dc.contributor.author |
Gill, Brandon |
|
dc.date.accessioned |
2014-12-02T00:15:15Z |
|
dc.date.available |
2014-12-02T00:15:15Z |
|
dc.date.issued |
2013-02 |
|
dc.identifier.uri |
http://hdl.handle.net/1794/18611 |
|
dc.description |
86 pages |
en_US |
dc.description.abstract |
This annotated bibliography explores positive and negative factors to consider when outsourcing information technology staff and services in a government agency. Topics include types of outsourcing, potential hidden costs and cost control, and monitoring outsourced IT staff. Keys to successful outsourcing initiatives include evaluating in-house staff and services prior to outsourcing, careful creation and management of the outsource contract, building a trusting vendor relationship, and managing customer satisfaction including expectations and complaints. |
en_US |
dc.language.iso |
en_US |
en_US |
dc.publisher |
University of Oregon |
en_US |
dc.relation.ispartofseries |
AIM Capstone;2013 |
|
dc.rights |
Creative Commons BY-NC-ND 4.0-US |
en_US |
dc.subject |
Applied Information Management |
en_US |
dc.subject |
AIM |
en_US |
dc.subject |
Data |
en_US |
dc.subject |
Outsourcing |
en_US |
dc.subject |
Information technology outsourcing |
en_US |
dc.subject |
Government outsourcing |
en_US |
dc.title |
Outsourcing in Government Agencies: Factors to Consider Related to Information Technology Initiatives |
en_US |
dc.type |
Terminal Project |
en_US |