Benefits of an ITIL Transition in Small to Medium Sized Enterprises

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Date

2019

Authors

Barker, Brandon

Journal Title

Journal ISSN

Volume Title

Publisher

University of Oregon

Abstract

Small and medium sized enterprises (SMEs) are subject to the same complex computing requirements as their larger counterparts (Cruz-Hinojosa & Gutierrez-de-Mesa, 2016). With ever increasing complexity and cost associated with operating systems that are necessary today, SMEs need to learn how to do more with less. Tools exist today to help IT departments track issues and be more efficient with their spending through the use of the Information Technology Infrastructure Library.

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Keywords

Small and Medium Sized Enterprises, SME, ITIL, IT Infrastructure Library, ITSM, IT Service Management, Critical Success Factors, Small and Medium Sized Businesses

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