state employees benefits board back Salem
to the employment benefit office [p at work?] yes
to, either to the payroll people in our office or to human resources. I don't have too many questions
hang on to the handbooks..then look at the tel # (P) I don't know if I should call PEBB directly or personal office....I don't have any questions yet.
either to the web or to our payroll department
I usually go to the administration office, or I check with the union steward over at the main building
into dispare...(P)...I tried to go to personal but they normally don't know...I have questions of state contributiton.. it 's impossible to find out.
I haven't had any questions, so I don't even know where i would go.
normally i go to payroll and they answer my questions.
i go to our payroll person here at the institution or go tot htPEBB web site and see if there is anything that i can get there.
I call the PEBB# directly ..call my agency..as well as human resouce person.
i go back to the materials that are sent out in the fall
i call the number thati find in my packet (p) it goes to directly to PEBB.
I often times will go to our administrative assistant or make a phone call [p] usually it depends on which ever agency I need to call. I think in the past, when I've had a situation come up, I've been able to take care of it through our administrative ass
actually I got to Benita, administration whatever she is
i have not had any recently. i just read through the packet. (P) i do not know where to go if i did have questions.
i go to the personel office on campus if i have to but i don't do it that often.
um I can either call PERS or my personnel dept

Would you prefer to receive benefits information at home or work
3 it does not matter b/c i read it when i have time. the only time that i read it if there ids a change and there hasn't been a change in a long time.
3 it doesn't matter, if it comes at work I take it home. It may be easier at work because I have a PO box and it wouldn't get stuck in the box.
3 it does not matter as long as i get them.

Would you prefer to complete your benefits enrollment forms at home or work
3 if approved i would prefer to complete at work
3 i take it home but complete it at work
3 it doesn't really matter, I usually take it home to do it
3 if there is a group meeting i prefer this method, but otherwise i prefer to complete the forms at home
3 if I had the capability to do it on the computer, that would be alot quicker for me; at home or at work really doesn't matter to me.
3 I don't really have a preferance there, either
3 I want the choice, thats why the packets so handy
3 I do both, I take it home so I can study it and I work at 2 different sites
3 the option of both at work or at home.
3 if over the web i would like to do it either way.
3 if done on the web i could do it from either place.
3 both or either, if its on the web, I won't have to choose

What are your concerns
it is easy to forget the site and remember to complete the enrollment within the time frame
Lost information, computer systems going down, crashing, things like that. For me its just better to have that informaiton on hard copy rather than on a disk or somehting like that.
The are minor, about whether they would actually be recieved or not.
privacy and sensitive information is confidential
i would rather have a hard packet and take my time - don't have web access at home
um, possible fourl ups maintenance of privacy and confidentiality
possibly insecure & infamilarity with the web
security issue ..and lost of information..and some kind of feed back to ensure that the informatin is received.
Um...lost data. Um...you couldn't, if you got stumped, you couldn't ask a question to a person.
I guess privacy and potential for error-processing error or I don't know.
I do wonder about privacy, and then again, some web sites are not very friendly. And, some people don't have computers.
security aspects; there is a lot of personal information
personal information & credit card number are concerns
just not comfortable - not familiar with how it works
Um confidentiality and privacy, computer hackers.
I just don't like to put personal information on the web
That I would receive a printed record of materials received from the Web,and that it would have confidentiality.
rather see info there and enroll at work on paper. there is privacy issues, but it vcan be abused at work
potentially privacy issues if the sites were not secure
Not really, just that I'm not...that adept at it.
Yes I do because they claim it's privacy and I don't believe it, and I don't like it over the internet. I'm just not that modern, yet.
security and keeping things confidential
just a little bit about confidentiality, but it wouldn't bother me that much, I guess.
just security reasons get your identity stolen
I'm cautious what I give over the internet, I don't give my credit card or anything, so security would be an issue.
I would rather not put personal stuff on the web you never know.
just making sure there is going to be security
Due to the energy crisis, I would not want to be using the internet and the system fail, or crash. If there's a rolling black-out, I lose data, I don't know how long I'll be stuck in the system.
'cause I don't know how to use that stuff. but I'm learning, I'm going to be a wizard by the time I get done with this stuff
I don't like to put any information on the internet; Personal information
the umm i dont know i just prefer to use paper
I don't know anything about it so I don't trust it. period. I dont' like putting any information on computers,personally.
Because as I state, I don't want such personal information on the computer.
i don't like to put a lot of personal information on the net; you can get firewalls but it is still not secure - (identity theft)
lack of access, I have it at work but not at home. I have access, but a lot of employees don't
not too computer literate and the question may be a little vague
maybe a little if I have to use my social security number, and I think I would. I don't do any financial transactions on the web
just making sure that I know what i'm doing. Some people read directions, I need to be told
I won't do it. P don't have it don't trust it
the only concern is that if you do a printed form, you have a copy but if you do it on the web you don't have varification
I don't like the idea that people can get into it. so the confidentiality of it, the security
only if there is a confirmation there has to be a confirmation
just that it be a secure line, nontamperable
I don't trust security on the world wide web. I wouldn't want to put my social security number there, for example
unless you have a way of putting your signature on web, that would be a problem
you fill it out and then you send it and you don't have any record which is a good thing because they didn't give me everything that I signed up for so it was good that I had a record. In fact it took 4 months to get it streightened out.
it will make it tough if you don't have a computer. I don't currently have one.
too many people get information over the internet as it is. I wouldn't do it.
