Abstract:
ERP systems are critical tools for mid-sized and enterprise firms to drive business productivity and efficiency of operations (Worster, Weirich, & Andera, 2012, pp. 19-20) Implementation of an ERP is expensive and difficult, and obtaining business returns (ROI) afterwards is often challenging (Staehr, 2012, p. 425; Galy & Sauceda, 2014, p. 311). Purposefully excluding implementations during the preparation for Y2K to reflect the changes in ERP implementation approach since the turn of the century, this study examines the factors that led to ERP project failures and successes in generating returns for the firms that have implemented these systems.
