Interlibrary Loan - Reference Collaboration: Filling Hard-to-Find Faculty Requests
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We have implemented a successful in-house outsourcing program between University of Oregon Library departments. Collaboration between interlibrary loan staff and subject specialists appropriates ILLiad e-mail routing capabilities to enable subject specialists to join the workflow in processing difficult ILL requests. The goals of the program are to fill more requests, fill requests more quickly, give subject specialists the opportunity to learn more about their faculty members’ research needs, and to create a stepping stone to a purchase-on-demand program.
- Library Faculty Works