I don't have a computer at home, so that's my main concern. So I'd have to do it at work and I just don't have time at work
i rather be able to have things out in front of me. i' d rather have the paper packet than rather the web. it is easier to flip thru the packet in my hand rather than fliping thru it on the web site
I do have some security questions, concerns
the only concerns I would have are with my social security number
Concerns about security, so it doesn't get into the wrong hands, like social security numbers.
just the fact that I don't like the internet and that stuff
I don't like it [p] Its just like the old days when people didn't trust the bank, I don't trust the internew with personal information. There is just too much going on out there that we don't know about.
I would prefer not to put personal information on the web. I would feel very uncomfortable about that.
I hadn't thought about it, but I guess there'd be personal information there.
I don't normally use tht for personal information.
Well I don't have the Web, so why do that? (p) Well I don't know, I haven't used "Web".
just to make sure everything is confidential.
I don't care for the idea. (p) Well, for one thing, you have to print it off and if you forget to print it off, you don't have a copy, "What did I sign up for?"....There's always the security issue.
I think it is a privacy issue ,possibly.
I don't want to give my information out. If I had a CD-Rom I could , if this would bring up a form you could just fill out,that would be helpful.
I guess probably just um...the safety of it all, when you're dealing with a person's name, social security, and address...children, my children's information, those are my concerns.
I'm never comfortable having my social security number on the internet, ever. So if there is a way to do it without that piece of information then I would feel better about it. If the state could form a employee identification without usuing it to ensure
privacy concerns. I just got my computer out of the shop, it turned out that it had a virus which was the kind that sent my social security number, and my drivers' license number out to other computers
I always have a concern about confidentiality because I know either of them can be broken into
I'm not all that sure how secure sites are, I'm not comfortable having personal information go over the internet or going in the computer. Because I'm not that computer literate and I don't know who can get ahold of it.
we don't have the paper work toi back it up and nothing to sign. therre is not a legal document to verifiy what you have. i don';t like the idea that therea re too many paeple to ahave acess to it. and in some cases you will have to put in medical history
i don't have easy acess at home and would not like to take up that much time a work. ther would not be anyone to answer questions on the internet.
i personally don't like it b/c i don't think that the security is there.
security is always a concern, but no more so than paper. It is one I'm willing to live with.
I do not like computers at all. I don't use them at all.
Unless there were a confirmation of reciept at the other end i don't like sending things into cyberspace
well i do worry about the privacy issue.
Well if there's confidential medical information, I'd rather not.
well you are sending personal information like the social security number. i don't like sending my social security number on the web
There would be concerns about confidentiality, about social security numbers, and identity theft.
as long as its secure, as long as security is assured
I don't trust it and there is no hard copy.
I'd want verification. I'd want to be sent something so that I can make sure it is right. the other think I'd say is that I want privacy. if I use the website I do not want personal infromation to be available [p] I would not want them to sell information
uh ,just ,uh ,I guess , I can't think of the words. I dont feel secure that my information will not be observed or gotten to by other people.
lost information, I mean, sometimes the computers down
depending on how secure it is and if the firewalls are up and in place. If those are secure I don't have any problem actually using the WWW
Well, security for one thing. (p) OKay for instance no matter how good they nail things down, there's always somebody who can crack it. Then they could get a hold of your social security number.
the only question i had would be if i had a question is how fast i could get them answered. maybe in a day or two?
i just don't do it (p) i just dont go to the web . i do my computer stuff at work and that is it.
I don't want to do it. (p) I like to have a hard copy in my hand as a reference. To me the computer isn't as good as having a hard copy in my hand.
our computrer system and e mail acess are not always relyable and are definalty not private.
Like again, I'm worried aboutit being received properly. Sometimes when I do the hard copy I can follow up with a question face-to-face to make sure I've answered it, filled it out correctly, and if I just push "send", things could go wrong.
My wife hates computers, she wouldn't do it but I would do it. (p) Maybe a little bit, but not much. Some employees might not like it. (p) Uh I sometimes worry about security on the Web.
i don't do that i don't play with the computer
I don't have the world wide web in my home.
I just, I have concerns about whether they got it and if the information reached whom it needs to reach. There is such a margin of error.
i would rather know that i have filled out a form and ended it into some one personally.
if there is nothing to do with my social sec # and the medical information I have to provide. I don't want to give out those information on the INternet.
just security, as long as it was secure on the net and having confirmation as soon as you do it.
