Factors that Influence Positive ROI in ERP Implementations in Mid-Market and Enterprise-Sized Firms
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Date
2014-05
Authors
Failor, Thomas
Journal Title
Journal ISSN
Volume Title
Publisher
University of Oregon
Abstract
ERP systems are critical tools for mid-sized and enterprise firms to drive business productivity and efficiency of operations (Worster, Weirich, & Andera, 2012, pp. 19-20) Implementation of an ERP is expensive and difficult, and obtaining business returns (ROI) afterwards is often challenging (Staehr, 2012, p. 425; Galy & Sauceda, 2014, p. 311). Purposefully excluding implementations during the preparation for Y2K to reflect the changes in ERP implementation approach since the turn of the century, this study examines the factors that led to ERP project failures and successes in generating returns for the firms that have implemented these systems.
Description
50 pages
Keywords
erp, enterprise resource planning, roi, return on investment, business process engineering, y2k, erp failure, erp implementation, it system investment