The Advantages of Management and Organizational Citizenship Behavior in the Workplace
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Date
2014-05
Authors
Schuck, Heidi
Journal Title
Journal ISSN
Volume Title
Publisher
University of Oregon
Abstract
This annotated bibliography examines the positive consequences of management and organizational citizenship behavior, demonstrating to executive leadership the value of cultivating these behaviors within the workplace. The author reviews articles written since 2002 to define the behaviors inherent in MCB and OCB and identify how organizations achieve positive benefits from promoting the behaviors and the negative impacts of failing to promote them. Topics include increased employee morale, lower turnover, higher productivity, and citizenship behavior implementation.
Description
48 pages
Keywords
Employee citizenship, Organizational citizenship, Management citizenship behavior, Citizenship behavior, Job satisfaction, Low morale in the workplace, Employee loyalty, Employee retention, Employee turnover