Consumer Engagement and Information Use in Consumer-Directed Health Care
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Consumer-directed health plans (CDHPs) aim to reduce health spending by increasing patientsâ cost burden. CDHPs make information available to consumers on health conditions and providers for decision-making. There is evidence that consumers, especially the poorer and less healthy ones, may be less motivated to seek information and have lower ability to understand it. Using data from employees at a large manufacturing employer, this research sought to determine: 1. whether enrollment in a CDHP increases patient engagement; and 2. which CDHP enrollees are most likely to seek health information. I find that there was no relationship between CDHP enrollment and patient motivation after three years of enrollment. CDHP enrollment was associated with increased cost information seeking. Gender and employee status (hourly/salaried) were associated with seeking information on doctor quality among CDHP enrollees, but there was no relationship between demographics and seeking information on cost or hospital quality in this group.