A review of Web 2.0 technologies and how they increase participation and transparency in government
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Web 2.0 has revolutionized the way individuals communicate, participate and engage information. Governments have been slow to adopt Web2.0 technologies, while at the same time are criticized for a lack of participation and transparency. Literature from 1999 to 2010 is reviewed to provide examples of how technologies such as blogs, mashups, social networking and wikis can be used to create citizen-focused services that support better decision making, access to collective intelligence, and improved citizen orientation.