I wouldn't mind receiving the material, but I wouldn't want to send it that way. I've already had problems with various vendors.
i don't like that way..the ability to find the information if it is correct.
i don''t like putting my social security number on there for one thing. it seems very impersonal for another. and sometimes it take longer than i would like it to take.
don't feel that comfortable with the security of it
the only concern would be the ability to ammend, change or correct . Assuming that you were doing it before the deadline. I wouldn't expect anyone to change things after the deadline, but if you decided the day after you sent it in that you wanted to chan
only confirmation that it has been recieved, or a summary of the information they just received.
just remembering passwords to get in and out and to secure things
i just dont think the safeguards are in place to keep the infomration confidential and private, i dont transact any business over the internet
some concerns about privacy, and i dont have a compter at home, so i would have to do it at work. [p] no
security, that the personal information you're providing is secure; that would be my only concern.
the difficulty of being able to read alll the information and compare it, there is a lot of comparative data, and to shift between screens is difficult. I think that would be hard
Oh, I hadn't thought of that. I would hope that if I have to give out any information there would be some sort of confidentiality in place.
simple fact that not everyone has a home PC
personal information, which we had a problem with before, someone getting ahold of our personal information and using it. That's our biggest concern.
privacy is always an issue. the second concern would be the lack of choices to make my decisions. only that they make the info through. and my thrid concern would be to insure that that is the program you are actually enrolled in. basicly human error.
its just I'm not used to it yet and I an kind of leary about confidentiality and the abilty of others to get into it easily with all your information on it.
Um hitting the wrong key, doing something wrong, having it print out right in front of me. (p: what do you mean having it print out right in front of you? What is your concern there?) Well if you are filling out on the World Wide Web, and you make a m
security over access to make changes, I guess there is one other one which would be retaining verification that a request was submitted and what the content of the request was. Right now I'd have a signed copy of what the reqest was in case there was a di
Okay, um...I would be concerned about corruption of files in the data transfer. And that I don't have signed hard copies.
security, thats the big issue, but other than that, no.
I can't have a copy and I don't have a computer at home..My spouse can look at it too if I have the whole packet.
maybe privacy, getting lost in the internet, I make photocopies of what I turn in so I have a record
My concern would be security, like if I had to include my social security number. But if there were some kind of privacy security statement, knowing it was secure, then I wouldn't have any trouble at all.
I firmly believe that you don't have complete privacy.
Um yeah, I don't like to use my social security number on the internet.
confidentiality. keeping a copy of the records.
i don't do any bill paying or things like that over the internet.
I don't trust it. we are in cybertspace anybodu could pick that info up
obviously security, it would have to be a secure site
well, things get lost. we've had our computers crash here several times. So that would be my biggest concern. And also security, who has access to that information
i don't have a computer and i do't want to take my work time to enroll.
i would prefer to have a peice of paper to enroll.
i don't conduct any buisness over the internet concerned that there would be a glitch and somthing would go wrong. i also do not have acess at home.
confidentiality and hackers getting it. i don't like giveing my social securtiy Number or information over the computer.
becaue I don't want my personal information on the computer
just the ability to be able to do it correctly, giving out information and not knowing where it is going. I guess that's about it.
For me, no. Some people might find it more confusing or hard to do, if they're not familiar with computer systems.
I just don't like the computer. I use it at work, but I don't have one at home so I don't use it much. I don't trust it. I'm 60.
my concern is that the site is designed well and tested. Some sites are really confusing, designed bad.
theres always a concern with the security of personal informaiton. I would hesitate to put medical or family status information on the web. I would not hesitate to get the information off the web but putting inforamiton on is another matter. that is an is
I'd really just as soon as do it at home and not go through the computer. [p] no
Just security things. (p) Whether anybody else is going to have access to it or not. (p) To whatever we have on those forms.
I don't have access to it at home...but it's OK if I can do it at work.
Just ensuring that personal information be kept secure.
just private information..I don't want anyone to have access to it.
the privacy issue..I don't trust it yet.
I don't have a computer and plus I don't like computers.
i do not use the inter net. (p) i would not put personel information on the computer.
i like to see what i fill out and notice that it is complete and corect. you miss that enrolling over the internet.
i do not have acess so that may be a problem for me.
Yeah I don't want people to know my info. (p) If somebody were to access it over the Web.
don't want my private information to go on line...and let others see it.
not sure how secure of it..i don't have access to the internet,
i have some security concerns related to social securtiy numbers.
i dont like putting anything personal on the internet.
that the wrong party get a hold of too many numbers and stuff like that (???) (p) to much info goes on that and the wrong people get on there to easily. when you go on the internet, stuff is not confindential.
confidentiality..someone else may get in and see the information.
Well I'm not all that familiar with it so I would probably not use it unless I have to.
Um I think confidentiality; I would rather do it where it's more confidential. (p) It's not really a concern, I just don't like computers real well. "Personal preference".
not sure that everybody will have access to it.
I get confused..and I loose things...you have to be computer literate before it works for you.
social security #..giving a lot of personal information..I am not sure about the security.
just making sure that i get everything correctly. I suppose if there were some way to say that you got everything correctly, I don't know, if there were some response from the web to let you know everthing is O.K.
I don't like it, my computer at home often locks up and I just don't like it. I guess I don't trust it.
