Hospital Performance Reports: Impact On Quality, Market Share, And Reputation

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stockard_jean_id4.pdf (163.1 KB)

Date

2005-07

Authors

Hibbard, Judith H.
Stockard, Jean
Tusler, Martin

Journal Title

Journal ISSN

Volume Title

Publisher

Project HOPE

Abstract

This study builds on earlier work by assessing the long-term impact of a public hospital performance report on both consumers and hospitals. In doing so, we shed light on the relative importance of alternative assumptions about what stimulates quality improvements.The findings indicate that making performance data public results in improvements in the clinical area reported upon. An earlier investigation indicated that hospitals included in the public report believed that the report would affect their public image. Indeed, consumer surveys suggest that inclusion did affect hospitals’ reputations.

Description

11 pages

Keywords

Health Care Policy, Public Performance Data, Consumer Roles in Health Care

Citation

Hibbard, J. H., Stockard, J., & Tusler, M. (2005). Hospital Performance Reports: Impact On Quality, Market Share, And Reputation. Health Affairs, 24(4), 1150- 1160. https://doi.org/10.1377/hlthaff.24.4.1150

URI

https://hdl.handle.net/1794/28126

Collections

Stockard, Jean