Integrating Text Messaging into Reference Services
Date
2011
Authors
Frantz, Paul
Journal Title
Journal ISSN
Volume Title
Publisher
Library Hi Tech News
Abstract
A recent thread in the DIG_REF listserv addressed the integration of text messaging into mainstream reference service. The purpose of this paper is to expand upon that discussion, pointing out the predominant software used by libraries to handle text message reference questions and the volume of reference traffic generated by text messaging queries.
The paper also addresses the ramifications on staffing of the added traffic in text messaging and how libraries might market text messaging reference services to their patrons. The paper further discusses the unique nature of text messaging queries and how this affects the reference interview.
Description
Keywords
Text messaging, Reference services (Libraries)
Citation
Frantz, Paul, and Caleb Tucker-Raymond. “Integrating Text Messaging into Reference Services.” Library Hi Tech News, 28, 5 (2011).