Call center
1 = CORR. CENTER
2 = HEADQUARTERS

What county in Oregon do you live in?
1 = BAKER
2 = BENTON
3 = CLACKAMAS
4 = CLATSOP
5 = COLUMBIA
6 = COOS
7 = CROOK
8 = CURRY
9 = DESCHUTES
10 = DOUGLAS
11 = GILLIAM
12 = GRANT
13 = HARNEY
14 = HOOD RIVER
15 = JACKSON
16 = JEFFERSON
17 = JOSEPHINE
18 = KLAMATH
19 = LAKE
20 = LANE
21 = LINCOLN
22 = LINN
23 = MALHEUR
24 = MARION
25 = MORROW
26 = MULTNOMAH
27 = POLK
28 = SHERMAN
29 = TILLAMOOK
30 = UMATILLA
31 = UNION
32 = WALLOWA
33 = WASCO
34 = WASHINGTON
35 = WHEELER
36 = YAMHILL
96 = NOT OREGON
97 = REFUSED
98 = DON'T KNOW
99 = NO ANSWER

Phone agent knew DMV laws/policies.
1 = STR. AGREE
2 = AGREE
3 = DISAGREE
4 = STR. DISAGREE
5 = NEITHER
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Was your call transferred?
1 = YES
2 = NO
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Phone agent did follow-up?
1 = YES
2 = NO
3 = NOT NECESSARY
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Phone agent's willingness to answer Qs?
1 = EXCELLENT
2 = GOOD
3 = FAIR
4 = POOR
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Info for vehicle, driver, accident and ins., or general?
1 = VEHICLE INFO
2 = DRIVER INFO
3 = ACC./INS. INFO
4 = GENERAL INFO
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Primarily DMV hours, location, both, or other?
1 = OPER. HOURS
2 = LOCATION
3 = BOTH
4 = OTHER
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Prim. titles, reg. renew, trip permits, plates/stickers, or other?
1 = TITLE
2 = RENEWAL
3 = TRIP PERMIT
4 = PLATES
5 = OTHER
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Rein., h'ship permit, renew., lic., test, acc. rep., oth.?
1 = REINSTATEMENT
2 = HARDSHIP
3 = RENEWAL
4 = LICENSING
5 = TESTING
6 = ACC. REPORT
7 = OTHER
97 = REFUSED
98 = DON'T KNOW
99 = NO ANSWER

Request record, file an acc. report, for reinstate., or other?
1 = RECORD
2 = ACC. REPORT
3 = REINSTATEMENT
4 = OTHER
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Service received during most recent call.
1 = EXCEED
2 = MEET
3 = FAIL
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Opinion of DMV's customer service.
1 = IMPROVE
2 = SAME
3 = DECREASE
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

Are you male or female?
1 = MALE
2 = FEMALE
7 = REFUSED
8 = DON'T KNOW
9 = NO ANSWER

In what year were you born?
9997 = REFUSED
9998 = DON'T KNOW
9999 = NO ANSWER

What racial or ethnic group?
1 = BLACK/AFRICAN AMERICAN
2 = ASIAN/PACIFIC ISLANDER
3 = WHITE/CAUCASIAN
4 = NATIVE AMERICAN/AMERICAN INDIAN/ALASKA NATIVE
5 = HISPANIC
6 = MIXED RACE
7 = OTHER
97 = REFUSED
98 = DON'T KNOW
99 = NO ANSWER

White & Non-white
1 = White/Caucasian
2 = Non-white

1 = UNDER 30
2 = 30 - 39
3 = 40 - 49
4 = 50 AND OVER