Computer-Mediated Communication in the Workplace: Problems and Solutions
Gilman, Charles C., II
As workplace computer-mediated communication (CMC) rises, negative behaviors associated with toxic disinhibition effect (TDE) occur (Suler, 20014). Behaviors include bullying and flaming, which affect workplace productivity, and can lead to claims of hostile work environments. Laws shifting in favor of victims require managers and Human Resource staff to face these challenges. Potential solutions include policies designed to prevent the behaviors and CMC technologies such as videoconferencing and webcams to increase social presence and decrease dehumanization.