Um again just wanting a confirmation that the information had been submitted, or transmitted.
who else can get access to them...who can pick up private information.
i dont like giving out that kind of info over the internet.
i don't want to give out my soical security # over thenet and im not convinced that they are secure when they say that they are secure.
just with other people getting my information
i don't think thati want all of my personal info on the net. that makes me nervous. if it was a secure site, that would be fine.
just everyday you hear about secure sites not being secure and information getting into the wrong hands and I have a privacy issue. I am a private person and I would hate for that information to get out in the public
the confidentiality or something, I don't know, I don't use it that much. I'm one of those old timers
well there's the possibility of security breaches, that would be the only one
I don't believe that it secure or reliable enough.
Yeah I'm not familar with using the World Wide Web, yet.

I, ah, I would just say, and this is my own issue, that sometimes, in some jobs, its very hard to get that information done. when I first started at this agency, I didn't get my forms in on time and I had to go through a lot of red tape to get enrolled. T
The comment I would like to make is, that it would be helpful to know if you could sit on some committees with PEBB, for input into the health plans from a rural perspective. Because a lot of people are probably from the I-5 corridor, and there's a diffe
I'd like something that is one or two pages that helps people compare the different plans, for example, how much prescription drugs cost for each plan, or whether or not you have to have a primary care physician, and I think it's really important to have
i think PEBB is doing a wonderful job of communicating with members
I think dis-enrolling from certain programs when there's new information about the programs, should be allowed without waiting for open enrollment periods.
I have a great idea. I think that when paperwork is being composed by benefits people they should have a standard clerical worker review these documents because to a person who is in the insurance industry, it seems simple and clear, but someone who has
i think the most cost effective means of enrollment is fine by me - change is ok if the benefits are not cut because of more money spent
have concerns that more energy is put into the paper products than the relaying of information. If the energy is put into talking to people instead of putting all the packets together that would be more efficient.
Well here's one I can tell ya. I have requested retirement insurance information from PEBB twice and it's never been sent to me. (p) Nope.
the one thing i have been looking for is a little more clarity of what i need to do - essentially the breakdown of the benefits could be a little clearer - the newsletter is not enough information and the packet is too much information to sort through
nope, I think its pretty streight forward, its a pretty simple process.
Well I think that for what we have now, it's probably...fair. (p) Well, we hear once a year about the changes and then we have the newsletter, I don't know how to rate it. People who use it would probably rate it better, that have more medical problem
I guess the one comment I would make is that any information that evaluates the total out-of-pocket costs you might face would be valuable.
no, I don't. I'm kind of confused, <P> Me: well PEBB wants everyone's thoughts and opinions. R:well okay
because we are off campus, sometimes we recieve the mail containing information about meetings and such late. It would be better if we could get that information by e-mail.
i just wish we had more choices for doctors & dentists (even fewer choices for dentists) i am concerned with union representation on the PEBB board - i heard that they are considering this and I would prefer that they did have union representation
Yes I'd like more information about the situation when both family members, husband and wife, both have full health care, in order to choose the minimum amount necessary so as to not be over-covered. (p: Is your wife also a member of PEBB?) No, she has
very dissatisfied with Willamette Dental Group - poor service
yes (p) the largest barrier is that the information classes require a fee. I am strongly opposed to paying a fee to attend an informational presentation regarding my personal benefits in addition to the account managament fees that are already charged.
no, You've covered all the bases very well.
I do have a comment, when I do get my packet, it's kind of hard to remember what I signed up for last year. I know there's a sheet that's included in the packet that details insurance, and you know deductions, but when it gets to the dental program and t
i think it works fairly well and i am satisfied
I think the major thing this year is the cost and how it's divided.
an executive summary (two paragraphs) would be helpful to sort through all of the information - it is too thorough and thus time consuming to locate a particular item
no, actually you pretty well covered it. You asked some good questions.
I do have a comment. I am very happy that I was chosen to be part of the survey, and I do care about what PEBB publishes. I find PEBB very knowledgable regarding health providers and co-payments. The current system works for me. I'm in a trial period,
last year umm well the year before last someone in our office created a data base sheet that showed cost comparison of the different options PEBB has, and I would like to see that in the newsletter
the options are so limited here we only have two medical choices and maybe two dental choices
The simpler the better, but I know how that goes.
no other than ive always een pleased with it
well i know its a monumental task for PEB to do what they're trying to do but i felt after going to a meeting it was obvious that it was very helpful for everyone in the room but they havae a very poor way of delevery system when there are new choices to
i am concerned about the opt-out right now there is a move to remove the incentive to opt-out and i think that it's going to cost them more money to remove it than keep it in place
well all I can say is I think PEBB is doing a good job all the way around. I have no problems with it. Keep up the good work.
I believe that it is really important that they give you a Preferred Provider List. They don't include this in the packet and so people don't know what their choices are without a struggle to figure it out. It currently exists only as a master list whic
I guess I, I don't think so. I never feel like I have time to make the decissions and its all last minute. A lot of it is because of the job.
no. maybe get the packet out sooner. We just had a rally today and found out about our insurance so its on my mind. Its not enough time. They never hand out a list of doctors, of specialty doctors, and I've called for it but haven't recieved it. So if the
nope, I think you've covered just about everything
I think they ought ot allow us to change more than once a year if you transfer to another area you are stuck with a plan that doesn't work in tha area.
no. I'm pretty happy with how its going.
