Effective Implementation of ITIL/ISO 20000 Problem Management

dc.contributor.authorDryden, Seth
dc.date.accessioned2020-01-17T23:20:27Z
dc.date.available2020-01-17T23:20:27Z
dc.date.issued2019
dc.description.abstractSignificant documentation indicates that individuals and organizations that are responsible for the quality operation of information technologies do so through the use of well defined, established processes. Problem Management has been found to be an effective practice to improve IT service quality when implemented correctly. Challenges can be overcome by noting lessons learned from experienced Problem Management practitioners and scholars through a literature review of works published between 2005 and 2019.en_US
dc.identifier.urihttps://hdl.handle.net/1794/25124
dc.language.isoen_USen_US
dc.publisherUniversity of Oregonen_US
dc.relation.ispartofseriesAIM Capstone;Dryden2019
dc.rightsCreative Commons BY-NC-ND 4.0-USen_US
dc.subjectproblem managementen_US
dc.subjectITSMen_US
dc.subjectITILen_US
dc.subjectISO 20000en_US
dc.subjectservice managementen_US
dc.titleEffective Implementation of ITIL/ISO 20000 Problem Managementen_US
dc.typeTerminal Projecten_US

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