Outsourcing in Government Agencies: Factors to Consider Related to Information Technology Initiatives
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Date
2013-02
Authors
Gill, Brandon
Journal Title
Journal ISSN
Volume Title
Publisher
University of Oregon
Abstract
This annotated bibliography explores positive and negative factors to consider when outsourcing information technology staff and services in a government agency. Topics include types of outsourcing, potential hidden costs and cost control, and monitoring outsourced IT staff. Keys to successful outsourcing initiatives include evaluating in-house staff and services prior to outsourcing, careful creation and management of the outsource contract, building a trusting vendor relationship, and managing customer satisfaction including expectations and complaints.
Description
86 pages
Keywords
Applied Information Management, AIM, Data, Outsourcing, Information technology outsourcing, Government outsourcing