I don't think so, I'd just like to see the benefits package mailed earlier so we have time to study it.
In care of the rain forest and all the trees people chop use the web.
No, I think we've pretty well covered it.
umm i think i would like it to be more clear to me who i could call if i have questions to get information quickly
Um the only thing that I would add, is it would be nice to get some feedback, after sending in the forms, to know that they arrived. Forms lost in transit, means you've missed the deadline.
I think it can be greatly improved [p] one, the people when you call would have an understanding of what's in the packets, a lot of times they don't know. They don't know their material very well. I had to call 4 times just to find out how it works with d
no its just fine the way it is now, I guess.
the information is very complicated. so if there is a way to simplify the information, that would be helpful
i don't know why we have to do it every year if the information has not changed why do we have to go through it every year
just to reinterate what I said before about making changes in my enrollment. If i decide I want to make changes, I don't like having to wait a year. /for example in my case we had selected Wilamette dental and wanted to change it, but forgot to in the all
yeah, one thing that I would like to change, sitting here thinking about it. having the information that is available in the packets also avaliable on the web might not be a bad idea.
we should have a state-wide holiday to [laughs] -- I need more time away from work to study and complete the enrollment packet.
I think my biggest question would be, if there is a change in the status of our benefits, who to contact and how to get ahold of them. I was just notified yesterday that the doctor that I was insured with is no longer going to honor our insurance, so I ha
no, no. I will ten minutes after we hang up.
no. I just want to be sure we get the information we need to keep up with the changes that occur. But I haven't heard about any chages that I didn't know about so I guess they are doing fine.
nothing I want to add on that subject but there is something I'd like to make known about the benefits package, just one thing. Are you ready? its too late for me, but I'd like to see the state offer a catostrophic dental policy above and beyond what is n
If I am not mistaken, PEBB has other responsibilitiess other than the ones you are surveying. I need information on employee investments. Mosat employees are ignorant of the employee investment program, we need more information about it.
I guess what I'd like to add is that the group meetings have been very useful to me on long term care. and last year when there were a lot of changes, the group meetings were helpful. This year, I expect changes and benefits that I already know I'm not go
the only thing I guess I would say is to offer as many different ways to enroll as possible like on paper and the web. I think that in the future the web is going to be the way to go, especially with the amount of paper it takes. but now, to offer at leas
no I think they could streamline and not give everyone so much information,I think they could target to make things more helpful
nope, PEBB seems to do a good job. I hate having all the choices; I wish they would just pick one and go with it. In the long-run, I'm sure it is good to have choices, but for me its one of those cases where in the Fall I go, "Good God its time to deal wi
no. I would just say, in thinking about it, is the thing that seems to be lacking is an internet site, I've used the PERS intenet site and I could see using PEBB's if there were a good one.
I'd say that right now I'm pretty satisfied. I feel lucky to be a state employee and taken care of the way everybody should be.
If nothing that needs to be changed , I would like to be able to make a check in one spot and things that I want to stay won't change. If things stay the things why do I have to fill out new forms every year. If I want to change something, I
no. I just would like to make a comment that it would be nice if we could get the medical information before we do voting on raises or anything else. Like when we vote on whether we are going to accept what the state offers or strike. I know we were disap
the only thing, usually they send someone down here but it is only once and it is difficult for those of us in outlying institutions who work different shifts to get to these meetings. It would nice if there was a number we could access to get questions a
no ..I'd like to receive enrollment every 6 months...because my doctor dropped my insurance..and I have no doctor right now..other doctors are all full in this town....I don't get in ...I don't have any doctor.
When it comes to making changes, the PEBB board should move a little quicker than it does. (p) I mean in the process of appeals, the board should move quicker. (p) It's like if you're late, if your enrollment passes the deadline, which isn't very well
The current paper packet could be improved by including both summary data and more specific cost data in summary form.
i like the hard copy and i am retiring in two months and like to continue at home. i have recieved cmpiture glitches before and would like to continue to recieve them like they are. cd rom or hard copy would be fine. i am concerned about loos of privacy a
newsletter doesn't arrive until scheduled events are over with,it would be great if I could get the information in a more timely manner
the 1 800 number on the back of the card . sometmes they seem to care about your quetion and other time they could care less (800 423 9470) other than that, the coverage is great. The only thing is that were were trying to get couples counciling and nobod
the only thing is we have to depend on some one else to send in packet, and twice it did not get sent , and would like the option of mailing it in my self
no, I think generally they have a good process. I just think they could find a way to streamline it and to not waste paper while still giving people a choice. It would be nice to think about the generally workers and when they will be allowed to be involv
no, my only concern is the cost of our benefits going up and having to pay more out-of-pocket
As I said before, they should just make it a lot simpler. Theres a lot of us who work in maintanence who don't have a lot of education and it is very confusing for us to try and understand that whole system.
my main thing is to get some time to review the packet about a month before and i would prefer if it were mailed at home instead of work
My priority has more to do with the benifits available not the way you recieve information i think they do a good job with that.
