The moral high ground: Perceived moral violation and moral emotions in consumer boycotts
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Date
2010-09
Authors
Chen, Johnny
Journal Title
Journal ISSN
Volume Title
Publisher
University of Oregon
Abstract
Prior research has tended to focus on rational (e.g., collective social action and cost-benefit factors) rather than emotional processes when predicting boycott intention. The current dissertation proposes that both processes contribute to a boycotting decision and that each is premised on a perceived moral violation. A model is offered in which boycott intention is conceptualized as a consumer coping response. Three studies provide support that moral emotions and cost-benefit factors independently contribute to overall consumer boycott intention. In Study 1, online survey responses from active boycotters (N = 121) indicated that participants felt other-condemning moral emotions more acutely in symbolic boycotts than in non-symbolic boycotts. In Study 2, the theoretical relationship between perceived moral violation, boycott intention, and boycott behavior was established in a simple experiment (N = 201). In Study 3, experimental results from a real world consumer panel (N = 709) indicated that the key to diffusing consumer boycott intention is counter-message tactics aimed at reducing overall perceived moral violation. Path analysis using the data from Study 2 and 3 provided additional insight into the structure of the proposed model. Other-condemning and self-conscious emotions, along with perceived boycott benefit (ability to make a difference and self-enhancement), contributed to boycott intentions whereas cost perceptions played a lesser role in predicting boycott intention. Comparisons between the hypothesized model and a set of alternatives supported the proposition that boycott intention may be conceptualized as a coping behavior. Finally, the results of a path analysis indicated that two individual difference variables were determinants of perceived moral violation: humanitarian- egalitarian orientation and negative attitude towards big businesses.
Description
xiii, 173 p. : ill. A print copy of this thesis is available through the UO Libraries. Search the library catalog for the location and call number.
Keywords
Consumer boycotts, Cognitive appraisals, Perceived moral violation, Moral emotions, Marketing, Ethics