Browsing by Author "Frantz, Paul"

Now showing 1 - 5 of 5
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    Chat Widget Placement Makes All the Difference!
    (Oregon Library Association, 2010) Frantz, Paul; Westra, Brian
    Library chat widget placement enhances the use of chat by patrons at the University of Oregon Libraries, and is a growing mode of interaction for reference services.
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    FYI : 2000 : Fall
    (University of Oregon Libraries, 2000) Frantz, Paul
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    ItemOpen Access
    FYI : 2001 : Fall
    (University of Oregon Libraries, 2001) Frantz, Paul
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    ItemOpen Access
    FYI : 2002 : Fall
    (University of Oregon Libraries, 2002) Frantz, Paul; Renchler, Ronald S.
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    Integrating Text Messaging into Reference Services
    (Library Hi Tech News, 2011) Frantz, Paul
    A recent thread in the DIG_REF listserv addressed the integration of text messaging into mainstream reference service. The purpose of this paper is to expand upon that discussion, pointing out the predominant software used by libraries to handle text message reference questions and the volume of reference traffic generated by text messaging queries. The paper also addresses the ramifications on staffing of the added traffic in text messaging and how libraries might market text messaging reference services to their patrons. The paper further discusses the unique nature of text messaging queries and how this affects the reference interview.