It Isn’t Just about Choice: The Potential of a Public Performance Report to Affect the Public Image of Hospitals
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Date
2004-07-02
Authors
Hibbard, Judith H.
Stockard, Jean
Tusler, Martin
Journal Title
Journal ISSN
Volume Title
Publisher
SAGE Publications
Abstract
Can a well-designed public performance report affect the public image of hospitals?
Using a pre/postdesign and telephone interviews, consumer views and reports of their
use of public hospital report are examined. The findings show that the report did influence
consumer views about the quality of individual hospitals in the community 2 to 4 months
after the release of the report.
Description
14 pages
Keywords
Quality Health Care, Report Cards, Hospital Performance
Citation
Hibbard, J. H., Stockard, J., & Tusler, M. (2004). It Isn’t Just about Choice: The Potential of a Public Performance Report to Affect the Public Image of Hospitals. Medical Care Research and Review, 62(3), 358- 371. https://doi.org/10.1177/1077558705275415