Offshoring Tradable Standardized IT Services: Social Factors and Ethical Frameworks
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Globalization of standardized IT services has made offshoring a common practice for multinational corporations. This annotated bibliography presents an analysis of selected literature published from 2004 to 2013. Literature defines offshoring and identifies social factors and ethical frameworks to consider related to offshoring standardized IT services (specifically call center and IT data management activities). When viewed within Rawls’ Principles of Justice (in Lamont, 2013), factors include codes of conduct, family connections, and national religious holidays.