The Value of Transitioning to a Cloud-based Phone Platform for an SME

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Date

2019

Authors

Schwartz, Christopher

Journal Title

Journal ISSN

Volume Title

Publisher

University of Oregon

Abstract

This study assists in understanding the value of transitioning to a cloud-based phone solution for an SME. The target audience is SME leaders and their IT stakeholders seeking innovative technology solutions rather than on-premise PBX telephony systems. The sources are limited to publications between 2009 and 2019, focusing on cloud-based environments and UCaaS systems. The study is significant in addressing the value of a CBP over a PBX solution that can support an SME.

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Keywords

cloud-based phone, cloud PBX, PBX, SME, UCaaS, virtual PBX, VoIP

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