Outsourcing in Government Agencies: Factors to Consider Related to Information Technology Initiatives

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Date

2013-02

Authors

Gill, Brandon

Journal Title

Journal ISSN

Volume Title

Publisher

University of Oregon

Abstract

This annotated bibliography explores positive and negative factors to consider when outsourcing information technology staff and services in a government agency. Topics include types of outsourcing, potential hidden costs and cost control, and monitoring outsourced IT staff. Keys to successful outsourcing initiatives include evaluating in-house staff and services prior to outsourcing, careful creation and management of the outsource contract, building a trusting vendor relationship, and managing customer satisfaction including expectations and complaints.

Description

86 pages

Keywords

Applied Information Management, AIM, Data, Outsourcing, Information technology outsourcing, Government outsourcing

Citation