I think generally the process they have now is good, I don't have any complaints at all. They have been helpful when I called. It's a familiar process with people. I wouldn't make changes at all. Workers have enough changes daily, it stresses people o
Yes. I like having a variety of options available to meet the varied needs of the employees. I appreciate the opportunity to respond.
all the life insurance family lawyer insurance we don't hear anything about when they are taking away the long term they don't let out this iformation.
there is one thing which , there ewas a time when I was doing, i was enf=rolling in optional life insurance. but sudeenly it was not availaable anymore and I don't know why. I wonder if I can no longer do it because PEBB no longer offers it. I still have
overall it has been prety good. I have no complaints.
no. other than that as long as I've been here I've been very satisfied.
well, if you can go to the web, I would really like it if there were 2 enrollment periods during the year. Just so you'd never be more than 6 months away from being able to change your benefits.
I wish the original meeting orientation had not been as haphazard and hurried as it was, and I had to try to read everything and decide then and there. I needed a while to read it and bring it back.
i wish they would stop wasting the paper every year when we change bennifits. it would be alot faster and cheaper if it were done over the web.
my major concern is that i get my quetions answered very clear.
no. just that the help that I've recieved from the human resources office has always been really great.
no. other than I htink it would probably be good to find a way of getting it without using so much paper. But it would have to be user-friendly whatever they do.
when they started the long-term care last year, I thought that was pretty confusing. As far perscription goes, it is probably something I would use, but I haven't had time to look at it yet. Regarding life insurance, when you want to incease coverage, it
i would like a verification process that certain people have recieved these changes to my benifit package.
currently i recieve these through work and this is the best way i can be informed to get those in by a certain time.
i am reasonably dsatisfied even though there is room for improvment, but there is no reason for concerns.
not really, mine has been pretty stable these last few years and I haven't had to make many changes
no. it sounds like you are going to make some big changes. As long as you don't just go away, I'll be fine.
no. the only thing that I would say is, I do the payroll for the unclassified employees and when we have employees coming from overseas or from out of state, they have questions about benefits and it would help if there were a website they could go to bef
no, I think I've pretty much covered it; and I think they do a pretty good darn job.
we have a concept called "clicks & bricks" and what that means is clicks computers, and bricks buildings in which peopole interact. and what we know is that people need and want both the ability to use high technology and to interact. Some people to bette
no. other than if they put it on "group-wise" or the e-mail system they have, that would be the best, because I think everybody has access to e-mail
I don't think so. now is this survey supposed to make any changes or give them information so that they can make decissions?
no. I think we covered it all. But one thing that is very important to me is being able to call someone and get information over the phone. Because I'm in a blended family and sometimes it is difficult to find information about blended families in the sta
the limit the open enrolmenbt is fixed and does not coinside with my wifes open enrol ment. b/c of this it is a major problem to decied which to enrol in. it would be best for me if they had a longer period or were more flexible with how you could do tha
not at this point, but I'm sure I will later on.
information regarding the determination of the state contribution is inadequate. information regarding whether or not family members are included in benefit plans or what allowances are made for people with family members is inadequate. the plans should p
no. I think you have covered it well. [R: in re: Q on reservations about internet] no, as long as I have the option of being able to print a copy of it off the internet.
When you sent the packet..you should sent the information of doctors under which plans at the same times.
actualy, yeah. I'm very satisfied with the way it currently works. I am open to suggestion, but I like it as it is now. One thing I would add is that it would be nice if we did this every other year instead of every year [p: you mean open enrollment?] yea
I'd like a high-level leaflet (Pp) an outline highlighting different things in the supplement packet, then if I wanted to look at one thing the high-level would reference a page number in a supplement packet, so you could go right to it. Or even if it wa
no. I think I'm reasonably clear on it. You have to be here a few years before you understand the differences in the benefits. they change so rapidly.
no. I just like what I hear here, regarding changes.
i would like to say that theya re doing a fine job. they have been timely and in sufficent quality to allow us to read all the issues and ask question. i have been very satisifed how they have handled the bennifit information. if you do decied to gfo thro
the only question i have, the county and city governments benefits are way better than ours, i went to a dentist and had to have a root canal, i paid over $600 out of pocket, the dentist was surprised that the coverage was so low. most of cities and
no. I guess teh major concern is if there is, that there be somebody to cover questions that come up in the printed material. like the comparison between plans is not always clear.
it would be nice if we could change our options every 6 months instead of every year.
no. I htink they've always done a good job in taking care of us and I'm glad they're trying to keep the costs down, too.
i have been satisfied the way it has been.
I would like to have somebody in my division whom I can ask the questions. It 's hard to use the way it set up like this when you are in the meetings a lot and go to many places. I need somebody here who can explain about dependent care benifits and wh
no, not at this time, I guess that's it. I'm comfortable with the way they do it now.
no. I think its pretty good over all. we're pretty happy with our current coverage.
