Outsourcing in Government Agencies: Factors to Consider Related to Information Technology Initiatives
| dc.contributor.author | Gill, Brandon | |
| dc.date.accessioned | 2014-12-02T00:15:15Z | |
| dc.date.available | 2014-12-02T00:15:15Z | |
| dc.date.issued | 2013-02 | |
| dc.description | 86 pages | en_US |
| dc.description.abstract | This annotated bibliography explores positive and negative factors to consider when outsourcing information technology staff and services in a government agency. Topics include types of outsourcing, potential hidden costs and cost control, and monitoring outsourced IT staff. Keys to successful outsourcing initiatives include evaluating in-house staff and services prior to outsourcing, careful creation and management of the outsource contract, building a trusting vendor relationship, and managing customer satisfaction including expectations and complaints. | en_US |
| dc.identifier.uri | https://hdl.handle.net/1794/18611 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | University of Oregon | en_US |
| dc.relation.ispartofseries | AIM Capstone;2013 | |
| dc.rights | Creative Commons BY-NC-ND 4.0-US | en_US |
| dc.subject | Applied Information Management | en_US |
| dc.subject | AIM | en_US |
| dc.subject | Data | en_US |
| dc.subject | Outsourcing | en_US |
| dc.subject | Information technology outsourcing | en_US |
| dc.subject | Government outsourcing | en_US |
| dc.title | Outsourcing in Government Agencies: Factors to Consider Related to Information Technology Initiatives | en_US |
| dc.type | Terminal Project | en_US |