Browsing by Subject "ITIL"

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Benefits of an ITIL Transition in Small to Medium Sized Enterprises

Barker, Brandon (University of Oregon, 2019)

Small and medium sized enterprises (SMEs) are subject to the same complex computing requirements as their larger counterparts (Cruz-Hinojosa & Gutierrez-de-Mesa, 2016). With ever increasing complexity and cost associated ...
Effective Implementation of ITIL/ISO 20000 Problem Management

Dryden, Seth (University of Oregon, 2019)

Significant documentation indicates that individuals and organizations that are responsible for the quality operation of information technologies do so through the use of well defined, established processes. Problem ...