I just would like theree to be some easier way to anwer questions when you have questions, whether it be the web or the phone.
the only thing that's sort of troubling to me is how the dependent benefit plan is handled. I'll just say that it seems to be dificult for 9 month employees to get the full benefit of the dependant care program.
benefits information. when I get the PEBB newletter, I think its pretty boring and it could be better written to make it more interesting to people. I don't even want to read it. There are two, and I'm not sure which one PEBB puts out. There is the genera
not really. I just really appreciate having the opportunity to put in my 2 cents worth. Thank you for calling me back.
thanks for being a polite person, this must get very old.
R (female) seemed to be not interested in it and unwilling to participate. She did it anyway, but answered so fast ..like to just get it done quickly. She said she didn't read anything in the packet information, but she enrolled in the benifits. I don'
well I have one question, Do you work for PEBB? [no] Oh, well my question is, I am going to retire next year, and my question is, does PEBB do anything with retirement insurance?
no. I guess at this point we're just going with the flow and there are guys in the shop who have been here for 20 years who don't know everything that is going on, so this is just going to be a learning experience to find out how I fit it with my needs.
I think you pretty much covered everything
no. I hope we are able to retain our benefits on this next go-round.
the hardest thing that i found is which provider is covered by which plan. this info is not always included in the packet. it is an issue of who is covered under which plan.
just don't dump the newsletter that is great.
no. I would, I don't know how much weight this carries on the survey, but I'd like to see the benefits cover more on prescriptions and just the general care that is paid for. It may be down the road and in the works, that it may be comming along. [p] just
no..I am concerned about rising cost and decresing benifits..we pay more out of the pay check and the benifits become more and more restricted..I am extremely concerned about the quality of manage care and the access to the medical care. In my situation,
no..the only comment..is... the calculation on the op-out procedure..all the the money that I don't use and I got it back....that seems to be unfair to me...
(p: This is where you could comment that you have the packet but you haven't gone through Open Enrollment yet.) Well I've done all the medical stuff, but I haven't done the retirement. (p: Could you explain?) Well, I'm enrolled in all the medical and
i would like to see more group meetings and more acess to one on one couciling and perticularly to one on one retirement consiling. everyones biggest concern is cost contianment.
it has gotten simpler over the years and it is quicker and faster.
the organization is doing a good job ..I have no complain about it.
If an open enrollment group meeting were at Tillamook, Seaside or Astoria I could take time off to go to it. (I work at Seaside.) Otherwise I could not.
I don't think we should continue to have fully pay health insurance for the entire family ... each employee should pay for a cafeteria plan.... what you don't spend ..in the long run it pay less.. the state would have lots of money.
no.....I want to have the opportunity on campus to be able to talk to the representative one on one before I turn on my enrollment forms.
I would llke to get..be able ..to pick my own docter and have the full coverage ..no matter whom you pick.
when will we know the cost of our medical insurance?
I guess that if...it would be nice to have a summary sheet, and that could be used in a variety of ways. I know that it's already included in the printed packet. It would also be nice to be able to access that in a web version, if the packet becomes ava
no. I don't reallyhave any problems. I don't like taking pills and I don't like seeing doctors. They're always wanting to take somehting out of you. My wife is the one who sees them.
open enrollment should be a year round process... having to wait 6 or more months is very frastrated...they should provide routine in web so we can change it anytime.
keiser sucks and blue cross sucks. they take away your choices. and blue cross is lousy to deal with. providence is so much better.
no..I appreciate the insurance that we have.
generally just that i am quite satisfied about how it is set up.
um, I guess I like broad information for comparison purposes, and when I've got it narrowed down, I like more specific information. The current packet is a combination of both. What I'd like to see the first packet with broad based comparisons, and a sec
i wish that we had another choice in Kalamath falls that Blue cross. i also want a hard copy of the news letter instead of the internet version.
no. I think you pretty much covered it all
i think that the packet material are well organized and effective. i always find what i need to know and they seem very complete.
yeah, I had a question, like if we want to make changes to our benefits, what time of year can we make those changes? like if I meant to put long-term care insurance on and I realize I didn't, when can I add it?
I web would be the easiest ..everyone here have access to the web...should be something that you are required to do.. it's part of your job. Persons should be given time at work..both the reading all the information and fill out forms to enroll in the b

seasonal employee until this year - never employed at the time of open enrollment - this will be her first year to enroll
Respondent said that she just finished a paper questionaire for PEBB about how she receives information, and when I told her we needed to interview her anyway, she wondered if the questionaire she completed was the same information or if it was useful.
R wanted to know how infor would be published. I gave Mylia's number for questions
Respondent commented for MODEM2 that she and her husband will be upgrading soon to put in a DSL line for their home computer.
Was initially reluctant because wife handles benefits issues
R comment: the average employee should realize that the out-of-pocket cost is the same regardless of each individual plan
Respondent said that she does payroll for her agency, she does the paperwork for one hundred-forty employees who come to her with questions, and they expect her to know it all, so she is very familiar with PEBB. That is her perspective.
