Call center
What county in Oregon do you live in?
Phone agent knew DMV laws/policies.
Phone agent answered questions or transferred.
Was your call transferred?
Agent said you would be transferred?
Agent gave number being transferred to?
Phone agent stayed on the line until connected?
Call transfer efficient?
Necessary for DMV to call you back?
Call back completed in timely manner?
Phone agent did follow-up?
Phone agent took pers. resp. for call.
Phone agent responded with confidence.
Phone agent understood my Qs.
Phone agent made me feel comfortable.
Phone agent treated me with respect.
I understood phone agent's answers.
After phone call I knew what to do.
Phone agent's willingness to answer Qs?
Phone agent's willingness to help solve problems?
What about the agent's helpfulness?
What about the agent's efficiency?
Tone of voice?
Overall telephone service?
Info for vehicle, driver, accident and ins., or general?
Primarily DMV hours, location, both, or other?
Prim. titles, reg. renew, trip permits, plates/stickers, or other?
Rein., h'ship permit, renew., lic., test, acc. rep., oth.?
Request record, file an acc. report, for reinstate., or other?
Service received during most recent call.
Opinion of DMV's customer service.
Recommend DMV call-in service?
Are you male or female?
In what year were you born?
What racial or ethnic group?
White & Non-white