Identifying Key Components of Business Intelligence Systems and Their Role in Managerial Decision Making
MetadataShow full item record
Business intelligence systems by definition are used to create knowledge to enable business decision-making (Olszak & Ziemba, 2006). This study examines literature published between 2001 to 2010 and identifies the four most common components of a business intelligence system; ETL tools, data warehouses, OLAP techniques, and data-mining. Functions that each component performs are detailed. How each component is used to facilitate managerial decision-making at three levels of organizational management (operational, tactical and strategic) is described.