Respondent explained that first she worked in the lab as a student then after she graduated, she was appointed to fill a position as Faculty Research Assistant while a faculty member was on maternity leave. It's a position that must be renewed each year,
Respondent pointed out that he had just filled out a survey with this information that was in the newsletter and faxed it to PEBB. He was a little upset at having to spend the time duplicating this information. I have had comments from other respondents t
For CHANGES1 Respondent first said that an employee could find information about making mid-year changes "on the Web and with a phone call", but then in choosing one, he chose 1 "WORLD WIDE WEB". For CHANGES2 Respondent said, 8 "SELECTED PRINTED MATERIAL
Said that he was not very interested in processes by which PEBB makes changes to employee benefits because he has confidence in the people who know what they are doing there.
She has opted out is on husbands insurance which costs nothing-he works for the city.
A previous interviewer backed up to NEWSLET1 so I picked up there to finish the incomplete record, rather than at NEWENR2 where it actually left off (apparently); so, many questions were re-asked and changed, when completed. INFO6 previously was answered
The R was concerned about the cost of the annual benefits packets, and thought that utilizing the WEB could result in resources being used for other things than paper and postage.
For INFO12 Respondent chose 10 the "current paper packet" followed by group meetings and newsletter, and explained why in INFO12A. For INFO14A Respondent described the "current" combination and referred to the reasons given in INFO12A, and elaborated. I
For WWW3 Respondent answered 1 "Yes"{ she can connect to the internet at home, but then explained that she does not currently have a server, so I entered 2 "No".
this lady fell asleep durring one of the questions. not the best respondant.
Detailed notes about INFO14A, ENDING1, NEWENR1A, NEWENR3A, PREFER1, and PREFER2 are included in a data correction report form dated 6/20/01.
while this man was helpful and willing to do the interview, he had language problems in dealing with diffrent options for future changes in PEBBS information to its employees. He did not really understand the quetions i was asking and was vague and did no
this lady was PO b/c the packet is too big and confusing. she had a lot to say and gave a long winded response to every question exept the end one.
Respondent commented for MODEM2 that she did not know her modem speed because her boyfriend set it up for her. In the following question, COMSKIL, Respondent commented that she did not know how to use a computer at all. Respondent has been working for t
For YEARS Respondent first said he worked for the State for eleven years full-time then six years part-time. He then elaborated that he worked eleven years full-time, three or four years on contract, two years as a temporary employee, and two years on a
Respondent said that he'd like to see something on the World Wide Web where he could download documents on a pdf file and then mail them in, like he can do with the Department of Motor Vehicles. For WWW2 Respondent said, "Yes, but I have to go across t
on the question Enroll1, R sd her husband handles the insurance, and studies all of the packet. I sd "whatever the question means to you" & re-read question emphasizing "you" but she sd she wanted to keep her answer because it best reflected her views.
the R really didn't care about wether she received benefits information at home or at work; just arbitrarily picked an answer for that question.
R volunteered that his computer had died and he had to throw it out.
Respondent was a temporary employee for four years, and was hired as a permanent employee this January first. So he answered "less than a year". Respondent said that he hardly looked at the packet, and didn't make the decisions about insurance; presum
e-mail respondant/ a little rude for volentering for the survey (this is just my oppinion, which would make it moot)
It is unknown whether Respondent meant the same thing by "easier to update" information in INFO12A, that she explained when I probed for "easier to change" in NEWENR1A. In the first, I thought she meant "easier to update" the web site information, so
this lady had no idea what was going on. she made her own response options and through that the survey was actually going to change her information plan imeadiatly even though i repeatedly told her that this was just a survey .a really nice lady but did n
the R was concerned that as he is currently on probation, (only with the State 3and a half months) that the opinions he had now would not necessarily be what he would have "a few months down the road".
Respondent was very reluctant to do the interview, as it turns out, it was partially because he doesn't look over the materials he gets very well, except with his wife, at home, after she has read them more thoroughly. He felt a little guilty for it. Fo
this was a repeat interview as most of the interview was lost due to a power black-out. Answers were shorter for open-ended than original
he did not have any care about the questions in this survey. he was just giving answers to keep me on the phone. his last question to me was "what exacly is PEBB?" and "do i reallly have insurance with them?" if he is this well informed (or lacking of it)
YEARS (0)- Respondent was hired within the last year and has not gone through open enrollment yet, and she has not seen the current paper packet or PEBB newsletter yet, NEWSLET (2). Yet she repeatedly chose the current paper packet INFO6 (1), INFO10 (1),
Respondent commented near the start of the interview that she hadn't completed Open Enrollment yet, but I pursuaded her that she was still important to the survey, and took notes to any particulars about this data. At first I thought she had not gone thr
For INFO4 Respondent started to name off some of the issues PEBB is considering in changing employee benefits packages, including medical insurance co-payment issues. Respondent had told me that she reads every issue of the paper form of the newsletter,
I had to wait for him to answer the incoming calls twice during the interview. He was cooperative.
the R is from Cambodia, does not read or write English at all, and speaks English but little. The interview was completed through a friend acting as interpreter, who understands English rather well and speaks fairly well. The R's son helps her with her